Lyris Mansoor, DDS

I wish I could give this doctor 2 reviews, 5 stars for service and 1 star for their financial dealings. So I will, and I’ll explain:
5 stars: It was perhaps the most pleasant dental appointment I’ve had. They were thorough, friendly, professional, got me in last minute and saw me right away. Dr. Mansoor was very sweet and personable, they did these images of my teeth so I could actually see what was going on in there which was cool. I don’t have dentist anxiety at all, but if I did, I think they would be great about it at this office.
1 star: I saw on Zoc Doc that they took my insurance, but having had issues in the past with my insurance I called and made sure ahead of time that I was, in deed, in network. They said I was. When I got to the appointment, they told me that I had a $ 50 deductable, but after that I didn’t have to pay anything else for dental stuff for the rest of the year. And even qualified for 3 cleanings per year not just two! I told them I just wanted a standard cleaning and exam, and could get my X-​rays from my previous dentist (I had switched jobs/​insurance plans) but they said they were covered so I didn’t have to bother. I paid my deductable, had a great experience at the office, and planned to see them in a few months for my next appointment.
A few weeks later I got a call from the office saying that I owed them almost $ 1000. Apparently they charged $ 295 for the Xrays, $ 295 for cleaning, $ 265 for exam, and then $ 150 for the dental images (that I never asked for). They said it was my fault because I had seen a dentist within 6 months (Not true, I didn’t even have the same insurance) and that I lied about it (not true, and also WTF?!), which is why my insurance didn’t cover it (not true-​they weren’t in network, even though I specifically asked ahead of time if they were and they confirmed) and thus I was responsible for the balance of $ 925 after the $ 50 deductable. Even though I offered to bring in my Xrays and they said no. Even though I never asked for the $ 150 dental images, and specifically kept asking if the services I was getting were covered by my insurance.
Tl;Dr: After double checking with them that $ 50 was ALL I was responsible for paying for a standard 6 month visit, they left me with a $ 925 bill. Luckily, i have a friend who works in the field of dental insurance and was able to convince the office to drop it. Great office, great service, HORRIBLE SCAM-​LIKE FINANCIAL/​INSURANCE DEALINGS. Unless $ 1000 is a drop in the bucket for you and a good dentist is worth that for you, don’t trust that they are telling the truth about your financial responsibility.

This office is dishonest, and Lyris is unprofessional. They lie about being in network (the trick they used at the time I visited them is they gave a false address to my insurance to be considered as in network, and when you get a bill from them, they bill you from their real address which appears to be not in network, and there is nothing you can do about it!). I went in for 3 fillings, and i ended up with a $ 3,000 dollar bill, plus bills for services they never did on days I never was in their office. Lyris was also over an hour late to my appointment. Moreover, she left cotton balls in my teeth (originally left there by an endodontist with a temporary filling after a root canal, which is a standard procedure) and competely dismissed me, threatening that she has very good lawers and litigation insurance. I had to go to another dentist to fix the issue (and pay for the fillings again). Lyris also dropped out of American Dental Association that year (maybe other years too), so there were no straightforward actions once could take against her.

This dental office is a scam.
I went to their office back about 8 months ago for my regular twice a year cleaning/​check up. I first noticed something shady when after my cleaning with the hygienist, she told me that the dentist was away on vacation and that I would need to schedule another appointment to see the dentist. She also tried to convince me that I would need to come in for another cleaning in 3 months.
When I came back a week later for my actual dentist appointment, more red flags. The dentist said that I had three cavities and would need to have small fillings done. When going over the costs, they seemed extremely expensive for what I was going to have to pay out of pocket. Between my naivety, and not wanting to make another trip to a dentist’s office, I just bit the bullet and decided to get them done the same day.
Fast forward to today when I went to a different dentist for my second cleaning/​check up for the year. I was notified that my insurance was MAXED OUT. How could this be if the only times I went to the dentist this year were both at Dr. Mansoor’s office, and I only had very minor procedures done (no root canals, crowns –just a couple small fillings)? After trying to figure out why my insurance was maxed out, I found out that Dr. Mansoor’s office actually charged WAY MORE than other dental offices do for fillings. Let me try to clarify what I mean by WAY MORE. I know now that on average, a filling costs $ 150-​$ 300. My copay alone (which is only 20% of the total charge) was about double that amount per filling. So overall, the total amount the office charged was more than 8 times what it costs on average. I’m not sure how this office is able to get away with overcharging insurance companies for simple, standard procedures-​they definitely need to be audited.
I felt completely cheated by this office, and I will never go there again. I would advise anyone looking for a dentist to stay clear of Dr. Mansoor’s office/“Park Avenue Dental Medicine.”

I honestly think that I should be able to trust my doctors and dentists. Because they provide a specific service that determines my lively hood.
I don’t think I’ll ever go back here ever again.
I came here for a cleaning because I saw them on Zoc Doc, and they take my insurance.
The first experience was great, the hygienist was nice, she was really thoughtful, and I got a swag bag. I’m a child at heart. She recommended that I come back in 3 months for a 2^nd cleaning because I haven’t been to the dentist in awhile. Reasonable, but I didn’t want to pay out of pocket, so I told her, how about we do it in 6 months. She wasn’t too pushy, so it’s fine.
A few days later, I got a call, saying that my insurance would cover the 2^nd cleaning, so come back in October. Okay, that sounds fine.
Few weeks later, I get a letter from my insurance, saying how I owed $ 400. I called my provider, they said that the insurance is out of network. WTF?
Called Zoc Doc, because they were the one who referenced me to this dentist. They said that they can’t do anything, but they were nice enough to put me in touch with the dental office to hash things out, and they help mitigate the situation.
Once I was in touch with the receptionist, she told me that I didn’t owe anything. Whew. But it still seemed like sketchy business.
So in October, I went back to the dentist. I was 7 minutes late because I was stuck in traffic. I hate being late. But I sat in the waiting room for 20 minutes before I went up to the desk and be like, «Do you need to reschedule? I can come back.» It seems like they were having a party at the office, and there were children running around and yelling, laughing, and etc. One of my personal pet peeves.
So I went back to my hygienist, who asked me about my trip to Naples that I never took. Whatever, she sees tons of people. Then she had no idea why I was in the office, because in her notes, she’s supposed to see me in January.
Whatever.
After I was set, she was like, «You have no cavities! YEY, but for next year’s insurance budget, we should use it for something you really need. Like a deep cleaning. Oh by the way, it’s a $ 50 co-​pay.»
Alllllllllright, I noped my way out of that office.
Did I mention that I never even met the dentist?
This place is nice and clean, but their doings seem so sketchy. Maybe it’s because I’m from Indiana, but I usually meet the dentist when get my teeth checked.

I’ve been through a few dental offices in my lifetime, but this office and Dr. Mansor have really put the cherry on top! I’m truly happy with them! Their staff is exceptional and they provide the best patient care service I have ever experienced. The entire dental staff are caring ad attentive and they make you feel like part of a family. They take the time to explain procedures carefully and they always do their upmost best to get you the greatest treatment!

After living in the city for a few years, I found it extremely hard to find a trustworthy, professional dentist. When I started going to Dr. Mansoor I was immediately put at ease and trusted her advice. I no longer dreaded going to the dentist. The office is clean, the staff is extremely friendly, and the wait time is nonexistent. I would highly recommend Dr. Mansoor!

If I could give this sham of a dentist 0 stars I would. Unprofessional, doesn’t make her appointments, has made me come back twice because she was running late and had to «run out» and I’m getting billed when they told me my insurance covers the treatment. They will do anything to get money out of you.
DO NOT GO TO THIS WOMAN

Dr. Mansoor and staff are very friendly and competent. What I don’t like is how they are after your money. I say this because:
1) I had to get two teeth extracted and needed to get implants. I constantly felt pressure from them to do the get the implants ASAP even though I told them many times that I wanted to wait until next year and the dental surgeon assured me there was no problem with that. They even wanted me to take preliminary x-​rays for the procedure even though I would have to take x-​rays again if and when I actually got the procedure 9 months later.
2) They owed me a $ 100 credit and insisted on holding on to it for future services instead of giving me my money back as I asked.
3) They insisted I consult the dental surgeon. I kept refusing because I wanted to wait so they offered to waive the $ 125 consultation fee. When I saw the surgeon, they changed their story and said they would apply my $ 100 credit to the consultation fee and only waive the $ 25 difference.
4) They said the each implant would cost $ 5 – 6,000. I’ve since gone to another dentist and each implant is gonna cost me $ 3,000…which after doing some internet research, is a very reasonable price, especially for NYC.
Save your time and money and go somewhere else.

Disorganized, unprofessional, and misleading. Her office will charge you for missed appointments you never made, procedures you don’t need to have, and basically anything that will make them as much money as possible whilst making you as uncomfortable as possible.
The staff is uneducated, tacky, and beyond all things unaccommodating and worrisome.
I have found a FANTASTIC dentist since from a friends recommendation, and now have something to compare the horrible service I received here to. Please, if you are cold-​calling dentists, or looking for a doctor you can trust, do NOT go here!!!

I would like to start off this review explaining that I am terrified of going to the dentist — a white-​knuckler extraordinaire! However, I had a great experience here and am so glad that I found this office.
The receptionist was really sweet and kind and made me comfortable from the get go. Their office and examination rooms were also very professional and nicely decorated (which is nice, considering some of the other places I’ve been). The technician did all of my x-​rays, and was very concerned about my comfort the entire time. He was also pretty easy on the eyes, but I digress.
The hygienist, Jackie, was great. She was really understanding about my nervous condition and gave me plenty of options to make my cleaning comfortable for me. They were awesome about checking my insurance to see how much they covered if I wanted nitrous and other pain killing agents, before administering them. During the cleaning, she was very aware of my comfort level and if she saw me in any distress she would stop immediately and numb me more or do whatever was necessary to make me comfortable. She was also really gentle and very good. I may even be able to do it without nitrous next time — but what fun would that be?
They didn’t give me a big lecture, which was nice, but gave me some real and helpful tips to improve my gums and such. Also, I had been told by my previous dentist that I needed some root canals and filling replacements that were going to be very costly and uncomfortable — even though I have never had any pain or any indication of issues. After looking through my x-​rays and such, Dr. Mansoor’s staff didn’t feel that any of that was necessary and that my teeth looked in much better shape than my last dentist let on (which is a lot of why I left my last dentist). But they also let me know that if I felt I needed a second opinion, they could set me up with a specialist.
Overall, this was one of the best dental experiences I’ve had in years. I will definitely be going back regularly and really appreciated their kindness and bedside manner.
Also, I found them on ZocDoc — and if you have never checked out that site, I HIGHLY recommend it! It’s AMAZING!
To the person that had a bad experience, I’m so sorry. I know how much that sucks. I have been there with other dentists. Luckily, I didn’t have that experience here.

I selected Dr. Mansoor blindly from a list of people who took my dental insurance, because she was close to my office and had appointments available immediately. Terrible mistake.
I went twice to see Dr. Mansoor. Each time I had to wait half an hour to be seen, even though my appoitnment was the first of the day. I hadn’t had dental insurance in a while, so had no idea what shape my teeth were in. On my first visit, she told me I had a tooth that «probably» needed a root canal, but she wouldn’t know «until she got in there,» plus over 10 other «serious» cavities. The second day I showed up she didn’t do any work, but spent 20 minutes printing out a «plan» for my dental work that came out to well over $ 1000 in co-​payments (imagine if I didn’t have insurance!) I was then sat down and made to watch a video on some ridiculous snake-​oil «optional» system — I don’t even remember what.
I didn’t trust her, hated that she repeatedly wasted my time, and felt like she was pushing unnecessary treatment on me. So I got a recommendation from a few co-​worker and got a second opinion at a dentist that people trusted. The new dentist told me I had one «medium-​sized» cavity, and that otherwise my teeth were in fine shape. The medium-​sized cavity was in the same tooth that Dr. Mansoor said «might» need a root canal; I’m sure upon further inspection that she would’ve decided not to send me to a specialist for a root canal, but rather do some expensive procedure herself.
I heartily recommend against going to Dr. Mansoor.