Haynalem Family Day Care

My 18 month old son was at this day care for one week. Our intention was to keep him there longer, but things were just not working out for us. My son is very social, and loves other kids. I have no doubt that he had fun while he was there, especially as there were older kids (3−4y.o) there. They had 1 or 2 other kids under 2 y.o., but clearly, this is not the best place to have a child in that age group. Naps, Nutrition, and overall wellbeing and comfort were ignored for my child.
First issue: After two days, he came home with his first diaper rash, and clothes that got ‘dirty’ while he was eating. I provided A&D ointment for them to put on when changing diapers, but it was clear, they just were not changing his diaper often at all. The ‘dirty’ clothes I brought home were damp and smelled of urine. When I addressed this with the staff, they were surprised about him having a diaper rash, and claimed that it is because the diapers don’t fit him. The director told me she would tell the staff to be more careful, and change the diaper every 30 mins– a bit excessive to me, which only shows they were trying to cover up their error of negligence.
Second issue: I received two medela pumping bottles that still had breast milk in them. These bottles were labeled with another child’s name on it, and in my son’s labeled lunch box. NOT SANITARY.
Third issue: Whenever I called to check on my son, the television was on loud enough for me to hear it over the children there. I spoke with different people who never really answered my questions of his nap time, or were unsure. They always said, ummmmm like 10 mins, or less than 30 mins. For an 18 month old, this is not a good nap. I understand transition time for a kid to get used to a new environment, but the fact that the older kids napped, and mine didn’t tells me that they should not handle a multitude of ages.
Fourth issue: They claimed to make a healthy lunch and dinner for the kids, and whenever I asked what he ate, the response was the same: Rice, beans, and pasta. Sometimes they had chicken, and at least twice my son came home smelling like fried foods (the caretakers made the kids sweet plantains). Not very age appropriate or healthy food for growing kids.
Fifth issue: On his last day, I asked the owner to provide a receipt for the check payment I had made on my sons last day there. She went back and forth with me about the receipt, saying I did not need one. I was able to get one after asking for it multiple times. She was very rude, but trying to play nice, and honestly, if the kids were not in the room, I would have spoken less nicely to her because her defiance was outrageous. I also asked her to sign a document for reimbursement through my FSA, the owner took it upon herself, without my permission, to make a copy of this document that has my ss# on it. I asked her to let me take that information off, and she refused to give me the document. Again, I had to control myself from taking the document out of her hands, while I held my son.
Overall the communication and professionalism is horrible. My son was neglected, and the communication about my child’s wellbeing were never reassuring.
Ideally, I would like the document with my information to be retrieved, or a valid explanation as to why she needs the document and my social security number on it, from a legal expert. I should not have left the document in her hands, and am genuinely worried that my identity is at risk. I would like to make other parents of toddlers aware of the neglect and unprofessionalism of this day care. It seems like they have a better success with the older children, and I believe they are not capable of handling children in diapers.
If you need more for why NOT to take your kid to this daycare, please see this link which lists all the violations that are active (I wish I had!):