Longchamp

I love the Le Pliage bags made by Longchamp; I have six of them. But today when I took my black one, whose zipper was separating, to the Upper East Side store, I was unpleasantly surprised to discover that a zipper replacement would cost $ 30. If the zipper could be fixed without a total replacement, it would be free of charge. I really had no choice, as a shoemaker would probably charge as much, but I think that a brand at this level should stand behind its products 100 percent. The senior saleswoman (who was what the French call, using the English expression, «un peu snob») explained haughtily that they DID stand behind their products but not for «ordinary wear and tear.» Well, my bag is neither old nor worn, and I don’t consider a zipper that breaks down after a couple of years «ordinary wear and tear.» Furthermore, I’d think that for the sake of good customer relations, they would extend us the courtesy of repairing ordinary flaws like this without charge. I want to be fair: These bags are generally sturdy, practical, and good-​looking. I wouldn’t have purchased them repeatedly otherwise. But be warned that Longchamps does not really guarantee its products.

Very pompous staff — one day, my friend and I went into this location. She wanted to buy a couple of bags to use for light luggage and also for the gym.
My friend who is very small, takes one of the large bags and tosses it across her body to get an idea of how it would feel if she used it for the gym. The staff member lightly puts her hands on the bag and lifts it off of her and places it on my friends shoulder saying — no dear, you wear it like this.
My friend and I just looked at each other and laughed. She took the bag and put it back across her body and told the staff member she wanted to use it as a gym bag. The staff member looked at her with disgust and told her that it shouldn’t be used as a gym bag.
How can you tell a customer what they should or shouldn’t do with a bag? If she wanted to use it to store movie snacks in, she shouldn’t be judged.

I’ve been watching & doing my researches on these Longchamp Nylon Le Pliage Tote Bag & matching Nylon Le Pliage Cosmetic Bag though utube for quite sometime now & was a little hesitant about purchase these two products do to the fact that they where one nylon & two I thought the price mark for a Nylon Tote Bag & a Nylon Cosmetic Bag was a little pricey & honesty more then what I want to spend for a Nylon Tote Bag and the matching Nylon Cosmetic Bag at the moment. I’m suppose to be starting school within the succeeding month, & I decided to treat myself to a #justbecausepurchase so on Thursday January 20,2015 I took the F train in the city got off at 57^th Street & Lexington Ave & walked into the Longchamp Store which is #simplybeautiful to purchase the Nylon Le Pilage Tote Bag & Nylon Le Pilage Cosmetic Bag & I’m pleased so far with my purchase. I couldn’t have chosen a better everything bag the Nylon Le Pliage Tote Bag with the matching Nylon Le Pilage Cosmetic Bag was a wonderful choice for my everyday /​overall needs. I can pretty much fit everything I need for my class /​my everyday overall needs in this purse. I was unsure of which color to go with & I was suck in between getting the Nylon Le Pliage Tote with Nylon Le Pilage Cosmetic Bag in the color Red or in the color Navy. I wanted to pick a color that pretty much goes with everything so I decided to go with the Nylon Le Pilage & the Nylon Le Pliage Cosmetic Bag in the color Navy & I couldn’t have chosen a better color. Thanks to the Sales Associate that helped me at the LongChamp Store located on Madison Ave I greatly appreciate y’all with my 1^st Longchamp purchase I will definitely be back for this week if I have the time to purchase another Longchamp Nylon Le Pilage Tote Bag & Nylon Le Pliage Cosmetic Bag sorry for the late review but I’m just opening up my gift wrapped Nylon Le Pilage Tote Bag with the matching Nylon Le Pliage Cosmetic Bag today which January 23, 2015

Customer service was horrible… I stepped in with my sister and I had already planned on getting a bag and as I was picking out my bag my sister asked the sales lady very politely if she had a certain color that she had seen. This b#%€ said well this is the spring collection so if you don’t see it I guess not, in the most nasty way. we walked out and was like no way are we shopping in a place like this ever. After longchamp we stepped into LV with no intention of buying anything but told the sales lady we just were looking and she showed us bags and was so nice and made us feel great while longchamp $ 100 bag sales lady had the biggest stick in her a@@… Hate bad service and especially rude!!!

This place was scary. I am a bit traumatized but its OK, I am still alive.
I had to come here the other day to purchase a birthday gift for the Mamadukes. Love knows no price right?
This is totally not my scene and I was muttering that the whole time I was in the store. I am surprised the sales staff did not give me the evil eye and kick me out.
Actually, the sales lady that helped me was super nice. She was very helpful and got me in and out of the store within 15 minutes. Thank you nice lady!
I just hope my mommy likes the gift and actually uses it instead of keeping it in the wrapper and showing all her friends what her daughter gave her. Sigh. Asian parents. FML.

I had never been inside the Lonchamp store until two days ago. My sister has used their bags for years and I was excited to go in and buy one for myself. As soon as I got there the sales woman named Dana asked if she could help me. I described the bag I was looking for and she told me I’d find it upstairs. My mother and I went up to see what they had. Dana decided to follow, in fact everywhere I went Dana decided to follow and remind me of the prices even though I had never asked her.
I already knew what I wanted to buy I just wanted to decide on the color. I talked it over with my mother and then ended up choosing a bag. Dana then took my downstairs and rang me up. Since I felt like I had made a bad decision in getting the bag in another color instead of waiting for one I liked I went back today to return it. I was helped by another young lady who was very polite. It was then that Dana came over and took over the transaction. She then proceeded to give me back $ 80 out of $ 157 all in $ 5 bills, without any explanation. She did not make eye contact and was very forceful when she did speak to me. I was so surprised by this treatment.
After this experience I will never go back there again. I cannot believe that this is how this sales associate is allowed to act. Even though I’m sure the rest of the workers are not like this, I do not ever want to be made to feel this way again. Instead of creating customers for life she is creating a bad reputation for this location.

never again!
remember when julia roberts goes into an expensive store on rodeo drive and was shunned by employees? well thats the sort of experience I had here.
I am in because my mustard colored Le Pliage bag strap had come undone. I use this bag day to day carrying my books back and forth, the same strap has broken before I took it to the SoHo boutique and got it repaired free of charge no problem. I had been putting off getting this repaired for months and finally rushed out of work early to make it just in time. I showed the sale lady my bag and she mad an overt face of disgust bc there was (GASP!) gum wrappers and debris in my bag and maaaybe even some stains on the outside of a yellow bag (GOD FORBID!). She told me it could not be fixed until i took the bag home to clean it with soap and water and then brought it back. I said that had nothing to do with getting my strap sewn back on, I could dump out whatever debris was inside and take it back in. She said she was going to talk to the manager and let me know. She claimed that I would need to clean it myself with soap and water because they could not send out a bag like that for repair. I said no thank you I will pay to have it fixed elsewhere. if the bag was black there wouldnt be any noticeable stain. this was ridiculous I have never been treated so poorly in a store! when you pay for an overpriced canvas bag, you at least expect good customer care.

I wandered around the first floor, not seeing any Le Pliage totes, and certainly not the black on black Planètes that I wanted. Junior intercepted me and led me upstairs, where a veritable rainbow of bags was waiting. I already knew what I wanted and that I was going to pull the trigger that day (with a big interview looming later in the week), but he still assured me of my choice’s excellent qualities; thicker coated canvas than my beat-​up blue Le Pliage, large but not too large, long-​enough straps. We swapped bag war stories and he brought me downstairs again to finish up. I couldn’t be sold on an additional silk scarf to tie around my bag’s handles, but maybe next time. Well, since these things are apparently half the price in France, there may not be a next time, but my experience here was certainly pleasant and fruitful.

I bought the Le Pliage bag from here, sales lady was attentive and helpful, and I had a great experience. Even though my purchase was about 200, I felt like she treated me like I had just spent 2000!

I have never seen such rude salespeople in whole NYC before.
I purchased a quite expensive bag ($ 800) in this store a couple months ago. They didn’t give me a dust bag, witch usually comes with the bag. I went some weeks later to get the dust bag. However they told me to come another time because they had sale and they were not aloud to give those away ??? I just happened to be in the neighborhood and I asked the lady (a black lady who told me her name was diane) who was hanging out outside the store to give me one. She was very rude and she told me she gave me one already?! and that she had a meeting and the store was closed already. After I confronted that she never gave me one, she said come back tomorrow. I went already 3 times for something that was supposed to be given right away by purchase. I will never shop there again.
Rude! Shameless! zero customer service!

i created my own on the longchamp website, with the main color graphite and the stripe black. when it came in the mail, it was all navy so clearly something had gone wrong. So, I contacted Longchamp and they apologized and I sent it back. A couple days later I get a call and they tell me that there is nothing wrong with my bag and that it is exactly how i ordered it. wrong. I could honestly not believe this was happening. I was not the only one who saw the navy bag, none of us are color blind, so clearly we can tell the difference between graphite and black and navy. The helpful saleslady was the complete opposite of helpful. She tried to tell me I had not looked correctly, and that it was the resolution of my computer. Myself and several other people all looked at the image of they grey and black bag on the longchamp site on a mac, HP, and Dell. Not one of them was close to being navy. Then she tried to tell me that the graphite was a tent of blue, so that’s why I thought it was navy. She then informed me that they would not reimburse me because it was custom. It is ridiculous. I paid over $ 200 dollars for this purse and then this happens. I will never ever purchase anything from Longchamp again.

I purchased a Le Pilage bag on the recommendation of a friend. I use it often especially when i travel. It holds a lot and can be folded into a suitcase or another handbag even. My bag and Toms slip on shoes make getting through the airport so easy. The sales people were very friendly and helpful to me also when I shopped and purchased my bag.

Traveling NY, I was very determined to purchase a hand-​bag to bring back home to CA. Walking the streets in various neighborhoods every women of every age bracket owned a, Le Pliage. Safe to say, I got swayed into owning one.
I visited the store to check out the selection a gentlemen named, Bradly, helped me out. I didn’t buy that day being it was almost closing time for them and I had a dinner engagement where I did not want to tote around a shopping bag. After all my countless bag inquires I told Bradly I’d be back the next day. Which I’m sure they get all the time and I’m sure he assumed I would not be back.
Went back to the store only for the salesman to remember me and gladly made my transaction of a few bags. He gave me his tips on cleaning and informed me of the few locations on the West Coast, one being in SF, yay!
This is the best part; nestled back in CA, I received a thank-​you letter, hand written from Mr. Bradly thanking me for my purchase. A handwritten note sent from East to West gain’s a whole star on it’s own.

Customer service = FAIL at this Longchamp location. I stepped into an empty store with the intentions of purchasing a Le Pliage tote… cool right?, No. not cool. No sales associates were anywhere in sight. I followed the trail of Le Pliages up the stairs to the second floor. where i finally found a sales associate. She gave me sort of a dirty look along with a dismissive «hi,» and rushed back to help another customer. Then… I left.

So after purchasing my bag from the SoHo store, I decided to swing by this store to check out the color that the SoHo store was out of. I was immediately greeted by Daniel and after several minutes of alone time, he approached me to see if I had any questions.
Again, I needed assistance with the top bags and he gladly brought down a blue one and a red one. He opened both and gave me time to choose between the two colors, even guarding my purse and other purchases. After finally deciding, he told me how to take care of my bag (which the person at the SoHo store never did and he even told me about their semi-​lifetime guarantee).
I wish I had gone here first and purchased the bag from him so that he would have received the commission. Daniel was super friendly, patient, understanding and builds a rapport with his customers. Now if only the other employees at this location could be like Daniel!
It is a smaller store and not as architectural pretty, but it has the goods and will serve whatever your purchase may be.

I really wanted the standard black Longchamp «sac» with the brown handle so I ventured in here on a Sunday afternoon for it. First of all, the store is undergoing renovations so they are in a temporary location down the street. Sorry I can’t remember specifically because I am new to NYC but I think the store is supposed to be at Madison and 63^rd but right now it is at Madison and 60^th.
I went in with the intention of buying a bag which I guess the salesladies could tell because they were super nice and helpful. I walked out 20 minutes later with the bag I really wanted even though it was pointlessly expensive I am sure. Oh well. Gotta love NYC prices on top of designer prices!

your money is not worthy enough for the sales staff at the mid town location. I buy my bags downtown, where the staff has some class and understands customer service.

If you are going to buy something from Longchamp, make your purchase at the store in Soho… for several reasons…
first, the sales people at the Madison location are pretentious. I walked into the store… walked by three sales people before I got to the back of the store, and someone said hello to me. Customer service 101, greet your customers… and, to top it off, I was the only customer in the store! I was asked if I needed help from two different sales associates at the Soho location, while they were also helping other customers.
second, the Soho store is architecturally noted… check it out in Architectural Record, and if you visit, pay attention to the details. very nice!
third, the Soho store is next door to a really good chocolate store! so you can treat yourself multiple times in one day… who wouldn’t?!