LensCrafters Optique

1. Had a 2:40 appointment, got there at 2:35, took 5 minutes to fill out form and answer question, then waited 40 minutes for Doctor. Place is like a factory, had I known would have gone to Costco or Walmart for better service.
2. Person who checked me in said it was going to cost around $ 140, with all tests included despite having insurance, which states copay is $ 10, dilation $ 0 and retraction $ 0, said they perform a bunch of other tests which Doctor likes to do. Wow sad to believe people really fall for this?
3. Eyeglass selection is okay, much better variety elsewhere.
4. Paid $ 10 copay, got my prescription and walked out. Just feel sorry for people who fall for places like this.

I’d have to give them a meh. I saw the eye doctor for an exam and fitting, and was prescribed progressives. Now, I don’t know much about progressives but I can tell you that the glasses I purchased with a horrible insurance «discount» plan wound up costing me $ 500. Then, when I couldn’t get used to the bifocals, I asked to have the lenses switched out back to single focus. Since it was past the 30 days, I agreed to pay to have them switched out, after TWO people gave me a «You realize you’ll have to pay for this» speech. I never expected differently, so why the attitude?

Dr. Popat is very knowledgeable and definitely takes the time to explain in detail the whats and whys. I’m proud to say that I’m confident in her services.
(Her staff has definitely upgraded as well: Attitudeless.)

They gave me the wrong prescription.
First, the sales associate entered my information incorrectly, and tried to charge me an extra $ 80 for my eye exam. Good thing I knew what my co-​pay is supposed to be and had her correct it.
When I got to the exam, the doctor was brusque and didn’t have any patience — which is frustrating when the light-​up chart of letters is particularly dim/​low-​contrast and even harder to read than normal. She also didn’t have contact lenses with a strong enough prescription to test, and was annoyed when I mentioned everything was still blurry in the weaker ones she gave me to try on. Then she told me she was going to change what she was writing down for my contact prescription, without explanation why, and after I was done with the exam portion. It was not a good experience.
Fast forward a couple weeks — my new glasses arrived (bought elsewhere). The prescription is wrong and I have massive headaches from it. The glasses were checked and match the written prescription, the lenses are centered properly, etc. I ended up going to a different Lenscrafters location near my apartment and had them re-​check my eyes… and lo and behold, I came out with a different prescription, and I can actually see out of the tester contacts they gave me, all with a wonderful doctor. Now I just have to get the lenses in my glasses changed. A lot of work to fix one bad doctor’s mistakes.

I didn’t have an exam, just bought glasses here. The service while I was picking my frames/​lenses and pricing it out was great. I was in and out quickly and the man who helped me was super freindly. The only reason I’m rating this 4 stars instead of 5 is because the didn’t call me to tell me when my glasses were ready– I had to call them a week later and they had been ready for 2 days already.

Dr. Popat and the staff at this LensCrafters are a great team — some of the comments for this branch must refer to people who no longer work there — Katherine, Zack, Marina, and one other gentlemen really helped find the right frames, adjust and repair my existing glasses, without being pushy or upselling (indeed, they were very patient, listened to my preferences as to design, and proposed frames with and without brand names — whatever fit and looked best). The pre-​exam was explained in detall, as was Dr. Popat’s thorough examination. The entire staff worked in conjunction in assisting Dr. Popat and helping me find an excellent set of frames and new lenses. The website was convenient in allowing me to schedule (and cancel and reschedule) my eye exam. Highly recommended.

Dr. Popat is awesome. Her staff, not so much. Still. Dr. Popat took care of me after I complained and wrote a letter to LensCrafters Corporate. She supplied me with a year supply of contacts after I was out of the final pair’s warranty window.
That said, I think that was only to be expected based on how far I went to manifest my unhappiness. However, my case is very special: I previously wore rigid gas permeable lenses and they fit fine. When I was refit for RGBs with Dr. Popat, I went through three rigid gas permeable contact lens changes and my eyes were always blood-​shot. It was ugly. People would say, «Don’t your eyes hurt?» and «It hurts my eyes to look at your eyes.» Before I wrote my complaint letter, Dr. Popat and her staff told me that my warranty expired. Well, I guess that’s my fault. My last ditch effort was to write that complaint letter to Corporate.
From my experience, I say if you must go to a LensCrafters and you live Downtown or work in the area, they will take care of you… if you complain enough and expressly manifest your pain and discomfort — that is, IF things go wrong for you. Things may not go wrong at all. I don’t know if I’d go back next year, though.

I echo Gina K.‘s review, and my experience with Sam was the same. I couldn’t adjust to progressive lenses and sought a refund under LensCrafters’s 90-​Day Unconditional Guarantee. When I declined Sam’s attempts to upsell me on different lenses (and much pricier lenses, even though I bought lenses that were supposed to have been the upgraded ones), she refused to honor the 90-​Day Unconditional Guarantee. There are signs all over the store for that guarantee. Sam claimed the frames were damaged, which they were not (or I was sold damaged goods). It took over a week, plus countless telephone calls, emails, etc., to finally get them to relent and give me a refund.
Avoid like the plague.

I wanted to have a 1.5x magnification put into an old frame so I could read with my contact lens. I was told I had to have a prescription, which is absurd for a basic reading glass that you’re going to gouge me $ 75 for. The fact that I need a prescription to get a reader made is exactly why businesses like Warby Parker will kill Lens Crafter. Get real. Do you really need a prescription to have a basic magnification out into a frame.

This branch was extremely helpful after the midtown branch completely ruined my glasses. The staff was helpful, quick and friendly. I’ve stopped by several times and they are always very professional and fast. I recommend this branch over some of the busier locations.

DON’T GO HERE. Went to get my contact prescription refilled, they made me come back 3 separate times before giving me my contacts. Each visit was worse than the last and I never saw the same optometrist. The workers were also unorganized and it took them 35 min to figure out how to resize my glasses.

Went in for an eye exam … which is notable for two reasons. One, I’d never had one before (whoops). And two, I received some excellent service from the team there.
They were very thorough and friendly. The doctor (Patel, I believe) really took her time during the examination, and walked me through the whats and whys of the process. It should be said that their website makes it very easy to make and prepare for the appointment.
I never felt like they were trying to sell me frames. I browsed around the store after the exam, and beyond a friendly greeting/​checking-​in, I was left to myself to try things on at my leisure.
I agree with some of the other comments on here that their selection is on the small side, but the overall service was great, and the eye examination was expertly done.

I actually really like this LensCrafters on Broad Street — NYC. I find them very helpful and they helped service a pair of glasses that I purchased years ago from a LensCrafters in Mass for no charge many times from 2011 — 2012 (I had these glasses since 2006 and I kept breaking them. I ended up buying my next pair of glasses there (Dec 2012) as well as a pair of sunglasses and I am pretty happy with my purchase.

I ordered new glasses almost a month ago but still haven’t received them. No one from the company can tell me where they are. Understand hurricane would cause a delay, but now I just want my 500 bucks back and the store’s number is «temporarily disconnected.

just called to get my prescription after waiting for a call back yesterday that never happened. No appologies on my second call and the woman that i spoke to had such a nasty attitude couldnt be bothered to apologize. Bad customer service! did not want to give me my prescription insiting they didnt have it. Finally read it to me (i guess that did have it after all) but gave me the wrong info before the correct info. Horrible customer service here!!!

This is only the second review EVER on Unilocal,but felt the need to warn people. Don’t go here! Without getting into too much detail. I had to be the one to figure out that my contact lens prescription had been written out wrong which was why I couldn’t see out of them. I think that’s the doctor’s job instead of waiting to see her, her telling me she didn’t know what was wrong and it may be the health of my eye, and not listening to what I had to say. Ok ‘nough said.

Small location with limited inventory.
Came here on a Saturday morning to check out new frames. Was greeted by two separate sale people (which was fine) but felt like they were very pushy, telling us about their limited time offer (which ends Sept 9!!!) and clearly trying to close a sale.
Took my time walking around and investigating frames but was disappointed with the minimal selection. Additionally, a number of the frames were behind glass, so I had to constantly ask the salespeople to open the glass and let me try on frames. While I wasn’t surprised the only frames they really had were all designer — Chanel, Prada, Tory Burch, Ray Ban, Coach, etc., so they were all upwards of $ 150 for just the frames.
Didn’t love anything, walked out empty handed and feeling hassled by the hovering salespeople. Would recommend going to another location with less pushy salespeople and better selection.

Mixed thoughts on this LensCrafters, it’s generally convenient, quick and with good hours. I have been coming here the last couple of years. I do tend to agree that the female optometrists (not all, some) are rather dismissive and you really need to dig to get more information out of them. And I have never seen the same optometrist twice. It’s a chain, I understand, still the bedside manner could do with some work.
If you are just in the need for a regular update and nothing seems wrong with your eyes, this place is pretty reliable. If I had more serious conditions developing I would probably establish a relationship with a more stable optometry practice.

I had a pretty good experience at the 60 Broad LensCrafters after something that must have been the size of a hummingbird lodged itself in my eye right before I needed to fly out of town on a business trip. I got an appointment right away, the doctor was quite helpful and before long my eye was back to normal.

Absolutely terrible. I purchased my glasses July 6^th. It is now August 11^th. Do I have my glasses? Nope. First they didn’t pass inspection (whatever that means). Second time around the lens broke. Third time around the lens broke again. So now I am waiting to hear from the manager of this incompetent lab to explain themselves. As I told the rep, I don’t care about whats going on, I JUST WANT MY DAMN GLASSES. What adds fuel to the fire is that every time I call them for a status, they say let me call the lab and I will call you back. Do they call me back? NO. Out of the numerous times I’ve called them, they’ve only called me back twice. This is the first and last time I will ever buy from LensCrafters.
UPDATE: 40 days later I finally got my glasses and a 25% discount.