LensCrafters Optique

Horrible service/​work ethics and staff members don’t seem to know how to respect customers. Ordered contacts and specifically requested my boxes to be shipped to my place. Boxes were miss-​shipped and they tried reshipping but I still haven’t received my items and I need them immediately. Poor and sloppy service overall. Alexandria and Mezzanine (?) were the two people I worked with. Definitely do not recommend this location or maybe LensCrafters, at all. This is my second time experiencing such delay/​miss-​shipping of my items with LensCrafters at the Columbus location.

Walked in and not one of the three ladies sitting there bothered to say hello to me. Ten minutes later after I had tried on nearly a dozen frames one of them came up to me with a half-​hearted, «Need any help?». I ended up buying glasses simply because I am picky about frames and actually found one I liked. They were supposed to be ready the next morning and Lenscrafters said they would call me… didn’t happen. I finally called them two days later and spoke to the first helpful person (finally) who told me they were ready. Ugh, nice selection and all, but find a different location.

Walked in with another lady, employee said «hello» to us, then «hello, how can I help you, here for an eye exam?» to the other lady and took her for her eye exam first. We have now been here for over an hour and need to pay over $ 100 for an eye exam when our insurance says free eye exam! LensCrafters is a rip off– should I charge you for my time wasted sitting and waiting? Will not come back.

I visited this location a year ago for my annual exam. The staff was not upfront about costs — first I did not realize that lenscrafters was out of my network until I saw the bill and it was too late so I had to pay a $ 15 copay that I do not usually pay for an eye exam. Secondly, the assistant did an additional exam (some fancy equipment) without telling me that there was an additional cost of close to $ 50 — not covered by insurance. Third, I had to wait a long time to be seen. The doctor was very knowledgeable and nice but it took far too long. Waste of time. The staff was helpful but just too slow and it felt as if they were trying to make more money. Lastly, the frames there were too expensive so I had to pay more than my insurance covered for frames.

The first time I visit this branch was three years ago when I was initially fitted for contacts. It took me nearly 2.5 hours to get the danged things in. The staff was not only helpful but extremely patient with me. They suggested multiple techniques and support with my frustrations.
I just went back for the third time and as always, had a wonderful experience. Dr. Thobani and the staff is extremely knowledgeable, friendly, and helpful. I just got new frames and I’m absolutely obsessed with them. The Dr. and staff helped me break down my insurance policy so that I could make the most educated decision on where and how to spend my money.
I am so appreciative for my positive experiences here as I actually look forward to my yearly appointment. Go figure.

I have been going to Columbus Circle LensCrafters for 4 years now and whenever i go the service is very good. The team is knowledgeable and helpful. Specifically I really like Dr. Thobani who is the doctor at this location. She is extremely diligent and thorough in her examinations and always follows up with me. Overall, I highly recommend this organization and this store.

The team at Lenscrafters Columbus Circle is organized, friendly, considerate and professional which makes it a pleasure to deal with them. Dr. Thobani is a pleasure to work with and went above and beyond with my eye exam. I wiould highly recommend them and will be going back annually for my screenings and adjustments.

Dr. Thobani is great. She was attentive and thorough with all of my appointments/​follow-​ups. I was impressed by her and would recommend her to anyone.

The staff at Columbus Circle LensCrafters was very knowledgeable, courteous, and professional. Dr. Thobani was great from the very start. She greeted me with a big smile then communicated about all of the ways to proactively keep healthy eyes by showing me results from a machine called Optomap that showed me the full interior of my eye. I currently do not wear glasses or contact lenses and am very keen on keeping it that way. She spoke to me about protecting my eyes with Sunglasses and because they have such a great selection, I bought a pair for both myself and my wife. You can really tell this operation runs like a well oiled machine!

I’ll admit, I wasn’t too impressed with this location. I made my appointment there simply because it was so close to Columbus Circle, but don’t plan on returning.
I arrived about five minutes early for my appointment, but had to wait a little over a half hour… delays happen, but there was no acknowledgment or apology for the long wait. The initial part of the exam where they measure your depth and color perception, etc are done in the back of the store instead of a separate room, so it’s a little odd to sit in a dark corner while everyone is shopping for their frames.
When I finally was seen by the doctor, she was perfectly nice but it was clear there’d been no communication between her and the staff that did the initial exam. Many questions had to be answered twice, and the folder containing my information was apparently lost and I had to fill out some forms again. When telling her of a severe allergic reaction I’d had to a certain brand of contacts (which involved several doctors and months of treatment to heal), she said it sounded like I just hadn’t handled the contacts correctly and it was probably my fault. Um, no. I’ve worn contacts for years and I was insulted that she’d shrug off that allergic reaction to me just not changing my contact solution or something.
Bottom line, there is no incentive for me to return here, and no real reason for me to recommend it either.

The staff is awful here. They are very unknowledgable about insurance and not willing to help the customer with insurance and contact lens needs. This is also a very small location with not much contact lens knowledge. Go elsewhere. After I went to Cohens on 57^th Street which was amazing.

Buying glasses always stresses me out, especially when it comes to picking frames. The staff here were really patient with me and gave honest — but kind — advice as I tried on many different styles for the better part of a Saturday afternoon. Dr. Thobani did my eye exam and was thorough and friendly. Love the glasses I got there, and get compliments on them all the time. Thanks Lenscrafters at Columbus Circle!

Two words: pink eye.
I have to give at least 2 stars for the lovely staff there. They were very helpful and informative. Dr. Thobani on the other hand was less than helpful and down right rude after I informed her of my conjunctivitis situation. I had to contact LensCrafters corporate to get my money back.

The optometrist here is super hot. Ask for Dr. Thobani. She also happens to be a talented and capable practitioner. She looked deep into my eyes… and then gave me a pair of trendy specs.
The other staff here are also great. I felt completely comfortable asking ridiculously specific questions about how glasses made me look, and they not only humored me, but also gave some pretty solid style advice.
Class act all around here.

I’ve always been wary of LensCrafters because I always thought people there were trained to up-​sell and just try and get as much money out of me as possible.
That changed when I visited this particular branch.
While I appreciated the friendly customer service, what I liked more was that everyone in the store seemed really informed and really skilled. I was walked through a process that seemed tailored to me and my needs (no up-​selling!)
In particular, the doctor was great. She was thorough, informative, and really made me feel like she was on top of her game. It was also sort of lovely that she made me feel as though I was the only patient in the store.
This is the kind of service I’ve been looking for in NY. (After all, I kinda want the best for my eyes…)

Dr. Thobani is a great eye doctor she is thorough, answers all my questions. She offers great advice and you never feel rushed. I feel that she never rushes through her exams. Service is great as well at this store.

I love, love, love Dr. Thobani! Seriously, I tell everyone I know who needs an eye exam to go here — she’s super professional, friendly, and generally awesome. The rest of the staff are also extremely helpful and nice, and are really good about keeping you informed about appointments, discounts, etc. Always a good experience!

I think the customer service is friendly enough — they asked me if I had been taken care of when I went in for an appointment.
I think the eye exam could have gone better, seeing as it was done by a tech and not the doctor at the back of the store, out of the way. Kind of weird.
I did like that I could browse all the frames on my face without having them locked away in glass cases (yes, seriously. some high end places take themselves too seriously).

This place was great! The doctor was super comprehensive and the staff very helpful! It is right in columbus circle and I even got a same day appointment. You must go here it was an amazing experience.

This is the smallest branch of Lenscrafters that I have ever been to, but I decided to try them out since they are closer to my train home than the branch I normally go to. First of all, I arrived a few minutes early, but still was made to wait a fairly long time. The initial eye exam was given by a tech and not the doctor in a cramped corner in the back of the store. I will say that when I finally saw the doctor she was very nice and seemed to know her stuff. Checking out also seemed to take forever. My only other complaint would be their selection of frames. I really wanted a new pair but couldnt find what I wanted there.