Green Apple Cleaners

I have never posted a review on Unilocal before but felt it necessary given my experience with this vendor. After 6-​months of dealing with being double-​charged and all around terrible service, I received a call stating that my Valentino shirt had a hole in it asking if they should proceed with the cleaning. Upon getting it’s return, the shirt had two gaping holes in it — both of which were clearly the result of a press. So, after burning two holes in my shirt — rather than doing the right thing and letting me know, they blamed the damage on me and then charged me to clean the shirt on top of it. For someone who loves convenience in Manhattan, I will now be going out of my way to go somewhere else. Worst dry cleaner I have experienced over the past 20 years of having dry cleaning done, and consistent. Not just a one off. I wish there was an option for negative stars, this place would be a negative 5.

If this was the last dry cleaner on earth, I would just go to work in a trench coat over my running clothes and hope for the best.
Green Apple took 3 weeks to return one suit and it came back with spots still on it. Had to call 6 times (and wait while Front Desk Guy conducted a 15-​minute phone conversation) just to get my clothes back. All this and 20% more expensive than any other dry cleaner in a 2 mile radius? No thank you.

The customer service at this dry cleaner is quite frankly laughable.
I dropped off some dress shirt for dry clean about 2 weeks ago and have not heard any updates on their status. I called three times and every time their answer is that its still at the plant and their not sure what happened.
The employees that work here are unapologetic, just blaming the plant for not knowing where the items are. No one calls back to provide updates so you just keep calling asking them whats happening.
I understand that mistakes happen but this just seems like a poorly run location and all the other reviews here seems consistent that everyone should stay away.

Not good. In so many ways.
I’ve been using Green apple for several months. I first found them when I was looking for a greener alternative to my local dry cleaners. Their prices were significantly higher, and I had to work around their pickup schedule, but I feel bad enough about using all that plastic and wanted to at least avoid using perc (even though their processing seems to stretch out my clothes a bit).
Last Thursday I called Green Apple to schedule a pickup, and they told me their driver was booked until this Thursday (???). So basically they were telling me they would consent to do my cleaning, but I had to wait a week to have it picked up and about ten days to get my clothes back clean. I pay hundreds of dollars a pop; can you imagine being so hostile to willing clients and getting away with it at your job?
Anyway my enviro-​guilt won out and I agreed to a pickup this Thursday, and delivery saturday… even though it meant wearing several suits a few more times than I would like. A little extra antiperspirant…
Well, long story short, *they never showed up*. I sent an email asking what happened and was told that their driver was really running late last night. But I never even received a call. So today I told them they lost my business. My two bags of dry cleaning will look elsewhere for redemption.
Avoid, avoid, avoid.

Worst of the worst. My husband and I have used them because our building uses them and it was convenient, but they have lost countless items over the years and we can’t continue. If you use them consistently, they will probably lose 10−20% of your clothing. The expense of the lost items is huge; not what you would expect from a place who charges as much as they do. There has to be a better «green» option than this.

Beware if you are using a coupon or voucher. I purchased a google offer for $ 50 worth of dry cleaning. I produced the offer when I dropped of my clothes, but the lady at the counter told me to give them the voucher when I picked up. I dropped off the voucher when I picked up my clothes, and I was informed that I did not have a balance and everything was taken care of. It turns out that they charged my credit card for the full amount. I called to complain, but no one returned my calls. I will never use them again.

I use Green Apple Cleaners often, for dresses, men’s shirts, bedding, etc. They are consistent, professional and timely. If I drop off clothing with a time-​sensitive return, I inform them of the particular date in which the garment is needed. They are consistently prompt.
I appreciate the care they use with our garments. For example, I sent our feather bed for an annual cleaning, and Green Apple used their CO2 technique. It was returned with a small spot and a note which said the spot could not be removed without harsher techniques, possibly damaging the fabric or color. They allowed us to examine the spot first, and then to decide if we preferred additional techniques to be utilized.
Most importantly, I love the fact that Green Apple is in the lobby of my apartment, which is super convenient! For non-​tenants, there is an entrance on Beekman Street, between William and Nassau.