Loews Hotels

The hotel is ok. But with the noise in this place there should have been a discount if not a comp. you could hear it 14 floors up. See the video.

5 stars! Great location, wonderful comfy rooms with beautiful décor, helpful and friendly staff. I loved my stay here

I have never stayed at this hotel — I live only a few blocks away from the hotel. They charged by credit card almost $ 500 saying that my travel company made a reservation for me and I was a no show. They are unable to provide any information such as who made this booking and when. I did not give consent to this charge and they have only reimbursed me half — THIS IS ROBBERY.

Large and clean rooms with very nice linens and firm beds. All the employees were extremelly helpful and friendly. Most importantly, when we left I forgot my Samsung Tablet. Paul in security located it and offered to send it to me. Thanks Paul! A++ customer service.

A five star hotel? I’ve had MUCH better service at a Motel Six in Winnamucca, Nevada! The help was nonexistent– from no one evening offering help with the luggage to rotten housekeeping (dirty glasses left for 3 days despite multiple ‘take them’ notes) to Inoperable computers in the business center to phantom hotel managers. I’ve never encountered such a rotten hotel!
I’ve stayed in most of the five star hotels in the city and this one is Abysmal!!!

Nice hotel. Wat can I say. Its on 61^st & Park. Best of the Best. I just came to visit a friend from out of town that came to visit NY. Room was standard but bed was soooo comfortable. Their Quinoa salad with shrimp on the side was amazing though. At The restaurant downstairs. Definently a nice experience

Five star! Fantastic stay with family this past week. Great location, friendly staff and lots of famous folks at the bar and grill. We saw Alex Rodriguez and Carson from bravo TV. The concierges are very helpful and nice.

This place was great. Quiet room. Freshly appointed. Good sized. Excellent staff – attentive without being intrusive.
I visit NYC frequently and stay all over Manhattan (I lived in NYC until 2008 and enjoying staying in different neighborhoods). While I routinely do the breakfast at this hotel (aka Power Breakfast), I never stayed here.
I booked it the other days and was surprised by some of the bad Unilocal reviews. By contrast, the TripAdvisor reviews are much more consistently excellent and in line with my experience.
BOTTOM LINE: I did not have any bad experiences described in the Unilocal reviews. I actually wonder whether some were maliciously and falsely planted.

This is most certainly not a green hotel. It is a moldy nightmare. Room 1217 the executive suite at the Regency NYC should be condemned.
This is not like our nice Loews back in Nashville. Oh, if only I could capture and SHARE with you this suffocating SMELL.
I noticed it the minute we walked in and asked to be moved. I was told someone would call me back. — no. I went downstairs to front desk and was told no one could talk to me right now. Front desk finally called an hour or more later while we were at dinner. Gen manager Jim said no other rooms available, but he sent sent housekeeping to re-​vacume the floor while we were out that first night. (huh?) They needed to dump a bunch of clorox down the shower drain and locate the source of the mold. Deanna at the front desk sent coupons tonight for 2 free coffees. (She had told us last night just to crack the windows and air out the smell.) Tonight its coffee coupons? How is that supposed to help with a respiratory health hazard? Plus, coffee was FREE in the lobby. Furthermore, our college age son likes coffee too… no coupon for him, I guess. We have been so baffled. WHy didnt anyone check into it and offer to move us TONIGHT?
I have been trying to be pretty quiet about it all, and not cause a stir in front of the kids. I didnt want to negatively impact the weekend getaway with hubby, son and daughter (who lives in nyc). But I knew this was going to be awful for me. I havent gotten anyone at the hotel to act like they care. My husband is familiar with my stuggles with allergies and neither of us was surpised when I woke this morning with a parched throat, burning eyes and a stuffy pounding head. A night breathing in mold and mildew in hotel room is torture — at a hefty price. Here’s the hilarious kicker — when he offered me some ice water and went to find ice for us, we discovered that we had to call and ORDER it! it took 45 minutes. Well — here we go, for stinky final night two… wonder if this room flooded previously and the walls and carpet are growing fungus? I cant bear to think about it. Just wish I had a facemask.
Buyer beware. Perhaps the reason that the restaurant and bar where mysteriously shut down Friday night when we arrived was due to a health (MOLD?) problem? Gross.

We stayed at the Loews Regency for several days and just loved our experience. The bell staff were generally very friendly, talkative, and helpful with directions and cabs. I used the concierge on a couple of occasions and was pleasantly surprised she remembered my previous question and wanted to follow up with my experience.
The front desk staff frequently said hello to us as we passed by, and the maids were very friendly.
The lobby has a great piece on the wall and lots of seating available, which is in contrast to other area hotels.
We didn’t use the bar/​restaurant, but it was always full and very active. There’s a great workout facility and locker room space.
I love the Loews beds; I almost always sleep like a baby all night long. The five fixture bathrooms were great, especially the toilet with a private door. There were a lot of plugs available for our devices.
The interior décor was upscale and tasteful. The draws were soft closing, a great touch and gives one a sense of being high end.
It’s generally a pretty high-​end clientele who dress up, so when we were walking around in vacation clothes we were aware of the divide.
Finally, the Park Avenue location is wonderful. Just s block to the subway, plenty of cabs, close to Central Park and lots of attractions.

4.5 stars actually
We came to NYC a few days early to explore on our own before the conference began. We’ve loved staying at Loews in Hollywood, New Orleans and Miami so the flagship NYC spot was a no brainer. As with all Loews, the staff were fantastic, the lobby smells divine and the beds were heavenly.
The location was excellent — 61^st & Park — lots of easy access to transportation, shopping and good food. Central Park access just a few blocks away and very easy access to Halal Guys food truck (check Unilocal and don’t miss this).
My only complaint was the AC which worked well but didn’t seem like it was working and was a little loud — although I slept like a baby.
We were in a suite on the 16^th floor with 2 double beds (our daughters joined us) and the small beds had me skeptical but at 5’9″ and a hefty frame with my husband over 6′ (and lighter weight) we slept like cherubs. the bathroom was well appointed and the space was roomy. We loved the décor.
I am comparing the Loews to the Marriott Marquis in Times Square and to other hotels over the years. The price is worth it. Next time — the Loews again for us.

This is purely based on the fact that when I arrived they didn’t have a room for me. The solution was to make me schlep to a hotel nice enough to help them out of their error. The irritating thing is that I called same day to confirm and they said they had a room! Horrific management

We’ve stayed in several high end hotels in NYC and had such high hopes for this one. Though the conciege was wonderful, I was not pleased with the overall experience here. This hotels seems to be trying to be a «Family Hotel» and that’s why we stayed there. Wile the room was nice it was nothing special and there were no real appointments or furnishings that stood out. Our room smelled like smoke coming from the vents every evening and the hotel did not seem to have a solution. They offered an air purifier which they didn’t end up locating for 1 day. The food was mediocre and expensive. We did enjoy the hotel town car that was offered and location of the hotel was nice with lots of dining options in the area. I was hoping for a guest survey after our stay thinking it would benefit the hotel to receive feedback however we didn’t receive one.

I’m a Fan, Nice place Specially the Location, The staff Is Awesome and friendly.
The rooms are great and Clean.
The Bar is Fantastic ;-)

Home, Sweet Home
I can say after all the bitch and bite over all the changes at the Regency that my last visit was wunderbar – over the rainbow – amazing. If you have a glitch or a groan about food or turn down or a grimace from anybody about anything call D. D. In the Executive Office, the best kept secret in five star hospitality. Be good to the Front Desk because they run the best hotel in town and I used to bed down in the Carlyle Hotel!!!

Staying here for business, found hair (not MY hair) on the sheets (on top of the comforter and underneath the blankets). Yuck. Called housekeeping so they can replace my sheet! The front desk was kind enough to offer me a new room, but I don’t want a new room and risk unclean sheets — I want a NEW sheet.

Let’s see now, where to begin…
I was booked a room in the Loews Regency by a corporate partner at their corporate rate on President’s Day — oh look, that’s today, right now, where I’m writing this review from the very room I was booked. I should be working, but I’ll get to that after this.
The first point, I more than readily accept, could have been a mix up on the organizing side of things. Regardless of this, it left a very bad taste in my mouth — a room had been booked for me on a business card, as $ 350/​night for President’s Day, seriously, wtf. Not the Sunday before, when people are going to be around for a holiday. Monday night, when everyone’s going to have to bugger off the next day. But whatever, New York, blah blah blah. I’m told by the person who helped to book the rooms that, «If no other card is provided at checkout, they’ll charge everything to the card that the reservation was made on.»
Nope.
Not even close. Alpha Centauri is closer to the earth than that statement was to the truth.
Instead I was expected to present a credit card to be used and charged for the entire stay. A charge that I cannot afford. But whatever, like I said, that could have been a screw up from the organizer, or a change in Loews policy since they last booked a room here. Fine, I can live with that.
But then the key sensor in the elevators, that you must swipe your key against to gain access to the floors, is faulty. It makes no noise, there is no light, there is no indication whatsoever that your keycard has been read, and that you can safely push the button for your desired floor. I sat in the lift for about 5 minutes with an older gentleman as we took turns playing «keycard roulette» trying to activate the damn thing so we could get up to our rooms.
And then the elevator door closed ON me as I was walking into the lift.
Like seriously, the elevator car arrived at my floor, doors opened, I immediately move to step into the empty car, and the fucking doors close on me. Squeeze my shoulders, hurt my hands, then pop back open.
Sorry, but at these prices, I expect things to work at the very least with some amount of normalcy. I’m just glad that I won’t be paying for my stay here tonight — or I will at least get reimbursed for it.
And you can bet nobody will ever get a recommendation of this hotel from me.
The run down Waldorf Astoria, just a few blocks up the street, was almost infinitely more enjoyable of an experience.
Hah. I was just about to hit, «submit,» and I got a knock on my door — 2 of the maintenance crew are now in my room taking out a lamp that needs a bulb changed.
Fucking seriously? Now, after I’ve checked in? Not like… in the 4 hours before I arrived? Or when the room was being prepared for my arrival?
Yeah, never again.
If it were up to me, I’d fuck off out of here right now.
I could go on to comment on the atrocious room layout as well, but this review is long enough as it is.

I stayed a week for work but Im requesting another hotel for future travels. Room service was expensive for what it was. The elevators were very slow and hotel staff use them to ride up and down floors so be prepared to wait. From my room I could hear people in the hallway all hours of the day, was not very relaxing.

Phenomenal — the location, staff and hotel combine to make this an experience you won’t soon forget. Our room is very spacious (a corner room on the 19^th floor which makes for great views). I called the day before to ask about availability (early flight) and the agent asked why we were in town and I mentioned I was surprising my wife for our fifth anniversary we had champagne and sweets set out for us — a truly wonderful surprise. The baths are large and include a TV in the mirror along with a comfortable bed that was a welcome sight after walking around all day. The only thing that put me off was the other patrons, we both felt a bit out of place as every time we walked to the lobby every man was in a jacket and every woman was also dressed well — as we were wearing sneakers to walk around in. That shouldn’t come as a surprise considering the location of the hotel but that was the only thing about our stay I wasn’t thrilled with.

A friend had offered her place to stay during my visit to NYC but it ended up not working out. An ad for this hotel popped up while browsing the internet one day and after seeing the great rates for this newly renovated hotel in a very nice location, as well as pictures of the nice-​looking and spacious rooms (and no reports for this hotel on the bed bug registry!), my sister and I knew this was the place for us to stay.
First of all, the rooms have nice modern furnishings and are large for a NYC hotel, especially the bathroom, which had an in-​mirror TV. Nice! The beds are super comfortable and were so inviting after long days of walking in the city, on some overcast and even rainy days. Nightly turn-​down service with cookies and bottled water was a very nice touch. The location was excellent! Just a couple of blocks away from the subway station, and close to a lot of the shopping we wanted to do. Dining options nearby as well, some not so great and some really good ones.
Housekeeping and room service attendants were very friendly :) Check-​in was quick, and the man who showed us to our room was very courteous, as well as employees we came across in the elevator.
Now onto some things that could use some improvement or were not as great. The front doormen could definitely be friendlier — I don’t recall being greeted by them very often, if at all. It would be an improvement too if the front desk agents (whom we had to pass getting to and from the guest elevators) greeted us also. There was a dead bug/​spider on the floor when we came back from grabbing dinner on our first night, but it was gone after our room was cleaned the next day. There was also what looked to be like a dead bug stuck in the desk chair that I spotted our first night. No other little critters seen on our stay though and no itchiness or that sort of thing during our stay. Room service was super expensive! $ 25 or so for a turkey sandwich with fries, plus tax and tip. Yikes! But the food was pretty good. Also, housekeeping did not provide us with extra towels on the last day of our stay.
Aside from those things, we really were pleased with our stay. The room was on the level of the nice hotels we like to stay at in Vegas. Spacious, modern rooms; comfortable beds; and excellent location!