H&M

If you are ok with dismal and shitty customer service, then by all means, shop at this H&M (actually any H&M in the NYC area). Fitting room staff scoff at requests for different sizes, imposing on their time to stand there glued to their phone while viewing the latest snapchat from another coworker one flight down. Management is a joke. They too, like their sales counterparts are lazy and whimper at the slightest notion of having to actually «work». Giving side-​eye to customers I believe is taught in training, and corporate must go through local middle schools and say «Who’s bored and wants to run a multi-​million dollar store» and then take anyone who applies. Tranquilized chimps could do a better job at customer service. Clothes are fine.

great customer service. everyone has been soo helpful from the doorwan/​security to the fitting room people and the cashier!
their makeup selection is bomb! pigments are high, selection are high and the prices are affordable! their nail polishes are also great as they have swatches you can see if it matches your skin complexion! they also have a wide arrange of colors from oranges to greens and glitter! love me some sparkle.
their fitting rooms are light and spacious I love that you can move the mirror on the side to see if your clothes look good from the back! lol
makeup is non returnable said the cashier — good thing she warns you! I was able to swatch everything so I’m happy with what I got. the only iffy product I have is the eyebrow pencil which there were no samples to try. it’s only 4.99 so it’s not a big deal if I don’t end up liking it.
the place is big, it’s also very clean and very organized. love the customer service here! :)

Hands down the nastiest, dumbest cashiers on the planet. Go here if you want to get their filthy low IQ comments. Last week no joke one was bragging about not having a shower or graduated high school. Really H&M? Your cashiers hate you, they hate working there and they’ve been known to post it. You’re this stupid.

I always love any H&M store that I go to. This one is large, open, and had all of my favorite products, both in terms of their outwear and their underwear selections. I was pleased with the service; their employees are always on top of the game. It was a nice stop during the day to change up the schedule of going to many museums. Plus, I kind of like to compare all of their different stores when I go to places with one, and this one is on top of my list as my favorite, so far.

Worst experience I’ve ever had in my life As a customer … Being falsely accused of trying to return an item that was never worn as worn… How dare them. And then being escorted by security for getting upset !!! Filed a claim with customer service. Ended up returning my item where they took it back at herald square … What a difference in service. Wow!!!

One of the cleanest & most organized H&M’s around. Love this location, take notes 42 St location & San Rafael Ca, you could learn a lot from this location.

This location has more items for men’s. I preferred to do shopping from here. Not too long line for fitting room and cashiers.

Men’s clothes are on the second floor. It’s not the biggest selection of men’s stuff, but they have all the basics. Decently sized pants section, and a pretty good clearance rack (as if H&M clothes weren’t cheap enough). If you’re looking for something incredibly specific, you’d have better luck at the terrible Herald Square location. The lines at this one aren’t too bad, but they take forever if there are more than 3 people on line. I don’t really understand how that is, but it always is. That’s about it.

Window shopping is always an excuse for relief from summer’s intense humidity and heat. This clothing store’s inventory overstocks their rack as I was unable to comfortably sift through the rack for my size as it was too tight. There are too many clothing of the same color/​pattern for one item on the rack as they try to put all clothing on the sales floor. It becomes difficult to comfortably sift through the rack in search for customers’ correct size. Not good!
The style and fashion is current with 2015 era and the price range is moderate as expected. I was disappointed that their selection is mostly «mix and match» rather than a complete set as tops are sold separately from pants or skirt. Thus customers need to spend more time and effort to sift through the racks to find a coordinating pant or skirt to accompany the top. In the interest of time, I hoped to find a complete set and be on the go without the worry to make the effort of culling through aisles and clothing racks for coordinating pieces of clothing. Background music is average as it is not night club ear deafening loud. Customer service is nonexistent as I was not offered assistance. I was invisible! Ergo, ultimately I opt out for purchases.

Extremely poor customer service: yesterday (June 18^th 2015) I purchased a bikini that I wasn’t able to try on at the store as I was in a rush. As I know that the bottom of the bikini is hard to return usually, I ASKED THE CASHIER THAT ATTENDED ME (register 5, cashier number 65 293) if I could try the bikini at home and eventually go back to the store and get a bigger size. She said «absolutely YES» you have 30 days for returns (the receipt also says LAST DAY FOR RETURN IS 7÷18÷15). This is all a lie, since I went back TODAY (6÷19÷15) wanting to get a bigger size, and if course I couldn’t. Besides the cashier lying to me about the returns, I was the one treated like a lier, since the new cashier that attended me refused to listen and send me away with a bikini I’ll never be able to wear. Thanks H&M!

They had what I wanted in my size but the fitting room line & the register line is the longest in human history. You’d better want something REALLY badly if you’re going to tackle this line on a Saturday afternoon. A little smaller than some of the other locations, which I’m not wild about. I’d rather just go to 42^nd or 59^th or even 34^th street since at least at 42^nd or 34^th, I remember getting out of there in this lifetime when making purchases at those locations.

I never like to give this bad of a review unless it is warranted, and this experience was. My complaint was primarily due to one employee who yelled at me to get off of a mannequin platform where I had been sitting waiting for my family while they were in dressing rooms trying on clothes. I only dat down there after two women had vacated the spot and many other employees had passed me during the time I was waiting there without ever sating a word to me or the women that sat there before me. I did as she suggested and then went to het my family and leave. When she saw I was trying to see where my family was in the dressing area she had changed her tone a bit and then offered me a seat in the dressing room area. The same employee shortly thereafter got in a shouting match with two other employees for something totally unrelated. The two back to back incidents surprised everyone in line. I must commend the other two on their professionalism. One of them even apologized to me for the incident. If not for them I would have insisted that we leave without buying. Everyone has a bad day now and then but the behavior of this employee in a customer service role is simply less than acceptable.

Apparently I haven’t been in this H&M for a while… the store layout is completely different and they expanded! The entire first floor, which is 2x the size it used to be, is devoted entirely to the ladies w/​clothing and accessories. I stopped in to make a return but couldn’t help getting lost in deals for a few minutes first. The store has a good layout and during lunch time I was surprised to find it not crazy with customers… or maybe the new expansion means everyone isn’t on top of each other. This is a good H&M. I’ll be back.
Oh and returning the sweater I had previously purchased was a breeze, so that was good.

H&M is great, but the employee I dealt with here was as rude and dismissive as any cashier I’ve ever encountered.

If I could give 0 stars I would. Rude employees and worst check out line ever. All they do is talk and ignore the customers. Literally 25 minutes in line with 4 people ahead of me.

H&M is always a hit or miss for me. In my eyes it’s Forever 21, but a little bit better.
Employees are nice, store is clean. It’s two stories. Half of the 2^nd floor is Men’s, while the other half is Women’s. All of the first floor is Women’s. It wasn’t too crowded but the lines were a bit lengthy for the dressing room and check out. I spent $ 50 here on a long black dress. Material was okay, but the cut was perfect so I had to have it. But I still feel a bit ripped off for paying that much for the fabric. Overall, not a bad experience.

Staff is so rude at this location, dismissive, not helpful, not smiling. Doesn’t wanna hang in the store or try anything at all.

Dennis, the store manager, is an absolute sweetheart.
There was an incident at the store, and I was dubbed a criminal by one of the floor managers, a heftier middle-​aged woman, who treated me as though I was facing the death penalty for an incident I do not want to get into on Unilocal.I did not want this heftier middle-​aged woman to get away with treating me, or any of the other H&M customers this way, so I nicely asked some of the other employees if I can speak to another manager.
The other employees were sweet too and were kinda sorta bad-​mouthing her to me and willingly called over Dennis. I calmly explained the situation to Dennis, and he could not have been any sweeter. Thanks Dennis.
On to my review of this particular location– It’s not as big as the new H&M in Times Square and Herald Square but it’ll do. It has two floors and things can get a little hectic during the weekends, but it’s all in fair game. I find myself shopping at this particular location quite frequently. Men’s and women’s work attire is upstairs, so if you’re like me looking for something quick and easy to throw on casually, stay downstairs.
Happy Shopping!

I did not enjoy shopping here and it is very hot in here.
There was no AC. This location is more catered to the soho styled.
If you are a teenager, you might like the styles here, but for work clothes and other events, you might not.
The second floor is very small and majority is for men.
I left here very unhappy at the selection. Lines are too long.

H&M is well known to carry fresh threads at affordable prices. I came into this particular H&M location to purchase a belt while in a hurry, my pants were falling and I couldn’t help it but stop in at H&M and buy a belt. H&M is well known to carry fashionable threads and accessories (such as belts) at an affordable price.
This H&M location is pretty small compared to other H&M store location in the city, I particularly enjoyed shopping here do to the small size of the store, compared to other bigger H&M stores, this location was very convenient and easy to find everything, especially a belt.
The staff was very friendly and attentive, I recommend this H&M location to anyone in need of some cool fashionable threads.
Thank you H&M for helping me find a fashionable leather belt while in a hurry for under $ 20, now I don’t have to walk around showing my butt every time my pants sag… NO IT WASENT SWAG… I just needed a belt lol.