iDigitize Video Transfer

Have been using iDig for a few years. The work is always good and on time. But, and this is a good but. Last month I had atranferj job i needed done asap, and i was out of town. Call Waldo, and was able to do it for me by just sending files by texting. When I got home, it was waiting for me. They are the ones you need in a crunch.

DO NOT USE. DO NOT EVEN THINK ABOUT IT. DO NOT. DO NOT. If I can give them no stars I would.
They speak of quick and easy turn overs and it’s a lie.
I dropped off my VHS tape at the UPS drop off point in soho. They pick it up the next day and never sent a confirmation email, like they said they would on their invoice. I had to call to make sure they had my stuff which the front desk guy said that it’d be done by the end of the week. At this point, they had me pay and I thought it would be the end of that.
The end of the week rolls around… no notification, no email, no call. I call the UPS store to see if they had dropped it off… Nope, nothing had been dropped off. Called the front desk guy back and he was confused as to why it wasn’t delivered. He apologizes and guarantees it’ll be there by Monday.
Monday rolls around and I was excited to receive a confirmation email that it had been dropped off… At the wrong UPS store. Call the guy back and he reroutes it, blaming it on the «new delivery guy».
Finally! It was at the right place, I pick it up 3 WEEKS from the original date. I pop the USB in and voila! NO DIGITAL FILE! They ended up emailing me the digital file to me.
Horrible. Disorganized. Save yourself the stress and find another person to do it.

Took 6 days to respond to my order. When they did respond, said I didn’t fill out form. (which I did) 3 days later email saying they got my order… 2 days later complete. Product was good… communication poor.