Holiday Inn New York City-Midtown-57th St.

We have stayed four days at this establisment.
Hospitality–
Front desk management was poor. Not gracious any answers were short and sweet. One word answers. No smiles or warm welcome.
Restaurant: Staff friendly, welcoming and efficient. The evening resturant manager did ask how we were enjoying our stay.
Security: Did speak but not a lot.
Room:
Basic-​décor!
no refrigerator!
meagerly stocked!

The price fit our budget and the location was prefect. the lobby décor yeaaaahhh not so great. It looks a little dated and motel like, yuck but the rooms are nice. I appreciate the free breakfast and the nice staff. Hey, it fit what we need. The FREE BREAKFAST was AMAZING

The Hotel is FULL of mice. I stayed on a higher floor and had 2 rooms. Woke up to family member screaming because she saw 4 mice in her room next to mine. Then when I got out of the bed I saw 3 in my room run under the bed. The night manager was not helpful. Didn’t even to send staff to remove mice from room. I’ve contacted the health department. I can only imagine if there was 7 mice on a top floor how many are in the rest of the hotel. One mouse is maybe an accident. 7 is an infestation. *****WARNING NEVER STAY HERE *****

For the money we paid, this hotel was decent. Our cards did not initially work, but then a housekeeper and front desk attendant helped us out. While mostly clean, it’s the lack of attention to detail and need for updates that got me about this hotel. The elevator buttons were not aligned. For example, the ‘11’ would be upside down or an up arrow would be tilted to the left. Furthermore, the fire sprinkler head in our bathroom was completely rusted out and looked disgusting. However, the rooftop deck was really nice and offered beautiful views of the city. But then it opened at 10am and closed at 6pm; why so little time? I probably wouldn’t stay here again, but it wasn’t terrible.

No air conditioning. Here on April 18^th sweating to death at 6pm in my hotel room. My neck is sweating. I’m not saying the air conditioner isn’t working. I’m saying there is no air conditioning unit. How can that be? I can’t imagine what this sauna is like in the summer.

Stayed here for four days with my class for a New York trip. We came strictly for classes and a couple shows, nothing major, so we weren’t in our rooms a whole lot. When we checked in we went up to our rooms and I was actually pleasantly surprised with the size. I was expecting a shoebox with some beds in it but it was pretty nice. It had a nice lounge chair as well as a desk, a safe, and a TV set with drawers. The bathroom was a sink and separate shower/​bathroom combo. The sink area was ridiculously tiny with not a lot of counter space at all. There was also carpet in that area which I always think is bizarre since it’s a hotel and wouldn’t you want to try to keep your rooms clean as possible? Bathroom + carpet = disaster. The toilet area was so confusing. I don’t even know what to say. It literally looked like a public bathroom toilet. The handle was LITERALLY a spitting image of a public stall restroom. Except this was worse because the handles are crap! You have to literally hold down the flush handles for a good 20 seconds before it’ll flush. 20 seconds doesn’t sound like a lot but if you’re trying to get outta there it’s a huge inconvenience, especially when you have lazy roommates who don’t know how to flush (disgusting). The shower is also so confusing. It’s a double knobbed shower (didn’t even know these still existed) and it made no sense. If you turned it all the way to cold it would be blazing hot but if it was somewhat in the middle it would be freezing. There was no formula it was just doing its own thing.
The service in this hotel is not the best either. One night I stayed in my friend’s room and when I went back to my room in the morning my key wouldn’t work. I thought it was broken so I went down to the front desk to sort it out since I thought maybe the magnet was busted. The European lady at the desk was beyond rude to me and then called security to escort me to my room in such a negative tone. I understood that security needed to be there for insurance when I was retrying my room key (didn’t have my ID because it was inside the room). When I tried it the security guard told me that the privacy lock was put on my door, which was a real pain because all my roommates were sleeping like idiots. So the security guard confiscated my key and I went back to my friend’s room. Moral of the story, don’t lose your key or you’ll get lots of sass from Russian people.
The elevators are tiny and there’s only three of them. Beds are singles. There’s no complimentary water in the rooms. It was rough. Will not be back.

Having stayed in another Holiday Inn in Midtown, this location is much better, bed was comfy, ooms are larger, breakfast buffet was very good. Staff are All super friendly and the gentlemen Conceiger was wonderful and a lot of fun. the lacation is great also If we visit again this will be our place of choice.

This place is pretty outdated and needs to be renovated. We got a good deal, but room was missing a lot. We stayed for 4 nights. Our room got very hot and they were unable to turn the AC on. No hot water in our sink. The toilet was industrial and we had to ask twice for more toilet paper. Good location, 3 blocks from Columbus Circle, which is a central subway hub. Would not personally come back. We wanted to see the view from the top, but the pool was closed for some undisclosed reason?

3÷9÷2016
Had a MOUSE in our room! Front desk staff allowed us to switch rooms, but no apologies from management nor IHG (I completed their automated email survey). Hotel front desk & housekeepers are very polite and do the best they can with what they have… I feel sorry for them.
The hotel is in serious need of renovation and improvement. Also — NO a/​c. It is controlled by management & turned on certain times of the year. They will supply a fan upon request but it doesn’t help much. The carpets are very musty & the fan blows it around. It’s horrible for sinus issues.
The hotel is in an excellent location. It’s unfortunate that the owners aren’t investing in a renovation.
We wanted to extend our stay, but after seeing the mouse… hell, no!!!

Overall my stay was decent the only thing I would say is the room service operator was rude very rude they need to just address that other then that it was a pleasant stay

Decent holiday Inn, I had a large room which was very quiet. Very friendly staff, the bar was acceptable. No problems at all with my stay. The price was fairly good for NYC.

Great location for what I was in NYC for and had a few places nearby to eat and drink at. Clean rooms and a nice breakfast right downstairs. Not a five star place, but I’d stay there again. Solid overall experience.

My Husband and I have been staying in this Hotel for Business trips for about the last FIFTEEN years. It’s not the fanciest place in town, but the prices are reasonable and the rooms are clean and very large compared to most Hotel rooms in NYC! I personally find the Bellman Staff to be polite, very helpful, and they treat me like a Queen. Over the years they have never failed to come through for me when I needed ANYTHING at all! I have NEVER EVER known ANY of them to EVER be rude to a customer, no matter how much of a pain in the butt that person was being. The location is good. I HATE staying in touristy Times Square, I like being in a real neighborhood. Tonight I had a really GREAT burger and wings special in their Bar, The Skylight Lounge.
Six bucks for a very good burger with everything and fries! Best bargain in NYC, lol. And the Special runs from six to midnight every night of the week, woo hoo! The bartender, Ben, was a real sweetie and couldn’t have been nicer, even though I don’t drink alcohol anymore! As opposed to the place we were at the night before, which only had WATER for the likes of me… and WOULDN’T GIVE ME ANY ICE CUBES!
Ben thought that was as ridiculous as I did, which made me feel better. I had all the Coke and ice cubes I desired! All I can say is that I ought to know what this place is like, as I said, I have been coming here for at least FIFTEEN YEARS. If you want a decent Hotel with big rooms and and a really nice Staff in a good central location (BTW, Central Park is actually only about 2 blocks east and two blocks north, NOT two miles away as one person said!), then this is the place for you.

ZERO STARS — DO NOT STAY HERE!
This review is a long time coming. We stayed here 9÷26÷2015 for a girls night in the city. It was the same weekend the pope was in town so hotels were fully booked and prices were at an all time high — otherwise I would never have stayed here to begin with. So let me say expectations were not high to begin with. We just wanted a clean room for the night. I have stayed in NYC 100 times — I know rooms are normally small and you pay for location.
HOTEL — Location is pretty good but the whole place needs a renovation.
ROOM — After a complete check for bed bugs and what not (haha) I will say the room was «not bad» initially for what its worth. A little outdated but the bed and sheets at least seemed clean and ok to sleep in. It seemed clean and ok for the price we were paying. The room was also really big for NY standards tho. We paid $ 381.03!!!
EXPERIENCE — Long story short… the next morning our toilet was not flushing (yes after one of us used it ew). We were in the room with 2 girls both in our 30s (I’m saying this for a reason) We called the front desk — they said they would send someone — 45min later no one there. We called again saying we needed a restroom and were told to just use the lobby bathroom for the time being!?! REALLY? We waited over an hour and called again — Asking if we could be moved to another room OR just given keys to a room on our floor so we could at least use a bathroom and shower. After a lot of back and forth (and an hour and half) they agreed to giving us another room across the way BUT we would need to come downstairs to get the keys. When we asked for some kind of compensation OR HELP to at least move our stuff we got 10% off offered but only if we did NOT take the other room. So either room with working bathroom OR 10% off. Mind you we just needed to shower and were then checking out. The manager Edward (please fire him) was so rude and disrespectful it was unbelievable. Soooo we called corporate to put in a complaint about the toilet and him!!! Corporate said it was the hotels choice of what to do but would call the manager and help us get things straightened out. What happened next was unbelievable…
The manager claimed to corporate that we had a party in the room the night before, were sleeping there with 6 people, made noise all night, and were just complaining to get something for free. Unbelievable!!! None of that was even remotely true!!!
Eventually someone came with a plunger and fixed the toilet — at this point we had already packed our things, used the hotel lobby bathroom and were heading out.
The ONLY positive was that while i was checking out the person at the desk asked if we had a good stay — I told her no, short toilet story — and she was nice enough to give us a voucher for free parking without hesitation. Why was this not offered by the manager on the call… beats me.
NEVER NEVER NEVER EVER STAY HERE!!!

Good location but really outdated and dirty. The bathroom looked like it was once moldy and covered up with caulking… There is no AC in the Rooms, kinda weird. The tile in the bathroom looked and felt dirty as well. Highly unimpressed. The only reason I’m giving it 2 stars is the location.

This is my first Unilocal review because I am so angry I had to make sure no one else has to deal with this. My brother, who is visiting me all the way from Dubai, wanted to get his own space for few days so he could have some privacy to study for an important exam. After shelling out $ 100 to ensure a nice room, he found a mouse in his room and was moved to another. I wish this was as bad as it got. In his second room, there was ANOTHER MOUSE. He spent 100 Dollars a Night for this? Instead of doing the right thing and not charging him for that night, during which he barely slept after being moved to a THIRD room, they gave him «breakfast coupons» as a consolation. This is unacceptable. Like he’s going to eat food cooked in that filthy hotel. Eggs with a side of droppings? MY FAVORITE. If he wanted to sleep with the rodents, he’d do it on the subway platform like every other New Yorker.

Great location clean and reasonably priced. We were able to leave our luggage until we could check in
Elevators are a little slow but didn’t bother us too much
Rooms were kept nice and clean free wifi and lots of channels to watch on tv
We had a street facing room but it wasn’t really noisy as the front desk had mentioned
I would stay here again

— THE ROOMS
Extremely dirty and run down rooms. Even though we brought our own slippers, the underside of the slippers became completely black after 5 nights here. The carpet is so old and looks like it was never properly cleaned. Windows were nasty and were so smeared that you couldn’t look through the clear glass well. The décor and walls need major touch up. Paint was chipping everywhere and the hideous wallpaper made it look like it was from the 70’s! The bathroom was tiny and cramped. The worst part of it all was the lack of air ventilation in the bathroom! There was no fan. Just a light. It felt suffocating even after taking a 10 minute shower. This can also become a huge health hazard because many molds can form this way! This entire place needs serious renovation to meet today’s standards.
+ THE LOCATION
The only perk of this place was the location. It was a 5 minute walk to Columbus Circle station and 2 minute walk to Hell’s Kitchen. Bus stops were conveniently located at the end of the street. CVS, Walgreens, and TJ Maxx was a few blocks away so if you needed to get something simple, it was convenient to do so.

After spending nine nights at an apartment in Harlem, coming to this hotel was a nice change. We stayed for two nights and booked our room with Holiday Inn points, so can’t comment on the price. My husband and I were in a deluxe king room — the room was huge! There was a lot of space around the bed and to walk around. There was a desk and a couple of chairs, lots of room to spread out. Unfortunately I got sick during my stay here, so I can definitely say that the bed was comfortable!
There is a pool on the rooftop as well as a bunch of tables with umbrellas. The view is really great and if I had more time, I would have lounged up there for a while. I’m a sucker for NYC rooftops.
The décor in the lobby is dated but who cares? That’s not the type of thing that matters to me. We arrived before check-​in time and the front desk staff were really friendly. I had a bouquet of flowers that I wanted to keep so they kept it in the managers office until we were ready to check in to our room. There’s also a small gift shop on the main floor. Wifi worked really well.
Location is good, very close to Central Park and Columbus Circle. It took us about 5 minutes to walk to the nearest subway stop.

Had a 4 night stay:
Pros:
Reasonably priced
Able to get an early check in
Location is great
Free wifi
Cons:
Hotel is old. Needs renovations especially carpet and bathroom
Housekeeping. They just walk in your room to clean. No knock to see if you are in there. This happened everyday during our stay and once I wasn’t dressed. Knock first please
I would stay here again for a day maybe 2 but not a longer stay. It serves a great short stay purpose.

Bei unserem ersten Besuch in den vereinigten Staaten, entschieden wir uns für das Holiday inn in midtown und ich habe es definitiv nicht bereut. Mit der tollen Lage konnten wir eine Menge Sehenswürdigkeiten wie das Rockefeller Center und den Central Park zu Fuß erreichen und mussten nicht einmal die ubahn benutzen. Auch der Service hat keinerlei Wünsche offen gelassen. Frühstück war super und auch der Zimmer Service hat meinen kaputten Koffer ohne Probleme entsorgt. Alles in allem gerne wieder.