Jim’s Shoe Repair

First off– I’ve been coming here for over 5 yrs. they are the best at repairing any shoe to its original state. I’ve had 10 yr old Tod’s shoes and these men– make them look brand new.
If you have new or used Christian Louboutin-​this is the place to bring them for a perfect match, seamless and flawless application of non-​skid protection. They fix the red bottoms better than the ‘other more expensive place’. Highly recommend Jim’s for the best workmanship in NYC!

Great service with friendly staff. They did a great job repairing the edging and removing scratches from my briefcase and all for a reasonable price. Will definitely be going back for leather repairs again.

This place is a real gem. Got my soles repaired like new same day, at a reasonable price. Andrew and Anthony offer great customer service.

Jim was helpful and had the shoelaces I was looking for. He priced fairly too. I would certainly go back.

Jim’s is the BEST! Very reasonable and they will not disappoint…

If Jim’s can’t repair your shoes, then no place can!
This place is an institution in midtown New York. Even as it transitions to a new generation, the standards and magic remain. The employees in the back are craftsmen of the highest order.
Whether you go in person, or mail your shoes to them, the job will get done. They have experience with all of the top designer heels and bags, so don’t worry about your precious pair – be they Blahnik or Beatnik. They can take a brand new pair and put on tips or heel protection as preventive measures; they can make old shoes look new. They can get rid of most rain and snow damage, as well as repair most broken heels, damaged buckles and shredded leather. (I would even bet the ranch that the infamous Louboutin heel that got caught in the Conde Nast escalator made its way to Jim’s.) They will do their best to change shoes’ color, and to make them fit better on deformed feet. They can repair even the nastiest luggage damage caused by overzealous TSA agents.
Lest I forget – that delicate ankle strap that kept escaping from my fancy evening shoe… Lots of high-​level counseling, and many specialists had re-​attached the two, but the strap continued to reassert its independence. Only Jim’s could settle the problem and remarry them for what seems like a permanent and beautiful relationship.
…And I must give a shout-​out to the shoe shine gentlemen. They are true, old-​school pros, and they take pride in the job they do. So, walk in, right off the street; they are waiting for you.
Nice, fair, no nonsense, and reliable. I hope that, like the shoes they repair, Jim’s lasts forever…

I’ve come to Jim’s twice for minor shoe repairs. The first time was for reheeling a pair of very scratched-​up black suede heels. They did it for 15 in one day and the heels came back looking fantastic.
The second time was for reheeling a pair of black leather shoes. This time the initial damage was far more severe: the heels were absolutely destroyed, and the inside of the heel was completely exposed. The leather was also beat up. Jim’s charged 22 for reheeling and a shine. The shoes came back looking brand new, better than when I got them. However, it took a little longer to pick them up – I dropped them off on a Monday, and they were ready that Friday.
Overall, I’m very pleased with the results I got both times at Jim’s. Whenever I’m in the neighborhood, I will go to them. The price is more than fair, the service is polite and no-​nonsense — what more can you ask for?

pros:
–friendly service
–prompt service
–staff is american (seemingly) born n breed so there is no issue with miscommincation for us english speaking clients.
–drew (?), the hot employee who is seemingly the orginal owners grandson
–replaced the shoulder strap on my designer purse and kept the hardware to put on it form orig. strap.
cons:
immmmmmm… maybe the price tag for repairs and the hrs of operation

I went here based upon a recommendation from a sales professional at a designer shoe sample sale. I brought in my shoes and was initially impressed by the amount of time one of the workers spent trying to figure out to shorted the straps. Little did I know, this implied that he may not know what he was doing! He advised me that he would need to shorten them by tucking the straps further into the bottom of the shoe, which I was reluctant about because the straps were elegantly tapered and this alteration would get rid of some of that, but he convinced me there was no other way, so I agreed. I went back a few days later, and he had shortened the straps of one shoe too short and they no longer could fit around my ankle. He told me he would fix it. I went back again, and this worker was no longer working here. The owner looked at the shoe repeatedly and claimed that nothing had been done to the shoe, that he didn’t know who worked on it and insisted that nothing had been altered and kept asking me in an extremely condescending manner, «Who worked on these shoes?!». While many other employees just stared at me, knowing full well who had worked on those shoes. The owner eventually told me that the person who had done the alterations couldn’t have done the work because he doesn’t even know how to do that kind of repair!!! He told me he would fix it himself. I went back and now there was leather attached to the satin straps with white thread in order to make the straps long enough to fit around my ankle! The owner didn’t even bother to tell me that there would be mismatched material (leather versus satin) nor did he bother dying the white thread to match the color of the shoes! I pointed out the poorly done job to the employees and so another worker comes out (now the third person to work on my shoes), he says he’ll fix it. I go back, the leather is still visible, but he did dye the thread to somewhat match the color of the shoes. However, where the buckle hits my ankle is different on each shoe. He offered to adjust them, but this was the sixth or seventh time I had trekked all the way up here from midtown and I wasn’t about to have them make any more mistakes or waste any more of my time and money visiting this shop. The only person to acknowledge the errors, my time, and my disappointment was the last worker. Yet, no one else, including the owner acknowledged that they ruined a pair of designer pumps and that I wasted many hours and additional money. This was the worst alterations experience of my life. I only wish I had looked at their Unilocal reviews prior to dropping of my repair.

I have been coming here for years and am never disappointed though always amazed at the work they do to repair my shoes. Everything from expensive designer heels to a pair of clearance boots from Aldo is done with the utmost care. Hopefully this place sticks around for a long time to come.

I went here today after finding the shop on internet. This place is outstanding and knowledgeable. They fixed my colleagues Prada pumps in 10 minutes. They look brand new and the price was right! Thanks for the excellent service. I will be returning and also highly recommending.

Outstanding job! The R&M Williams boots came back like they were just bought from the store! I am really happy and very pleasantly surprised. I did expect high quality since this shoe repair service was suggested by the manufacturer in Australia, but this exceeded all my expectations (the boots were extensively worn). Thank you so much! We are your customers forever

I normally use other shops for my shoe needs, but I was very busy and could not get in to my normal place, as Jim’s was around the corner from where I work, I took a pair of my girlfriends shoes in here for some rubber protective soles. Was a little off put by the apathy displayed by the employees… Almost felt like I was bothering them, after filling out the ticket I asked when I could pick them up and was rather rudely told a week (For rubber add ons? Really? My normal place will do it in less then 48 hours) but I didn’t have time to take them elsewhere so I said what the heck.
Called a day before they were ready to see if they were ready and the lady on the phone could not have been more disinterested, I asked if they may be ready and she said «when were they supposed to be ready?» I told her the next day and she curtly replied «They aren’t done» I finally asked her to check and she came back and said yeah they were ready.
When I went in to pick them up, the guy behind the counter told me «They will be ready tomorrow why would you come today» and I informed him that I had called, they bring out the shoes and just handed them to me, no explanation, no review of what was done just «here you are, here’s a bag, goodbye» the work was ok,. but frankly the attitude I was given means I will never set foot in that store again.
They apparently are all up in arms over losing their lease due to Duane Reade kicking them out so it can expand. after the way I was treated, I won’t be sorry to see them go

I work for a high end apparel company in the area that frequent their services. When I told the older white hair lady behind the counter who the bill was going to be made out to she snickered and started making fun of the company I work for with her co-​workers that were in the back room. She had 3 other co-​workers laughing it up.
I had brought an expensive leather belt to be repaired and gave them precise direction. They were suppose to use matching color cotton floss to do the repair. When I went to picked it up they did a shitty repair job, using polyester threads that don’t even match. I had to tell them to redo it which they were rude about. They didn’t do a completely correct the time either but since I was press for time because I needed the belt right away I had to correct the belt myself.

I cannot advise strongly enough against this place! I brought them a very expensive pair of Italian shoes which needed to be resoled. After explaining how they were going to fix them I left the pair to pick up a few days later. Upon my return, I saw that they what they had done was not at all what was explained to me and agreed to. They completely cut up the pair and hot glued on a cheap looking rubber sole. The shoes are completely ruined. Aside from the fact that they look like a joke, they are extremely uncomfortable. To compound matters, when I attempted to speak to them about it they were extremely rude and even yelled at my girlfriend. I would never step foot in this place again. I am not a usual Unilocal poster but this experience was just beyond belief.

If you love your shoes, take them to Jim’s! This shop keeps my Robert Clergerie shoes looking new — and does the same for others based on the Jimmy Choos and Manolo Blahniks women were picking up when I was there one Friday noon. It is well worth the price and the atmosphere is old New York. The shop is endangered by expansion plans from adjacent Duane Reade. Read how to save it at

I brought two pairs of riding boots for repair. One pair needed the worn out heels to be replaced and another pair I had a slight tear from the sole and the leather of the boot. The service of the staff was mediocre but there were a lot of people in line. I was completely satisfied with the quality of the workmanship and my boots were shined.

The staff at Jim’s is very knowledgeable. They are really ready to help you fix even the most beat down pair of shoes (i.e. my favorite boots that enabled me to trek through snow covered streets and dance on bars, that arrived without lifts and tons of stains). Sometimes the repairs take a little longer than I would want, but its okay — because the work is excellent.
Not cheap, but not expensive. FAR superior to the Leather Spa (and the staff is much nicer!)

Great and quick service.
HOWEVER:
I brought my boots in here to get a patch. The first time, I had a tear on the same place they placed the patch on, and they redid it again. After 3 wears, the tear reappeared (which is a sign they didn’t repair it properly) so I’m cool off going to them to redo it again, even if it’s free. I just want the problem to be repaired. I don’t want to go there every 3 wears –_​–
I also brought a pair of sandals to be resoled and they did a great job.
But all in all, I’ll probably goto whichever place can properly patch the open hole on the side of my boot and goto Jim’s for things like resoling, but definitely not repairs.

Dropped off a large leather bag with a stain on it from a spilled drink. I didn’t expect it to take such a long time to clean it.
I went back a week later and they didn’t do anything to it, I was like «you couldn’t do anything for this stain?» and the guy looked at it and said «Oh I didn’t notice it.»
Hhmmm…That was the whole reason it needed to be cleaned.
Come back next week.
2 weeks go by, I call back to pick it up. «One side is done but the other side he’s still working on it, can you give it another 2 days?»
I laugh.
The girl on the phone realizes I’ve tried to pick this bag up forever.
Nearly 3 wks later… it was finally done. It was weatherproofed but took a lot longer than expected.
On the other hand, getting shoes fixed is fast and good priced so I would stick to shoes @ Jims!