Jimmy Choo

I love jimmy choo, but the store at this location is bad. Except for one sales lady who is nice, the others are rude and pushy. I spend so much money on shoes, but never feel like to spend any money here. Those ladies are such a turn off. Although I never had any problem with them, I see a lot of times the customers are pissed and try to talk to the manager. Although this location store is bigger and closer to where I live, I would rather go to jimmy choo store on 51^st street, the people there are just so amazing.

Omg — Do NOT spend money at this store! Customer service died at the door. Went to buy a pair of boots for my wife. Debating 2 styles and we told the sales person this. Other pair was at Saks and we asked if we could return. The sales person said yes but needs to be seven days from date of purchase. We decided on the biker boot at Saks. Came back to the store and they said sure we can return for a credit. Forgot to mention that was all they could due wen we purchased the boots. Must really need the sales! I explained we wanted to return since they could not get the other style we wanted and only Saks had this particular Jimmy Choo boot. Manager was rude and insulting. I told the manager for flagship boutique you would expect better service than a department store. She said it is a different business model. Well she is correct — it is. Get your Jimmy Choo fix any where but at the madison ave. flagship store because remember it is a different business model — one that includes lying sales staff and no customer service the minute you swipe your card and sign the sales slip (read it carefully). You are much better off at the department store (insert name of fav. high end retailer) where they understand the value of a customer who can spend over $ 1k on boots.

The manager at this store is unbelievably rude. When I first went in the store a customer upstairs was bitching about her experience with the manager to another staff member asking to not have to deal with her. At first I though this customer was being a bit silly, however about five minuets later I also had to talk to the manager and her customer service approach is out of control levels of rude. Finally after my run in with her another different customer stopped me on my way out and said «I know how you feel» and pointed to the manager. Looks like jimmy choo need to do something about her.

Fashion night out review:
I love Jimmy Choo… but I have to say I was not impressed by the small store layout or the shoes on display for fashion night out. I felt the shoes were more business or business casual but missing was the flair, the fun, high glamor that Jimmy is so known to stand for. And where was the champagne? There was only one saving grace… a black strappy shoe of marabou feathers cascading down from the T ankle strap to the open toe like a waterfall of fun. Unfortunately, the sales people were not quick on the ball and with no champagne in hand to keep me, I kept walking on.

On my first trip to Jimmy Choo, I bought one pair of each: boots, flats, and heels. I took home the heels and the boots. The first time I tried to get my foot in one of the boots, the boot completely tore and it wasn’t because I was digging my foot aggressively into a boot that was too small. The flats were supposed to ship in time for a special occasion and did not get to my house by the suggested arrival date. All in all, I had a terrible experience… Although, the saleswoman who initially helped me did send me a bottle of perfume when it was discovered that the flats did not arrive in time and I was given a refund because one of the boots broke before I even wore it out of the house! Usually a store credit is only given for exchanges… I would have been extremely annoyed if I had only received store credit — the tear in my boot was absurd… I wouldn’t expect to get a tear that big for shoes that cost 2% of the price of my Jimmy Choo boots!

I’m not really a shoe person, but I think I’m becoming one.
We were walking down Madison, and I see the JC store. SJT turns to me and says:
SJT: Let’s go into Jimmy Choo.
ME: Are you serious? Why?
SJT: Because I know you like these things.
ME: Awwwww… OK! :)
We walk into the store, and instantaneously I am in a shoe trance. SJT is saying something to me and I am not listening because I have beautiful eye candy in front of my eyes. The front of the house displays more everyday shoes with killer heel heights. The real sexy shoes are in the back of the house… delicious.
SJT says to me as we’re walking out…“Babe, I think you should be a ninja so you can afford all your bags and shoes.“
Hehehehehe.