Miu Miu

Saw a preview of the next Miu Miu line… Looks a little odd… Might look better in person when they’re out… Hmm (~_​~)
Located in Soho… Pretty nice clean store… almost all the stores in soho are nice and clean… Its awesome but not trendy… and thats a good thing!
Miu Miu is designed by Prada… They have great quality items… Worn by the stars ! Great great clothing /​shoes /​purses ! If you have time you should go check this store out… the staff is extremely kind… Too bad the store is limited to certain products… but you can always pre order with them in stores!

Appalling customer service and a non existent work ethic. They stand around and don’t even say hello when you walk in. I’m a long time customer of Miu Miu and buy a few pieces each season. They never recognize me at this location and do t care to help even when asked directly. I went in the boutique today and wanted to try several pieces and I was ignored. There needs to be an overhaul of management in this store.
Don’t shop here. Go to 57^th street.

Unprofessional and rude management. And, there is nothing else to say. My first time shopping with MIU MIU was the last.

The worst customer service experience I have ever had was with the manager from this store. I purchased a leather bag a long time ago, and the actual sales associate was very sweet, but the bag was not the best quality and began showing signs of wearing.
I took it back to be repaired in 2009 and was apprehensive that they couldn’t tell me how much the repairs would cost. The sales associate told me that most likely the the whole front panel of the bag would need to be re-​cut and put back together (basically, make a new bag from new leather).They told me that they would ship it out and have someone call me before the actual repairs to give me an estimate. If I felt I didn’t want it done, then they would send it back.
I never received that call, but the manager at the time did call to tell me when it had returned to the store. I went to the store and was met with the manager. I told him I never received a call regarding the estimate. The bag wasn’t even re-​cut with a new leather panel, and they didn’t re-​weave the hole in the inside of the lining.
The manager replied by stating that I wanted the bag repaired, so it was sent out for repairing, and that what needed to be done was done. I told the manager his behavior was very unprofessional, and at this point, he got into a dramatic fit and told me I «hurt his feelings,» and that what I said about him being unprofessional was uncalled for.
All the associates were staring at us and frozen, because this is the person that was representing them, yet they couldn’t do anything about it. I refused to pay for the «repairs» and told the manager I was leaving, at which point, he said fine.
I will never buy another miu miu product from here or even another department store ever again.

Gabrielle Sandino, Assistant General Manager at Miu Miu SoHo store, is the most disrespectful and unprofessional retail sales professional ever. My sister and I walked into the SoHo store on Sunday 2÷5÷2012 to return a mini Bow Satchel because we found the bag too small for our everyday use. And at that point we were uncertain whether we should get a larger one yet. After notifying a sales rep of our purpose, the sales rep directed us to her manager Gabrielle who came out and take our bag inside for inspection. Gabrielle returned after 5 minutes to tell us that the bag was not returnable, claiming that it does not look new to her. She then flipped the lining to show us there was lint on the fabric. I explained to her I had earlier on placed several items (including a pair of knitted gloves) that I carry everyday into the bag to see how it fits, and I started wiping away the lint in front of her. Having seen that the lint could be easily removed, Gabrielle then spent another good 5 minutes inspecting every parts of the leather in front of my sister and I. Upon finding no signs of being used, Gabrielle returned to her previous statement and insisted that the bag cannot be returned because of the lint previous found. My sister and I went on to show Gabrielle an identical bag right in her store that also had lint found on its interior fabric and explained that we do not see a difference between the one we tried to return and the one in store. To our surprise, Gabrielle replied «That’s because you can’t see» in a very impolite tone then walked away. My sister and I were left in the store without any further assistance until we decided to walk to Gabrielle again to inquire her business card so we could file a complaint later on. We then left the SoHo store and immediately drove to the 57^th Street store to return the bag – thankfully without any hassle this time.
Several points I would like to add: first, I have always put the very same pair of gloves in my other everyday bags (a Longchamp and a Louis Vuitton bag); none of them had lint stuck inside even after years of use. It seems to me the fabric used for its lining sticks to lint easily. A manager using its product’s lack of quality as an excuse for not refunding the item, rather than reflecting the customer’s experience and concern to top management, is not only rude but also unprofessional. In addition, I can’t help but note that I’ve received a much better customer service when I purchased a $ 13 bag from the nearby H&M store than when I purchased this $ 1,300 bag from Miu Miu. There are many ways you can spend your money. I wouldn’t recommend spending it here at Miu Miu SoHo and get insulted by its store manager.

Received the bag back. Sarah, the store manager, called to inform me that everything was taken care of, the bag was fixed, my shipping would be refunded and they were including a small gift for all the trouble. This time, they even expedited the shipping. Thank you for handling this professionally, Sarah.
So I am updating the review to 3 stars. While the service significantly improved, it is hard to recover completely after a rough start. This is still only one person compared to the many I encountered during the experience. Rather than go into detail again, I’ll just say this. When it comes to luxury brands, what makes them special and really stand out are the details. It comes down to the smallest gestures, the handle and care, the words, the packaging, stationary, trimmings, everything. These things make the heavy price tags seem worth it. I can only hope that they continue to improve in the future.

I like Miu Miu things in general but Id rather go uptown to the 50s and buy a wallet there.
The customer service is poor and non-​existent. Such a shame.

Every time I go in, I think «maybe this time will be different». And the answer is always «wow, I was wrong». The service in this store is the absolute worst. My most favorite episode of late was going in a few weeks ago, and trying on a blouse that was a touch too long. I was told they would do alterations «for free» since I was buying it at full price. Honestly, this is standard at any boutique of this level, including at their sister store Prada right around the corner. Fine.
The size I needed was in L.A., so I paid for the blouse and was assured that it would be in by the following Monday. I was also assured that they would call me as soon as it arrived. Two weeks go by. Crickets. I called the store and left a message. No call back. I called again the next day and got a rather snotty gentleman on the phone who made it seem as if getting a salesperson to look into the situation was really asking too much. Another person gets on the phone and tells me in an absurdly chipper tone that there was a «problem with the order and they no longer have the blouse». As she began to offer some kind of kooky alternative, I told her to cancel the order and she sounded surprised. Seriously?
I don’t know who manages this particular store, but they I do hope that they look at these reviews from time to time. The salespeople at stores with much finer clothes and accessories (think Lanvin, Oscar de la Renta, Hermes) and much more fun and beautifully made clothes (Marni, Prada) have always been helpful, enthusiastic and a joy to work with. After this last episode, I’ll get my miu miu at net-​a-​porter, even if I do have to pay for alterations.
Bottom line: Keep Away!

Worst customer service ever! Wanted to buy the large bow bag and the guy didn’t have the time to tell me what colors they have. He literally said «There are too many to name.» I then asked him «Can you name just three colors?» and he said «No.» There is no way I will ever spend my HARD EARNED MONEY at this store. It is a joke. There is not even an ounce of customer service.

I love it here. I pass by all the time and won’t let myself walk in unless I «need» something. Because, regardless if I need or want, every time I come into this store, I find something I suddenly Need.
The staff has always been great. They offer to show me bags they have off the floor, let me go to the back room to show me sale bags, offer champagne etc. (note: drinking + shopping = spending more).
I’ve purchased several miu miu bags here and have always been happy. They even repaired one bag when I overloaded it and the strap broke — for free! It doesn’t get better than this.

Admittedly, I was not feeling this Miu Miu when I walked it. Cute bouncer, check. Fantastic customer service, eh (at first). I was walking around the store for minutes, checking out all the merchandise, and nobody really approached me. I lifted up lovely bow bags, and nobody approached me still. So yes, in some respects, the customer service could use a little brush up.
Hence, in my very loud voice, I demanded some help (but nicely). Spencer spent the rest of his afternoon making up for the initial cold shoulder (or at least I made him work). I had him bring out a billion different bow bags in different colors. He was very sweet and funny while I was talking to myself in the mirror, bow bag in hand. He even calculated tax and shipping costs to New Jersey (which is free, but the only problems is that I’m from California). I then decided upon a wallet, and I had him search the Miu Miu system for the right color. He was still cheery and fabulous. And as he made arrangements for my wallet to be transferred from the Uptown store, I sat like a princess, glittery bow headband resting in my hair, trying on loads and loads of Miu Miu heels that he knew I wouldn’t buy on this trip. To my knowledge, it felt like zero judging and just tons of fun. I would buy again from Spence.
Thank you for turning my frown upside down. Sadly, my wallet was a day later than expected. Maybe perfect shopping experience next time?

Unfortunately I have to agree with the reviews before mine. I absolutely love miu miu and have been eying a bow bag for about 6 months now. I came in to this store to see what colors they have and saw a beautiful blue one which I tried on immediately. I was standing there for about a good 15 min trying it on with the strap — without the strap just to make sure I am going to commit. During this whole modeling stunt i was pulling NOT 1 sales person approached me! not 1! they were all doing a huddle and talking about how maybe they should put on some music since the boutique was very quiet. (I am guessing they totally forgot to put on music that morning since they all look like they were either hung over or cracked out from the night before). I think the corporate offices of Miu Miu should do some secret shopping and see how these losers are representing their brand. Terrible.
Will buy at boutique on 57^th.

Ewww the customer service was non-​existent. I may be a tourist, but don’t snub me because I’m from Cali! I was really eyeing a cute $ 375 wristlet/​clutch and was on the fence on whether or not to get it. I think if the representative of this Miu Miu store showed some sort of care for her customer, I would have bought it. In times like these, don’t you want us spending money? Anyway, I was bitter that we were not acknowledged one bit and didn’t want to give any sort of commission to some person working in retail who didn’t care about their customers.
Long story short — Instead of spending my money here, I bought a pair of cute Miu Miu flats at Saks, who have exceptional customer service.

Not much going on in the store. Very disappointing. I think they have a better selection of the line in the department stores. Definitely merchandised better for sure. Not to mention the sales person helping me was not much help. At those prices they should be my best friend!