Hilton Manhattan East Hotel

Bed bugsI stayed in this hotel for a training event for my job. I would not recommend this hotel to anyone and I will contact my company so they can pull out this specific hotel from the choices we get to pick from. I stay on the 4^th floor in room 19. First –the floor smell like mil due, second — room service don’t even vacuum your floors, 3-​I got bitten by bed bugs. Please look at pictures attach.

Good location. Short walk to grand central. Room was lacking. Smelled like a locker room and the AC worked sporadically. Hotel advertises shuttle services however they are not offered from LGA unless set up 24 hours in advance.

Worst Hilton experience ever due to the noise within the room. Was awake till 3 am last night and had to put on my headphones to be able to sleep. Will never come again.

Hmmm… quite tough to rate this hotel.
Location: Excellent, about a 7 minute walk from Grand Central and 20 minute walk to Rockafeller Center. So ⁵⁄₅ for location.
Room: The room was decent, not too small, but acceptable. The bed was very comfortable, however I found the shower head was lacking and didn’t have enough volume to feel like a real shower.
Bellhop service: Excellent. They’ll get the door and call you a cab and are very friendly.
Front desk/​concierge service: The concierge that I talked to seemed annoyed when I asked my questions such as how do I get to pier 25? They told me to take the AM42 and I had to ask what that was and she said «bus» in a bit of an annoying voice. While the front desk was okay in itself, I would expect better from the Hilton brand.
Verdict: Great location, comfy beds, but friendliness and service are lacking.

room is small but bed is so comfortable！
a little far from grand central terminal.

If I could give them zero starts I would. My birthday trip to NY was ruined by this horrible staff. They were always on their phones when I approached the front desk… asked for my sheets to be changed as they were DIRTY, and they just sat them on my bed, I had to change them myself. We were upgraded to a suite and that was a joke, it reaked and the jacuzzi tub didn’t even operate. I will never return to this hotel and I’m shocked as this is a HILTON!

Poor service. Front desk always on their cell phones, act like your a bother when you ask a question. I asked for a piece of tape for a letter and was told they don’t use tape! Concierge is a joke… I asked a question and was told to «google it» Cleanliness is a health concern. Sheets were extremely dirty, not just stained. But NOT WASHED! Couch in suite was completely broken! The condition, cleanliness and service is what you would find at a sleazy motel in Vegas. Hilton needs to take the name off the front door quick!

Second time at this location, and it’s improved greatly from 8 months ago or so when the lobby was being renovated. Super, super location. Near all things mid-​town, but just far enough away from the crowds. If there’s anyone on the staff that wasn’t friendly and attentive, I didn’t meet them all weekend. Found my room to be quiet. comfortable, and a great value.

Great corner quiet room. They had upgraded me to a suite near an elevator but I declined because I was seeking silence. Slept well, but woke most likely due to others showering. Never sleep in but having not set an alarm til 8:30, thought about it.
Front desk guy super friendly, helpful and gave me a take out menu which I requested. Next morning, bell guy hailed a cab super quickly for me! Was excellent all around. Will return!

This a no non-​sense hotel, but has the positives in the almost all the right places. It’s built like a boutique, small not a monstrosity — I like. For a 6 day stay, which I was on for 5 days of business (mixed with a whole lot of pleasure), this worked out perfectly.
Things also to like:
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1. It has a super small bar (4 seats), with super nice bartenders.
2. A little self-​serve market-​like store with goodies and packaged salads and sandwiches, and a couple of fresh soups.
3. An open area with seats combo of business center, dining area, and sitting area.
4. Comfy beds and rooms, albeit small. (Welcome to NYC)
5. It’s an older hotel, but kept up and immaculate.
Things that could be better:
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1. Customer service is nearly non-​existent. They don’t greet you, ask, or say boo. But if you ask them, they provide.
2. The market-​like store has limited hours. Would be nice if this was 24×7×365.
3. Thus, no official restaurant, but they do have a breakfast area.
4. Parking fees at $ 55 a day. Save your money, take Über.
Overall
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Anthony Melchiorri would be pleased, as they keep up this older hotel to perfection. Good location, central to Times Square (6 blocks), Grand Central Station (4 blocks), and the United Nations (1 block). Nearby, it has drug stores, coffee shops, and restaurants. It’s a little off-​center from the action, but that’s not a bad thing at all. It’s 3.5 star rounded up. It’s great for business travelers, and people who like quiet. Families with small kids, not.

I thought prior reviews must have been exaggerated. How could the front desk be unfriendly to everyone? When I checked in, the man at the front desk said, your key isn’t here. Did you pick up earlier? Huh? I just got out of a cab and I am dragging my luggage? It was a little weird. I have diamond status so he told me breakfast was included. He kind of rushed me and I assumed that there would be vouchers with my key. There were not. Turns out they have a list of hotel guests with complementary breakfast at the restaurant. You just give your name. I mention because maybe I can save someone else confusion in case the front desk doesn’t bother to explain. Also he didnt mention that I would have free internet (but I already knew that). When I checked out, the woman was similarly abrupt and answered the phone while we were talking. Maybe they should have two people on the front desk? The breakfast itself was good and included hot food on a buffet. The waiter was also nice and the valet was nice. The room itself was fine. The location was an easy cab ride from laguardia because you don’t have to deal with all the cross town traffic. There is no executive lounge. Overall, it was fine for one night. I probably won’t stay here again unless the room rate is a really really good deal.

Hotel is greatly lacking in customer service, especially for business travelers. Internet down 8+ hours and counting. Diamond member with Hilton and this is one of the worst Hilton I have ever stayed at.
Only reason for at least one star is location
Otherwise– don’t waste your time or money!

Positives
Soft towels
Good shower head
They get you a taxi like their life depended on it
Room a decent size for NYC
Comfy bed
Great amenities
When valet parking, they guy tells you all the rules upfront
Negatives
Less than friendly check in
Water not real hot at night
Espresso $ 6 and served in a to-​go paper cup even if drinking there.
Parking $ 55/​day
Not my preference in location but a good price.

It’s a historic hotel in smack mid-​town Manhattan.
My room smells sweaty. They sprayed in my room, but it still had a particular smell.
The positives… close to Grand Central Station. Quick and easy check in.
The BESTEST part of the hotel is Jose the doorman. He is pleasant, polite, friendly and very attentive. He greets everyone with a smile. He definitely represents what any agency, organization, company, etc. wants in an employee.
I wish the bar stayed open a little later.
I will be back.

Just spent 2 nights here (3^rd floor) and it was a less than pleasant experience. Here is a quick overview of my thoughts.
–Rooms are micro; feels like a very tiny efficiency. My view was non-​existent; it was a back alley somewhere and there was noise every hour or two that would wake me up
–Room service was rude; some older lady basically was screaming at me when ordering; she even told me to come downstairs and get it myself, because she was too busy to have it delivered. That is the exact opposite of room service!
–I woke up and felt something crawling on me; it was some kind of beetle/​bug, but at least it wasn’t a roach :/​
–Both days woke up and found some tiny bug crawling on my phone and then my fingers. Don’t think they were bedbugs, but some kind of mite. I told the manager both last night and in the morning. Even brought a live specimen. The manager tossed it in the trash and said he would call an exterminator, and walked away.
Overall skeevy, nasty experience. I still feel like things are crawling on me… took very long hot shower to try to ensure there was nothing hitching a ride! Will never set a foot into hat hotel again if I can help it!

Staff was all excellent and everyone was friendly and tried hard to create a pleasant stay, however the facility itself is beyond it’s design life and does not offer the full amenities or quality of a Hilton;
— Musty smell in bathroom didn’t go away and is due to ventilation problems — NOT housekeeping as the room was immaculately clean.
— Heating/​Cooling simply did not function, blowing air but not controlling temperature.
— Hotel Amenities are non-​existant; there is no true restaurant just a 7 – 11 style pre-​packaged food area (which to be fair isn’t bad, but not really as good as the local deli which will at least make a sandwich to order), which houses what passes for a bar. No room service. Again bartenders were excellent but it is really just a counter in the lobby.
A perfect quiet location in midtown, excellent staff operating as well as they can from a hopelessly outdated facility (trust me I understand the difference between «Historic» and just too old). At this price level with this nameplate the building lets down the efforts of the excellent staff. And note, I’ve seen criticism here of small rooms lacking views — well welcome to NYC.

It’s a hotel that isn’t horrible. It’s a few blocks south of Grand Central. Really convenient in terms of transportation to be close to Grand Central.
We were in room 1018. Not a great view. There were weird noises that happen sporadically. Not sure if it was pipe noises or noises from a nearby room. The tub drains suuuuuuppppper slowly. I was standing in a couple inches of water as I showered. They have Peter Thomas Roth soaps and lotions in the restroom. Win!

I’ve seen my share of Hilton and Marriott hotels and this one provides a good value for your money. Located a quick walk from Grand Central, the Hilton Manhattan East is very centrally located and easily accessible. There are numerous restaurants and bars nearby, however you are a little off the path enough to be outside of the hustle and bustle of mid-​town.
The price was reasonable, and although the hotel is «historical» (read — a little on the older end), you have a decent sized and comfortable room.
The staff was fantastic from the moment we arrived until the moment we left. They held our bags after check-​out so that we could enjoy the city, hailed cabs for us, and were very friendly. Overall, a good place to stay for your money.

This hotel was in a good location where it wasn’t too busy with tourists, but it wasn’t too far away from where things were. It was withing walking distance to many little restaurants and coffee shops. We came during a time where there was a lot of construction going on in the lobby area, so that was kind of annoying. There was no restaurant or bar inside of the hotel for us to go into, which I would expect coming from a hotel like Hilton.
The hotel room was nice. What I didn’t like was having to constantly ask if and when we were going to get maid services.
I also didn’t like that the hotel didn’t offer any umbrellas for us. It rained terribly the weekend we were out there and the hostess said that there was only one umbrella at the hotel and it was already being used.
Overall, this hotel met its purpose, but I would have preferred better customer service.

Even without taking size of the room into consideration, this Hilton hotel falls short. Location wise, it’s not exactly a stone’s throw away from Grand Central — about a three block walk. Blink and you might miss the entrance and the lobby is rather small and not all that exciting. View-​wise, I’m looking into some sort of brick shaft.
You can tell that the hotel has been well-​stayed and could use a nice update. Carpets are worn, stained, and need a good scrubbing. There are large scratches and gouges on the baseboards and all of the furniture is chipped or slightly ajar. While the bed was made, it appears that the housekeeper forgot to do much else as the tables and carpets had crumbs and other unknown particles.
I don’t understand how often housekeeping staff forget to wipe the mirrors in the bathroom that are clearly stained with toothpaste and this one was no different. Except this time, it was a large gunk that I’m not sure how he/​she could’ve missed (see photo). THE KICKER? For a hotel where cleanliness isn’t the top priority, they have their housekeeping staff knocking on doors at 7:45 IN THE MORNING to see if they are ready to be cleaned. Are you kidding me?