Lily Wong, MD

I saw Dr. Wong for over a year while I was living in NYC and I’ve never had a better OBGYN before or since. She was conservative with my treatment but also took all necessary precautions. Most importantly, when she had to give me some bad news, she was genuinely compassionate and very comforting. She spent a lot of time with me and I felt important.
However, the supporting staff could use some work. The phlebotomist actually rolled her eyes at me, looked at my chart, spoke to her coworker in another language and then laughed at me — this is not a nail salon, it’s a medical setting, act right.
The people around Dr. Wong make the practice look bad but she was so good that I’d still highly recommend the place.

Dr. Wong is smart and thorough, with an excellent bedside manner. I’m so glad I finally found a great gynecologist in the city.

WOW. I will say that I think Dr. Wong is wonderful, but what good is a doctor that you can NEVER get a hold of?
I switched to Dr. Wong a few months ago based on her positive Unilocal reviews. And while she’s a great person and very nice — I have recently switched doctors again as her office and staff situation is completely unacceptable. Especially if you’re pregnant and need an OB. Here are some things you may want to consider before checking out Dr. Wong:
— The front office staff is VERY rude and inattentive. On my first visit I stood at the check-​in window for almost five minutes and had to wait for the staff to finish a story about their boyfriend’s birthday before they even GREETED me, let alone telling me what I needed to do/​fill out. I learned this was completely normal for them. Also appointments NEVER start on time.
— No one EVER picks up the phone here. Making appointments was the hardest thing ever. They tell you to use Zocdoc and then tell you that the appointments online are not accurate. I was never on hold for less than 11 minutes when I called and waited for someone to answer. Most times I never got through.
— Because no one ever picks up the phone when I had a dental emergency my dentist was never able to get a hold of the doctor so I could be cleared for an emergency procedure. On my next visit I asked for an email, direct line, or physician line for emergencies and was told they don’t offer that.
— On the same visit I asked Dr. Wong to call my dentist ASAP (I’m pregnant so he needs her clearance for x-​rays, etc.) and she told me I would have to fill out a medical release form for a PHONE CALL and leave it at the front desk. I did as she asked and a week later she still had not called my dentist.
— When I finally switched doctor’s again I was told to fax a records release to the office along with my new Dr. info and date I need the records by. I did and again, a week later nothing had been done. I had to go sit in the office for an hour before they said «oh sorry — we’re supposed to fax your medical records to your DENTIST, right?» After nearly losing it they just handed me my entire file.
I’m SO happy to have a Dr. who I can actually get a hold of now. Unless Dr. Wong switches offices, I would never recommend her to anyone.
PLEASE read the terrible reviews of her OFFICE (
) before considering using her.

I have personally had a very difficult time finding an OBGYN in the city for the past few years and as a result, have kept returning to a non-​very nice and unhelpful doctor with a sparkling office and timely appointments in Midtown East, but I had a really good experience recently with Dr. Lily Wong, MD last week during our first appointment/​meeting and wanted to share my experience. The West Care Medical office is clean, though not sparking/​minimalist/​fancy. The receptionists were helpful and seemed accustomed to their routine. The doctor was warm, caring, and did not rush me, and was happy to answer all my questions. I’m looking forward to seeing her again.

I’ve had two annual checkups with Dr. Lily Wong. Dr. Wong is considerate and thorough, but she acted like she didn’t have time for me, and so I didn’t ask questions I would have liked to ask. The second appointment, I also felt rushed, but maybe because I arrived about 15 minutes late.
Also, the people in the office didn’t return my phone call and don’t take email unless you request it.

I went to Dr Wong for my annual check up, she was very nice, very patient, answered all my questions, probably will go back to her in the future.

Dr. Wong is top-​notch. Definitely one of the best OBGYN’s in the city. I highly recommend her for her excellent bedside manner and thoroughness. She is also exceptionally smart & I love that she remembers the conversations we had even a year ago. Excellent doctor!

This review is for my wife, as english is her second language. Dr. Wong was fantastic. We had recently moved to Manhattan and were expecting our first child. She took the time to get to know my wife, her concerns, and her priorities. Dr. Wong remembered every question my wife asked and understood why she was asking those questions and what those questions meant for how my wife wanted to be cared for. We would recommend her without hesitation.