Michael R Herman DDS, PHD, FAGD, DAAPM, FIADFE

Dr. Herman put an inlay in one of my teeth two years ago. He assured me that it would last 10 years. Well, I just returned from having the entire thing removed and a regular filling put in by my new dentist.
My issues:
(1) The original workmanship was poor. From the first day it was in, it never felt right, and I went back several times and told Dr. Herman this. He kept telling me it would go away and would try to «polish it up» a little bit, but ultimately wouldn’t admit that there might be something wrong with the whole thing.
(2) Unnecessary high-​priced procedures. The inlay was not covered by my insurance, yet he insisted that I needed one. I had to pay nearly $ 1000 out of pocket for something that lasted less than two years. What’s more, now my current dentist said she did not need to get a replacement inlay, as the cavity was relatively small and a regular filling would be fine.
I feel cheated by this practice. I expect health professionals to be looking out for my interest, not doing whatever procedures are best for their pocketbook. Go at your own risk.

I was accepted as a new patient a few weeks ago. Communication between the office and myself was instant (Carol called me immediately after I booked my first exam online). It had been 18mths since my last dental appointment and in the process I had done some damage. I had major sensitivity issues and I had been avoiding eating on the right side of my mouth for quite some time. I ended up needing 3 fillings AND some bond work. Dr. Herman’s daughter, the other Dr. Herman, took great care of me. She explained exactly what needed to be done and she took the time to educate me on the preventive care of my teeth and my gums. I try to avoid Novocain and although she didn’t believe me at first, she respected my wishes but let it be known that we could stop at any time and use it if I needed it. I had NO pain during my visit. That night I chewed on my right side again, and I ate ice cream, and I drank cold water… ALL pain free! I followed up that visit with a general cleaning and Fluoride treatment. Again, I received wonderful care and more proactive advice. The text reminders and confirmations are very helpful and ALL of my appointments took place during my lunch hour so it couldn’t have been more convenient for me.
I am a little surprised at the amount of chocolate available in the office but I guess that it is good for business, however they don’t need that to keep me coming back. They have a regular patient in me until I leave this city. Seriously, this place rocks!

This place is Amazing! It’s in a great location. The place is beautiful, very highend decorations. And very clean! Carol the front desk manager is very sweet. She has accommodated me so many times. When I first came in I could not believe the place and that my cheap insurance actually covered a clinging and checkup here. The person that cleaned my teeth Christen was supper helpful and knowledgeable. And the cleaning was the best I have ever had. Doctor Michael Herman was beyond nice. I was actually recommend her by my friend and will definitely recommend my friends here as well. Will bring my husband here too. Come here guys if you need dental cleaning or whatever.

Terrible practice. I wanted to complain about my cleaning and called to have the dentist call me. «That’s not going to happen». RUDE, uncaring staff. When I switched to a much more competent dentist, he questioned many the decisions made in my treatment by Dr. Herman. My current dentist asked for my records (a common courtesy among dentists), their requests and mine went unanswered. Of all the Doctors I’ve ever had, he’s the worst. Avoid at all costs, thank me later.

Following a bad experience with another dentist in NY a friend suggested this place and bingo they accept my insurance plan.
The staff here are very friendly and the x ray was painless and quick .
With x rays top hand and after an oral examination Dr Herman discussed his concerns and brought up a few ’ to do’s’. But other than that he was charming, informative and restored my faith in dentistry again .
Now to the clean. I swear I floss every day, but never the less this hygienist went to work like a warrior and probably gave me the best cleaning I ever had. We now have a love hate relationship. I hate her for the duration of the clean and love her once she finished.
Contrary to some bad previous press about this place I honestly enjoyed my experience and will be back in 6 months for another clean .
Pretty swanky location on Central Park, be careful its dangerously close to Todd English food hall. I admit it i went straight from Dentist to Lady M next door. I am so weak .
Oh and look out for the candy jar on the reception desk… see its not all bad !

I was a patient of Dr. Herman for years. In the beginning when my dentistry needs were minor he did a decent enough job for me to keep coming back in spite of his exuberant fees. Over the last year I was with him he managed to chip an adjacent tooth (of which he tried not to acknowledge and never repaired), put on a crown and onlay that both broke within a month. On two separate occasions he failed to numb the area being worked on after 4 attempts of Novocain. According to him, my nerve wasn’t where it was supposed to be. I’ve never experienced so much pain with a dentist in my life.
Not to mention I still have extreme sensitivity cold and heat on my left side because there’s a seam between the onlay and my tooth. In other words he didn’t fit it properly as per two different dentists.
I think the word used to describe the receptionist by another reviewer was «bimbo». That’s being too kind. A couple of times she «miscalculated» my out of pocket charges. I’m sure that was to just get me in the chair but eventually resulted in me having to pay more money months after the service.
Overall I am very unhappy with the service and work of Dr. Herman. Please do yourself a favor and find a competent dentist!

My experiences with Dr Herman and his staff have always been positive. As a matter of fact, my sister was a patient first and after hearing me complain about my previous dentist (s) suggested I try him. I saw some of the negative reviews and thought I would add a good one just because I actually do have a good experience every time.
The receptionist, the hygienist, the x-​ray tech and Dr Herman have always been professional during my visits. They’re actually pretty fun to be around quite honestly so it’s disappointing to hear others have had a different type of experience.
To be fair, I only go twice a year for my cleaning so I don’t have intimate knowledge of Dr. Herman’s quality of work but sure he examines my teeth — yes fairly quickly– but I don’t have a problem with that. I don’t expect him to spend tons of time with me unless I have a ton of questions. When I have had a question he was very responsive and not dismissive at all. As a matter of fact, my questions are always an opportunity for him to «sell» me some type of cosmetic procedure and he has never done this.
As for cleanings, i have had quick cleanings and long cleanings at various dental offices with varying results. I don’t really know how long the hygienist spends on my teeth but for me it doesn’t matter because they feel fresh and clean when she’s done. I think she does a great job. Cleanings are the biggest reason why I leave dentists since I don’t have many issues with my teeth in general so I am very happy with how she cleans my teeth and the care she takes. Yes, she does ask me if I want various things done — for an extra cost — but if I don’t want them, I just say no thanks. No big deal. I think all dentist offices do that, to some degree, so I don’t see it as a scam, per se. I just see it as routine business.
If you decide to try them out based on this review, I hope your experience is as pleasant as mine has always been!

Charged $ 150.00 broken appointment fee (Is there a such thing?). At the time of the cancelation was during a dangerous and severe winter ice storm. When explained why canceling appointment I was told to come in later on that day or be charged. I use public transportation, the cabs and buses were almost impossible to catch. I never had a situation like this ever. When I requested a copy of my medical records, they told me I would have to pay $ 23.00 per page. I tried to speak with owner but given the run around. WOW! Is all I could say, I felt as if I were in a contract I never signed.

I am very surprised to see poor reviews of Dr. Herman and felt the need to post. I have been seeing Dr. Herman for 10+ years and have always found his services to be top notch. He always alleviates my anxiety about procedures and I have never had any issues or complaints. His staff is loyal and friendly. His hygienist is very careful and has scheduled several follow-​up sessions (covered by insurance) to ensure we stayed on top of my gum health. I would recommend the office highly.

Dr. Herman is the total bait & switch champion, on top of that he ignored the recommendation of my root canal specialist and I ended up losing the tooth! He also charged me for work he did not do and said it was needed and not covered by insurance, he parks his Mercedes in front of the office and uses a Police Parking plate, who gave him that! He has also been sanctioned as noted in other posts.
Herman is a total scam artist and should never be allowed to practice dentistry. Oh yes, the receptionist is a total bimbo from Long Island and is beyond rude! Also the cleaning I received took 18 minutes, who cleans teeth in 18 minutes, the hygienist is as much a lame as the rest of the office staff. I wish I could give NO STARS!

Herman did not execute the procedure that we had discussed, but went for a flimsy tooth-​on-​post cosmetic «cap» which, once started, left me without many other choices, which he also declined to inform me of. Basically he ground away my tooth instead of capping it as agreed.
This was a VERY expensive procedure, little of which was covered by my plan. Later, the rude receptionists at his desk tried to squeeze even more money out of me saying my plan hadn’t covered it in full. When I asked them to forward the insurance correspondence to verify this, they said they lost it. (!!!)
Two and a half years later, his lovely «cap» fell out, post and all, and the root of the tooth had seriously decayed. This man is not a good dentist and he is NOT on the level. STAY AWAY.

I made an appointment about a week ago, I just found out my dental insurance is changing at the end of the month and I was nervous I wouldn’t be able to go in for check ups as frequently. This morning I received an email that my appointment was cancelled with no further explanation. So I called and the office informed be they were going to be closed for the week I had originally booked my appointment. The receptionist was unwilling to work with my schedule, which I thought was rude since the error was 100% their fault. Now I’m faced with finding a dentist to see me during the holidays under short notice AGAIN because this office messed up.

I had an excellent experience with Dr. Herman and his staff. I had my first appointment with them on October 3^rd. I was taken in for X-​rays immediately after I checked in. This was by far the best cleaning I’ve ever had. I was really impressed. I was happy that Dr. Herman examined my teeth before the cleaning. He was attentive and actively listened to my concerns.

Does anyone know if the office is still in existence? I’ve been going to Dr. Herman for years and find him decent, but have been calling for an appt for days now and the phone just rings and rings…

PROS: Did a great job with my veneer.
CONS: Very expensive. Never see him for routine matters. Always booked solid. Receptionists are VERY rude.

Agree with what has already been said about Dr. Herman. I’ve been going to his office for a year and have only seen him once. The time I did see him, he looked at me, and said, «I can’t do anything until these teeth are cleaned.» Well, it’s been a year with a cleaning every 3 months (which I probably legitimately need) but I still haven’t seen him since. I’m tempted to give him 2 stars because I do like the dental assistant who does the cleanings and I’ll keep coming back to his office for her but as far as him, find someone else. He’s not a dentist, he’s a profiteer.

I was a big supporter of Dr. Herman at first but now I am searching for another Dentist.
He told me I had a cavity and then the receptionist said it would cost $ 400. I asked my insurance why they didn’t cover it and I guess its because for some reason Dr. Herman classified it as cosmetic. I have no idea why that would be the case since its just a cavity and not something I even could notice from the outside. This makes me suspicious that is is trying to over charge me to scam some extra money as HMO dentists never make anyhting.
I don’t feel right about this… Anyone have a Cigna HMO dentist to reccomend?

I sweated this appointment big time. I had nightmares about it. It had been a number of years since my last professional cleaning and that was because I had fainted during it. Seriously. I am not a good patient. Too many times, I have been pressured into hard sell situations with worst case scenario threats of tooth loss that scare me off the dentist for years at a time. Plus, I am not a «regular» flosser (I know — bad Lauren).
Everyone at Dr. Herman’s office was so professional and reassuring. No one tried to sell me anything. In fact, they told me all of those other operations were just trying to scam me. I was so relieved. Yes, I have some dental issues that I was already aware of — but at least they didn’t make up any new ones. And while no one gave me a prize for my flossing skills, I wasn’t berated either. Thank you so much! See you in 6 months!!!

DR. HERMAN — STAY AWAY FROM THIS IRRESPONSIBLE, UNRELIABLE, HUM-​BUG DENTIST
Not only has this dentist been censured legally for false written statements, but he also makes false verbal statements!
Dr. Herman has a beautiful, ostentatious, dazzlingly gorgeous office. But do not be taken in by this. He is a dentist who has many rooms and a patient in each office. He dashes from one patient to the other giving a minimum of attention to each case – as little as acceptable. He appears concerned and pleasant, but actually is only interested in roping you into bigger and more expensive procedures.
I went to Dr. Herman with a full set of recent digital x-​rays from another dentist. I wanted a complete exam and evaluation of each tooth since my teeth are in bad shape. The first excuse he gave me: he couldn’t read the paper digital print out, but needed the real x-​rays. He spent about 5 minutes with me, said he needed the real digital jpegs, would get them, would then call me the next week, and give me the evaluation on the phone. He promised! I was quickly marched out of the office to free it up for the next quick buck!
A week passed and I heard nothing. My previous dentist had sent the digital images the next day. I called Dr. Herman’s office every day after about 10 days waiting and got excuse after excuse. The dentist was at a wedding, he was away, he’s very busy … but he will call you and give you an evaluation. After many weeks of arguing with his staff, I did get a call – from a woman in the office. They now wanted me to see their periodontist for possible periodontal treatment, which I had only 1.5 years ago. I was informed that Dr. Herman would not call, would do nothing until I had seen his periodontist. It was the old bait and switch trick to squeeze even more money from the patient. I argued that I wanted the doctor’s assessment of each tooth first, and then I would see the periodontist. They refused. Dr. Herman was off the case unless I saw the perio.
End of story and end of an unreliable, humbug, double-​talking dentist.
Stay away from Dr. Herman, who absolutely lied to me. He never called, never gave me an evaluation … only tried to rope me into additional expenses at his office. And I have no doubt he billed my insurance! Besides, a previous review is correct. Dr. Herman almost had his license suspended about 10 years ago. Check this link and see below.
Michael R. Herman, Hewlett, NY
Profession: Dentist; Lic. No. 32 640; Cal. No. 17 573
Regents Action Date: June 8, 1999
Action: Found guilty of professional misconduct; Penalty: 1 year suspension, execution of suspension stayed, probation 1 year, $ 5,000 fine.
Summary: Licensee was found guilty of having been convicted of the crime of Making a False Written Statement, a class A Misdemeanor.

Whoa… despite not feeling strongly one way or the other about my first experience, I called to give them another try. Apparently, he’s booked solid for 2 months, make it 4 months if you want a morning or evening appointment. They refused to try to squeeze me in if there were any cancellations, only telling me that I could call them every morning to check.
It’s not a huge deal in itself — my teeth aren’t in such dire shape that I can’t wait. But the receptionist (a different one this time) was so incredibly brusque about the whole thing and made no attempt to retain me as a patient. I guess he’s too cool for me and doesn’t want my business or yours.