Icon Parking

I used the Parkwiz app and reserved my parking spot.
I showed the parking attendant my phone with the prepaid parking pass and paid $ 25 and parked an SUV for 6 & ½ hours!!! Good luck trying to find a better offer in the theater district on a Saturday night in the summer!
The vehicle was waiting for me when I arrived to pick it up. Little to no waiting on pick up and drop off.
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I wish I could give 0 stars because this was the biggest ripoff I’ve ever experienced in NYC. I had to pay $ 110 + tax for 26 hours in this garage. They charge $ 60 dollars for 24 hours, and then $ 50 dollars for *each additional 3 hours.* Had I parked there for exactly 48 hours I would only have to pay $ 10 more. This is hands down the biggest rip off garage I’ve ever parked in in NYC. I’ve parked in many garages overnight all over the city, and never have I ever been charged an outrageous hourly fee after my first 24 hours. I admit that it was my mistake for not reading the fine print, but I’ve never parked in a garage with such a bogus payment system.

I put in a request on line for a monthly parking price. Fernando called me back the next day and quoted a price of $ 450 tax included for the garage on W 15^th St. between ⁸⁄₉^th Ave. in NYC. When I called back a few days later he said that the price had gone up and was now $ 600. He couldn’t honor the quoted price even though my information was in the system. Sounds like a bate and switch con to me!

As everyone knows, parking in NYC on any night can be a nightmare… especially in this area. I have nothing to say but great things about the guys at this location. Had to park a minivan full of equipment here for a few hours and I was a nervous wreck… 1) Because it’s a van 2.) Loaded with equipment 3.) Trying to find a spot and walking 9 miles to the street. Turns out this was the perfect answer. I drove up, handed over the keys and walked 3 blocks to my event, came back four hours later pleased as pie! 4 hours, no hike, no parking and quick service for less than $ 40.
Thanks ICON! PS the attendants here are very nice and professional!

THIS IS FOR MERCURY GARAGE 350 W 50. Theatre district. He watched me disengage my smart phone charger and take my phone. When I returned to car, charger was stolen. How insanely ridiculous and inconvenient. Watch your possessions, clearly they do care about complaints.

$ 50 for 3 hours — stay away

My car was damaged on Saturday night at the 9 – 11 Park Avenue garage. The attendant concurred this was not previously there. He gave me a card and told me to call Monday. I asked that he put the damage in writing. He refused. He insisted everything would be taken care of. I called Monday and was shunted to several different people. One of them asked me if I filled out an incident report and asked when I could get to NY to have the damage assessed. I was never given an incident report despite asking about a written statement. He said he would call me back. I’m still waiting. Moral of the story-​if they damage your car, make sure you fill out an incident report. Even if I had, I’m not sure they would have rectified the situation.

I have had equally frustrating and disappointing experiences at Icon as a monthly customer at a different location. It’s worth driving a few extra yards for better service and simple courtesy. I encourage all to avoid Icon.

I have been parking my car at the 15^th and 9^th street location for several months now. My company, has a discount set up with the parking facility where we pay a discounted rate of $ 10 for up to 12 hours of parking instead of the $ 38. Every day I get my ticket stamped at work and I give it to the attendant and I pay my $ 10 and give the valet a tip.
Well, yesterday night I went in and gave Javier my ticket and debit card and he somehow missed seeing the stamp and charged me $ 38 (the full price). I tapped on the glass and asked him what he was doing, he looked at the ticket and looked at me and said, «oh, you didn’t tell me» I looked at him and told him I have been parking my car here for several months and have never had to tell anyone. Plus, I always put the ticket in the window with the stamp facing up like I did for him so I assumed he saw it. The right thing for him to do at that moment was to refund the money to my card and then charge me the correct amount. Instead he told me there was nothing he could do. I challenged him on that and asked him to fix it. He said he could not and that I would have to sign the receipt and he would fix it tomorrow (⁷⁄₂₅) I signed it but wrote what happened on the top of the receipt so we could correct it the following day. He became angry and told me I could not write anything on the receipt. He printed another copy and made me sign it. He told me when I came in tomorrow ⁷⁄₂₅ he would take care of it. I asked him to please make sure there wouldn’t be a problem as I did not want any problems. He said not to worry that he would take care of it. I did not leave feeling confidant it would be taken care of.
Today, 7/​25, I parked car at 12:30pm and saw Javier while he was parking another car. He looked at me, gave me a thumbs up and winked at me leading me to believe he would take care of it and when I came to pick up my car later it would be resolved.
I returned at 8:45pm to claim my vehicle and as usual gave the attendant my ticket faced up with the stamp clearly visible but this time did not give my debit card. The attendant scanned ticket and gave me my usual $ 10 price. I asked him to double check my ticket to see if Javier had left a note on the parking copy of the ticket. The attendant became frustrated and yelled that the fee was $ 10. I asked him again to double check ticket and see if there was any note about the $ 28 that was owed to me. The attendant at this point was frustrated. I told him that Javier had over charged me by mistake and that I was owed $ 28 and thought that Javier had fixed it and that I would not have to pay $ 10 today because it would just be deducted from the $ 28 I am owed. The attendant called Javier and continued to take customers. I stepped to the side. After 10min he was off the phone with Javier but continued to take other customers for another 15min without telling me anything. I finally became frustrated and got back on line. Finally when I approached the window he told me I had to pay the $ 10 today and that I had to come back tomorrow to talk to the manager. Now I was frustrated.
Why do I have to pay again? I’m owed $ 28! It wasn’t my mistake! There were lots of opportunities for someone to do the right thing (return the money to my card and just re-​charge me the $ 10, resolve issue with manager in the morning before I arrive, pull me to the side when I got there at 12:30pm to discuss with manager, authorize $ 10 to be taken off from amount owed to me when I pick up car and hold remaining balance for next time I park, etc) but instead NOTHING was done and instead I was forced to pay again and made to look like the bad guy, the idiot.
I will be calling the manager of west 15^th and 9^th tomorrow (Freddy?) and I’m hoping to resolve this, but based on my experience so far I’m not confident we will resolve this so just beware when parking here. The guys here really don’t care and can be very nasty and rude if you challenge anything about what they do or say. I will be updating this review after my follow up with manager tomorrow.

These guys know what they’re doing. They have tons of locations throughout the city, and a very easy to navigate website which can help you find the best location (s) for you ahead of time if you’d like, and even get price quotes depending on the dates and how long you plan on being parked there. I printed out my «Price /​Space Guarantee Coupon» from the website, and brought it with me the day I needed to part at this location across from Chelsea Market, even though it wasn’t necessary since they had space when I arrived.
Although parking here for 24 hours or longer will really start to add up, paying $ 25 for the early bird special (arriving before 10am and staying up to 12 hours) was a really great deal! They were quick when I arrived, and very quick when I was ready to leave. In less than 5 minutes, it seems, I had paid and my car was waiting for me to drive away. They are very fast and efficient from what I can tell, which is quite a feat because it seems they have hundreds of cars jam packed in there, haha!
My only issue is that I couldn’t figure out how to walk out and walk back into the garage without walking through where the cars drive. Maybe that’s the only way? There’s no stairwell or anything to get out? Either way, I totally recommend Icon Parking for visitors, and I imagine their monthly rates are probably fair as well for city parking. If you park here for several days, though, your bill will add up fast, so think twice in that situation!