Keri L Peterson, MD

I have to agree with the other reviews here about the staff being rude. I was recently referred to Dr. Peterson by another doctor so I called today to make an appointment and was so turned off by the rude reception on the other end of the line that I would never go to see a doctor who has people like that representing him/​her. The person I was speaking to was so incredibly unprofessional, impatient and unhelpful. If that was my initial introduction to that Dr.‘s office I shudder to think what the rest of the experience might be like. No thank you.

After reading all the previous reviews I am asking myself if I am actually going to the same Doctor’s Office???
I absolutely LOVE Dr. Keri Peterson! I have been going to this office since I came to New York in 2000. I have never had a negative experience. Dr. Peterson is not only very efficient and thorough but I find her to be extremely nice and personable.
She even remembers details about personal things I told her during my last visit and is genuinely interested.
Her staff is AMAZING, especially Cynthia. This office gets very busy but Cynthia always calls me back immediately. She is consistently friendly and helpful. Cynthia is also very flexible and helps me to arrange last minute appointments (I am a single mom and it is hard for me to schedule.)
I am sorry that I forgot the name of the nurse who is equally nice and friendly.
The fact that the same team has been working there for many years speaks of a good working environment.

I LOVE Dr. Peterson. Let me say it again, I LOVE Dr. Peterson! I find her to be caring, interested in what I’m saying and my concerns. She is easy to talk to and doesn’t make me feel like I’m in her way. She is thorough and explains things until I understand them.
I am however giving only one star and considering finding a new doctor. As good as Dr. Peterson is, her office staff is so rude and obnoxious I don’t want to have to go through them to get to her. I wish I could check in electronically, swipe my credit card for the co-​payment, and have her call me when she’s ready, completely bypassing the front desk where, if they’re not ignoring me, they’re giving me attitude. When I’m not in the office, I wish I could communicate with Dr. Peterson via text or email, again bypassing the office staff since they are even nastier on the phone.
It doesn’t help when I call and her assistant is not at the desk, I get a recorded message that tells me I’ve reached the voice mail of Cynthia, Dr. Peterson’s assistant. I have no interest in Cynthia OR her voice mail. I would feel better if one of the other people I always see behind the desk or even an answering service answered the phone. But Cynthia’s voice mail is useless to me.

I have had similar issues. Like others have said, they lost my urine. How this is possible when it’s labeled is beyond me. And it’s not like there were a zillion other containers in the bathroom where I was told to leave it. Second, I have no confidence in a PCP when I see signs everywhere for freaking botox. Hello, you’re not a dermatologist, so why on earth would I get botox from you?! And third, I agree she does seem checked out and disinterested in the exam room. And when she calls me with test results, all I ever get is ‘everything was normal’. I have to request the actual paper results to know what’s going on in my own body! God forbid she’d tell me what the cholesterol numbers are, etc. I dont just want to hear normal, I want specifics. Finally, I know most docs don’t know jack about nutrition but my god, when she seemed surprised to learn that vitamin D comes in 1,000 mg doses I almost fell off the table. I am actively searching for a new PCP.

I starting being a patient of Dr Peterson some 15 years ago and found her to be so cold and detached that I was glad to leave her and change for an other doctor on the same floor who turned out to be funny, friendly, concerned and really behaving like a normal general doctor you can talk and express your concern. When she left NY, I thought going back to Dr Peterson was a good option thinking with time she would improve. to my not surprise, she is still as cold, detached, uninterested in anything with my heath but the mecanical check up process and everytime I want to discuss an issue or a concern, her reply is dry, and none helpful at all. i get more information from the internet than from her on any health issues. I find her to be so garded and flat, it is unberable and the only thing that keeps me going back is that I just don’t have time to look for a new doctor and try them etc… i wish she will read our comments and may consider thearpy– I don’t know what it is with her that she has to protect herself from any human emotion– You know it does not hurt to show concern, ampathy and just do your job more than a robot, Dr peterson !!!

There are so many issues with the overall experience of seeing Dr. Peterson, I barely know where to start. I never feel like I know exactly where to go or exactly what I’m doing when I’m there. There are too many receptionists and none of them seem bothered by the fact that I’m standing there with a blank look on my face, trying to figure out what to do.
Dr. Peterson is a perfectly nice person but she is so mentally checked out when she gets into that exam room. She seems disinterested and underwhelmed by everything I have to say. It feels like she’s barely listening.
I’ve had a pretty rough year; my Grandfather, who is my best friend and my hero, developed and ultimately passed away from AML (a type of leukemia). Not once did she ask me about the stress of dealing with such a profound loss, and not once did she mention whether this type of cancer can demonstrate genetic traits — I have gotten almost all of my genes from my Grandpa, and even if I hadn’t, this wouldn’t have been an absurd topic of conversation.
I also ran my first marathon in June, have been in PT the entire time for my knees, and am about to run my 2^nd marathon in less than 3 weeks, and currently have an injury to my right posterior tibial tendon. She asked nothing about how the training is affecting my body or overall health, and asked nothing about the current injury. Also when I initially saw her a year ago and mentioned the problem with my knees, she told me it was because I am too overweight to be running. She wanted me to lose 10 pounds before picking it up. I’ve run 1 full marathon, 3 half marathons, and countless other road races at this weight. She didn’t ask about any of this, either.
I also mentioned to her that I’ve been getting headaches and have tired eyes (which I’ve never had before) and I’m not sleeping well and generally feeling under the weather– she suggested I go to an eye doctor, instead of asking me more about what the underlying problems are.
Then there was the goddamn blood draw. Dr. Peterson had prescribed me Ativan for precisely this issue. I have an intense phobia of needles in my arm. Needles anywhere else I’m fine, and needles in anyone else’s arm I’m fine — but needles in my own arm, I have very intense and dramatic reactions. People think I’m overexaggerating or that it’s actually funny, but it is terrifying. I feel completely out of control over my body’s reaction, and it’s just awful. The nurse was just annoyed with me; I needed some more time for the Ativan to kick in, but she wanted to try anyway because there were so many patients. She put the rubber band on my arm and I calmly took it off — I was not ready, and I knew it. She was like «You people! You make it worse than it actually is!». Actually, nurse, I was sitting there pretty damn calmly, just asking for some more time. I wasn’t actively freaking out, I was just trying to mentally prepare and get a few deep breaths in. She was muttering to herself, turned around, and saw that I still wasn’t ready yet.
She then said she was not gonna do this — she had too many other patients to get to, she didn’t have time for this. So, being incredibly pissed off myself, I said «Fine, just do it» — and she said «No, I’m not going to do it — you’re fine until I bring the tourniquet toward you and then you’re not OK. Your anxiety gives me anxiety and I don’t want to be anxious and hurt you!». So she left the room. Yeah, super sorry that my reaction to something beyond my control isn’t acceptable to you and your schedule. You work in fucking healthcare — get some bedside manner, would you?!
She came back into the room a few minutes later and said «Alright are you ready now?» and again, being pissed off, I said «I’m fine, just do it». She patronized me through the whole thing and then left the room quickly after it was done, and never checked back in.
I spent a LOT of time at doctors offices and hospitals this year throughout Grandpa’s treatments, and I’ve seen how busy nurses can be — but they understood that their chief job is to take care of the patient, and they all did it with a lot more grace, communication, and understanding than this bitch did. I’ve also had this problem since I was 13 years old — all the other medical facilities had an understanding phlebotomist who was instructed to take extra time with me, have apple juice/​gatorade on hand in case I felt dizzy afterward, and to give me some time. It wasn’t a problem anywhere else — but at Dr. Peterson’s office, I’m the problem child.
I will NOT be going back to Dr. Peterson or her staff of satan’s minions ever again.

HORRIBLE STAFF. I have never been treated more rudely in my life. I can’t believe they treat sick people like this. And regarding Dr. Peterson, she is so much more concerned with cosmetic procedures, promoting her botox and juvederm business, and promoting herself as a media spokesperson than the health and wellbeing of her patients. I would definitely not recommend Dr. Peterson to anyone. I can guarantee that if you have to deal with her staff and her superficial ways, your blood pressure reading will be unusually high! They also NEVER call you back or try to work you in. TERRIBLE OFFICE, EXPERIENCE, and POOR QUALITY DR.

Dr. Peterson may be one of the rudest physicians I have ever encountered. While she always treats me with respect in the exam room and is thorough with her exams, she treats her staff with a completely unnecessary level of contempt. It’s difficult to sit in her waiting room, listening to her treat people the way that she does. I’ve even observed her refuse to see a crying patient because she didn’t have a scheduled appointment. Great doctor, but absolutely no social grace.

While i still love Dr. Peterson, i must say i am thinking about changing Doctors because her staff are HORRIBLE — they are derisive, short tempered and inept.
They lost my URINE! ok that is not the worst thing on earth (I didn’t even really want it) but they wanted more…
I went back to the office on a day off (they have very limited hours) and asked the receptionist if it would be possible for me to talk to Dr. Peterson briefly about filling a prescription she had recommended but not filled in my last visit.
Receptionist:“you don’t have an appointment — if you want to wait, go sit down“
Me: «well i’m here to drop off a sample that your office lost and just wondered if i could see her for 5 minutes to ask a question»
R: «she can’t! Sit DOWN»
Me: «Ok i understand, but if she has five minutes…»
R: «no you NEED to sit»
Me: Listen i am willing to schedule an appointment if she can’t see me briefly now, but i am not going to just wait all day on the off chance“
R: «you can come back at 12»
I came back — they charged me for a FULL appointment (after making me wait for 1hr 45) even though my total face-​time (JUST TO ASK FOR A PRESCRIPTION SHE SUGGESTED) was 10 minutes. They also charged me more because THEY had billed me incorrectly the last time i was in…
I’m giving her 4 and the office –3