My.Suit

Unreliable. Unprofessional: suit was not ready on day of wedding and they would not give refund.
This review is based on their service only and not quality of the suit. The reason for that is because when we went to pick up the suit on the scheduled day, they told us it was locked in a room and they did not have a key. They said they emailed us to let us know.
They did email us, at 9:38am, our appointment was at 10:00am. Also, we needed the suit for a wedding that day and repeatedly told their staff even before we placed an order. They wouldn’t even give a refund and told us to pick up the suit later on in the week.
They could of called a locksmith or have gotten a key from a staff member who lived in NJ. They could of offered an alternative suit or a refund and still offer to send the suit to us for our inconvenience. The only alternative they offered was for us to start squirming around herald square for a new suit.
I wrote to their upper management and am now waiting to see what action will be taken. I’ll update my review once I receive an acceptable response.

Despite offering suits that fit pretty well at a reasonable price, I am deeply dissatisfied with two pairs of suit pants I have bought from MySuit. Within ~6 months of purchase, the backside of these pants now looks terrible, as it has inexplicably become very pilled, and now almost has the texture of a woolen sweater. As a result, the pants have become essentially unwearable. Since I bought them, I have worn the pants ~1−2 times per week to work, and for no other use. I drive to work, sit in an office chair all day, and then drive home. In other words, I haven’t partaken in any activities while wearing the suit that could reasonably be expected to cause accelerated wear and tear to the material. And I certainly would expect the pants, under normal usage, to last for at least a year before becoming unwearable.
Worse still has been the customer service I have received in addressing this issue. I brought the problematic pants into the Broadway location and spoke with a sales representative, who seemed to be understanding of the issue and said he would raise it with the «people upstairs». I then received a phone call that they would not replace the pants for me, because they believed there was an issue on my end with the usage of the pants. I reached out to them via email and never heard back.
All told, I would not recommend buying a suit here, since even at the low prices they offer, a 6 month useful life and utter lack of customer service does not seem worth it.

I had a very pleasant experience here getting a custom suit. Very straightforward — pick your fabric, get measured to the tee, pick out all sorts of cool stuff like the inner lining color, sleeve button lining, under-​collar color, and more. You even get to put a 10 letter phrase on the inside of your coat. I was helped by Jose Reyes — really chill and helpful guy.

This past summer my wife and I were on vacation and I stopped in the store to check out what they offered. I was met by Rob Prezioso and he did an outstanding job taking getting me fit in a suit and out the door. I usually wear a 44 short, so my options are normally limited. That wasn’t a problem at mysuit. Even better, the price is very competitive for a near-​custom suit. After three weeks, my suit arrived and fit like a champ. Your measurements are kept on file, and since the suit fit so well, I went ahead and bought a blazer.
I am very pleased with the fit and finish of the suit and recommend Rob to anyone looking for a sharp looking suit or coat at a reasonable price.

I’ve ordered three suits from My Suit for my husband, and we’ve been very disappointed with the quality of the suits over time. He wears each of his suits once a week to work and takes them off immediately after coming home, so it’s not like the suit is being worn very hard. After 40 – 50 wears, each of the suits have broken down. The seams are ripping, holes are appearing in the fabric, and the suits are generally losing their shape. My Suit does alterations when you first get the suit, but they don’t offer lifetime alterations like other places we’ve purchased suits from do.
Also, I don’t really believe the suits are bespoke in the true sense of crafting fabric to fit a client’s exact measurements. I think they take measurements and find the closest off-​the-​rack size, and then tailor from there. That’s not necessarily bad, particularly in the $ 400-​$ 500 price range, but the customer should know what he’s getting.
On the plus side, I do appreciate the ability to modify so many aspects of the suit. My husband is a lawyer, so we stick to generally conservative and traditional options, but if you wanted to go really wild and creative, there are lots of customizations available. The staff is generally friendly and willing to offer style advice.
Overall, the consistently poor quality we’ve experienced over 3 suit purchases just isn’t worth the price, and I’ll be buying my husband’s suits elsewhere.

This spring, I had the experience of buying a custom suit from Black Lapel and a custom tuxedo from MySuit at the same time. Thus, I spent time at both showrooms, dealt with both sales persons, had fittings at both, and paid both prices. You can see my review of Black Lapel on their Unilocal page.
I walked in one evening without an appointment, not really knowing what to expect. Immediately one of the sales people walked over and began servicing me. Because I knew what I needed (black tux with an additional white dinner jacket), we began looking at fabrics. It was very nice being able to look at several black wools and learn the about the differences, especially in how they work as tuxedo material.
Because he was a newer sales guy, he handed me off to a more experienced associate, Robert, for the fitting and to place the order. Robert did a great job of measuring me and going through the various options I could get on my tux. Not having a lot of knowledge of tux styles, he did a good job of directing me. He wisely recommended that order the black tux first and after we get it fit properly, then order the white dinner jacket after. We placed the order and set an initial fitting appointment 4 weeks out.
The initial fitting went OK. There were a few tweaks to be made, such as the waist size, but overall the tux fit OK. After the initial alteration, I was happy with the black tuxedo and we ordered the white dinner jacket and set another appointment 4 weeks out for it. Luckily, I had enough time to do them back to back like this.
When I went to pick up the white dinner jacket, it fit perfectly. However, there was a weird wrinkle in the shoulder. Robert told me would have the tailors look into it and to come back in a week. He’d also have it cleaned to remove an odd spot on the breast.
Unfortunately, when I returned, it wasn’t finished and Robert had forgotten to call me. A little annoying, but when I returned, everything was ready and looked great. So a minor ding in service there at the end, but overall a very pleasant experience.
The only issue I had with the quality was the white dinner jacket. On the outside shoulder, you can see some of the inside white wool fabric through the outer wool layer. It doesn’t look quite right to me, but Robert assured me that that is common for white wool dinner jackets. Since I don’t see them everyday, I couldn’t disagree, but I do know it looks off.
Nevertheless, it was a great buying experience and I will purchase from them again.

Walk into this store and ask for Robert Prezioso. Mr Prezioso is the store manager who sold me my tux for my wedding. He spent a good hour with me answering all my questions. He designed my perfect tux. Didn’t oversell, informed me what the style was, what my body would and wouldn’t look good in, and offered his own recommendations when appropriate. If you looking for a quality suit visit My Suit, if you are looking for a a quality suit with outstanding service visit Robert Prezioso at the Herald Square store.

I purchased a suit 6 months ago from the Herald Square location. The fit was great and I considered buying 2 more, before deciding to wait and see how the fabric held up over the next few months (wearing around 2 times a week for work). I’m really glad I did because the fabric came apart near the inseam. The inseam stayed together (barely), but 2 separate holes have appeared right on the outside. I went back to the Herald Square location last night and asked what they can do about this. They said it would be $ 200 to replace (since the the actual fabric tore and not the inseam). I don’t know if they are just stupid or incompetent to try and sell someone on repurchasing pants that can’t hold it together for 6 months, but either way their customer service leaves a lot to be desired. Essentially, Mysuit is the H&M of suit retailers (without the affordability). It’s fast fashion that has the looks and style, but lacks quality. At over $ 500 a suit… look elsewhere.

This place is totally not up to par with what one would expect from a custom suit experience. The salesman that assisted me was exceedingly incompetent and could not do anything right. I was sorely disappointed by the suit I received and even more so by the service I received. I complained to Richard the manager and he was a total dud and unhelpful. Though he did apologize profusely he did not take any responsibility for the negligence of his employee and would not even offer his assurances that the problem with the tailoring of my suit would be rectified. I will certainly not consider this store again in the future.

Came here to get fitted for wedding and by far best experience i’ve had getting fitted for a suit. They really build a great suit here. Very reasonably priced compared to fancy high end brands.
For the price and service you cant beat it. Def go with Richard, he knows how a suit should look and is a true professional who knows his craft.
Great friendly service throughout the process and very accommodating.
I will be getting my suits here from now.

I’ve been a MySuit customer since 2012. I’ve had two suits and a blazer made and they all fit me perfectly. Richard is my go-​to; I’m particular about getting the right fit (skinny) and he really understands what works. (I also think he’s built a strong team over there who can tackle any sartorial challenges at hand.) I continue to go here because where else can you get a high-​quality bespoke suit so affordably?

This place should get a 10 star review. I wanted to test out one suit and have since bought 4 more for myself, one for my father and introduced 6 of my friends to mysuit. Richard’s recommendations are on point and extremely helpful. I have several other suits that cost me a lot more $$ but now only want to wear the ones I got from mysuit. The fit is always perfect and I’ve gotten more compliments on their suits than any other clothing I own. I’ll definitely be back again soon.

Here it is — you wanna know my opinion? There is NO BETTER PLACE in entire NYC that can offer you such a great quality/​service/​turnaround time for the $$$ you pay.
I am a professional Argentine Tango dancer and for me my suit — is my business card. I am a performer of a global level — I can not allow myself to have a suit that’s not PERFECT!
I have made a pair of pants to match my Italian jacket to start with, and after running that test and seeing results I have ordered another 2 suits with the company. Do you want to see the suits in action??? Watch me perform in those suits in the summer 2014 — here are the links:
Keep in mind — I have ordered fitted double breasted suit with a wider leg cut because that is the traditional style for dancing tango. However — as long as you are CLEAR AND PARTICULAR about WHAT YOU WANT — they company can’t possibly fail!
PS: I always go to the same man — Richard Lee. Why? He is more meticulous than me in measuring! And that is the second key for successful suit — ACCURATE MEASUREMENTS! Because it is all done in one shot — you will not have fittings.
GOOD LUCK!
Michael Nadtochi
Owner of Argentine Tango Academy Of New York/​New Jersey

I love MySuit, and it is an absolutely go-​to for daily suits and gifts for my husband.
My husband is a really fashionable guy, and he had been going to MySuit for several years now and referring all of his friends. Richard, the manager in the Herald Square location has been an amazing resource in putting together great pieces. When I came in to design a special sport coat for my husband’s birthday, he did an wonderful job of walking me through all of the different materials that we can use and narrowing down our search to the perfect match.
Richard is very keen on understanding his clients and their expectations. He knows what to recommend to whom and makes sure that clients are comfortable. I will definitely be coming back to the store and highly recommend it to others as well.

So far I have gotten 8 suits from this location of MySuit, including my wedding tux, a trendy sports coat, a couple of 3-​piece and the rest 2-​piece suits that I am very happy with.
I’ve also referred several friends here who have gotten either wedding or business attire and were very satisfied.
As a made to measure store I have been very happy with the fit of the suits I have purchased, at a very reasonable price. I loved the attention and customer service I received from their previous salesperson Alexis and always from their manager Richard.
They really helped me understand what each part of the suit represented in a fashion sense, and I was able to make smart decisions about my conservative and more fashion forward suits. They were also good about recommending other fashion accessories and helped me improve my overall fashion sense and wardrobe through the many conversations I had with them.
Overall I’m giving MySuit a 5 stars and I intend to make many more purchases with them.

DONT WAISTE YOUR $$$
WORST CUSTOMER SERVICE EVER.
they service multiple clients at the same time, you will never feel they deserve the $ they charge.
ZERO customer service.
you never get a call back.
delivery was 5 days late, i called the guy when the suit was late; i called his manager, never heard back from one or the other.
TAILOR’S CUT IS 4 OUT OF 10.
it’s baggy and it doesnt have that WOW factor a custom suit should have.
This suit is absolutley not worth what they charge (just a little bit more than twice as much of what usually i pay). i hated the suit and they wouldnt take it back. they did a second fitting and it’s still baggy. it doesnt fit right, the jacket is short, total nightmare.
WORST EXPERIENCE FOR CUSTOM SUITS EVER.
biggest mistake i made was to pay cash. i never saw my $ worth for this suit.
i WISH i paid with my Amex, i would have cancelled that charge in two seconds flat.

I ended up pretty disappointed with my experience shopping at My. Suit NY, and I likely won’t be returning. The actual suit I received is decent — a 3.5 or 4 out of 5 and in the end a pretty good value for the money (about $ 800), but the experience of dealing with the actual store, and specifically the salesman who helped me, was far below my expectations and means I don’t foresee ever returning.
First of all, you’re getting a MTM (made to measure) suit, not a truly custom or bespoke suit. The final product will hopefully be better tailored to you than something off the rack, to be sure, but this isn’t a magically-​priced custom suit. That’s fine and I knew that going in, however I was still disappointed with the experience.
Here’s what I expected:
A salesman who was well-​versed in men’s fashion and suits in particular with work closely with me to identify the style of suit that I wanted. My. Suit’s suits are priced by the type of suit (two piece, three piece, [vest], or just a sport coat) and the quality of the fabric. You then choose from a series of options to customize the suit — lapels, pockets, lining, buttons, etc. This is how My. Suit ends up with all the hideous suits they have on display. You don’t have to choose something that gaudy. My suit, for instance, is relatively conservative and traditional.
What I expected was for the salesman to take some time to ask me about what kind of suit I really wanted and why. I was hoping for some guidance in choosing things I didn’t have strong feelings about — button styles, for instance. I then hoped he would carefully measure me and make sure I was comfortable with the choices I’d made and the suit I would end up getting. Mostly I was hoping for someone with a high degree of attention to detail. The final suit you get anywhere that’s MTM or bespoke depends heavily on the care and attention paid to you.
Here’s what I got:
My experience at My. Suit was with a salesman who rushed, was sloppy, and seemed more concerned with making money as quickly as possible than how happy I was with the suit or the experience. I returned to the store twice to see him after I was measured and placed my order, and neither time did he seem to have any idea who I was. It spoke to someone who didn’t care very much about what he was doing.
To start with, after I told him some basics about what kind of suit I wanted, he picked out three fabrics for me to choose between. At no point did he actually explain how the suits were priced. Coincidentally, he picked out three examples of the most expensive fabric. It wasn’t until I specifically asked more about how they were priced and what my options were that he reluctantly helped me look through a variety of fabrics in a variety of price ranges. I ended up choosing a fabric in the middle of their range, and it felt like I had to fight for even the option.
Next, the measurements. My final suit didn’t fit as well as it should have, and I believe it was partly because the salesman, Sam, flew through the measurements as quickly as possible. I’ve had a truly custom tux made in the past, and in that case my tailor took a great deal of time and care explaining what he was measuring and how I should stand in order to get the best results. Sam barely seemed to acknowledge I was there and it made the experience rather uncomfortable.
Once we moved on to the suit options, Sam again flew through things very quickly. Some choices I had already made — a notched lapel and traditional pockets, for instance — so there wasn’t any need to linger. But it would have been nice to have someone who really appreciated why someone would make certain choices helping me and explaining some of the reasons I might make one choice or another.
Once I was finished with my order, Sam again went through the final process as fast as he possibly could. Once again, his lack of attention to detail made an impact — he ended up misspelling both my name and email address in the system, meaning I never got any updates about my order. More annoying was when I went in a week later to ask a question and they couldn’t find my order at all. The other salesmen treated me as if I were an idiot since I didn’t have an email and they couldn’t find my order in the system. Both of these issues were thanks to Sam’s carelessness. It also meant the monogram on the suit was incorrect since he got the first letter of my last name wrong.
Once I received my suit, it was clear some measurements had been taken carelessly and it needed to be altered. This took 4 days, and even then the final result isn’t perfect. I’m generally happy with the suit and I will wear it. I also think it’s a pretty good value for the price I paid. My. Suit though seems to be filled with very young, inexperienced salesmen who are concerned more with how many suits they can sell than making sure that every customer has a great experience.