Highgate Cleaners

Terrible!!! Do not take your clothes here. They broke a zipper on my coat and would not replace it. They wanted $ 35 to replace. The cleaners down the block fixed it for $ 5. NEVER give them your business

My regular dry cleaner closed their store after having been in the same location for a decade. I loved their work and their outstanding customer service, it was just a wonderful little neighborhood store. In the search for a new dry cleaner I tried Highgate Cleaners. While their prices are outrageous, drop off laundry and dry cleaning both seemed to be well done. But, customer service was lacking, to say the least. I dropped off a very old (1920s), monogrammed silk pillow case that needed mending and dry-​cleaning. I explained that it was very old and asked if that would be a problem. I was told no. When I went to pick up the pillow case a few days later, I asked to see it and was shocked to see that the fabric was ripped at several previously not damaged places. I was devastated since this pillow case has great sentimental value. The man who helped me at the counter just laughed and said it didn’t matter since it was such an old pillow. I was outraged, but the man didn’t even offer an apology, just said «I didn’t ruin it, the machine did!» I asked them to fix what had been damaged and it was done for free. When I picked it up again today, it was still not properly done, other areas were ripped. I left and, needless to say, will not return.

All my items come back perfectly and in a timely fashion. I can’t ask for more out of a cleaner…

Couldn’t beat the location in my old building and the one tailoring job I had them do was top notch. However, the price for the wash and fold was astronomical and it just wasn’t affordable to give them my business.

god, what would i do without this place? i’m so used to doing dry cleaning the california (or maybe any other place outside nyc) way… drive to dry cleaner, drop off dirty clothes, wait, drive to dry cleaner again, pick up clothes, drive home. even when i lived in san francisco, i had to walk 2 blocks to go to my favorite dry cleaner! (ok, so i’m totally lazy!)
i love highgate cleaners. not only because they are in my building but because the dry cleaning is top notch! the pants come back perfectly pressed, shirts are crisp and they clean just about anything. they also do a great hem job. i’ve taken my jeans there a few times, already. i drop off my regular laundry there, too. (and well, they lost only one thing so far… which is was a blue terry cloth robe. which i didn’t like that much anyway. but the reason for 4 stars…) i love that i can drop off the regular laundry in the morning and if i prepay, they’ll deliver the freshly laundered clothes to front desk that afternoon! it’s so convenient!