HSBC Bank

Worst bank ever. You thought Citibank or someone else was bad? Try HSBC. You can’t get someone on the phone for your life. I had a business account here and good luck figuring out how to navigate hsbcnet. STAY AWAY

Recently visited this location to verify a check I received and found the initial customer service to be great.
I don’t have an account here but was stunned that the manager wanted to charge me $ 5.00 to cash their own check.
As a Chase private client, I am not used to being nickel and dimed, which by the looks of the other reviews is what HSBC is known for.
Shameful. The founders of Marine Midland would roll over in their graves.

This bank has lost its interest in small accounts. And seems to be methodically chasing people away. The flaw with this activity is that they will be losing these people who will not bring them their commercial dollars

I closed down my hsbc account this morning and expected a hassle because their phone and online service has been hell this past month. But the staff I encountered this morning was really helpful and genuinely nice. I only back online, but if I didn’t, I would consider this branch

This is a convenient location for this EVIL BANK (but all banks are evil so you have to lie down with the Devil somewhere). I liked when the ATMs were on Union Square East, but better than nothing. Good for when I am in the Union Square area. I rarely need teller service so ATM location is the convenience I need the most and there are plenty of ATM locations across the city.

So, after a week and half, the branch manager, Laura, finally decided to give me a call back. Her excuse was she ASSUMED that since I also got in touch with the Executive resolutions team, she didn’t need to call me anymore.
I told her that when people start to ASSUME things, they make mistakes… same thing his teller did when he refused to allow me to withdraw MY money out of MY checking account because he ASSUMED what I am going to use the money to do (even then, it is really none of his business). The branch manager Laura said she has five witnesses who can ‘testify’ to that her teller never refused to give me my money (although the bank’s video will certainly show something different). She basically turned around and called me a liar!
Contacting the Executive resolutions team, I was told that there is nothing they can do, and that if I want to go further with this, I will have to contact Irene Dorner, the CEO, instead, but without providing details on how to get in touch with her except a general snail-​mail address.
I guess they are betting that a regular consumer will not be able to get a hold of HSBC CEO’s direct number in the office. Now the matter moves to Ms Dorner’s hands, we’ll see where that takes up, and whether any of these people gets fired as they should be.

Three measly ATM machines in the foyer area in this busy yet convenient Union Square location gets the job done. Nothing more and nothing less. Foyer area is rather claustrophobic for such a small space like most HSBC branches present.
No comment on teller service as I did not utilize.

Just for your convenient ATMs!