Ina

Self absorbed employees so cool they don’t have to help customers. The selection is decent but the noho location is by far a better option

I was ready to splurge and buy myself a nice handbag and even whatever else hits the eye. But what I observed left much to be desired for a wannabe high end consignment store. The differentiating factor behind many successful stores and brands is customer service! Please train your staff to have a modicum of it along with the following skills (based on what I observed):
1. Size potential customers up. Young ladies were complemented by their shoes (non descript) even though place was almost empty and it was only me and them. I may not look like a fashionista since I’m bundled up but I was ready to buy… Not from here…
2. Staff are more concerned with chatting up among themselves.
3. I observed how one staff mocked and look with disdain towards a tourist who just spent money!
When I saw this last one, I just left. I can’t support this type of business. Did anyone acknowledged me or asked me for help? No one. Maybe I didn’t fit the demographics… Their lost!

Rude. Did not offer to help and accused me of attempting stealing in the most ridiculous scenario. After I purchased a scarf the owner still refused to apologize for his accusation. Don’t shop here… there are so many better places in this area.

This store is very big with second rate designer clothing.
It’s always empty with very few customers few times that I have visited this location on 13^th Street.
It smells very poorly like strong disinfectant.
The staff seem to be on a permanent break;
More interested in chatting with one another than assuring customers.
I give this location a one star for being poorly attended, too large with a sad collection of merchandise in a bad location and for its obnoxious staff and bad odor.

Employees were decent but spent a lot more time chatting with their friends to actually help out as much. I waited behind three other people in the check out line while four other employees sat around chatting with other people. There were a couple helpful ones though, so I’m not complaining about all of them.
The selection was decent and quite a few good brands. A lot weren’t big standouts and prices were still higher than I would have expected to spend at a consignment/​thrift store.
Still might go back but might try another location.

I found my favorite shirt here!
I was stumbling around Union Square when I happened upon this lovely, little shop. As soon as I stepped in I knew I liked it. The clothing selection is tremendous for both women and men; the staff is very helpful (they will even help you coordinate an outfit); and the overall vibe of the place is very chill and relax. I love this store and very much look forward to coming back! It may be a few blocks removed from the heart of Union Square, but it’s worth every step. Highly recommend.

The store is very open, spacious and modern, very nice vibe. Unfortuneately most of the clothing was disappointing. I’ve found better at Goodwill in Chelsea for far less money. There was one dress I really liked and would have gladly paid the 100+ dollars they were asking. But sadly, it had what appeared to be a bleach stain on it. Are you kidding me? The dress was silk, designer, dry clean only WITH A BLEACH STAIN. It should never have been on the rack at any price. It was totally unwearable.
The NoHo location is fine but this one on 13^th street is just a glossy, overpriced thrift store for tourists who don’t know any better.

The prices are great for consigning designer clothes, but their staff isn’t too great about customer service. It’s worth it though for the higher than usual sellback prices.

I found this store by chance on my way to meet a friend at a nearby pub on a Sunday afternoon. I usually love consignment stores, but I found this one completely off-​putting. The blaring rap music didn’t put me in the shopping mood at all, and as I made my way through the store, I saw why no one had greeted me although the store was otherwise empty: 2 or 3 young men were sitting around the cashier’s desk engaged in a very animated conversation. I assume one or two of them worked there, and the others were friends who had dropped by? I was glanced at, but not acknowledged or made to feel welcome. I looked around for less than 10 minutes, I just didn’t like it in there. In the future I’ll stick to stores that are friendlier and have a more pleasant atmosphere.

I like going to INA to look for hidden treasures but this new location is my least favorite because it smells pretty bad. While it is the biggest, their inventory is pretty lackluster. This is the only location that takes middle end designer stuff.

The place is decent if you are a typical sized person but even then the people who work there aren’t as attentive or polite as they could be. Prices aren’t terrible but considering you are going to a place to wade through a bit of randomness you can likely do as well or better in other places that are larger. People who work there need to have less of a snooty attitude towards customers. You guys sell used clothes, and even if it were Saks you should still have better manners.

Ina is a popular consignment shop that carries high-​end designer goodies, everything from accessories to clothes. There are 5 separate locations in the Noho, Soho, and Chelsea location that carry both men’s and women’s items but I am super duper excited about this Union Square location because it seems to be a bit bigger than their other locations.
They also have an online shop and I’ve sold a couple of items through their consignment shop, so I’m welcoming Ina with open arms.