HSBC

They seem to have closed this location as well as many other locations. HSBC REALLY sucks!!! I picked it for convenience of location and now I have to travel just to make transactions or use an ATM and then they want to charge you a fee when you aren’t close to a bank. How about you keep some open or waive the freaking fees!

I wish I could give this place zero stars but unfortunately there is no option for that!
I’m writing this review in addition to my tip that I posted back in April. I had a 1pm appointment to open up a savings account and the unfortunately the banker was still out to upon my arrival so of course I waited for her to return. We started the process to open my account but since her system kept crashing I had to return back to the branch the next day to complete the process. When I returned the next morning I was informed that I couldn’t open my because my name appeared on Chexsytems and in order to open my account she needed to speak with her regional manager even though I have a letter from the bank that reported me to chexsystems that the account was paid in full.
The banker contacted me a few weeks stating that she was still waiting to hear from her regional manager. Let’s forward, all of this took place in April and it’s now July and needless to say I’m still waiting to hear from the banker.

I could only begin the frustration in dealing with the Customer Relationship Center, in particular Tyra Sharpe. I have dealt with her in the past and now, unfortunately, I am dealing with her again. She wrote me two letters with totally different answers regarding one issue which left me confused. Sad to say that Tyra is the type who will not go above and beyond for a customer in other words, lazy.
So, I am using this platform to make people aware of the frustration in dealing with HSBC, particularly the Customer Relatinship Center.

Four ATM machines sits in the foyer area upon entrance. This HSBC branch resides conveniently in the 34^th Street district of Herald Square on the corner of the A, C, E trains. On weekends there are feces from the uncivilized toilet in the foyer area of the four ATM machines.
Albeit I utilized this branch on a weekend teller service is unavailable, thus this review is based entirely on ATM machines.

If you regularly travel through Penn Station, this is one of the most convenient HSBC bank branches around. Don’t be surprised if this location gets mobbed some mornings! It’s clean and bright, and you’re able to get all your banking needs done efficiently.
Last I was here, there was only one teller on duty — the other two were out sick. Since I only had to deposit a check, it was a relief when a staffer on-​hand reminded me their ATMs handle check cashing.