Manhattan Center For Kitchen & Bath

Stopped in to ask some questions — the representative Hany spent 5 minutes with me and didn’t seem like he wanted to help at all. The woman at the front desk was lovely.

I honestly tried doing business with this outfit.
Owner Sol K is one low integrity piece of work.
My Advice: RUN AWAY FAST!!!

I would obviously give zero star if I could.
I purchased a Kohler bath tub earlier this year. A few weeks after the installation, it started showing spider cracks in the corners. I later found out this is apparently a frequent defect with Kohler cast iron tubs. But obviously neither MCKB nor Kohler would admit it. Kohler agreed to replace the tub but MCKB still charged me a new delivery fee, considering they did nothing wrong. Not only they did not try and lower the fee, but the sales rep was quite rude during the whole process. Don’t let Zinga fool you, all nice when you enquire about products but once your credit card has been charged there is no one left but rudeness. When I initially called her about the issue, the answer was a cold «There is nothing we can do, you have to call Kohler directly. Good luck.»
And then I had to pay myself for my contractor to undo and redo all his work — destroy to later rebuild a small wall at the end of the tub, tiling all over that and around bathtub, un– and re-​installation of the tub.
Why would I go to something that looks like a «nice» store instead of Home Depot, if I get a much worse customer service and end up spending 3 times the price?

Nearly a year later and I am still so very pleased with my kitchen. Greg was fabulous to work with on design. The product itself is amazing. We could not be happier. I recently dinged my cabinet… after a quick call to MCKB, an order was placed for a replacement, several weeks later, they came out to do the switch! No more dinged cabinet. I have nothing by positive things to say. Beware of cabinets manufactured at your contractor’s suggestion, because if they warp, become damaged for whatever reason, you may not be able to replace (or it can be very difficult to replace).

We end up purchasing kitchen and several other built in from them event I had plenty of warning signs no to do business with them in the first place. One of the reason is because we really liked Rutt kitchen cabinets and they are one of the few dealers in NYC. However design and spec was not as custom as you would expect. They also were very sneaky about options and subsequently about pricing. Working with them was at the very least unpleasant and stressful.

I bought a house in queens and did a complete renovation. I used MCKB for the renovation and installation of my kitchen. The design by Greg Hitchcock was a simple and easy process he understood my pedantic needs and designed the most amazing modern and functional kitchen. Product selection and availability for appliances cupboards and tops was extensive. Installation and management of the process from design to installation was seamless.
Great job.
I also used the bathroom designers to help with tiles, bath, shower and faucets. The team had a great understanding of my concept and provided a wide range of options for all my needs. Bathroom and kitchen are the 2 most stunning rooms in my house…
Thanks very much to the team

My experience was all positive. Our plan was to gut an apartment and put in a high end kitchen. I went to 4 or 5 kitchen places, and they were all bait and switch, and communicated poorly, and did not point out issues with their products. I went to MCKB, got an appointment with a designer, and it was a breath of fresh air. They told me how the business worked. They did not put down the competition, but showed me where to look for hidden issues.
The project was complex. We found the right cabinets and hardware, but we have an overall designer who was in making sure all the colors and flooring worked together, and an installation person, and a appliances person. and they all had to work together! MCKB made that happen by providing detailed engineering grade documents, and even, to my delight, 3d elevations so that every player could have a common vision of the end result.
Our designer, Greg Hitchcock included all sorts of great surprises we did not even plan on, like the way the drawers were laid out, and the inserts … and on and on.
Literally, they were able to collaborate with a team of designers in 2 cities, across a 9 month project, and it all landed on its feet, and oh, its beautiful, and its very very functional.
I am sorry for the folks who had a bad experience on small projects … but mine was great on a big project. The only reason for a 4 not a five was I have no idea if that’s as good as it gets … but it certainly met my expectations and I will use them again. I suspect the other reviewers had not dealt large projects with design houses before, so their expectations were not in line with that type of business process.

Its hard giving these guys even one star.
We chose MCKB to purchase most of our items that we needed for our Kitchen and Bath renovation. We wanted to go to local business that provided expert advise and consultation (as their business description reads)
Our rep was Gus who basically sits behind a desk and recommends items to you once you tell him your specs and what you are looking for.
Most of these items need to be purchased in full sight unseen since they do not have a sample of every item in the store. That entails a certain about of expertise on the reps part and trust on the buyers part.
We told Gus that we were interested in a deeper tub than the standard. Knowing our specs and that we would also be using the tub to stand to take a shower as well, Gus pulled out his book and went directly to the Kohler Soissons Tub. «This is the one» he said. He also showed us a sample tub in the showroom and said «its just like this one». We purchased what Gus recommended.
When the tub arrived and was installed we noticed that it was extremely narrow, to the point where you couldn’t stand in it to take a shower. We had already paid in full for the tub and for it to be installed so we were now about $ 5,500 in the hole. So the tub had to be ripped out at our expense and we had to purchase a new one to reinstall.
MCKB took no responsibility for selling us the wrong tub. Gus tried to play the nice guy by saying that he had to «talk to the big boss» about our issue and that he really wanted to resolve this situation on our behalf. We bought a lot of items there. But in the end, he took absolutely no responsibility for selling us a tub that was completely wrong for our bathroom.
Don’t trust these guys or their «expertise».

Do not give your business to the thieves at MCKB. Our kitchen counter was the wrong material and it started to stain immediately. Then they refused to do anything about it. $ 6,000 down the drain.

My best advice is do not use this company. The sales staff is very affable, attentive and seemingly knowledgeable until you have paid your bill in full, which is required before MCK&B will place an order. Every time there was a problem with my installation, which was often, MCK&B laid the blame squarely on others and would not take responsibility for any issue. My sales person finally offered to come see what was going on but never showed up. As MCK&B requires up front payment this situation is, of course, difficult to navigate. We, the paid in full client, have no recourse to ensure that MCK&B will do the right thing. The manager of the installers is rude, and the installation crew has a poor sense of aesthetic. Two of many examples are, they used black sheetrock screws on wood and had to patch unnecessarily drilled holes in my very expensive cabinets. The cabinets look as though they are wearing bandaids, which is not how the showroom cabinets look. My contractor is appalled. MCK&B is the perfect example of not getting what you pay for.