Liberty Travel

I had such a rude experience today with Alex. I went it to buy two gift cards. One for my parents for Christmas, then one for my mom’s birthday which is a few weeks after. So I asked for a hundred dollar gift card and a fifty dollar gift card. Then to get this response from Alex «what is someone going to get for fifty dollars?»
I have never been treated in such a way, especially from a business dealing in customer service. I would never recommend using this location. Take your «fifty dollars» and start to a vacation elsewhere.

Very upset.
I bought a gift card for a future trip in December for a present.
I then tried to buy airline tickets with my gift card on the Liberty Travel website.
There is no way to utilize the gift card online. When I called the phone number it took 30 minutes on hold to get someone on the line. They wanted an additional $ 30.00 to book the flight. I called the agent Norma M. Who sold me the card. Long story short I had to go back to the store to have the card swiped. I was charged an additional $ 40.00 and had to wait another 30 minutes to do the transaction.
Although Norma was pleasant, she charged me a premium for patronizing Liberty Travel.
Never again. Lesson learned the hard way.

I love Norma Maldonado! She always gets me a great price on Airfare (even better than those discount travel sites). And always suggests the best hotels @ great rates!!!

Never actually met the agent in person (Kathleen Morris). She made it simple enough so that all we had to do was point, click and pay. EVERYTHING was taken care of and we had an amazing time at my friend’s wedding in Punta Cana.
bada bing bada boom. everything in life should be this easy.
Her email signatures says they’re located at 82^nd & Bway but like I said, Ive never been to the physical location.

I wish I could give them zero stars.
I booked a tour through Liberty Travel with a tour company called Insight Vacations– we were charged a deposit fee, which showed up as Insight Vacations on my credit card. Originally I had booked for 3 people– then another friend wanted to join, so I called Liberty and was told that the tour was on request, so my friend had to call in directly and give his information.
He called and left the requested information, including his credit card number. Anna Nierman, the manager, told him she’d call him back after talking to Insight.
After about 2 weeks (him calling her every other day), we still hadn’t heard a response and decided that we’d rather travel together than leave our friend behind, so I cancelled the tour with Insight and was told that Insight would keep our deposit as the cancellation fee. We agreed, as we realized we could plan a better trip without the tour anyhow.
A month later, I was charged an extra $ 209 on my credit card– this time by Liberty Travel! I figured it was just a fluke and called Anna back. She told me that she hadn’t charged my card, and she’d inquire about the charge.
1 week later (and I’ve called her every day) I still haven’t received my money back, nor can I get Anna on the phone. I then called Liberty headquarters and I was told that since Anna was working on my case, they couldn’t help me.
Seriously people… I hate to have to educate you on running a business, but its pretty simple. A-don’t charge people for stuff they didn’t purchase. B-​if this happens (for some inexplicable reason) then by all means, reverse the charge in a timely manner… 1 week is definitely NOT timely for an unauthorized charge on a credit card.
Anyway– buyer beware. If your heart is set on Liberty travel, at least use a different branch. But I can guarantee you that you’ll find better service with another travel agency.