Mount Sinai Urgent Care

They saved my life. I thought I had the flu but I had an infection and my blood pressure dropped dangerously as I went into shock. Mount Sinai urgent care got me to the hospital just in time. I am grateful.

I have been there numerous times and always have had excellent care. The waiting times have been the quickest as well. Paperwork is minimal and the providers have been friendly, engaging, competent and caring. A VERY postive experience.

On 4 of July my 3 year old, had a pretty bad accident and I rushed him over here. Since we live in he area, I figured it was quicker to get him here than a full sized hospital with an emergency room which the closest is a mile away.
I was amazed by how friendly and courteous the whole staff was.
My little boy ended up with 10 stitches in his hand. And his doctor was great and pretty reassuring to me in this situation. They answered all my questions, and never made me feel rushed. The medical assistant was also great, he had to help hold down a strong 3 year old who didn’t want to get sown up.
We were in and out within an hour I believe.
I would highly recommend this place to anyone who needs health services fast! They take great care of you! And they do it fast! And did I mention how friendly they are!

Wow that was fast! Had some cellulitis and was in pretty bad pain in my back. Dreading a trip to the ER I found this place online called, and sure enough, they took my insurance. Waiting room was really comfortable, but I didn’t get to enjoy it too much. Dr was great, friendly, knowledgeable and efficient. Prescription sent to my pharmacy and all of my worries gone. Highly reccomend.

I had my first experience visiting an Urgent Care facility about three months ago. I took a nasty fall and I could barely walk.
The pluses:
I was seen quickly. Was out of the facility with an hour and had xrays and saw the doctor in that time. They also accepted my insurance, which as insurance goes is probably on the top 10 list of worst plans you can have. Was told that they did not see a fracture but that it could be up to two weeks before one would show up.
The minuses:
Three weeks later went to a podiatrist and she showed me a fracture on the xray. While normally fractures can take time to show up due to swelling, the bone was basically chipped and if they would have taken a different angle shot or adjusted the contrast they probably would have caught it.
The other minus is that they did not call to follow up. For the type of care I would expect a follow-​up call to ensure that a patients regular doctor was seen.
While it was certainly faster than an ER I probably would have received better care at the ER.

After reading a few reviews I decided to take my chances and make an appointment. The staff was super helpful transferring my records over as well as helping me fill out the forms that they needed. The wait wasn’t all that bad, but I did go early morning on a weekday. Once inside I told the doctor why I was in and right away he got to checking the problem. He prescribed some medication and the very next day I was as good as new ! Thank you guys

Lots of demographics to fill out, nice staff. Big office and very clean. Just hated the looong wait for the doctor. Over an hour wait in total.

In short, if you’re pretty sick I wouldn’t suggest coming here. After having the flu and now a horrible ear ache for about a month, I was seen by a resident who a. didn’t listen to my chest (even though she knew I had a history of upper respiratory, particularly sinus, problems) b. didn’t check my tonsils and c. generally didn’t seem to make a ton of sense. She basically told me nothing was wrong with me (my ears were literally killing me as were my sinuses visibly swollen) and prescribed muscle relaxers for what she thought was a problem I had with grinding my teeth. I’ve never had a problem with grinding my teeth. One day later and I’ve been properly diagnosed with an ear infection and I’ve started antibiotics. I did not fill her prescription for muscle relaxers???

I never had an issue with Dr Fierstein. I thought he was thoughtful and on target. I was impressed that I received a call from him today concerned that he had never received my message agreeing that it was a serious complaint. Five stars for the Drs concern and follow up.

Upon falling ill during business travel, I had to visit an urgent care facility for treatment. I had never before been to an urgent care, but figured I would be shoved in a crowded room full of madness and sick people.
Upon arriving, I heard one of the secretaries say they were short staffed that day, so I figured «Oh great. The doctor will probably see me for 15 seconds, throw some medicine my way and run me out the door.»
While the nurse who first saw me probably had never won any «friendly» awards, she was pleasant pleasant enough. Dr. Irani, however, was wonderful. She was kind, personable and took her time. She asked questions, listened to what I had to say and provided answers without acting annoyed and without trying to rush me out the door. In fact, once I told her I was from out of town, she gave me a few suggestions for things I could do nearby while waiting for my prescription to be filled.
Also — there’s a pretty breath-​taking skyline view from the rooms.
I most likely won’t be back in this neck of the woods and need urgent care (knock on wood) but if I do — I’d without a doubt go back to this location.

Clean facility. Nice staff at the front desk. Nurse and MA was nice too. However, I did find it strange that I did not see a doctor for my visit. No offense to physician assistants, but when I seek medical care I at least expect to see a physician … for at least a few minutes?! No, I wasn’t dying. If I was, I would’ve gone to an ED. I did have severe flu-​like symptoms and I have gotten pneumonia in the past. The PA kindly recommended tea and rest. Whatever, she wasn’t necessarily wrong.
However, when the bill came (yes, I am insured), it seemed to have been based on a physician’s visit. A doctor J. Y…strange since he didn’t even come in to visit me, listen to my lungs, or provide me with ANY patient education. I saw the bill and wondered «who the hell is that?!» Even if you have people working under you and you’re signing off on treatment (tea or whatever) you should at least MEET the patient. That’s just my thought.
Not quite sure how this sort of thing goes, but would my rate be the same if I just saw a PA and not a MD? I have a lot of respect for physician assistants and nurse practitioners — I do have friends that work as both. Just weird to see a bill with someone’s name that provided me with ZERO service. I didn’t even meet him! Ya know?
I’ve been to CityMD which I happen to think is much better. You see a doctor right away and they’re always so helpful. I figured I’d try the Sinai Urgent care since I’m a fan of the hospital. Too bad it didn’t work out.

This site is not just Urgent Care it also, houses some of the dematology department. I like Dr. Lamb she is in the know about skin and I feel more excited because, she is a woman of color and has different suggestions or methods best for me as a fellow «brown» woman. Also, Im glad to know where urgent care is on the west side; the environment is modern and not crowded!

A sick person should not go here. It’s not an ER or a hospital. All they do is have a copyist type down every word you say, and then tell you to get a primary. Don’t go here expecting treatment or care. It’s hard to understand why a place like this exists. If you are sick go to a real hospital or ER, go to Columbia-​Presbyterian. Anywhere but here.

Beware.
This location actually does not have a contract with most insurance companies as an «urgent care center». Therefore, they bill as «specialists». I went into this office and after I was seen and had paid my co-​pay, they called me later in the day to tell me that my insurance requires a referral. After talking to my insurance company, I found out that they bill as «specialists» which means they don’t qualify as «urgent care» under insurance. The difference was between $ 20 and $ 210. They also did not tell me that information when I was in the office, nor did they check the insurance before billing. Very unprofessional and sketchy insurance practices and deliberate miscommunication with patients.

Best kept secret on the Upper West Side.
I’ve had chronic back pain for a long time. It’s only when I can’t get out of bed that presents a problem. I had to take some strong pain meds to get to work. I was afraid that the health care office would be busy, so I hopped on the crosstown bus to get to this place. And I’m glad I did!
Everything is new and clean — I felt better just coming in! I was seen almost right away, after filling out some paper work. The nurse was friendly and listened to my concerns. I was in pain, after all. She was patient and accommodating. Dr Fierstein was personable and put me at ease right away. Everything was smooth and medications were ordered through e-​scripts. So convenient and fast.
Oh, and comfy couches are a plus.

Had a great experience here back in March just before I was going to Europe. I love my regular doctor in Queens but I knew I would have to wait hours to see him and I just didn’t have the time. I chose this urgent care center because it was walking distance from my hair colorist !!! Was very impressed by my whole visit from the clean and bright facility to the friendly, efficient receptionist, and the pleasant, efficient tech who took my vitals, as well as the doctor I saw. She prescribed an antibiotic (as I expected) and sent it to my local pharmacy. The whole visit took about 35mins from start to finish, and I got back from my trip to find a message on my answerphone asking me how I was.
I would definitely use this place again and am now a fan of urgent care facilities when you need a quick doctor’s visit for something you’re fairly confident isn’t serious.

Staff was very efficient. I did not have to wait. Doctor was very kind and took his time with me. Would definitely go back. Like that they are associated with Mount Sinai.

Get most of my care at mount sinai so it was super convenient that they had opened up an urgent care center on the west side! Really clean, nice facilities. Friendly receptionists. Pretty quick, was seen after about twenty mins wait on a thursday morning for my very bad bout of gastroenteritis. Dr. Fierstein saw me and he was super nice, did not seem rushed at all and even called me to follow up on my labs later that evening. I like the fact that the electronic medical system is linked to mount Sinai, it just makes coordinating my care that much easier. Would definitely go again if needed!

Each time I’ve been here has been here has been wonderful (despite, y’know, needing to be here). The place is sparkling clean and everything seems brand new. The wait is never long, and the care I’ve received has been very thorough and extremely friendly, and affordable too. Great place.