Max Delivery

Max Delivery is the best grocery delivery service I have ever used in any city. When I was living in Manhattan, I used them 3 – 5 times a week.
Why are they the best?
— Huge selection of groceries, home items, and specialty items (um… Jacques Torres chocolate? Murray cheese? Balthazar bread? YES to ALL!) The produce is WAY fresher than what I’ve gotten from other delivery services.
— Wonderful wine selection
— The delivery guys are on time or early 99% of the time — the one time they were late, they gave me a credit on my order. I typically tip $ 1 – 2 but that’s optional.
— Exceptional customer service. They have a really quick chat service on their website if you have any issues. Ex: One time, they forgot an item in my grocery bag. They refunded the item immediately AND gave me a $ 5 credit or next time.
— 1-​hour delivery — need I say more?
— Order 4ish times a month and there’s no delivery fee.
Another great way to use Max Delivery is for gifts. A friend of mine was home sick with a cold. I had max delivery send her Dayquil, soup, and tissues — she thought it was the best thing ever!

Great grocery delivery service. I just started using them for about two months now and there is not one complaint I have! All good things — always super quick on delivery times, the items I want are always availble, the delivery guys are nice. Also remember to use the $ 20 off on their Unilocal page.

they have gotten way better and take responsibility when there is an error

much improved and great service now

Tried numerous times to order delivery for my sisters bachelorette party in NYC. It was a complete nightmare.

Pretty sure the positive reviews here are ringers from within the company. Can’t imagine anybody would give such a shady, overpriced service more than two or three stars, tops. Recently moved from NYC to L.A. and wanted to have supplies delivered to my disabled girlfriend in NYC on an ongoing basis. The first time ordering from MD was logistical nightmare with so many hoops to jump through online I could hardly believe it. I ended up having to email a copy of my NY State ID before they would even consider delivering anything. Ooookaaaayyy… At least I thought next order would go smoothly after all that.
NOPE!
When the idiot delivery man got to the door, instead of leaving the non-​perishable items there as I had requested repeatedly before and during this transaction, called and demanded to see my credit card.
The credit card that is with me in Los Angeles!
He had such a hard time understanding this was not possible and was not an issue previously, then gave me a phony number to call. I then get back online with their ‘convenient’ chat assistance, who mostly asked me to keep waiting for nearly an hour. Sure — no problem!!!
Finally came back and told me everything I already told him; just repeated everything back to me. When it became apparent that they were too stupid to deal with this in any realistic way and offered zero workarounds or solutions, I demanded the order cancelled and charges reversed.
Out of curiosity, while doing other online banking, I noticed the charge still on my activity page. Looks like it’s going to be a huge hassle getting my money back.
Ironic twist ending: turns out Amazon Prime has a delivery service that charged me about 66% for everything Max Delivery failed to deliver on every level. But now, because I used a debit card, I will have to wait four days to even see if they are going to cooperate with my bank. I am ready for a fight and will totally sue the crap out of these idiots if they decide to mess with me.
STAY FAR, FAR AWAY FROM MAX DELIVERY!!!

I wanted to wait until I’d used this service a few times to be sure, but I have to say, consistently excellent.
1. The selection is hit or hit or miss — there were a few things I couldn’t find (flavors of ice cream, particular orange juice) and others that sometimes I couldn’t even find at Whole Foods.
2. 1 Hour (this is out of three) is worst-​case. Today my order came in 21 minutes, reusable bags («Oh, just give them back next time»), friendly delivery guy who offered to help me haul.
3. I’m NOT a big produce person, so I can’t speak to the quality of it, but solid, local meat from LaFrieda — double yes.
Love the local options, love the service. The site is ugly but 100% functional for me. Totally love the speed.

Stay away. prices are double anywhere else, so you expect good quality and service, right? Wrong. No refund, even if you get a disgusting rancid bag of marshmellows (hard to believe that they can go bad, but I’m here to tell you they can). this place is just shady.

First time to use Max Delivery today. The sellection are vicarious and the price is reasonable. They delivered fast as well! I will definitely use again.

Do not use them! They came to my house to make a delivery and asked for an imprint of my credit card! So, I am supposed to give this messenger an imprint? I read their policy on securing my financial information and nowhere does it say, «the messenger will take an imprint of your card». Ridiculous. And I’ve used them before! Seamless doesn’t ask for an imprint nor any other delivery system in NYC.
If you want your information compromised use them! Otherwise, stay away!

I have to say that when I began using Max Delivery it was wonderful. Great products, quick delivery, easy website to navigate.
Today that all stopped, they integrated a new system that is heavy on the glitches — after an hour on the chat they fixed the problem — AN HOUR — to add insult to injury Tom the manager offered to give me a $ 5.00 credit on my next order. (Tom, an hour of somebodies time even at minimum wage is $ 15 an hour and trust mine is more than that) Not to mention the baguette I bought was bagged with 4 bottles and stuffed into a backpack — broken and smashed when received — well there is my $ 5 —
You have a great concept for your service and could have huge success — don’t screw it up

Reasonably large selection of items and fair prices. They carry some items that are really hard to find anywhere else. They had a bit of a glitch where delivery slowed a bit, but they seem to have resolved this and are back to 1-​hour delivery!

Great service! Always get my delivery within 30 to 45 minutes… Anytime I’ve had an issue, I’ve contact them via chat and they’ve fixed it right away.:
I do agree with some, that the produce isn’t very good here, but everything else is great!

Excellent! Great choices and FAST, RELIABLE delivery!!!
I am very fussy about my produce… in fact, there are times I won’t buy at Whole Foods, instead opting for Garden of Eden on some fresh veggie items.
I did make the mistake of ordering PARSLEY… I thought…“How bad could it be?”
It was bad! Funny thing is, I didn’t know but my wife had picked up parsley earlier in the day from Garden of Eden… OMG, the difference between the two was amazing. The one from Max was wilted and sorry looking… whilst the one from GOE was fresh, deep green, with a wonderful taste and firmness… night and day!
Don’t buy produce from here, but you CAN BUY EVERYTHING ELSE! Including meats!

Good when it first started out yearzzz ago. Ice cream comes melted ow — takes more than an hour — they are ALWAYS out of things and they call you like an hour after you order to tell you which delaaaayyyyyys everything. Not so convenient anymore. They do carry odd things that I can’t get at Fresh Direct like pumpernickel bread, Fruyo yogurt and Tetley tea bags. But, I avoid it if I have other options.

Wow.
Nobody else had the plain frozen Junior’s Cheesecake (6 inch) after my previous suppliers PathMark and Waldbaums had themselves auctioned off to the highest bidders.
I conducted a Google search and found out that not only did Max Delivery have it, but that they could deliver within an hour. I ordered five and was told that there were only four available. Then three. Meh, I got three very efficiently and was generally happy. Three is greater than zero.
One hiccup: I had forgotten to use the Unilocal code for $ 20 off and went on live chat to ask for a price adjustment, only to be told that I could use the code next time. Pissed off, I cancelled the order and reordered the same thing with the code applied. That’ll show them! Haha.
I had the items shipped to Manhattan but I live in Queens. Come to Queens and I may use this service more often for other things.

AMAZING!
I will gladly pay more to have my groceries delivered to my door! Sure… there will be some cons when not picking out the groceries myself. For example, some items were low in stock etc. Overall the selection was great and I was able to pick up almost everything I needed. With that being said avoiding long lines and not needing to carry it all back is absolutely Priceless! ZERO complaints here :) Don’t forget to apply the Unilocal coupon for $ 20.00 off!

Positives: Delivery with in 1 hour. If you need some toiletries and don’t want to run to the store its a good website.
Negatives: Do NOT order produce from here. Fruit and vegetables are disgusting, smooshed, ½ full packages, old/​bruised, and they over charge. Meats are also low quality. I have made this mistake twice now. Idk why I thought the first time was just a fluke. Agree with all the other negative comments about their products. Also, have yet to get a refund.

Used twice and happy about the service received so far. Before I wasn’t sure how I would survive in a place with no good grocery store closeby (fairway is 20 min away from where I live in midtown), and now I seem to have a solution. Delivery is fast and food looks fresh overall. The only thing is that I wish all the veggies and fruit come with some packaging or covering vs. just being tossed in the bags and exposed to potential contaminations from other items. Also some popular items seem to run out of stock quickly so it’ll be good to keep them up vs. disappointing the customers on the phone after they’ve put down an order. Otherwise fast and convenient grocery shopping experience and would recommend to others with a similar need.

Eggs arrived broken. Bananas were overpriced, poor quality, and bruised. And delivery took an hour and a half, not the promised «under an hour.» Overall packaging was terrible — everything was just tossed in the bags without regard to what items might damage each other.
And the delivery guy lied about taking the eggs back to show customer service/​dispatcher so i could get a refund. He threw them out on the street outside my apartment!

Just ordered from Max Delivery for the first time– it is definitely a very convenient service. However, as other people also mentioned, some of the fruits and vegetables are very, very small– definitely not what you are expecting. The peaches and plum tomatoes I received were smaller than the apricots.

The customer service people was horrible. Bad attitude and didn’t answer all of my questions. Promotion information on the website was not clear either for buy X get Y promotions.
I wouldn’t use it again.

ENORMOUSLY FRUSTRATING! The «customer service» you have to deal with with any errors is so bad that you forget why you needed them in the first place.
We did our shopping, placed items into the cart… hit submit order… nothing. BUT my credit card was charged.
I tried to get this resolved using the «chat with a» feature but that made a bad situation much worse… it took way too long for them to respond and they are clueless.
Trader Joes on a sunny Sunday afternoon is far less aggravating than this scam.
P. S. Unilocal PLEASE get a «zero star» button!