Mercer Shoe Repair

Wonderful, friendly service coupled with fine workmanship on my leather overnight bag; I couldn’t be happier. Quick turnaround at a great price.

I had my soles replaced about one month ago. I watched them replace the soles and watched them completely remove the boot top from the bottom. It was detached and re-​glued. Today I noticed the sole and boot were detached near the toe and went to ask them to fix it for free.
Like other customers, I was yelled at that it was not his fault and that he hadn’t removed the boot from the sole. He said he would have done it for free if I hadn’t said it was his fault.
Well, whether or not it was his fault that the sole detached is up for debate. But I am certain he detached it initially, whether or not he admits to it.
He was totally rude, and totally accusatory. And his craftsmanship lasted one month.

The service is prompt, the workmanship is great, and the prices are reasonable. Highly recommended.

The owner stained my shoes and denied it. He was very aggressive and would not take fault. His horrible, demanding and rude demeanor wasn’t worth any fight. Do not go here.

BEWARE! I went here with a pair of leather boots and asked to have the soles inside the boots repaired because they were worn. The woman behind the counter asked if I would also like the boots re-​healed and the toe portion of the underside of the boots replaced, and I agreed. All three of those things (plus a free shining) came out to $ 60, which seemed expensive but I agreed to it. I picked the boots up two days later to find that they had simply put an insole into the shoe (the fancy version of Dr. Scholl’s), and the first time I wore the boots in the rain my toes were soaked because they had not re-​attached the bottom portion properly where they had replaced the toe portion.
I went back and complained and the woman referred me to her husband, who does the work. I asked him if he would fix the inside, which at this point was bumpy from simply layering the insole on top of the worn one, and if he could fix the boots so they didn’t leak. He, quite literally, started to shout at me in broken English with a strong Russian accent. He shouted that the rain getting into the boots was not his fault. I calmly asked him to lower his voice so we could continue to have the conversation but he continued to yell. I asked if I could have either a refund, or if he would fix the insole and the bottom so it wouldn’t let water in. He finally agreed to replace the insole for free, but would not glue the bottom for free so I told him to forget about that part. He gave me my ticket with no charge, and I said I would be back in two days.
I picked up my boots for the second time today and he handed them to me and showed me that he had in fact glued the bottom. I thought this was supposed to be a gesture of good will, but then as I was leaving he asked why I wasn’t paying. I told him we had talked about the fact that I wanted him to fix the insole for free, as he had offered, but if he was going to charge me to fix the bottom I did not want him to bother. Looking defeated he waved his hand at me as if to tell me to leave the store so I did.
This man does shoddy work, is extremely rude, and tries to scam you out of your money. Do not go to this store for anything.

Man, this guy is such a joy. His wife is nice too. They barely speak a whole sentence to you and yet are full of personality.
He has done a great job on many shoes for me, and they always come back with a nice shine and cover up on nicks, even when I asked for sole repair.
With one pair of shoes, the heels he attached began unglueing MONTHS later– I just brought them in yesterday and he is fixing them for free. I don’t think too many people would do that, they’d just say it was wear and tear. Takes a lot of pride in his work.
Cash only.

As anyone should, I really appreciate craftsmen that take pride in their work. And that is exactly what Mercer Shoe Repair does and they deliver nothing but quality service. My fiancé brought in his favorite Ferragamo shoes to have the soles repaired and the shoes shined, and after I saw how great his shoes turned out, I went in myself to get non slip soles put on both pairs of my wedding shoes. I am so happy with the results, and I appreciate the warm and friendly staff at Mercer Shoe Repair. I highly recommend them, I plan to take all my shoes there.

The issues with the boots I had repaired her keep popping up. First, the heels he replaced on my flat boots were too tall. Second, he used a white plastic heel that he colored with shoe polish, which, as you can guess, started wearing off and now I have white heels on black shoes. Last and certainly worst, the nails he used to attach the new heels are poking into the insoles of my boots! It constantly feels like there is something in my shoes. Horrible, horrible job. Just sloppy, lazy and inconsiderate.

Fantastic service. I had some pretty terrible-​looking shoes that I needed turned around for the evening. It was noon, they took my shoes immediately and were ready by 3:30. They look great!

Hi my name is Artem. icame to mercer shoe repair i bright my two shoes Nick make them look brand new .He makes keys fix watches i tell u one thing its verry good and cheper then other place my hole family go there NIck u the best. Thank u

I was in and out of here in less than 10 minutes when I brought in two watches that needed batteries. It’s a charming store with lots of different capacities: shoe repair, watch repair, leather work. My two watches needed $ 7 and $ 10 batteries, so my total was $ 17, probably comparable or slightly cheaper than other places.

I took 3 pairs of shoes into this shop and I am so sorry that I did. First of all, they charged me $ 38 per pair to have new heel taps and ½ rubber soles put on the bottom of my shoes!
When I went to pick them up, I noticed that the glue used to put the soles on was smeared all over the sides of the shoes and 2 out fo 3 pairs had 1−2″ long cuts in them from whatever tool they used to finish the soles. The other pair was not glued properly and the new sole was already separating at the tip!
Worst of all, they refused to give me a discount and I ended up paying over $ 100 for ruined shoes.
In contrast, 62^nd Street Shoe Store charges $ 35 per shoe for the same service, and does an impeccable job. I brought my other 16 pairs of shoes, including Christian Louboutins, there and they came out looking brand new!

I was really surprised there were no reviews! I’ve been bringing my shoes here for a few years ow and they really do a great job! Turn around is usually a day/​day and a half and the pricing is extremely reasonable. Boots completely resoled and shined for $ 35! The places over on University Place would charge double.