MOSCOT

I’m a long time customer, more than 15 years and have purchased several pair of eyeglasses over the years. On the whole they are excellent. Just had a great eye examination and highly recommend their doctors. Here’s the BUT – the last two times I purchased glasses no one called to tell me they were ready. I had to call them both times. After paying over 800 bucks just for lenses this is just silly. This time I reused a Lindberg frame which is the most comfortable I’ve ever worn. When I picked up my glasses and asked for a case all I got was a really cheap soft plastic case, not the really nice Lindberg or Moscot case. I was told these only come when you buy a new frame. Just too petty and cheap for an almost first class operation. Another gripe, although they do replace worn parts on frames with no issues as a rule, some time ago the earpiece of a recently purchased frame broke shortly after I bought them. When I brought them in for repair the front office sales man accused me of breaking them on purpose, which was absurd. Although they did ultimately repair them with no cost, the same guy still works there and when I come in actually points me out to coworkers and tells them I’m the guy that ripped them off – which I certainly did not. Although this incident happened about 6 or 7 years ago this guy still works there (he must be a relative) and the way he behaves towards me when I come in really bugs me.
Other than that they’re very good and very expensive. I still buy my glasses there, but recommend them with reservations.

This is for the online version of their store if you don’t live in NYC.
Moscot has beautiful frames and great customer service, but if you are an online shopper who does not live in NYC be forewarned. If you don’t like the glasses you order, you can return them but you only get a credit to purchase another pair: no refund.
Also, after you return them, you must wait another week for them to process the return before a credit appears on your account so you can then purchase a new pair. So, in turn if those glasses don’t suit you either you have to go through the whole process again.
Therefore I advise you not to shop for glasses here if you are in a rush to get these great frames. Shop here for your second or third pair that you don’t need right away.

I have purchased a pair of Mykita frames many years ago and I have returned to Moscot several times over the years to update my prescription. Moscot no longer carries Mykita frames so I didn’t expect to receive a full overhaul and replacement of one of the broken temples completely free of charge! What an awesome surprise and fantastic service.
I very much appreciate the culture and the good, old style and real customer service at Moscot — it is very rare anymore! Thank you!

Giving two stars because I’ve had good experiences with Moscot in the past, however this year they’ve really gone down hill. They forgot to actually schedule my appointment after a phone call, and it wasn’t until I arrived that they told me I’d have to reschedule. They mixed up my records, calling to tell me I had to pay extra – for someone else’s bill. And then, although they agreed to be flexible with my travel schedule, I was charged a $ 40 late fee for my follow-​up exam. Not impressed.

I’ve purchased two pairs of prescription glasses from Moscot over the last few years, and I’ve had no complaints. Their doctors are great, they’re one of the few shops that have frames that look good on me, and their lenses are very good quality. Recently, I had a small hiccup with the customer service at this shop, but the store manager reached out to me and smoothed out the unfortunate miscommunication that had occurred. I’m very happy about this, because where else am I supposed to get my progressive lenses and cool frames?
Thanks, Dr. Moscot!

Awesome place! John helped me find a great pair of glasses, trust in the employees. I’ll be back next month to grab another pair.

Prices can be a but high but they more than make up for them with their stellar service. Ive been coming here since i was in the 8^th grade — i graduate college a few yearsssss ago — and the service has always been great! They treat you like family which is why i have continued to comw here even though they are ‘out of network’. Who cares if i have to pay out of pocket — i get my money’s worth!

Look no further, this is your go to spot for beautiful glasses and great customer service. I have a complicated prescription and Jose took time to help me with frame choices over multiple visits. I never felt rushed to make a selection and now I have a beautiful pair of Frankies in Olive/​Tortoise. I also saw the optometrist Dr. Courtney Case (she’s now at the Orchard St. location). She fitted me with multi-​focal contact lenses which actually correct my vision. I’ve seen several doctors for multi-​focal contacts and they’ve never gotten it right.
I’ll be back!

We went in just for info and Joanne was so helpful, we returned the following week just to do business with her. She was professional, fun to work with and had extensive product knowledge. Our new and only place to purchase glasses!

I have walked by their iconic yellow awning on both 14^th and Orchard for years, but I recently «re-“discovered MOSCOT after a frantic Google search for «same day prescription glasses.» I called MOSCOT ahead of time to explain my situation (I needed glasses to drive and was driving the next day, yikes). The man on the phone reassured me that if the lenses I needed were in stock, all I needed was my prescription to get glasses asap. Great phone support.
I was generally happy with my experience, but a couple things:
Price: Prices might be on the steep side depending on what your personal price point is. Personally, I used to be a Warby Parker customer, so my MOSCOT purchase was definitely an upgrade for me, price-​wise. That being said, the quality is good so I’ll try not to complain too much. To give you an idea, if you walk in with a prescription from somewhere else – lenses and frames should cost you about $ 500. Definitely a splurge for me.
Service: Overall, Good! I’d give it a B+/A-. I’ll save the best for last and start with what could have been improved. Customer interaction left a bit to be desired. I felt a little rushed and limited in my choices despite there being so many glasses on display in the store. I realize that the sales associate was trying to create a more personal experience by selecting a few pairs of glasses she thought would work for me. However, she made me feel rushed by frequently asking me if I had made my decision. I appreciated the pointers about having certain size lenses to fit my face, but the selection process in general felt a little impersonal – normally I might let this go, but given how much I was paying for the glasses and MOSCOT’s reputation, I would’ve appreciated not feeling so rushed.
On a positive note, their service was SPEEDY. Although my sales associate made me feel a bit rushed, I do want to give her credit for arranging for my glasses to be made asap. The SA asked me whether I had something to wear while my glasses were being made. When I said no, she told me to come pick them up at 6pm that day (I made the order around 2:30pm that day). BIG THUMBS UP for speedy service, especially given my situation.

Salesperson was not remotely helpful, didn’t recommend any styles that would be suitable. Not at all friendly and very robotic in getting out the glasses that I was interested in trying. Not the experience I was expecting from such a highly rated place.

Revising my positive review below. While i had pretty good service in the past, it totally depends on who is working that day. I had a super long wait time without any acknowledgement from the staff and then was served by a dude with ‘tude. Hope that Moscot can up its game consistently across the board
From April: It has taken me some time to write a review, but the great service I received today has reminded me to. Many thanks to Sloane who really gave me great advice about a glasses query, and helped me navigate the murky world of insurance providers. Moscot is my go-​to shop for a great selection of frames, and they are also always willing to assist with frames purchased elsewhere. Most competitive prices I have found in Manhattan. Love Moscot.

About a month ago I came here to get new glasses (I got my prescription somewhere else). I had been wearing the same frames for 6 years and wanted to get something new and different. I had a great experience finding my new frames. I can’t remember the sales woman’s name, but she was able to read my style, taste, and comfort level very well. She quickly found a selection of frames that suited me and gave me great advice on how they looked. In the end, she was able to get me to consider new things and found the right combination of color and style that broke me out of my 6 year mode, but felt comfortable enough that I have worn them every day since I have gotten them.
I have VSP insurance and I got my eye glasses in about a week. I had a minor issue where it felt like the right lens was moving, but Moscot fixed that right away. I will definitely come here the next time I need glasses.

Look no further for your eyeglass spot. The selection of frames is awesome. They fabricate many frames and feature awesome European style designs. Their customer service rocks-​ask for Jose! I love the wall of fame as you walk in. Seems like they have a huge following w the hipster hollyrati. So many eyeglass spots in NY feel so blah and generic. This has mad style and aesthetic.
I picked out my perfect pair of frames in 15 minutes. No time to waste in our crazy matrix if a city. Great prices and discounted frames to boot!

In the market for glasses? Go in and ask for Jose. He picked out two perfect pairs for me and I always get compliments on them, at least once a day.

The doctor was a nice girl but extremely robotic.
The sales people were obviously very used to dealing with tourists. Grabbing glasses, showing you sets, complimenting you but the experience did not seem sincere and personable.
Maybe it was this specific location. I heard great things about Moscot as a brand so Im happy to support it but I would not recommend anyone to come back to this location.

Awesome place to swap out your old, crusty specs for some snazzy new eyewear.
Don’t have a prescription? No sweat. They’ll take care of that, too.
One of my two very favorite pairs of frames ever, a clear-​plastic model, came from here. I remember trying them on in front of my then-​girlfriend, who hated them, and I got them anyway. As it turns out, they lasted longer than that relationship!
I’ll be back, for sure.

There is a reason why this family owned eyeglass chain has been around forever.
A huge selection of quality frames with fast and friendly service at a moderate price (for New York City).
What’s not to like?

Very good service and gorgeous glasses. I’m typically a contact lense girl, but Moscot’s are so well made and look so great on. I was pleased to purchase my first pair of glasses in a long time here. These glasses are quite an investment (especially if you are near sighted and need thin lenses) the add ons can really add up.
That being said these glasses feel like they will last for a decade.
I would get an eye exam elsewhere as there is no need to pay 100 for that here, as your prescription is your prescription.

In a word: AMAZING. As soon as I walked in, I had no doubt that I would be well cared for here!
I went in for an eye exam with Dr. Rogerson + to get new prescription glasses. She was the most attentive and patient optometrist, thoroughly explained details and took me step by step through the process.
Jessie & Allison up front were extremely friendly and kind. Salesperson was very patient as I tried on various frames and offered wonderful recommendations to complement my face; also got to use their side-​by-​side camera to check out what the frames look like — since I can’t see without my glasses on — HUGE plus!
Moscot is officially my new eyecare place!