Jubilee Market Place

I was a fan until day. Complaining about brand new milk that was sour. This is not the first time that they have sold sour milk, but was my first complaint. No apologies, no offer to refund (I had receipt) nada. Basically it was all my fault and their refrigeration is fine. Maybe it is, but the manager’s response was among the very rudest I have experience in over 50
years as a shopper. The store is convenient but I will try to avoid it .
Just noticed other complaints about rude manager. Yikes!

I have been coming to jubilee since they opened. When they opened there was A supermarket around the corner. Prices were acceptable. Many changes since, supermarket AnP closed and prices went up other supermarkets opened like trader joes and prices went slightly down. personal comes and goes. The nicest people are the butcher, the sandwich maker and the flower man. Best thing about this place is its convenience. And the fact that they go out of their way to get what you need is nice. Nice manager too. All cashiers are lovely and helpful. They do deliver and you can also order by phone.

This a an average grocery store with a –I think I sell luxurious and exclusive-​only for the rich and famous type of food-​kind of vibe. Yes, their prices are that outrageous! The only reason I shop here is because I live at Trump Place. I (try) only come here when I need to buy a few items, and don’t want to go all the way to Trader Joe’s. Pretty much about everything is about three times more expensive than Trader Joe’s or Fairway. Pro: extremely convenient when you’re a Trump Place resident, open until late and they tend to have whatever I’m looking for. My advice– shop here when run out of something and need it quick, but if you can walk the extra block and go to TJ’s.

I really don’t understand any visceral trashing of this store — they don’t deserve it! The store is conveniently located, their hours work really well for a working person, and they carry a good variety of products, especially Asian. I don’t shop the deli, bakery, or butcher counters so can’t speak to the counter service, but I have no trouble finding things on my day-​to-​day shopping list. I agree with Kenneth T that they are not a chain supermarket so I have not been able to find things like prosciutto or certain kinds of special spices, but their shelves are always well-​stocked and their produce is SO much better than the closest Gourmet Garage. They seem to change their overall assortments to respond to customer demand. I am also very pleased that they carry fresh cut flowers so my apartment can always look cheerful without breaking the bank.
When Food Emporium on Broadway closed, I was afraid I would have difficulty with my grocery shopping but I don’t miss them at all and in fact, find the quality, management and convenience of Jubilee to exceed that of the Food Emporium.

I have been going to this grocery store for a few years mostly because it is convenient to my apartment. I am writing this review about one area only — customer service. I have been wanting to write a review and/​or complain to management for a very long time and after this morning’s experience I came right back home to write it. Most of the girls behind the coffee/​pastry/​bread counters and behind the registers should not be in the service industry in any capacity whatsoever. I am so tired of them acting like customers are inconveniencing them by ordering a coffee or just needing to check out at the registers. It is shockingly blatant and a very consistent pattern. There are a very few who are sweet and friendly but the majority of them have absolutely horrific attitudes and should never be customer facing if management wants customers to actually come back. It took me a while because of the convenient location but I have finally decided that there are much better grocery options close by with much, much better customer service and better grocery selection and conditions overall.

I get it that this place is expensive and a little run down, but to honest, it’s super close to my apartment, open for most of the day and tends to have whatever I’m looking for, no matter how obscure. Plus, props to them for carrying such a wide range of Asian products, including multiple flavors of mochi, various Asian candies and Asian snacks, which are super hard to find in the UWS.
Yes, they have produce that isn’t the best, but, so does Whole Foods, and Jubilee is definitely cheaper. And, some products are way over-​priced, though usually it’s more on a brand basis than an entire food category basis (example: pasta sauce options range from 3.50 to 10.99) so if I’m buying something on a budget I just check the prices before committing. The meat and fish counters are actually really solid and the staff working the counters is more than happy to help you out if there’s a cut of meat or something you want that isn’t on display or isn’t quite how you want it (e.g., if you want something boned, they can help with that).
If you live nearby, give Jubilee a try. I would come in, though, versus order delivery, so that you can check out whatever it is that you are buying.

If you’re going to shop here, please stick to the things that are sealed. Check for broken seals too. I once pulled soda off the shelf that was covered in dried syrup from one that must have busted… somewhere. Oh, and make sure you check the expiration date. I’ve seen a few items that are covered in dust and have expired months ago. They’re also the kind of place that will peel the star codes off of all their Starbucks coffee before they hit the shelves. Keep it classy, Jubilee.

I have been shopping here for about a month now and feel like I have a pretty good understanding of this location. There seems to be a good selection of fresh produce, meat, fish, and baked goods on any given day. They also seem to carry a wide variety of your typical shelf items ranging from your everyday olive oil to more ethnic varieties. In short, you can probably find anything you would expect from your average nyc market and more in this store.
In respect to customer service, I have been met with nothing but smiles and helpful assistance when needed. In my opinion, all of these 1 star reviews are either paid fake reviews or snobs who are suffering from Silver Spoon syndrome.

This market is terrible. Service is bad.
Asked for delivery on Sunday afternoon. It took 4 hours and only was delivered after I called to check. Then they delivered an additional package. As a courtesy, I called and told them. This was about 6: 30 PM. They kept me on phone to check. Why check just have someone come by and pick up the package. At 9:20 PM someone shows up. They are only 2 blocks away.
Then this morning, I find out that something I purchased at the store, shelf stable had a best by date of 4÷29÷2015. It is now of course mid May. So check those dates before you purchase.
This place just leaves an awful impression for service and quality.

I like to shop here for escarole, bok choy and nappa cabbage, and Broccoli Rabe.
great to have it in the neighborhood.

Such rudeness! The manager (Edward) needs to learn how to deal with people. Just Awful.
And their prices! Wow. They wanted 4 $ for NY Times missing 3 sections!
On the plus side, their produce is good. And they deliver.

I’m a huge fan of jubilee. I used to work nearby and would stop at this location in the morning for coffee or breakfast. Sometimes during lunch, I would come here for a burger or something else from their prepared food counter and I was always pretty satisfied about it.
Overall this place is a 3 but compared to other places like it, it’s a 4.
As for other people complaining about the prices, this isn’t your typical supermarket. It’s more along the lines of a gourmet convenience store (think Duane reade) so expect to pay more here vs going to a supermarket.

If you like low quality and high prices with poor service and worse management, this place is for you! Five stars!

Save your self and your family. Produce and sea food are dangerously spoilt, canned food is always expired. The management buys expired food which is cheaper. I live next door and brought back their spoiled food numerous times.
If you buy stuff for your children be very careful because this establishment is a health hazard. This is probably the worst supermarket in New York.

Disgusted by the place on so many levels. I would not ever go there were it not of the fact that it is the only place in the neighborhood vs what they call themselves «the friendliest place in the neighborhood.»
Ok so lets’s quickly debunk the friendly myth … the people who work there are just down right nasty. From the people at check out to management to the people working any counter (good luck trying to get something from the premade food section … they will ignore you forever).
And on the pre-​made food why bother? Everything is old and stale and gross. You actually have to check the non-​perishable food items to make sure they have not expired. (Who even knew that soup etc … could be past the expiration date?)
On top of all of this the prices are outrageous.
Despite the fact that it is next door and I have to walk about fifteen minutes to get to another store, will never go there again. The people are awful, the food terrible, prices put of this world and did I mention just how awful the people who work there are?

Bought two steaks there from the butcher. BOTH were gummy sticky and slimy. A definite sign of a steak gone bad. This happened in two separate occasions.

NASTY CUSTOMER SERVICE. RUDE, UNPROFESSIONAL…
I use to shop regularly at Jubilee as it is very convenient — I live upstairs from the market.
When I walk in to Jubilee it’s like playing «Guess how much this costs» game… The unit price which should be posted on the shelf sticker next to the price of the product where it tells you what an item’s cost is per pound, gallon, ounce, etc. is not existent. To make matters worse there are no prices on many kitchen staples. A jar of mayonnaise rang up $ 6.49 — are you kidding me!!! There are no scanners available for self check. The produce department scale is hidden in a corner.
THE POSITIVE
The meat department and fish department are EXCELLENT… Everything is fresh and the butcher and fish monger are very pleasant and knowledgeable. They will prepare anything you want to order. Crown your lamb, butterfly your chicken and debone a leg of lamb if you ask them. That is why I gave them 2 stars.

Jubilee marketplace carries such a large variety of so many products. I seem to always find what I need. Not cheap. But, did I mention the variety? Nayonnaise, a vegan sandwich spread is today’s odd item I needed. They carry two kinds. Success… again. Tonite’s staff helpful and pleasant.

This is an okay enough supermarket to pop into but I wouldn’t exactly go out of my way to shop here. I did not even know it existed but I managed to stumble upon it while walking home from the park a few weeks ago.
The floor plan of the place is weird! I almost got lost, discovering hidden away little sections of the store that lead off to nowhere or circled me back around to where I started. It was like entering a wormhole!
The variety is nice and they seem to offer a particular abundance of different types of Asian style foods. The prepared salads in the deli case looked old and crusty. The meat and fish looked pretty good though.
As for prices, some were better than the now closed Food Emporium which used to be on 68^th & Broadway, most weren’t; and Food Emporium was pretty overpriced in general.
Still, your best bet in this ‘hood is Fairway but if you live close by to this place and are too lazy to walk or don’t want to endure Fairway’s or TJ’s lines, Jubilee will do in a pinch. You just have to be a bit choosy in what you purchase.

There are so many things wrong with this grocery store. So. Many. Things. Where should I start?
Prices: This place is literally double the price of any other place in the world. I had a craving for Chex. Guess what I paid? Guess? $ 7 for a box of Chex. (Stupid me for paying it but I really wanted my Chex.)
And don’t ever contemplate buying butter at this store because 4 sticks of organic butter will cost you $ 8.29. You can get the same butter at Fairway or Trader Joe’s for $ 4 less! (My husband was the culprit on this one.)
Staff: Seeing as this place touts itself as a friendly neighborhood market on all it’s ads, you would expect at least a smile. Maybe a nod? Well forget it because you won’t get any type of acknowledgement at the register. Or anywhere else in the store. Not sure why staff is so miserable here?
Products: So they have a lot of stuff here. So much that I wonder about their inventory control practices and whether or not they utilize LIFO or FIFO. Must be an enormous task for some poor soul. In any case, this place has so much stuff that it’s disorganized and they forget and /​or don’t concern themselves at all with expiration dates.
Oh and the food in their deli? Looks ancient. Even my husband commented on this and he’s been known to eat leftovers after 5 days without blinking an eye.
There is one good thing about this place: It’s usually fairly empty. So if nothing else you can overpay without waiting in a 20 minute line. That’s about it.
Consider yourself warned.