Inglot Cosmetics

I am visiting from Seattle and visiting inglot was at the top of my list. I don’t know too much about the brand and was hoping to get some information on the line via sales associates. First of all, not one person said hi to me. The two women sat in the back working on their computers and just let me roam the store aimlessly. There was one thing in particular that I wanted. I was able to get one of the sales associates attention so that she could grab the product for me and that was it. She didn’t offer anymore assistance or even try to add to my sale. I come from a retail background so I know how this works. After I walked around the store I was bored and had to go back to the computer area to ask someone check me out. Very unprofessional and not helpful in anyway. I head back to Seattle tomorrow. I am extremely disappointed in the service I received at the one place I made a point to visit during my stay.

Amazing locations, such a wonderful view over the Meatpacking district.
Easy to find if you know what you are looking for. Level 5 btw’s if you can’t find it, take the life next to anthropology.
Big, beautiful and spacious.
Helpful, kind and accommodating makeup consultants, answered any of my questions.

Mahasna or whatever her name is knows how to deliver shit customer service. I purchased what I believed to be two flesh toned lip liners at the Times Square location along with a matte eye liner. I stumbled in after having a few drinks at Mother Burger. The «makeup artist» swatched several lip liners on her own hand and she proceeded to point to two colors for me. As a professional I assumed she knew what she was talking about but when I got home I realized NEITHER were my shade. As I brought them back to this location I explained what happened and I was told flat out no I can’t return anything. She didn’t ask me if they were used, she didn’t check to see if they were used. She simply stated if I opened the box and the seal was broken then I couldn’t return then. I never saw a seal but I told her I don’t believe the seal was broken since the items were in my possession since ⁵⁄₁₅.
I told her I purchased them because one of the makeup artists told me those were my shades and she proceeded to say that I wasn’t forced to buy the products ??? LOL excuse me? Are you not a makeup artist or are you just a sales associate? If you’re just a sales associate then you should’ve said you can’t assist me with the likes of those things and I would’ve left. Mahasna kept talking over me saying that I CLEARLY knew the return policy. Yeah, AFTER you purchase the items it’s CLEARLY printed on the receipt. I had already told her that I only purchased Inglot at IMATS so how would I know this??? She proceeded to call the Times Square store for what she CLAIMED to be the other side of the story only to find out she blackballed me. When she hung up she said that I can’t return the items to Times Square either. This is when I lost it!
I told her I was under the impression that Inglot hired makeup artists. If that particular sales associate didn’t know what she was doing then she could’ve said so and I wouldn’t have purchased those two items. I could’ve gotten a cheap beauty supply liner if I wanted to be jerked out of my money AND not assistance. Now I’m stuck with two items that I can’t use. She said I should’ve known my shade and that unless the sales associate said to me «these are your shades so buy them», then the sales associate wasn’t telling me that was my shade lol. I sat there and watched the sales associate at Times Square swatch five liners on her wrist to point out two colors for me. If you weren’t there then you can’t speak about the sales associate and what happened. You need to be speaking about this refund. As I was leaving I reiterated her name (I overheard it but wasn’t sure) so that I had it correct when I called corporate. She said that Mahasna sure was her name and asked if I wanted her number… Why would I want your number ?? I said no but asked her how to spell her name. She continued to pretend clean and gave me the silent treatment. I asked again and she ignored me yet again so I asked her «are you ignoring me??» and she said «you said you don’t need it.» I reiterated that I didn’t need her number and I said no to that. She continued to fake clean.
The same thing I said to her face I’m saying on Unilocal.Inglot will never get another dime from me. Not at IMATS and damn sure not at retail price. I won’t even purchase their items third party. I said to her I came to Inglot first since it’s one of my favorite brands and she still didn’t give a damn. Still served piss poor customer service and tried to give me attitude because I said that a sales associate picked out my liners for me. Then she tried to flip it and and say that I was the one giving the attitude. I allowed those stupid ass comments about no one forcing me to buy the items and her talking over me but once I was blackballed that’s all she wrote. Then to find out this bumbling idiot is a director and that the Chelsea location is the HQ. Who tf hired this clown!!!

I went there today with my sisters and daughters. I had an awesome experience. The ladies were very informative about the products I asked about. They were very helpful and took their time with us. We didn’t feel rushed in making a purchase. I will definitely return to this location.

After a nice review earlier this year, I have to write an update. I took some friends up to the store since we were already at Chelsea Market. While browsing around, the person that works there told us we had to be quiet because they were filming. I’ve never been to a store where a customer can’t talk. I understand they use the space for multiple things, but when your customer is buying a few hundred dollars worth of product, it seems very unprofessional to ask us to be quiet.

Purchased a voucher from GiltCity for a smoky eye lesson a few months ago and finally used it this past Saturday. Wasn’t sure what to expect because normally I don’t have great experiences with getting my makeup done but this experience was the best!
It is a little tricky to find the store inside Chelsea Market. I walked the length of the market before asking a security guard for directions. (Its on the 5^th floor.) Lucky for me, the place was empty when I got there. I was quickly set up with my makeup artist, Stephanie, who was a sweetheart.
Stephanie asked if I was familiar with doing a smoky eye and I told her I was but wanted to try something different. She led me over to the eye shadows and picked out shadows while asking for my input. I didn’t feel like she took over and talked at me. It was a collaborative experience.
Although I’m familiar with makeup, I asked her to treat me like a novice and she did. She explained what she was doing and why. I learned a lot and she was a pleasure to work with, creative and spunky. After finishing my eyes, she helped me pick out a blush and we put together a palette that would be perfect for day and night.
Absolutely a great experience and a great introduction Inglot for me. I’ll be happy to shop again.

Where should I start, I had the most amazing experience this Saturday at the Inglot studios in the meat packing District. I am 100% about great customer service and I received that and then some. I bought a voucher on giltcity for a free full face make over and $ 60 worth of make up. I was solely interested in the $ 60 worth of product but I thought it was too great a deal to pass up so I decided to try them out with the make over. I called and made an appointment for sat and although I was a bit nervous b/​c of all the not so great reviews on Unilocal from both locations.
I came in for my appointment to this big spacious loft and was immediately greeted by Kay. She asked what can she help with and I explained I had an appointment for a make over. She led me to her station placed my bags. I explained I was going on a date to celebrate my wedding anniversary and I need to look smoking hot. I told her what I was wearing and she took me to start picking out color palettes. I was still a bit nervous as I didn’t see anyone my skin complexion and was unsure if they knew which colors with best work with my chocolate skin tone. Boy was I wrong Kay took her time blending and sculpting my face also highlighting under my eyes I was in love. I told her for eyes I wanted a killer wing and she told me Stephanie was the best so she had Stephanie come over and do my shadows and grant my wish for a killer wing with that amazing 77 black gel liner. Every artist should have that in their collection. Over all I was more than pleased with the outcome and excellent customer service not too mention they served me cookies and ice cream so I was all the way sold! After my make over I got to purchase items with my $ 60 voucher and I got 5 things which I thought was a steal considering some other place like MAC and you can buy possibly 2 things for $ 60 bucks. My inglot definitely has a lifelong customer. I received so many compliments on my make up I most certainly will be back.

Minus one star because this place is hard to find! After calling, I was told it is on the 5^th floor of Chelsea Market. If you plan on going, use the elevator at the front. The others will lead you to Narnia, take it from me!
The space is massive and like a makeup Heaven. I was helped by a very friendly associate who happily helped me swatch every brown eyeshadow Ingot has.
I settled with three gorgeous shades and a freedom palette for under $ 30.00
Much more spacious than the Times Square location!

This review is strictly for Fashion Week event — 5 star to my friend’s show.
Fantastic and really cool new stuff.
Can’t wait to get those new jewellery.
Huge space and congrats.

I believe this is the main store that has most of the stock (in NY) and does online shipments. It’s a large space and you’re left to choose your own shades and play with the makeup, then you can build a Freedom System palette and choose your own shades. Definitely worth the time and money if you’re ever in NYC. So far I haven’t found an Inglot product that I don’t like, and it cannot be beat for the price.

I absolutely love this place! I found out about this brand recently when the Chelsea location opened. When I heard about their Freedom Palette system and how everyone else was praising them for their pigmentations on their eyeshadows, I knew I had to check them out.
I think we happened to stumble in on a good day because the only people that were there were just me and my two friends, one who was being dragged there, so we got the attention of the associate, Roe, all to ourselves. She was AMAZING in doing my friends make up and mine as well. We are asian so normally if we go to sephora and ask them to do our make up, we would look like pandas. But Roe managed to make us look HOT instead of like pandas! And my friend who was being dragged there got so into the make up, we didn’t leave until four hours later.
Other than the service we got, the make up is so superb in quality. I finally get to make my own customized palette with really high quality and pigmented eyeshadows. It’s seriously girls’ world in there.
BTW, I rated this company INEXPENSIVE ($) because I’m comparing it to all the other same level brand companies out there like Dior, MAC, YSL, UD, etc. I know there are other make up brands like e.l.f. that are MUCH cheaper but I would never put Inglot on the same level as something like that.