Mobile City Services

I just wanted to update my review and say that things have not gotten better. I have had 2 times where I was sent a confirmation email about my laundry being dropped off and the laundry never came but they went ahead and charged my card. I got conflicting responses from customer service reps and no explanation as to what happened. Once I get my laundry its fine, they do a good job. But the logistics are frustrating more often than not. Im never sure if they will show up when they say. The only reason I continued after poor experiences was because I haven’t had a chance to find another service that does pick up and delivery uptown.

WARNING: If you’re not home ²⁴⁄₇. DO NOT USE
This used to be a top notch experience. They were sharp, prioritized customer support, and had excellent workmanship. They used to send several notes and an UberRush type interface that let you see in real-​time the status of your delivery! This company was worth all the buzz back then.
Then, about a year ago, they started periodically losing garments, failing to respond to emails, and attempting unscheduled drop-​offs at hours which were impossible to accommodate (not to mention without any notice). They don’t hold up their promises anymore. You’ll be left wondering whether your clothes are in their hands or gone for good (and some items will be).
I got word that this once promising start-​up was SOLD in this past year. So what used to be a vision for a life-​enhancing service, has become one of the least promising knock-​offs of much better services throughout NYC. The saddest part here, is that there aren’t any alternatives above 100^th street. They used to be a savior. Now you’re better off doing your own laundry, or feverishly refreshing competitors websites, like
to find out when they’ll move their services uptown.

They must have changed management. This is the second time in a row they’ve said they were coming by to pick up my laundry and they haven’t shown up nor did they advise me in advance they weren’t going to. Guess it’s time to find a new laundry place

I was thinking of using the dry cleaners, so I checked out the reviews, and found the website for the company… the website was pretty good, so I called for prices. Lo and behold – the person who answered the phone told me they had moved to 26^th street. So all the hype on the website about the lovely Harlem location was not so.
Really? You won’t get custody of my clothes if you don’t even fix your website to reflect that you have freaking RELOCATED! Is that ‘shady’ or just simply ‘forgetful’? Either way, thanks, but no thanks.

**UPDATE NUMBER TWO** Unfortunately, back down to one star. I scheduled to have my laundry delivered between 9pm and 10pm on Tuesday night, and at 10:35pm I got a text saying the driver would be there in 21minutes. 55-​minutes later, no clothes in sight. I actually stayed up until 12:30pm and never got my clothes. I emailed the Help Desk and they emailed/​called me in the morning at 8:00am to tell me the driver was ‘backed up and never made it’. I didn’t get my clothes until about 1:00pm today — and thankfully that’s because I was working from home today.
Ashley from Mobile City was really sweet and apologetic on the phone. She gave me a discount & what not, so this review has nothing to do with her. But overall, this was just a really terrible experience and I will not be using Mobile City’s services again. (My clothes did arrive fresh & folded, so YAY — silver lining.)
**UPDATE!!** After Unilocal-​ing and tweeting my disappointment, Mobile City reached out immediately and picked up my laundry. Changing my stars to 3 for now, because the responsiveness *after* my complaint was great.
Why hasn’t Unilocal launched «negative star» reviews yet?
I just spent 20min on hold, just to have them pick up & HANG UP on me.
I scheduled a pick-​up on Friday for this (Monday) morning between 7−9am. My order was confirmed online, and said I’d hear from someone in two hours — obviously, that never happened.
I’ve called and emailed today to see if I can expect a pick-​up but since I.
1. haven’t heard a peep from them and
2. was just purposely hung up on.
I decided to write this instead. :)
I understand it’s probably a busy Monday morning. I was patiently waiting on hold for over a normal amount of time. As a first time customer, this was a terrible way to be introduced to Mobile City’s services. I’m very disappointed — I was ready to be a consistent customer, but this has totally changed my mind.
(And yes, I’m still sort of shocked that someone there *actually* hung up on me.)

I have used mobile city numerous times for both housekeeping and laundry services. While the quality of work is usually good, the operations and logistics have failed me quite often and they don’t seem to care to do anything about it.
While it’s very easy to pick the time you want your laundry dropped off or picked up, they just can’t seem to arrive during those times. To make matters worse, their evening window lasts until 10pm and often times, they would arrive closer to 11. That’s blasphemous considering I have work the next day, which is why I don’t have time to do my own laundry in the first place. Additionally, I’ve had my laundry dropped off at the wrong house and received other people’s laundry.
Now, about their housekeeping service. they never arrive during the allotted times either. The reason I’ve decided to stop using Mobile City is because of my latest experience. The housekeeper ran over her time at her earlier appointment and I was told she’d arrive to my house a whole 3 hours after my allotted arrival window. I said ok, and that 3 hours turned in 4.5. This was the second time this had happened to me. When she finally arrived, I left home, and she must’ve left shortly thereafter, because when I returned my apartment looked the way it did when I left, with the exception of the dishes being done. It was very frustrating to know that she spent additional time at the house before mine, but then came to my house LATE and gave me a VERY subpar cleaning
I reached out to Mobile City twice regarding this matter and after a week someone got back to me saying someone else would reach out to me to schedule a cleaning to fix the errors. That correspondence occurred a week ago and the cleaning still hasn’t been scheduled.
I was very loyal to Mobile City for a few months. I hoped their new management would fix the operational issues, but it just hasn’t happened. I dealt with them for so long because I always knew that I could trust them in my house, I knew my clothes would always eventually make it back to me, and the delivery people and customer service reps are actually pretty nice. But enough is enough, they can’t get their operations right and I’ve been inconvenienced too many times.

BEWARE! Easily the worst customer service I have experienced with this type of service. I moved uptown 2 months ago and had to replace my laundry service because they don’t deliver. From the beginning to the end Ashley was terrific and in fact it was because she is so helpful that they even got a third opportunity.
Their pick-​up and delivery are good. I have a very flexible schedule and I worked with whatever they had open when I called. The first order was done well. I did both dry cleaning and laundry. If I wanted to be picky, I would say that it didn’t have the «fresh laundry fabric softener smell» but it was clean and folded well and the dry cleaning was terrific. The first order was about 50lbs of laundry and $ 155 in dry cleaning.
For the second order I emailed to let them know that I had laundry and dry cleaning to pick up. The driver came and I had the laundry separated in bags and the dry cleaning in a separate bag. I asked the driver if he needed me to label the dry cleaning bag as such and he said no, he had a system. Off it went. Three days later after hearing nothing I reached out to Ashley who didn’t know about the order. I was sent my claim tickets by email shortly thereafter and I had no dry cleaning just laundry. I called back and a bit of chaos ensued but I was told that the laundry people had «put aside» things that the thought shouldn’t be laundered. Two days later my laundry and dry cleaning arrived. It had all the dry cleaning plus laundry items that were dry cleaned where they guessed wrong. When I went to put away my laundry, I opened up the bags with the whites and every one of my whites had looked like they were splattered with dirty rain water. There were stains on everything and one of the t-​shirts had the same food debris that it had on it when I sent it to be laundered.
I called and Ashley promptly sent a driver to pick up the laundry to be cleaned again. I was promised a call from the owner on Saturday. Today is Tuesday. I have no word from MobileCity. I have yet to receive my laundry, an offer to remedy the situation or a phone call from the owner. I have paid for everything that they have done wrong or right. I just wanted my laundry sent to me clean. It is obvious that the ownership isn’t in the client retention business.

These services are great! There website doesn’t always work for scheduling services, but if you call or go to their website and speak with their online agent that is convenient through a popup help box and then services are always delivered as promised! I always tip them through my payment online because I never carry cash! So far I’ve used their alteration services and laundry services! If I had my dog in NYC I’d trust them with her as well! Thanks so much Mobile City for making living in NYC as a travel nurse more convenient!!!

DO NOT USE THESE GUYS. I am extremely dissatisfied with their services, and I haven’t even used them yet. I had a pick-​up schedule for last night between the hours of 7pm-​9pm. At 9:01PM I received a text stating that my driver was 8 minutes out, and provided me with a link to track him. According to the tracker, he arrived at my location, but I waited outside and he never came by. He never attempted to contact me, and no one ever came by my place of residence for the pick up.
So, I decided last night to schedule again for this morning (pick up between 7am-​9am), as I leave on a work trip tomorrow and need my laundry done before then. I called this morning to confirm my reservation and sat on hold for 30 minutes, and finally had to hang up. Then, I received an email at 9am this morning, let me know that my pick up would be 30 minutes or more late. I have to leave my house by 9am for work, so I would not have been home to be there for the delayed driver this morning.
Basically, if you need any sort of reliability for your laundry DO NOT go here.

STOLEN CLOTHES!!! I was really hoping the service wold be good… Every step of the process dealing with this company was awful and time consuming.
The first day they were scheduled to come, they were a no-​call, no-​show. Giving them the benefit of the doubt, I scheduled another pick-​up. The driver showed up and abruptly left, and after calling the company I had for what the driver said he would be back in 10 minutes. An hour later, He finally picked up my clothes.
The day they were scheduled to deliver my clothes, only half of them came back. They also delivered me a bag full of someone else’s clothes. I called them to notify, they said they would be back the next day. Another no-​call no show.
I had to call several times in order for them to find my order, they returned to my house, and again tried to deliver me a basket full of someone else’s things. I told them it was urgent because I was going to Argentina and now was missing all of my pants, towels, and socks. They were unable to return my things before I left.
I called two weeks later, the day I returned from Argentina, and Ashley told me that her manager has «washed his hands of the case» because of my attitude and the bad review my roommate left on Unilocal… INTERESTING because I don’t have a roommate. They told me I am the only person they have done this to, but according to some of these reviews apparently not.
If anyone reads this and is missing black uniform clothes from H&M– I have your things… If you have mine please contact me.

First time using this service and there was a glitch in the system when submitting. I called the customer service number and Rudy called me back within minutes and hooked me up for next day service! I’ve worked in customer service for over 5 years and can honestly say that was the BEST customer service experience I’ve had in my years. Props to Rudy and Mobile City Services!

First thing first, they relocated to a new location.
I am really impressed with the quality of workmanship and the convenience of the service that the city mobile offers. I had my blazer’s missing front buttons replaced and was surprised to find that they found an almost identical button to my blazer that is hard to find in the market nowadays. Secondly, they did an impeccable job with seeing the ripped part of my trouser and the dry cleaning service done for two pairs of bespoke trousers was also phenomenal.
It is an affordable service that is on time, great quality and most of all, supported by a great customer service. Ashley, who seems to be running the customer service part of the business, was very communicative in setting up a pick up and drop off time, as well as finding the exact part of the repair that was needed.
For those of you who just moved to the city like myself looking for good quality dry cleaning and alteration services that don’t charge you $ 25 to sew a small hole, this is definitely a place to call!

I’m a bit skeptical about this service only because getting my delivery in order was a little disorganized.
Their scheduling system seems to be a bit all over the place as well as their payment requirements. I’ve had to contact them several times because my pick-​up was delayed and I had no idea how they would get my credit card information since they did not ask how I was going to pay for my order.
It seemed a little sketchy for me, especially since this is the first delivery service I had ever tried. I just wish it seemed more organized and more efficient. I have yet to received my delivery since it is for today. I’m practically hoping the delivery will be the best part of this experience.
_​_​_​_​_​_​
Update: I wrote an email in regards to my experience with Mobile City Service. John called me within 5 minutes. Phenomenal customer service and proactive client retention. Yes, the beginning of my experience was not the best however, after explaining my feedback, this company did nothing but try to redeem themselves. My delivery was punctual and very neat.
I would definitely use this service again.

I’ve only used the wash & fold and dry cleaning services but I’m really looking forward to trying their housecleaning soon. The owner, John Henry, and his team are running a quality operation here and their professionalism shines through every time I encounter one of them. I’ve been using Mobile City Services for all of my laundry and dry cleaning needs for about 4 months and I’ll continue to do so for as long as I live in the city. Their prices are very fair, their technology prowess surpasses every other laundry provider that I’ve tried (e-​mailed receipts, automated SMS notifications of their deliveryman’s whereabouts and ETA, and rapid responses to e-​mailed questions even on a Sunday evening, etc) and they go out of their way to make their customers’ lives easier. In May during a massive storm complete with flood warnings and some serious thunder and lightning, I was supposed to get a laundry delivery. The owner e-​mailed me to apologize, saying the truck was going to be a little late due to some flooded roads but that he’d keep me posted and my clothes would get to me safely. I convinced him that the next day would be just fine and we re-​scheduled the drop-​off, but that’s dedication!
Every deliveryman has refused my tips, I don’t know if that’s the official policy of the company and I’m ashamed to admit that I stopped trying after awhile. I’m going to try again and you should too. These guys work really hard and my clothes always return in great shape. John Henry often takes his turn driving the van and when he’s not wearing his MCS polo, he is one dapper dresser. I’m never that put together in the early morning time slot when I usually have my massive pile of dirty clothes picked up, but I’m happy to trust their care and maintenance to a man who’s almost eager to pick up my jeans and t-​shirts whilst wearing a snazzy suit at 7:30AM.
I tried Mobile City Services because of their outstanding Unilocal reviews and ratings and I’m happy to add own of my own. They’re my laundry company, and I recommend them to all of my friends in the neighborhood. You’re a stranger on the internet, but I recommend them to you too.

Absolutely love this service. Quick turnarounds and very responsive customer service. Plus they make things simple. I have an account with them and all I need to do is email them for a pick up or delivery. No need to ever pick up the phone. The laundry is folded and placed in plastic bags before the put it in the laundry bag. That little detail is great, because you really shouldn’t place clean clothes directly back into a dirty laundry bag. They do a good job with the dry cleaning too. Best of all, I live in 5 floor walk up and I’ve never gotten a complaint from the delivery guy. Can’t say the same about my fed ex guy but that’s a different review.

Life changing. My building had to do an emergency gas shut off that ended up lasting 6 weeks, meaning no laundry in the building I was stressed. I like my laundry cleaned weekly. So I found this place on a Saturday morning and dropped it off around 9, told them that next day delivery was fine. John (owner I think?) personally delivered my laundry that night. He was polite and professional. Everything was clean and amazing. I’ve also gotten dry cleaning done by them, came out great. I don’t foresee myself doing my own laundry for a while. Thanks John for the exceptional service!

Mobile City Services and John Henry offer he most outstanding services! We are a very busy professional couple and needed a reliable, trustworthy service provider and that is what Mobile City Services and John Henry are. I recommend them with any reserve. M. Gepty

After multiple frightening experiences with my former dry cleaning service, I was skeptical about using another pick up service, but when you’re a busy professional with a roller coaster schedule, you have to throw caution to the wind and hope for the best, and that’s what I got. After finding Mobile City Services on Unilocal,I decided to give them a try.
The online form was quick and painless, and I was most impressed when I received a call from the CEO the following day. He assured me, quality and service were front of mind. My dry cleaning was picked up from my doorman on time, and delivered as promised — the next day. The best part is I was kept in the loop the entire time. My clothes were as I requested, and no detail was overlooked.
I’m excited to have found a trustworthy and quality service, I can’t wait to utilize their housecleaning service. Please check out Mobile City Services.

In a city like NY I don’t know how everyone doesn’t use a service like Mobile City. With all of the hustle and bustle I have outside of my household I don’t have time to worry about my dry cleaning/​laundry/​house keeping. Mobile City is an AMAZING one stop shop that keeps my clothes and house clean even though I’m a total slob. I would not only recommend this to EVERYONE, I’m confused that everyone hasn’t already found this diamond in the rough!