Moe’s Southwest Grill

I went to moes on my lunch break and I got a bowl. The food was cold it taste like plastic. They wanted to charge me $ 1.00 for extra sour cream! –_​– your better off going to chipotle!

Do not stay to eat. The seating area in the back is practically inhabited by a variety of homeless people, people with mental problems, with a speck here and there of some people who might simply be waiting for their train nearby. When I went, a customer was loudly complaining about someone being in the bathroom too long, a woman was sitting nearby, smearing lipstick on her face with a cart full of plastic bags next to her, and a worker was yelling at a customer for being in the bathroom too long, claiming this was not the place to shower. It was part funny, then I realized this was insane and seeing that along with my sloppy burrito made me think about life and i lost my appetite.

I went to Moe’s Southwest Grill ahead of time of my train today at LIRR. Hadn’t eaten anything at that point yet, so I was really hungry. For the year, I have a goal of not eating meat so it’s tough to get back into that swing of things when ordering out. On the menu, there was a meat free burrito– which aren’t usually satisfying. But let me tell you– trust me when I say this was the BEST vegetarian burrito I’ve ever eaten. So flavorful and tasty. They asked if I wanted chips and for cheap I got almost a whole big paper bag full. For anyone looking for a good vegetarian, or vegan (have it without cheese and sour cream) burrito, this place is bomb. There’s only a few locations around the city but it’s worth it to go especially this one since it’s a quick grab and go.

The franchisee who operates this location has determined that customers who are paying for food are not allowed to have a free cup of tap water, bottled water or bust.

I placed an order through Seamless for a Kid’s Mini Masterpiece, a bowl of queso, and a chicken quesadilla — with the kid’s mini masterpiece being a «Kid-​sized cheese quesadilla with a side of all-​natural sour cream. Includes a cookie and a kids drink.»
Instead, the order included a single chicken taco (not a cheese quesadilla and not a cookie) and the small coke had spilled inside of the bag — soaking the tortilla chips. I called the restaurant as soon as I opened the bag. Their response was that they do not sell kid’s meals therefore they included the single taco without the cookie or quesadilla as a substitution. They were not willing to discuss the chips as they consider them to be a «free item» that is included as a part of the bowl of queso that I also ordered. They did not offer a solution to the spilled drink or an explanation of why they choose not to call me but instead substitute the single taco for the quesadilla and cookie.
I always have problems when ordering from this restaurant. It’s usually a crap shoot as to which ingredients will actually be included on our items. However, this was the final straw. No more Moe’s at 1 Penn Plaza for us!

Had the steak burrito. Disgusting. I have had same order at other locations but this was just gross. Not the same. Never again eating here.

Normally I wouldn’t post a bad review because everyone has off days. However, this is different because when I stopped at this Moe’s I had my credit card information stolen.
That’s right my credit card information was stolen after buying my lunch here.
So if you want a side of identify theft with your queso this is the place for you.

I love moe’s, insanely better and cheaper than that overrated chipotle. My only complaint is the jerkoff who applies the meat to the burritos gave me a small scoop of beef. When I said, that’s not enough, he said they charge more for extra. This isn’t extra, it’s the recommended amount. He put up a stink and charged for extra beef for an additional ¹⁄₅ scoop. Fuck this guy and fuck this branch.

Four stars for the food. Zero stars for scamming people.
This review is for the Moe’s on the LIRR level (there’s another one near Amtrak). I’d been here several times and had no issues. Today I went and got my usual order — Homewrecker Jr. I decided to do the add-​on drink and side which was listed as $ 2.89 extra. I was told the total, paid and given my receipt, which is where I saw that they charged me for the drink and side individually (which came out to more than the «discounted» add-​on price). I mentioned this to the cashier and at first he claimed it was the tax. It clearly was listed above the tax so I refuted that. So then he said «I don’t know, it’s not me, it’s not me». I asked, so you list a price here and charge something different — you’re basically scamming people? and he just shrugged indifferently. There was a another minute or two of this back and forth with no resolution. At this point I realized he obviously did not care and wasn’t going to do anything so I asked for the manager, who conveniently was working behind the Cheesesteak counter across the room. He calls to the manager who responds and they exchange a few words quickly in Spanish at which point the guy at Moe’s opens the cashier and gives me some change that equalled the difference in price. At this point, I’m still waiting to speak directly to the manager to see what is going on here but no one makes any attempt to attend to me, so instead of wasting my time I just leave.
I’m pretty sure they are scamming everyone, at least with this add-​on situation, and I’m sure there are many tourists who aren’t paying attention coming through. Though the actual price difference was small, I really wanted to rectify it for the sake of those who may not realize they’re being cheated, but even I have my limits on how much BS I can take. So hopefully this Unilocal review will do. Shame on you, downstairs Moe’s, I will be bringing my business to the upstairs location going forward.

Moe’s burrito’s you can not go wrong here and for Penn station the prices are very fair! You get burrito and chips with salsa for under $ 10 I am in. They are very quick and the staff is pretty friendly. I usually get the Homewrecker burrito with the guac and chipotle sauce.

Worst Moe’s I’ve ever been to. It took the one employee a full minute before he looked up from his cell phone, got off the ladder he was sitting on, and came over to the counter. He didn’t bother to wash his hands before serving me. My tortilla came off the dirty warmer with burned bits of other people’s tortillas all over it. The food on the bar had pretty clearly been sitting out uncovered all day, and just about everything looked wilted and old. The guacamole was turning brown and they didn’t have any lettuce at all. I used to think when I ordered on Seamless and my food came without the right ingredients that the staff was just not paying attention to the order. Now I know that apparently they just run out of things, and are either unable or too lazy to go to the back and pull more. I used to order from here every Sunday, but after I went today in person, I think I’ll order elsewhere. I have been to other Moe’s locations across the country that were very nice, pleasant, clean, and focused on quality food and exceptional customer service, so this review is only about this specific location. Eat at Moe’s, just not this one. You can do much better in Penn Station.

Located in Penn Station, its a good place to get your quick fix for a burrito or quesadilla. As most for Moe’s the goes line goes fast. Being that its in Penn Station i think the staff is even in more of a rush to get things made, which is great.
Condiments such as the salsa taste weird so i’d recommend to pass on that.
Lots of seating in the back which is good but come during lunch hour it can be difficult to find a seat.

Came here recently off the cuff due to a close friend of mine suggesting this spot for lunch… Glad she did because this place without a doubt taste better, is less expensive and has a better menu selection than that of Chip’otle.
Had the burrito bowl and they give a good amount of meat and condiments without having to ask for extra (unless you’re getting guac. which I do not like too much to begin with.)
Will be coming here again to try their taco salad bowl. Looks very appetizing.

Decent place to get catering for a meeting. Their steak and chicken is probably the best, but they don’t give you enough tortillas. Their cookies are decent too.

I remember watching Home Alone as a kid, and watching the entire family plus 9 children running through (what looked like) Penn Station. I have since recreated this run on a weekly basis substituting my luggage or absurd work-​related carry on items in place of the children. Somehow, no matter how early I leave for my Amtrak train it is never early enough. I have literally jumped onto a moving train as it was pulling away from the platform.
Moe’s is located just a few steps away from the gate, and they make you up a hot-​and-​ready burrito in just a matter of minutes. This is especially great for convincing me that I’ve got time when I really, really don’t.
The burritos are great, though. A cheap lunch in NYC is hard to find, and this is easily grabbed on the go and brought on the train with you. It’s like a Subway for burritos. You pick the ingredients that you want and skip the ones that you don’t. The Homewrecker even has a tofu option! Salsa and chips are included, so how can you go wrong for a filling lunch under $ 10? Just grab napkins because even if you don’t think you need ‘em — you really, really do.

If you like Chipotle, you’ll like this place. Free tortilla chips and four kinds of salsa on the house. Check the salad bar inside.

I haven’t reviewed this yet? SHAME ON ME!
I stopped in one day when I wanted tacos without the trek to Taco Bell and have never been back to Taco Bell ever since!
My first time here I ordered myself a quesadilla, a taco and a big order of nachos — big mistake! The taco and quesadilla both come with a copious amount of chips — you just need to grab some salsa from the salsa bar (thanks for bringing this to my attention Karen!)
The quesadilla was huge and delicious. The tacos are also very good.
Let’s talk about the salsa bar for a moment. Go back to the seating area and right next to the soda fountain you’ll find a wide range of different salsa flavors and heat. Take as many as you want and as much as you want in the little salsa cups. Try them all to find the ones you really like!
Everything is made to order, tastes much better than Taco Bell and is a hell of a lot cheaper than Taco Bell — I’m a fan!
Be sure to add a side of queso with your order. It’s a little cup of melted cheese that costs a little less than gold and is probably insanely caloric — but you’ll thank me ;)

Homewrecker meal is one of the budget meal I’ve had in the city. There’s Halal Guys, Prosperity Dumplings, and there’s this! I always get the homewrecker (burrito) no matter what. Best deal in da house.
As a broke college student, I live off places like these to feed me. It used to cost $ 5.99 for the homewrecker combo (those were the good ol’ days T_​T), now it’s $ 7.61. Which is a huge WTF? but still cheaper than Chipotle! So not only is it cheaper than chipotle, rice is more authentic mexican, guacamole and jalapeños are complimentary, free chips with a nice selection of salsa, and regular size drink! Chipotle should just stick their head in a dirt.
It makes me so happy that places like these can feed you!

After a long night of partying, I was very fungry the morning after. Still being new to the city and craving a huge burrito, I decided to check out Moe’s. I’ve heard mixed opinions about them, and have seen their locations throughout the country.
I happened across one when I was transferring subway trains. They had a meal deal, where you get the Homewrecker, chips/​salsa and a drink for eight bucks or so. Cheaper on certain days too. Seemed like a good deal.
I got the chicken Homewrecker with salsa, guacamole and black beans. It was indeed a very hefty burrito, and the bottom of my bag was lined with the chips and salsa. The taste, however, left lots to be desired. Everything was very plain about the burrito, including the guacamole (which was ice-​cold). It was filling, definitely, but it was just like eating a bag of flour. No flavor really stood out at all in the burrito, and I was pretty dissapointed.
The chips were generic, and the salsa was just as bland as the burrito. I really don’t know who decided to make the food super bland, but they should take a culinary class or two. Blech.
Filling? Yes, and a good hangover remedy. But if you are looking for good Mexican food, I would look elsewhere.

The burrito itself is an okay thing. Inconsistent to others in the chain, but I have realistic expectations with my subterranean transit wrap.
Riddle me this, Batman: why was the sheer desire for less compensated with (and fiercely battled over) a higher price?
The breakdown:
— Homewrecker meal (inc chips, salsa and fountain soda) is $ 5.50, so sez big sign out front.
— I order the special over a mumbled Wekkomtuhmoze, asking if I could just get a Homewrecker Jr. Still $ 7+ on the menu standalone (WHAT?! Oh, right — transit wrap), so worth the inquiry.
— He nods, we roll through toppings. Get the fresh jalapenos. Not many fast food places do ‘em.
— Cashier rings me up: $ 9.72. NY tax rate is a snippet under 90% so I’m all blank stares, mouth agape.
— She says the meal is for the larger burrito and she can’t run the deal on the smaller wrap. I reply, «He said I could,» notioning to Johnny Fast Hands.
— Johnny shrugs. She contests, «But it’s different.»
I puppy-​gaze into her confused eyes and plead, «Can you just charge me for the bigger burrito?»
«Just this once.» And four dollars fell from the total.
Justice prevailed, I got my lunch and only half of it was cold and stale. Coke Zero on tap!