H&M

Pretty sick of the damn rap blasting from their PA, this garbage is giving me a headache while trying to shop.

Huge. Love it. I found my a lot of cheap dresses here so I’m a happer camper. The sale rack is quite neat.

This H&M is amazing! It’s definitely the biggest H&M store I’ve shopped at, with three floors, and practically everything under the sun when it comes to H&M inventory. What I was most impressed and excited for however was that this H&M store had the entire H&M beauty line! For those of you into beauty, H&M released a HUGE beauty line in 2015, and when I say huge, I’m talking a 700-​piece collection of makeup huge.
For a beauty junkie like myself, I had to get my hands on some of these new products, but the problem is that the collection was only released in a few store locations throughout the US. For context, there is only one store in California that has the H&M beauty line, and it is over 600 miles from where I live (quite tragic really!).
Imagine my excitement when I saw the entire 700 piece collection in this H&M store in Times Square! I definitely walked away with several new beauties to add to my makeup collection.
The only downside I see to this H&M store is the wait time in the checkout lines. All three floors have checkout registers, but each floor has an incredibly long wait time. I waited in line for 20 minutes to pay for my makeup products on the ground floor and on a different day, another 20 minutes on the third floor. Each register only has one or two employees checking people out, which is incredibly inefficient considering the flow of customers this store draws. This store really needs to put more of its staff at the registers to help with the ridiculous wait times, but other than that, this H&M store has everything!

My daughter was excited to shop at H & M at Times Square, we’ve been to many across the world! This store had the worst customer service when she went to check out with the young cashier cursing at her and arguing over an item that was clearly marked on sale on the floor. Luckily she had an adult there to tell the girl to shut her mouth as she was so rude and mean to her. She seemed appalled that she was told she was rude also! Not once in the many stores we’ve shopped in have we experienced this. Not the experience we expected at one of the worlds leading retailers.

I love h&m for my lil sisters. They always carry the lastest trends in their sizes. This location is huge & full of tourist. The fittin room lines are super long. They need a better system. The DJ is awesome. Always playing the jams. I would hire the DJ for a party lol

Lately they are having transaction issues.
I paid for my orders at the cashier, but she said I need to wait transaction to be approved. Waited like 5 minutes, no results. I got confirmation from my bank which it was charged from this location. But they said it didn’t go true. And they made me to pay again. I paid with my same gift card for the same transactions. They said I need to wait until this double transaction will be posted, maybe it’s gonna be only one. NOPE. I got confirmation next day which this double transaction has been posted both, when I showed to the store manager she did refuse me. I want they to refund my money back, because it was double charged.
I think they need to improve their payment machines.

DISCLAIMER: This review is about this particular store’s 3d floor men’s department. The H&M brand and quality is still legit for the price. This review still will not do justice to how I feel right now…
Here we go:
1. Being that it is one of the flagship stores, and that currently is the holiday season, the biggest one of the year, how the F. do you have only 3 out of 5 registers open? The line from the moment I walked in (around 6pm to the hellish moment I came out, around 9pm) was double the winding snake-​way that was set for waiting. And on top of that the staff were moving at a turtle’s pace not given on magical of a sh*t about the fact that people were getting increasingly irritated. I’m going to mention later, the complete idiocy of one of these employees who ruined my night tonight.
2. In the three hours I was there, there was not 1, NOT 1 FN person on the floor to help customers. How is that even possible? Seriously? Who’s running this fun house? I found a number of outfits int he wrong size and just wanted help to located similar styles or maybe where other sizes of the same garment were located. BUT THERE WAS NO ONE ON THE FN FLOOR TO ASK!
3. 50 fn minutes wait time to try on a 4 measly items! Mind this is not news, this pattern has been going on for a year or so. If you know you have a large flow of people wanting to try things on, WHY NOT BUILD OR SET UP SOME MORE DRESSING ROOMS? You seem to change the layout of the store every few months, but you can’t do this to make your customer’s life not a living hell. And then another 30+ mins waiting online to check out… Who cares about the epic music you guys play when customers are ready to just walk the F out?
4. And finally for the grand finally of a cluster-f*ck that one idiot behind the counter put me through: I had a major party scheduled tonight and I had no outfit ready, I thought hey, I’ll hit H&M and grab some great threads and tolerate the insane line to look good. Jetting home having just under 30 mins to get ready, I realized THAT NONE OF THE FN SENSOR TAGS WERE TAKEN OFF!!! Essentially I was not able utilize anything I bought, and I spent more than $ 300.
All in all, thank you for ruining my night by filling it with a stressful shopping experience and totally FN me over by not letting me even use the garments I did buy.

This is a great H&M in terms of size. The fitting rooms are amazing and also have restrooms (!!), however, I was only able to use he restrooms once. The second time I tried to access them, an employee told me that nobody has access to the restrooms on the second floor anymore. Not even him. What a bummer!
It’s a hit and miss with the cashiers here. One time I had this girl who was so funny and great. We chatted and laughed the whole time she was scanning my items.
Also, shoutout to one employee (can’t remember his name) who didn’t know where a particular pants was that I wanted and we searched the depths of this H&M together :)
Yesterday I came here and the cashiers all had sour faces on. They didn’t say one word during the entire process except for «debit or credit.» Not cool.
Btw I worked in retail for years so I know what it’s like to work in a super busy, loud, touristy store. Still, you have to understand how to act at work.
Pros:
Big, spacious, not crammed like some other locations.
Large collection. This is a flagship store, so they seem to have every item of every H&M brand.
Cons:
Staff is hit or miss. Sometimes friendly and helpful, sometimes they look like they don’t want to be there, let alone work.

This H&M is huge compared to stores in Virginia. I went here looking for skinny ties while in town. The tie selection is great here. There’s an assortment of styles & colors for customers. There are a lot of good deals. H&M is located near Times Square, so expect large crowds shopping. If you shop at H&M, definitely check this location out while visiting NYC.

H&M gibt gefühlt überall. Gerade auch in Deutschland.
Nun aber befindet sich auch ein riesiger Store direkt am Times Square. Ob dies sein muss, sollte jeder selber entscheiden.
Von außen passt sich der Store super in die bunte, blinkende und illuminierende Times Square Welt ein. Eine mega-​große Video-​Front lässt Image-​Filme und Bilder ablaufen Ingesamt wirklich ein Eye-​Catcher.
Von drinnen hat mich der H&M aber eher enttäuscht.
Nicht das ich jetzt Kunde der Kette wäre, aber bei so einem Aushängeschild am Times Square hätte ich es doch erwartet, auch eine coole Optik im Geschäft zu haben.
Stattdessen ist der Laden so vollgestopft mit Waren, dass die Gänge, teilweise nur einzeln durchschritten werden können.
Es eröffnet sich einem ein Klamotten-​Meer, das man augenscheinlich gar nicht durchdringen kann. Dagegen wirken einige Geschäfte in Hamburg geradezu luftig und leer.
An so einer Filetlage hätte für meine Begriffe mehr gemacht werden können. Schade.

This store is huge and isn’t too crowded, but the inside is a complete mess. The store is unorganized and there were clothes all over the floor. We found a few items to try, but eventually left the store empty handed. Big box store with lots of potential if they decide to fix it up a bit.

i came to this store and I was disappointed. First of all when I entered I looked for assistance and I first asked security and the security was quite rude to me and basically told me in a very stand-​offish way that he knew nothing about the store. I continued to wonder around this big store and I couldn’t find any help around the store. The selection was not what I hoped for. I didn’t like their accessories such as their purses, gloves or scarves. I didn’t look at their clothes so much because I just felt so lost in the big store and I couldn’t really find anything and there was no assistance. The only good thing about this store is that it is open late. The store is very messy also. People have a tendency to toss items around the store. So you will see stuff on the floor and all over the shelves.

Being a tourist, me and my boys stumbled upon H and M. Where my boys eyes lit up, being the shopaholics that they are. This was a big change from what I was used to. The variety was better then the one at my location in Columbia. This store was spacious, a better décor and had more variety. Me and my boys bought a couple of items from here. We then left and came back to buy more stuff. Overall nice store and will probably go back the next time I am up there

This Flagship style location with a wide variety of clothing, footwear, and accessories for men, women, and children, should place less emphasis on what they have and more on what they have not. While they are stocked to the ceiling with items for everyone, this store is missing a key detail in retail, and that is customer service. Not that it was bad but there was none! I mean not enough floor sales people, not enough cashiers, and not enough to keep people from standing in line for over twenty minutes before they decided to leave. SMH! Bye H&M Times Square. Do Better!
Note: The line on each floor was way past long.

i went in here to get a gift card at like 9:30 aM and there is lines already haha. i guess its TIMES SQUARE and tourists have to get outfits. well im a tall guy so i dont really shop here only when i get some stuff for my wife or other family members. this is a HGUE one but at times there can be 1 — 2 Cashiers and 78 people waiting in line.
seems like the big issue here as well is the cashiers and people waiting in line.

It’s huge, it’s in the middle of times square and it’s busy but they still manage to keep it clean and organized. No plus size at this location which blows a little but not uncommon.
They had a DJ spinning on one of the floors which was a nice touch. I figure they would have to keep the employees sane from dealing with tourists all damn day.
Didn’t wait in line very long.

Not enough cashiers. Waited for 40 minutes to pay !!
I rather go to forever 21 A Few BLOCKS DOWN. Their lines move faster. They make all this money & they can’t afford to pay another 3 or 4 cashier $ 8.75hr -.- ridiculous. Not worth shopping here. Plus it’s messy & organize. Worst experience ever!
They don’t even deserve 1 Star

Superstore/​Flagship nightmare! Not a fan of H&M and this visit confirms my distaste! The place is a zoo but what should I have expected considering the location is in Times Sq. Gigantic store full of chaos and for me nothing redeeming at all. For H&M lovers this may very well be a mecca but for me more like purgatory.

This, my friends, is what you get when you outsource manufacturing to China, turn clothing sales into a vast bureaucracy, and give sales jobs to rude, ghetto teenagers.
I came here to pick up a shirt quickly because I had sweated through another. H+M is one of the few places you can go to buy something without having to commit much to it. They also sell basics for those sudden, intense needs. (Convenience stores sell condoms; for their part H+M sells generic t-​shirts).
They’ve got an atrocious layout. The men’s shop is all the way on the third floor. They could have fit it into the second floor, since surely a good third of their customers are male. Their floors are packed with clothes, such that even the aisles are difficult to navigate. And they hide the escalators behind winding paths. In most stores they do this so the customer will view the items as they walk around. In this case it felt more like they had erected a barricade, daring you to advance to the next floor. They make it inordinately difficult to get to the men’s section. It’s all inexcusable for one of the world’s largest H+Ms in one of the most expensive retail areas in the world. It’s more or less their flagship and they don’t know how to manage it.
The line was terribly long on the men’s floor. It took at least a dozen minutes to get through. They only had three people checking us out, and there were a dozen people in the line. They also worked quite slow. Additionally, one customer made a fuss over a sale, yelling across the room, even leaving the checkout for around five minutes to pick out new items. Her total time in line was around ten minutes — a waste for the rest of us. When someone does that, you put them on pause and check other people out. Of course, I bet the customer would have thrown a tantrum had the staff done that.
When I finally made it up, I told the salesperson clearly and simply that I needed to return a shirt and buy a new one. He understood my request. Oddly, inexplicably, maddeningly, he (apparently) didn’t have the authorization to return it. So, without explaining himself, he left the counter and went to another part of the store. He was back there for at least five minutes. He came back, and told me I would need to keep waiting — again without explaining himself. I told him I was in an extreme rush — I’d already spent twenty minutes in this store to get a t-​shirt. When I said this, the saleswoman to the side rolled then narrowed her eyes and shook her head quick noticeably. Wow! That’s among the most rude (yet passive aggressive) attitude I’ve seen from someone who’s getting paid to help people.
They both ought to be fired.
Another five or so minutes later, someone with authorization to process returns came out. He said he’d been in a conversation with his manager, which should come before helping the customer when you know you’re the only one who can help.
Why they even have this store is beyond me. They charge very low prices which by definition limits the dollar amount of their profits. It’s obscenely expensive retail space (something like $ 2500 per square foot). The only possible reason is that it’s good publicity, but plastering a logo would do just as much. The terrible service here tarnishes the H+M brand, known already for bland, low-​quality apparel.
I hope this store goes under.

Here’s the skinny about shopping at H&M.
I’m not a huge fan of their clothes, mainly because of the quality compared to other brands like Uniqlo or Superdry. However, from a style point of view it’s pretty subjective and I do find they carry a decent enough variety to placate most people.
My review is more about the shopping experience here, which is for the most part excellent for a store that’s situated right by Times Square. There’s a lot of retail space and while it does get busy here, it never gets to the point of chaos (like what you see at Toys R Us down the street). The staff is pretty friendly and helpful — and that’s pretty much all that you can ask for when you’re trying to get any kind of shopping done in Times Square.
Tip — this is also a good place if you have a fashion emergency in midtown and need to get something simple in a hurry.

El H&M más grande del mundo está en pleno Times Square y su concepto es, a mi parecer, más cercano al de una discoteca que al de una tienda de ropa. Seguro que me decís que son todos así; yo es que no voy mucho a comprar ropa.
Tiene varias plantas con las colecciones partidas por género y edad, como es habitual en las tiendas de este tipo, y la música está demasiado alta como para que te permita pensar con claridad. Supongo que esto es una técnica para que consumas más, pero a mí se me hizo bastante desagradable.
Por lo visto, si te paras a mirar la ropa con atención encuentras prendas que aquí no hay (a mí me parecen todas simples camisetas de algodón en tres colores distintos). Yo lo único que quería era salir de ahí cuanto antes.

They are open from 9AM to 1AM all days of the week! #Winning
And needless to say, H&M has become a wardrobe staple for me, as unwillingly as I am to admit it. It’s such an affordable option. And their return policy is so much more lenient than that of Forever 21 and Zara.
It’s a new H&M that opened up in November 2013. It’s a huge location with three floors. And CLEAN! The shopping experience at this particular location is exhilarating, with a view of Times Square, the über high ceilings, club-​like music, and posh fitting rooms. They also have tablets scattered all along the walls of the fitting rooms, just in case the location doesn’t have a certain item in your size, you can put in an order right then and there. Or you can use it to browse the web while you wait for your friends to finish their shopping.