Joseph Edwards

Superb customer service and integrity, and more interested in helping customers and being honest than making a quick buck at someone’s expense. Highly recommended.

Recently got my watch repaired by the folks at Joseph Edwards — I have nothing but positive things to say about my experience.
First, they ended up being more than 50% less expensive the the average quote I received from a bunch of competitors I visited in the midtown area.
Second, they were able to clearly and reasonably explain to all of the costs and timing requirements with a level of transparency that was far greater than the other watch repair shops I visited.
Also, and this is hard to explain in words, but they just seemed much more trustworthy and less «sales-​y» than the other repair shops. Take that for what it’s worth, but I definitely left with a sense that I got honest work done for a reasonable price.
Really great work overall.

Dropped in to have my watch band replaced (I had the strap already purchased). They fixed it right away, only about 5 minutes, and wouldn’t accept any money. Instead, they asked that I donate money to an autism charity in Brooklyn that they support.
Speedy and friendly service. I’ll be back!

Pricey for a band adjustment ($ 25 + tax) for my Michele watch. For something simple, I would recommend going elsewhere. Went to another place for a battery replacement and they told me they would have charged $ 10 to remove links from the same watch.
Otherwise, they seemed knowledgable, had a nice selection of watches and seemed competitive with their merchandise pricing.

Had two philip stein batteries replaced, excellent people at the store! Very friendly and helpful! Am from CA but will definitely get it replace here next time it needs it! These people are nicer then the folks i had to deal with back home!

The owner of this place is shady. He’s very full of himself, although he shouldn’t be, because he’s a weirdo. He has no regard for the customer, and has awful business practices. It’s a surprise his store is still in business. I recommend any store but Joesph Edwards. Or just go online, it’s much cheaper.

Was only in NY for a couple of days and brought my Philip Stein watch with missing pins (2 had come out). They not only fixed it but were able to get it back in under 2 hours. It’s nice to have a trusted authorized repair center that is friendly and great service! Thanks!

I don’t know about some of the other reviews, but my experience at Joseph Edwards has been nothing but the best. The staff there is very friendly, and despite not knowing what I was looking for, the saleswomen were very attentive to my requests of my idea of a «perfect watch.» I walked out of there with a Philip Stein and a discount :). They also have an experienced watchmaker on the premises that polished my old and beat up watch to perfection! Overall very satisfied!

I brought my Movado here to have some links removed in late November. Only four months later, my watch fell off my wrist and had I not heard it hit the ground, it would have been lost forever. I returned to the store and explained the situation. Rather than being apologetic for the fact that I nearly lost my watch due to their faulty work, I was told that I would have to produce a receipt for the original service otherwise I will be charged for the repair. Take my advice and go next door!

Joseph Edwards is a great store with courteous and knowledgeable staff. I bought a watch recently only to find they would offer me a much better price so I returned it to my original place of purchase and bought it at Joseph Edwards to get the full warranty and personal service.
After not being able to figure out some of the atomic radio settings I brought the watch back and both Victor and Morris spent all the time required to get it working 100% to my satisfaction. Victor even brought it home with him one night to let the Atomic radio reset.
Class act and I would definitely do business with them again.

Great watch store. The people working in there are super friendly and helped me out so much to find my perfect watch.
It’s a cute store with great goods.