London Terrace Gardens

Our home for almost two years. Very well managed, staff is always helpful and very professional, nice neighbors, good location, great neighborhood.

I have lived at London Terrace for a little over a year, and it is by far the most well-​managed building I’ve ever lived in. Response time to any issues is generally less than an hour. Having a mail room on site is an incredible bonus. I never need to go to FedEx or UPS to send packages. The residents are very nice, and many of them have lived here for many years taking great pride in their building. I highly recommend London Terrace!

FYI: I live on the 24^th street side of the complex, in the 460 building. So, things might be a little different on the 23^rd street side (the 435 building).
Having just moved in just a few weeks ago, I’ll probably be updating this review in the future, but I just felt like I needed to say something, given the mixed reviews this complex gets.
This is the first time my wife and I have lived in a full-​service «luxury» building, so maybe that affects my perceptions a bit. But, so far, I have to give this apartment complex high marks.
The rent is pretty typical for this area (upper-​middle-​class), but the studio we got is very comfortable, spacious, and well laid-​out. We used to rent a one-​bedroom in Windsor Terrace, Brooklyn, and this studio is about two-​thirds the size of that, for comparison. So, its a pretty good value, given that you’re trading apartment space for neighborhood.
Speaking of which, the neighborhood is absolutely fantastic. It’s comfortable, clean, friendly, and everything I need is right around a corner somewhere: Three different barber shops, a Gristedes, a full service post office, a full service Capital One bank, restaurants galore, Waterside park, Chelsea park, only a short sunday walk to either Starbucks or Brooklyn Bagel, and there are several places to grab CitiBikes. Further out, its only a 6 minute walk to 7^th ave, and about 25mins to mid-​town, on foot (where I use AlleyNYC). Oh, and how could I forget? We’re a little over a half-​block from the High Line! :D My wife works a few blocks up 10^th ave, so I often walk with her to work, on the High Line. Very relaxing.
The building management has been incredibly responsive, friendly, and professional. Not including issues with the movers, our move-​in was relatively incident free, and the management was extremely flexible when we did have problems. After move-​in, my wife and I have had to call them on three minor issues (minor leak in the toilet, missing screens, and an oven thermostat that needed replacing). On all three counts, we got immediate response, and more than satisfactory workmanship. The maintenance guys were friendly, and were especially interested in making sure we were happy with the work that was done.
By the way, you get a HOUSE PHONE right in your apartment you can use to call the concierge desk. And, if you prefer, they have a web-​based service app, where you can check to see if you have packages or mail waiting, and to check on the status of open service requests. You can also use it to order door-​to-​door laundry service! It’s quite nice!
For times when you want to do your own laundry, the basement is spotless. The walls, floors, and ceilings are all painted, washed, and well lit. The laundry is keycard-​access (which you get as part of your move-​in package), and are available 24×7 (unlike a lot of elevator buildings, that lock access to the basement after hours). The machines are well maintained, and the laundry room is spotless. There is space in the basement for bike storage, and for personal property lockers (large enough that we were able to fit about 15 Home Depot small boxes in one). Though, both are first-​come-​first-​serve.
Our building neighbors are very gregarious, and welcoming. I’ve already met 4 people, and I’m not even a social sort of person. The pet-​of-​choice here seems to be small dogs, as far as I can tell.
Lest I be accused of gushing, let me mention: there are a few down-​sides.
First: the street noise is pretty substantial. We live on the 24^th street side, and for most of the last two weeks, there have been noisy garbage trucks outside my window grinding away at huge mounds that appear overnight. In the evenings, it’s go-​home traffic, and cabbies, honking a lot. Still, its a far cry from living right over the Prospect Expressway.
Second (and this is basically a reality no matter where you go in NYC): the basement does have roach traps. They’re really well hidden, but they’re there. So, if you do use the storage lockers, make sure you’re not storing food down there, and if you store clothes, make sure they’re in sealed plastic containers. Except for a couple dead ones that keeled after spraying, I’ve not seen any live ones down there, and the main floors are completely without any sign of them. I don’t see them in the halls, or in our apartment at all. So, overall I’d rank this complex as the cleanest and most sanitary I’ve lived in in nyc, yet.
Third: Some of the interior contracting workmanship is sub-​standard. Our kitchen floor tiles were laid improperly, so you can see areas where grout has chipped out, and uneven seams between tiles. Also, there are obvious trough lines on the walls, where the plasterer either didn’t care to do a good job, or didn’t know how.
Fourth: the incinerator chute is tiny. Even using the little 10-​gallon garbage bags, I have to pound them into the opening to get them to go down the hole.
I’m out of characters. So, this is all you’re gonna get.

My wife and I moved into London Terrace a few months ago, and could not be happier. From the very beginning of the process we were met with the very gracious Leasing Manager Rachel. She was so professional and handled everything with class. She explained to us in full detail the entire process and walked us through it. Everything happened the way she told us it would. When we saw the apartment it was under construction. And now the apartment is beautiful spacious and feels like our home. The maintenance crew has been fantastic. Anytime we need anything they are there to help us out within a short period of time. The building itself is super nice and the gardens are so great. I have enjoyed living here a lot and hope to continue living here for a long time!

We moved in to London Terrace two years ago, when we did they claimed the construction was ending very soon. It’s still going on and rumor has it they will continue ripping off the entire front of the building until next August. The noise is unbearable, workmen all the time scaling the walls, jackhammers, drilling, sawing and banging and after that’s all done, they will have to make more noise to remove the scaffolding. This is like living in the middle of a war zone on a highway. The windows do not cut out any of the outside noise. Not only do they not care about their tenants but the building is old and in shambles. You are required to keep your windows closed and drapes closed from Spring through Fall and they charge market rent! If you open your window, the guys on scaffolds will literally scale up the wall and close them for you. No privacy.
If that’s not noisy enough, Con Ed is always ripping up the street at all hours to fix things, and the high rise on the corner of 23^rd and 10^th is going up so more ground breaking teeth chattering noise, or someone across the street is doing construction.
I do NOT recommend this place. The manager is very rude and everyone is afraid of her. Not a comfortable place. So many better places for your money.

I love my apartment! We live on the 24^th Avenue side and I couldn’t be happier. My husband and I moved in about 7 months ago and we don’t have a single complaint. The amenities are fabulous. The pool is gorgeous, lobby is clean and welcoming. The courtyard well kept. The package room is run efficiently. I adore all of the doormen, especially Alex. We’ve never waited more than an hour for maintenance. And of course, the location is fabulous.
We love London Terrace.