Lyft

So far have had a great experience with lyft. Drivers on time, got to destination quickly, reasonable fares.

RIDERS PLEASE WATCH OUT!!!
I took lyft on Saturday morning when street was practically empty, and driver charged me PRIME TIME fee which was 100% + of total fare!!!
With yellow cab same ride usually cost about $ 20 even with traffic, instead I was charged $ 40!!!
$ 40 for the ride from 80’s UES to 20’s midtown!!!
This prime time thing is not set time, they can claim prime time whenever they want, so watch out! This was a second time they claimed prime time when there was no traffic & tons of cabs available to ride.
shame on you LYFT for taking advantage of your customers & over charge them. this prime time thing should be illegal!!!

This is a piece of crap it doesn’t work at all. I rather a yellow cab anytime. It’s very complicated gives you the run around after you have put in your pick up location. It asks you the same thing over and over again. It’s bullshit.

My experience with Lyft so far has been great. They arrive in a timely manner and are reasonably priced. The quick cancelation on wait time is a bit annoying, but over all all is going well.
I must add they are, in my experiences, a lot cheaper than Über. I used to love Über, but they are pricey and always have trouble with their GPS… even the drivers complained.

Very bad customer service…
I request a ride with 2 riders max… and the driver picked up 3 riders in total (including me), then ends up to take me extra extra long to get home… the company hired dishonest ppl as their drivers… and customer representative follow up with me about the review of driver, and they said no action they will take for this… what are their jobs? extremely disappointed.

Good luck with those 50% off promotions that get emailed to you! I tried to book a car from my house in Queens Village to Jackson Heights, and it said my account was disabled or on hold, or some crap!
How convenient, when i just took Lyft yesterday during the promotion just a little under 2 miles, it was fine.
I found out the same thing happened to my sister last week, during the first part of the promotion and she was actually going in the same direction!
I have used Lyft in the past on many occasions and didn’t have much of a complaint except that they cancel rides ALOT, and after you’ve been waiting for several minutes.
But this is just plain shady! I don’t know who i prefer, Über or Lyft, but this is NYC, and we’ve got plenty of cabs using apps!
Lata’ Lyft. You just lost a very busy customer!

I tried Lyft when they started in New York, as they gave me 10 free rides. After the third try, when drivers didn’t show up, or cancelled after I waited 20 mns, etc, I gave up. (One time, the app showed the driver stopping to pick me up at Trader Joe’s, then going to my apartment, which was odd because I wasn’t in the car!) A few months later, someone told me the service got better, and — yup — they offered more discount codes. So I decided to try Lyft Line to JFK. When I’ve taken the Über Pool service, they match you with someone going the same place or direction, not far away. I assumed Lyft did the same thing.
My Lyft co-​rider was, in fact, going in the opposite direction as I was, and we went to downtown Brooklyn to drop him off. To make matters worse, of course, we got stuck in a massive traffic jam and after the driver tried to crawl out of the mess we were in, he took surface roads to JFK because he couldn’t get to the highway. It was painfully slow. The trip to JFK took 2 hours (it’s usually 40mn from my place) due to the poor planning of their navigation system and the driver. It was very, very stressful and I almost missed my flight, in spite of me planning extra time for the travel. A few emails back and forth between Lyft got me nowhere. They told me if I was in a hurry, to use another service. Which I’m definitely going to do from now on…

I take cabs at least 3 – 4 times a week. Yesterday was my first left ride. I’m Very satisfied with their service & pricing, specially compared to livery cab companies in the Bronx and Washington heights. My new go to!

Before tonight I had nothing but positive things to say about LYFT. But one bad apple has spoiled the bunch!!! This driver got lost coming to the location and I was charged a no show fee. When I asked about the fee he LIED and said he had been outside waiting. When I told him he was lying because we had been outside waiting and saw his location on the app he became angry and called me a «bitch» in front of my children before speeding off. If u ever see this guy coming to pick u up cancel the ride or have someone waiting to kick his ass.

overcharged me by going a longer way and included a toll that i was not in the car for. (the drivers way home) when i spoke to customer services they went emails back and forth telling me its their policy and they cannot refund the charge. The driver has a right to charge you for a toll for them to go back home! Are you kidding me!
horrible policies and even worse customer service

I would never ever use this company again!
It was my second time trying to use Lyft for a ride. I was trying to call a car from 1 bowling Green to Newark airport today. At the very beginning, the app connected me to a driver and indicated it would take the driver 4 mins to my location, but I waited for couple of mins the driver never moved. So I canceled the call and tried the second and third time. The second time my request still went to the same driver and I canceled again. Then there came the third time, a different driver got my request. He called instantly and asked where I was. I told him the address but he said he could not make it because the app told him it was only 2 mins away but actually it turned out to be 7 mins!!! So I canceled the request again again and tried the forth time. Since I was in a hurry to go to airport, this time I called the driver but he hung up after first ring. The app map still shows the driver was at another address without any movement. It was until 5 mins later that I found he messaged me and said he was right behind me. At the same time, the pops up a msg and asked me to pay him $ 16!!! The worst part was this payment could not be canceled at all!
There are several parts that I have to complain about your app and services! First, the app shows inaccurate location information. Second, the driver or the app was trying to charge me without any follow up after receiving my call and confirm where I was. Third, it was hard communicating with one of the driver who had strong accent! Eventually, I ended up calling for another Taxi campany.
I sent a msg to them a month ago before my vacation but since now I didn’t get any feedback from them!!!

Wow, so many fake reviews!!! Fakers, you should be ashamed of yourself. If Lyft/​Über sux so badly… they won’t be worth $ 62.5 billion!!! I’m sad to see all the taxi drivers that are suffering but you can do better and instead of going around to every website to write all these awful untrue stuff about Lyft/​Über, you can clean up your cars, your act, your bad attitude and lower your fee —- then we can coexist!!! «You know I speak the truth…»
I took 4 Lyft rides all over NYC back in February… Totally awesome!
Don’t believe all these fake reviews.

Calling lyft from park and 39 last night. First driver cancelled on us, claimed that he had a problem with his car. Second driver was on 23 street and park. ETA was 5 minutes. After 10 minutes, his car was still at 23. Then 5 minutes later, I got a message saying the car is here, and another message within a second that the driver cancelled my ride. Lyft told me to check the app as they would find a new car for us, but nothing happened. I had to make a new order. Finally, we got picked up from the third driver. The total wasting time was 30 minutes on a cold night.
I had some other problems with lyft driver before. The customer service contacted me and problems got resolved. I have to say at least good experience with their customer service.

Do not bother with this company. I recently called a driver from them and when I got into the car he clicked my picture and accepted. Then he stated that he didn’t get paid for it when my page showed I paid him already and had to rate him (meant payment went through). So he decided not to send me home. Long story short he decided to exit the app and go on Google maps and showed me the first location present and went like that’s not your house I don’t know how to get there so I’m not going.
I proceeded to call lyft and they told me there was nothing they could do and I had to accept the fact that I just wasted 20 minutes of my life with an idiotic driver and request another driver and pay again or find my own way home. Sure I can request a refund but that doesn’t help my situation now.
Seriously? You need to teach your drivers to use your own damn app or find better drivers
The drivers name is jayalat driving a black Toyota Camry license T672317C
Stay away from him.

Ahhhhhhh!!! I gave it one star by force!!! This has been a terrible first experience !!! The first driver canceled and the second one got lost and a nine minutes estimate turned into a thirty minute goose chase that lead to him never coming and us using Über instead.
Sticking with what we know… Über has never let us down!

Wow. I am so impressed by how much Lyft has improved since my last review. Drivers are no longer clueless (most of the time), cars are pretty much always readily available, and Line continues to be cheaper than UberPool. Lyft has shaped up to become a major player in the industry, which is awesome because Über has actually simultaneously taken a turn for the worse.
The other thing I really like about Lyft: Drivers are generally very friendly and other Line passengers are super fun to ride with. Keep up the good work, Lyft!

I was all set to give Lyft in New York 5 stars, but I’m confused with their pricing. I thought I was overcharged for my ride from Lower Manhattan to Newark Liberty International Airport (EWR). I contacted Lyft Support about this. They agreed I was overcharged and gave me a small refund with no explanation of why I was overcharged.
Here are the two rides I took using Lyft:
Ride #1: My first ride was with Robert from EWR to the Lower East Side. Here was the breakdown of charges:
* Ride (14.9 miles, 32 minutes) — $ 23.25
* Trust & Safety Fee — $ 1.55
* Toll: New Jersey Turnpike 14 to 14C North — $ 1.90
* Toll: Holland Tunnel East — $ 14.00
* Tip — $ 8.00
* TOTAL — $ 48.70
Ride #2. My second ride was with Calvin from Nolita to EWR. Here was the breakdown of charges:
* Ride (15.1 miles, 31 minutes) — $ 48.04
* Trust & Safety Fee — $ 0.00
* Toll: Holland Tunnel West — $ 14.00
* Toll: New Jersey Turnpike 14C to 14 South — $ 1.90
* Tip — $ 8.00
* TOTAL — $ 71.94
Where the prices differ is in the ride. My first ride (14.9 mi, 32 min) was only $ 23.25 while my second ride (15.1 mi, 31 min) was $ 48.04. Huh? Both rides were taken during non-​peak times and there was no traffic on either ride. Ride #1 took place around 1:30pm on a weekday. Ride #2 took place around 10:45am on a weekday. Note for those unfamiliar with the layout of Manhattan, LES and Nolita are very close to one another.
I contacted Lyft Support and asked why the discrepancy in ride prices. After 6 days, I was emailed this response:
«Thanks for providing feedback with your recent ride and we apologize for the delayed response.
We understand that it is quite frustrating to be charged more than what you’ve expected. We’ve recalculated the ride with Calvin and we’ve seen that your payment should have been closer to $ 41.13. We’ve issued a refund of $ 6.91. Please keep in mind that depending on your bank, it may take 2 – 5 business days for that amount to post back to your account.
I know you didn’t ask for it, but please also accept a credit valid for up to $ 5 off a Lyft ride — check out the ‘Payment’ section of your Lyft app to view your current available credits and their expiration date. Just so you know, if the ride amount exceeds $ 5, the remainder will automatically be applied to the credit card you entered into the app.
Lyft calculates rides using a combination of time and distance, so unforeseeable events like traffic or routes may affect what the final suggested value is. Lyft rates are also variable depending on fluctuations in passenger demand and the supply of drivers at any given time.
Also, you can find a ride estimator tool and the price breakdown information online by visiting our Help Center at
. Select your city to see details and get an estimate for your ride! You can try this tool to check if what has been charged on your ride was correct.»
$ 41.13 is still a lot different than $ 23.25. Again, there was no explanation of the charges. Why did they refund me $ 6.91? I replied asking for an explanation and have yet to hear back after 17 days and counting. I also think it is strange how Ride #2 did not have a Trust & Safety Fee.
As for the actual drivers and rides, they were great. Both Robert and Calvin were friendly and showed up promptly in the correct locations. Calvin was so fast that he was waiting on the street outside our apartment door by the time we locked up and walked downstairs! Both Robert and Calvin looked just like their profile pictures. On the Lyft app, the drivers have big profile pictures and you can zoom in if needed (you can’t do that on the Über app). The pictures of the cars were accurate. Both drivers got us to our destinations quickly and safely. I had no complaints and gave both of them 5 stars on the Lyft app. Thanks, guys!
I did go to the Lyft web site and got estimates for my two rides. Sure enough, the estimate for EWR to LES came out to $ 25 and Nolita to EWR came out to $ 42 — pretty darn close to what I was charged. But still, why such a big difference? And what was the basis for the refund? It’d be nice to have more transparency.
I will say a personal ride from EWR into Lower Manhattan for under $ 50 (including tip) is quite the bargain! That same route via uberX costs anywhere from $ 74 – 91. It’s interesting to note the Nolita to EWR route using uberX is estimated to be $ 73 – 91. At least Über is consistent. Robert told me he makes very little money being a Lyft driver. Sadly, I can see why. Good for passengers, bad for drivers.
Finally, aside from the fares, another big difference between Lyft and Über is after your ride, Lyft will ask you to specify a tip amount for your driver. Über automatically includes a tip, so you don’t have to worry about it. I like that.
In the end, I’d use Lyft in New York again. It’s convenient. I’d compare estimates on both the Lyft and Über web sites first though so there aren’t any surprises.

They can’t provide the service they offer. Even if they offered me free rides I will never use this company again. You wait, wait, wait and driver after driver cancels on you. I waited outside for 35 minutes while multiple drivers cancelled and I never got picked up. Never again.

I love lyft and totally devoted to using them when I don’t have my car.
All the lyft drivers I’ve met have been pretty cool.
I’m going to continue using them.
BTW, I’ve taken über a few times too and was not impressed at all…

Watch out for the outragrous prime time charges. I somehow got suckered into agreeing to this crazy pricing.
It cost me $ 45 to go from Chelsea to East Village. I could have gone to Laguardia for that price.
Not my problem they can’t recruit drivers for NYC. They are suckering prospective customers into paying for that effort.