LimoLiner

Have used LimoLiner twice to get to/​fro NYC. Though somewhat expensive compared to the other bus services, I’m willing to pay for clean seats, WiFi, plugs, meals, booze and entertainment.

Our kids live in Boston, we have taken Amtrak, Greyhound and a variety of other bus services. Limoliner is our favorite way to travel. The ride is comfortable and the service is reliable. They cannot control the traffic, but they try their best to arrive on time. They are responsible and friendly.

Limo liner is pretty great. It’s a $ 90 one way journey between Boston and NY (and probably a couple more cities) and runs a couple of times a day. The buses are comfortable and modern, and the price point is just about right for the level of luxury you get, while still being on a bus. It makes the Boston-​NY trip (which I have taken on Megabus and the others more times than I care to remember) just the right side of bearable. You can actually relax and switch off in comfort. The wifi is often not so great, which isn’t great as they do market it toward business customers suggesting that they can work while on the road. I would not rely on it for this.

Lousy customer service 3 emails further, we are on the same standardized sentences they sent in all email. Try to push you to call constantly then say you need to email.

Just got off the 6am limoliner from Boston to NYC. It was excellent! Really comfortable. They gave us coffee, sodas, muffins, fruit, yogurt and a choice of protein bar, various types of chips or cookies. I am definitely using limoliner again

This is my first time taking limoliner from framingham, ma to NYC. Totally worth the price!!! The bus showed up right on time. Jimmy was our attendant and Charlie was our driver. Excellent customer service. There was some issues with the wifi. But I didn’t mind that. Breakfast and beverages are included in the ticket. The bus arrived right on time in NYC. I would definitely take this service again and skip driving to backbay or elsewhere to catch a bus to nyc.

OK, so I took LimoLiner in 2012 and am now just getting around to writing the review. Call me slow!
We had a cruise to catch from NYC to the Amazon and thanks to Hurricane Sandy the cruise port was changed to Boston because NYC port was devastated. We tried making a reservation for the train, but that service was discontinued because of tunnel flooding. I finally ran across LimoLiner on the internet and made reservations.
Leaving the Yale Club by Grand Central Station we walked with our rolling luggage to the LimoLiner stop which was not too far. The LimoLiner arrived about 10 minutes late which was a miracle considering most of the other transportation in NYC had come to a complete standstill.
Getting aboard the bus we settled into our comfortable seats and enjoyed the WiFi which worked beautifully.
Before we knew it we arrived in Boston and were picked up by Oceania Cruises shuttle and taken to the dock.
Thank you LimoLiner, you were indeed a lifesaver.

Definite 5 Star experience. For me it’s three key factors: Half the price of acela, just as much legroom (I’m 6’5, it’s important), and ultra reliable. Bus is alays on time or early. Couple that with pickup and drop areas are centrally located but mercifully not at the hubs, single seating, and on board service and you’ve got a winner!

I work for a major airline. It is 100% free for me to fly from Boston to NYC. Now I can show up to the airport 1.5 hours prior to departure, fly the 40 minute flight to LGA or JFK, take the sometimes 40 – 60 minute commute into midtown from the airport… OR jump on LimoLiner from point A to B and enjoy a very relaxing trip from door to door with far less logistical planning. If you are staying at the Hilton. EVEN BETTER! Completely worth every penny! Business class on the ground is better than economy class in the sky. Meal service, Wi-​fi, outlets, satellite TV, beverages (sometimes complimentary on evening trips)…all for maybe an hour more in complete travel time. I will pay for this «bus» over free air travel to NYC every time.

I was hesitant to try the Limoliner but it was convenient to my suburban Boston destination, so I decided to give it a try! I was sufficiently satisfied that I decided to take it home for my return trip as well. The service was professional and courteous, the bus was punctual and the food surprised me by being fresh and tasty. I even enjoyed their choice of movies! Should I need to return to the Boston area again, Limoliner will be my first choice.

I took LimoLiner from Framingham, MA, to NYC last weekend. I was starting in Framingham, so it was convenient vs. Boston. I’m glad I booked it for convenience sake!
The bus left exactly on time (cough cough, Amtrak), and the ride was very pleasant. The bus was clean, the seats were spacious and comfortable, and the service was very good.
As soon as we were on the highway, I was offered a beverage and snack (multiple options), and shortly thereafter, a choice of 2 lunch options (a chicken sandwich and potato salad or mac and cheese). This felt more like plane amenities vs. bus amenities at that point, but with more spacious seating. The sandwich and potato salad were both extremely fresh, and way better than I would have guessed, and to counter my point about a plane, not plane food like — deli like!
They showed a movie, there were plugs for my electronics, beverages were available throughout the trip, and the service was extremely efficient and friendly. Also, big plus, the bathroom is very clean.
I see they go between Boston or Framingham to NYC. I recommend them for a less expensive and pleasant alternative to Amtrak. Sure, they are subject to traffic vs. the train, but since when is Amtrak on time anyway? I came in 30 minutes after schedule, but this was the result of traffic, not the fault of the driver.
Check them out, they deliver and deserve the business.

Very comfortable and great service, just absolutely abysmal wifi– infinitely worse than Amtrak. — actually unusable, so if you need the internet to work, better not go with LimoLiner. I’ll definitely have to think twice about taking it again just for the wifi issue.

— UPDATE 06/​23/​2014 — Received a call from Limoliner and a full refund.
Booked April 24^th for service late May. A few days later ended up having to cancel, thought it would not be a problem. Contacted CS and was told absolutely no refunds and non transferable. Was later given a $ 20 credit for the cancel «fees» to use toward another trip within 6 months. I am from out of town so this is useless for me. I went back to the website and nowhere during the booking process are you even hinted about a refund policy. I ended up contacting my credit card with no luck and am now going through the BBB Complaint process. I would appreciate my Refund back, minus your $ 20 fee. Will never use/​recommend to anyone!
Their Reply:
Matthew this is under LL polices and also on your confirmation you received in your email .No secrets this has been our policy for 10 years. I apologize if you feel it wasn’t disclosed properly
My reply:
This is true, however, the Policy is buried on the webpage, and the email isn’t received until AFTER you book. The policy /​terms and conditions of ticket purchase should be clearly displayed somewhere during the transaction, before the final purchase is processed.
Friends reply:
I think in order to make costumers happy. LimoLiner should refund your payment. If not. Let them be known for a money hungry company that cares more about the money. Not there costumers. Sorry to hear another bad review Matthew Smith for LimoLiner. Guess it’s really there problem
My reply (2 weeks later):
To date, Limo Liner has NOT issued a refund. They refuse to communicate with me at all. I spent $ 138 dollars with no indication of a refund policy, and have yet to even step foot in or near Boston. Money was paid them, I have not received service (unless you call a word document a 5 year old could have put together and called it a refund voucher service). I will continue to fight for my refund because it was Limo liners lack of information /​wrong doing, and I am NOT one that easily forgives and forgets. Please refund the money that you Stole from me.

Pickup and dropoff locations are terrific. Website for tix is really good. Service on board is excellent. But, the ride left me wanting better. The shocks on the bus are gone and the driver didn’t seem to care that he had passengers on board. Start-​stop-​start. It was a rough ride. I was nauseous for the whole trip AND the rest of the day. I’ll be taking the train next time.

Avoid this ripoff «Limo» at all costs. Here is why:
–The bus is very worn down. The leather is torn in many places, lots of loud squeaking and worn and torn carpet. For $ 89 on a bus I expect better
–Technology — lots of luck getting the TVs to work, that’s all I have to say
–Customer service– don’t call them about anything, they are extremely rude and won’t help
–Food — if you want to pay $ 89 to get a $ 5 deli sandwich, go for it. No alcohol during the day, and some crappy belmont spring water bottles…
The only thing good was the service attendant on the bus was very nice. Otherwise, its not worth it at all. You should either take the train, fly or if you want a bus, spend $ 10 – 20 on a regular bus, buy yourself a sandwich and bottle of water and there you go, saved a bunch of money
While I don’t fault them for being late, I take buses all the time and I took a $ 16 Gobuses which drove better than them and got me there 30 minutes sooner, even though there was more traffic that day. The drivers I had were very slow.

Some of the previous reviews are hard on Limoliner for issues over which they have no control, notably weather and traffic. It is a bus. It does run on public highways and streets. I am grateful to be able to sit back, read, close my eyes, whatever, while someone else deals with the traffic. The attendants have always been nice. Meals, snacks and drinks — including those with an ABV — are included in the fare. I have had some good salads and sandwiches on Limoliner. The busses are clean and the seats are spacious.
Amtrak sucks (see my separate review). I’ve tried it numerous times. It is expensive, always packed, and never arrives on time. And it stops at Penn Station which is the nastiest, most chaotic train station in which I have ever been. Grand Central it is not.
I, too, have some suggestions for improving service and performance:
— For starters, I agree that customer service needs operate whenever Limoliner has busses running. That is a no brainer. What is management thinking? Who in any business operates 9 — 5 p.m. This is not the government and it’s not 1950. Also, the reps can come across as gruff. A little polish would help, especially when someone’s calling to check on a bus’ status.
— The online reservation system is klugy. Get a program with a decent UI and backend integration.
— Related to the last points: integrate the frequent rider program with the online and telephone support functions.
— MANAGEMENT: Give your drivers GPS with LIVE TRAFFIC DATA!!! Maybe even call them with information. I was stuck for 90 minutes on 95 between Stamford and New Haven because one lane was flooded. There were two easy detours, but the driver said she wasn’t familiar with them and was uncomfortable taking them. That made no sense.
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Eh. I’d rather take the train now. Here’s why:
1. It took us 6 hours to get to the city from Boston on a Friday. I understand the Friday hussle n bussle but we were on a one-​way street for three hours. They could’ve warned us ahead of time instead of saying it was going to take 4 hours.
2. Although they say you can use your phones in the main area, and only the back section is phone restricted, they are sticklers about keeping your voice to a «confidential tone.» I didn’t understand this b/​c the people next to me were talking louder than I was. One of the employees said to me (While I was on the phone), «You need to keep your conversation at a confidential tone, we can all hear you.» Geez!
3. Despite being a very nice, roomy, and comfortable bus, it was still very shaky and I couldn’t get any work done. Usually larger buses are much smoother.
Some great things it offered was that it drops and picks up at major hotels in great spots in both cities, making it easy to get around the areas. They also offer complimentary endless food and drinks and have decent TV screens.
I would take this again if I had to, but I really think the train might be the best bet, only because it will reliably take a shorter amount of time to get to both places.

We booked our first trip with Limoliner to go from Boston to NYC and the experience was good until the driver took a detour to avoid traffic, but then got completely lost. The attendant made an apologetic announcement that they had made a «booboo» and is not sure when we’ll get back to the city as they’re trying to find the right way back. Two hours later, he’s still trying to find his way back into the city and we’re still stuck in traffic. He finally took out the GPS to get the correct directions. But, still not sure when we’ll arrive at our destination.
As can be imagined, every passenger on the bus including us were extremely disturbed, annoyed, and upset at this event. Not only were we being inconvenient beyond our control, but our trust and confidence in the company have been tarnished. We’d entrusted our well being and safety in their employees by choosing to ride with this company over their competitors.
We had paid a premium price for a promise of premium business class services. But, what we got was pure annoyance, frustration, and uneasiness from your driver’s unprofessional and idiotic decision-​making abilities. This is absolutely unacceptable actions from an established company as theirs.
Btw, the bathroom was better than most bus companies, but not worth the premium price. I rather hold it in. Also, the light meal they have is just one kind — cold chicken dumplings and all the sodas you can possibly drink. But, as a health conscious person, these things are not appealing at all. So, no thanks!

My favorite way to travel from New York to Boston. Lovely staff, comfortable seats, great food, and personal televisions. There is plenty of room, much more than an airplane, train, or other bus.
My only complaint has nothing to do with LimoLiner, but be mindful that it does not avoid holiday traffic. I will fly during holidays to avoid the New York congestion, but will take LimoLiner any other chance I can get!

RIP OFF!
Aside from not being able to get a refund, the people on the phones are ridiculously rude. Skip it and use Amtrak to go from NYC to BOS!