Lenwich by Lenny’s

Sandwiches are generally good, but what you can’t see may be more disturbing about this place. Every time that I’ve eaten at Lenwich and had to use the restroom I’ve been greeted by no hand towels and/​or no soap. Today, there was no soap. When I asked the employees to refill the soap they brushed it off like it was not a big deal and seemed quite disinterested. What is prompting me to write this review is what happened next… I went to the second restroom and noticed another employee leaving the bathroom after she was using it and when I asked her if there was soap in the restroom, she replied «I guess so.» To me this was a somewhat rude response from an employee, but what was more alarming was the implication of the response… she likely didn’t know… that is, she likely didn’t use soap. When I went to order I noticed this same employee in charge of the sandwhich counter. At that point, I decided to leave and hope that Lenwich does more to protect its customers in the future from enormous health risks!

4 out of 5 times I went home with a wrong sandwich that I ordered while waiting over 20 min for takeout,
Delivery is even worse,
Placing an order over the phone seems like a mission, especially in busy lunch hours…
Costomer service is so bad that i’we personally seen people screaming at cashiers… Multiple people at different times and with different problems… Every time I try placing an order here it ruins my mood and meal.
The only reason why this place is always gonna be in business is that is convenient, it’s on people’s way to work and towards the subway,
But I would rather walk further and spend my money elsewhere not coming back here.

If I wanted a bread and lettuce sandwich I would have gone to Subway and gotten it for cheaper. Their chicken sandwiches come with a single piece of chicken breast cut so thin that it must take an expert knifesman to even craft it. I suppose that even though they up-​charge you for a hero, they still use the same amount of meat as they would on plain sliced bread. The service at the counter is painfully slow and unorganized.

Go to lunch spot. Salad bar is great but always a long line. Kale used to be fresher. Not as much anymore. Overall great meal

Fast and delicious afternoon snack! For once the sandwiches actually look alike with the pictures on adds/​counters

I don’t quite get why Lenny’s changed its name to Lenwich. Seems kind of dopey to me, but they did not ask my opinion.
Lenwich is a clean, basic, expensive and fattening sandwich shop (have you ever looked at the calories for a sandwich? Jesus!!!).
The salad bar looks reasonably fresh and clean but it too is quite pricey. The staff is friendly if a bit bored.

This place was worth only 1 star until i discovered the «Bbq goodness» on a hero with the black cherry Boylan soda highly recommended

I really do enjoy the food from Lennys however every time the office orders there is always problems with the food. For example I ordered the Chickavo, asked for No peppers, to include Bacon which was extra and Mayo. It already comes with ranch but having mayo ranch and everything else just made my mouth water. Lets just say that my sandwich had No bacon, and no ranch… Thankfully today when we ordered again I mentioned it, the didn’t charge me for bacon!!! Thanks Lennys

Service here is terrible, counter associates have horrible attitudes, when I asked a question this morning at 9:57am to be exact she tells me «you can check the receipt when I give it to you.» How did I deserve that? I’m a paying customer that wants to know what I am being charged for. I work a block away, I know how serving customers is and if I were her manager she would be fired. If you don’t like you’re job then find a new one.
On Sunday, I ordered breakfast before work once again and I was given attitude and they put mustard on my eggs when I never asked for that, I bite into it and was obviously disgusted so I call to get my order redone and delivered and that took 30min to put eggs and and tomato in a bagel and delivered 1 block

This place has been a favorite of mine for a decade. The staff was very prompt, helpful and polite. I was pleased to find there shops all around town, but since the change (Lenny’s now Lenwich) the set up is more inconvenient, the staff is not organized and definitely not as polite.

I’m always happy with lennys (or whatever it’s called now).
Good sandwiches and decent prices.

They have the audacity to charge an admin fee for delivery and they send me half a salad!!!

Not a fan. I came here and ordered a salad. I don’t eat chicken, so I couldn’t have more than half of the salads on their menu. I asked the staff member if you’re able to make your own. He said yes, so I did that. After adding a couple ingredients, I asked the guy if there was a limit to the ingredients in the make-​your-​own-​salad. He said no, so I added a few more. Should have known better! I wish he would have told me that you’re charged for each ingredient. My salad came out to $ 14 without meat — ridiculous! That’s double the price of the non-​meat salads on their menu. And the salad itself wasn’t even that great. My salad had a blend of arugula and mixed greens, with feta cheese, olives, squash, brussel sprouts, quinoa, edamame, tomatoes, and yellow peppers. The ingredients were fresh, although the brussel sprouts were pretty undercooked. I asked for oil and vinegar as my dressing. I assumed it would be some sort of decent vinegar like red wine or balsamic, but no, it was plain white vinegar. For the price, it was definitely not worth it. And even if it would have been the $ 7 normal salad price, I wouldn’t order it again. I will not be returning here!

The worst Lenny’s in NYC. The staff are loud and unprofessional and not accommodating AT ALL (some are just downright dim), they start slamming chairs and tables an hour before closing to let you know you are not welcome, they let very marginal (read: homeless & mentally ill) people come in and rant and rave while the manger looks on and does nothing. And it’s ridiculously expensive for what it is. It’s a shame that this location represents the rest of the chain on the UES, as I love other locations of Lenny’s. This one is not worth the hassle and just getting worse and worse every year.

Had the most annoying experience. Has anyone ever heard of being charged 50 cents more for cinnamon raisin bagel? It’s not posted but apparently they sneak that one at the register. I wonder what other hidden charges they have. Just on principal. Have no interest in eating there anymore.
It’s Pick a Bagel for me.

I have eaten at this Lenny’s practically every day since January. That ends today after the poor treatment I received from the orangutans behind the counter. I respectfully ordered my sandwich and waited for it to be prepared. I took it into the dining area and before I could finish opening the paper on my sandwich, I heard a snickering. I looked up and to my surprise, head ape cashier was laughing at me and making eye contact. I looked back at her in disbelief but sure enough my look didn’t stop her from her wildly immature laughter.
A good business model is to not laugh at your customers, period. But if one must give into their primitive, ape-​like urges, then step into the kitchen or somewhere out of earshot before bullying the customer.
Xoxo Gossip Girl

This place is just too complicated. Going in, there are too many different counters and rules on how to order. I wanted to change something on my sandwich but couldn’t even figure out at which counter I needed to do that in. And they make you carry an empty grocery bag as you wait for your order? Seemed a little odd for me.
The good parts about this place: if you use LevelUp or the Lenwich app, you get a $ 7 credit. Their black and white cookies are good.
Their coffee isn’t bad either.

Went into this Lenny’s today for a fast bite because I was in the area and was pressed for time. At mid-​day there was no line to order my sandwich. Requested a toasted & buttered pumpernickel bagel with american cheese from the guy in the back, who then handed me a receipt and a remote-​call device that alerts you when your order is ready. Okay so far, so good.
It all went south from there. I picked up a small bag of Sun chips and a bottle of Diet Coke, then waited a good 8 — 10 minutes for my sandwich to be ready while about 15 or so workers milled about behind the counters. The girl behind the register tells me I owe $ 8.31. I looked at her with mild disbelief, but I paid because I didn’t have time to refuse the order over the price and start again somewhere else. Took my food over to a table, sat down and ate while a procession of assorted kids and hipsters milled about and created an incredible cacophony of sound all around me. Bagel was small and the cheese had not even been melted onto it. Some guy decided to bus the table next to me while I was eating and even asked me to move my feet so he could sweep under my table while I was eating. I don’t know about you, but I just love it when someone sweeps dirt particles into the air next to me as I eat. I told him he’s not sweeping under my table while I’m eating and to go away. He gave me a look like I should drop dead and went away grumbling something.
All-​in-​all the bagel sandwich was mediocre; the service was bad; noise level was beyond ridiculous and the price was much too high — $ 8.31 for a toasted bagel with cheese, small bag of chips and a soda? I mean c’mon — it’s Manhattan so you expect to be taken for a little bit of a ride, but this order could have been had from any half-​decent deli for under $ 5.00 with service in 3 minutes flat. I’ve got to say that side-​by-​side with midtown delis I’ve gotten food from, the Lenny’s system blows by comparison. Other places could have served me and 25 other people in the time it took these amateurs to fill a simple order.
The brightest point of the experience is that I was able to get a table right away during lunch; there were several available. That comes as no surprise once you realize you’ve paid 75% more for your food than you should have.

Where is Lenny Cause I love Him!
This is a franchise that I enjoy visiting! The sandwhichs are always delicious! The Thanksgiving sandwhich is my favorite! I suggest coming around lunch time cause it’s the best! Once I went to this place for a lunch meeting and it was a success the sandwhichs are amazing! All types of things that I throughly enjoy!

Mikey’s with turkey (instead of steak) on a club roll. Perfection. $ 11 for a big, hot sandwich and a bottle of soda. Slightly pricey, but sooo good. I’m not a fan of Lenny’s salads, but I have loved every sandwich I’ve gotten here.
This Lenny’s in particular seems better run than the rest. Quick service, clean areas, fast table turnover.
The only unpleasant surprise of my visit was that I was in the women’s bathroom when a male employee simply walked right in to start cleaning. One of those knock-​while-​opening-​the-​door shenanigans.