Madison Cleaners 28 St Corp

i would give them 0 stars if i could. do no go here unless you want your clothes ruined and attitude!!!

I had a disaster this week at this cleaners with laundry service. I was told that I could have my laundry by the next morning, however when I brought the clothes to them I was told it would be ready the next day at 5 pm. However it was not done at 5 pm. I came to get the laundry the next day and many of the items were ruined… whites had turned lime green, and a hat that was in the laundry was shrunk. When I brought my destroyed items back, I was given excuses, and actually was told it was my fault for bringing them the hat… there was no offer to replace any of the destroyed items — over 300 dollars worth of clothing! I would never go there and suggest you never do as well.

Never had an issue before until recently when I finally took notice of my latest dry cleaning bill. Almost $ 20 for dry cleaning a DRESS?! Come on… and when I called them up to find out exactly why they charged this much, I was given a Sh*t-load of excuses to justify their greedy act.
There are tons of organic places around and needless to say, I won’t be returning to this shady place. And neither should YOU.

Madison Cleaners does a good job with dry cleaning and alterations but I’m a little hesitant when it comes to laundry. I’m new to the area but my roomies, that have been living here for 4 years, told me to beware the laundry service. In my first try with them, my laundry package came back with someone else’s underwear (haha). Though I haven’t noticed any of my stuff missing, I’m obviously a little skeptical. I plan to do some more research in the area for a better launderer but I’ll continue to give them my dry cleaning for now. I will say that their customer service is great — though the Russian (?) owner is a bit odd (maybe just old), the 2 boys that work there and pick up/​drop off delivery orders are very prompt and friendly.

The good: They did a nice job taking in my black skirt that was too baggy on me.
The bad: The guy there gave me a lot of unnecessary sass for not picking it up the exact day it was ready, as if he didn’t have any room for it to wait an extra day or two.
I may give the place another try since it’s so close to where I work but it’s uncertain.

Not only did they ruin clothes and expensive towels of mine but they refused to pay for it and blamed it on me!
I will NEVER use them again. They laughed in my face and told me nothing they can do and they refuse to pay for their mistake.

These guys are the best dry cleaners. The use organic dry cleaning methods and have worked out a system where I can drop off my dry cleaning in a specially labeled bag that they collect from my doorman. They return my clean clothes in a few days neatly hung. They also call me when they see rips in clothing to ask if I want them repaired.