Gramercy Park Dental

Went to this dentist because it took my healthcare and was near my office. Always was more or less fine. Everyone was nice and what not. Now I’ve moved though, and —
— Getting my records from them was next to impossible. Whatever set up they have there is a mess. Never got any x-​rays. Just got the most basic info, nothing very helpful for my new dentist.
— When I went to my new dentist, they found SEVEN new cavities! obviously this is partially my fault, but they were very shocked to hear that I had just had my last appointment 6 months ago, and made it very clear that the decay had been there for some time now.
So basically, they seem pretty incompetent to me. I would recommend finding a different dentist.

I’ve been a patient for about 25 years, Dr. Holloway is the best dentist I’ve ever had. Period. He has never hurt me, and does excellent work. Whenever a colleague needs a referral I tell them about him, and have always been thanked afterward. The endodontic specialist on staff is also amazing, and Dale is an excellent dental hygienist. I can recommend this practice without reservation.

I am not sure why this Dental Office has received bad reviews!
From the moment I came in for an emergency root canal, the staff and service has been exceptional. The lovely people at the front desk, the dental hygienists and the dentists are amazing people and great at their jobs.
Those people are super nice and professional. I am seriously confused about their rating… like seriously?

If I could give this less than one star, I would. The receptionist on the phone was super unprofessional and asked me at least five times what kind of insurance I had before she would even tell me if any appointments were available — regardless or what day. It seemed like the availabilty of appointments depended on the kind of insurance — after another few minutes of unsuccessfully trying to figure out when I would be able to see a dentist, I decided to take it as a sign and take my business elsewhere. Called up another office nearby and was done in less than 60 seconds and they only asked for my insurance at the end only as an afterthought. I get it that it’s a business and insurance is important — but I have pretty good insurance and in a healthcare service business patients should come first.
Also, looking at Unilocal here, it looks like the only positive reviews are from people raving about some sort of plan they have — kinda makes you question how real those are.

I have been to Gramercy Park Dental 3 times, and each time I am wowed by the excellent experience. From Christopher at the front who is so helpful and welcoming, to the amazing assistants Mary and Jessica, and the excellent dentists and oral surgeon. The office itself also, is very nice, clean and professional.
I just had a wisdom tooth extracted, and came in so nervous and on edge. the whole staff was so patient and comforting, and the experience was simple and painless… much better than I could’ve ever imagined. The surgeon just gave me local anesthesia, and I really didn’t feel a thing! Today is the day after, and I don’t even have too much swelling or pain. I completely trust this practice and everyone there with my dental health. My dad was my dentist all my life, and now that he lives in Miami, I’m so glad to have found such a great place to go so close by. Thank you!

Worst dentist I have ever been to and I am not particularly hard to please. When it comes to basic cleaning they are substandard by far. A simple cleaning was over in 5 minutes. I basically paid for some x-​rays and some woman to brush my teeth with an industrial made electric tooth brush. For those of you who despise going to the dentist this place is the place for you. No flossing, no fluoride, about 2 minutes with that terrible sandy like toothpaste, rinse of water and you’re done.
Customer service here was not horrible, but there was nothing positive that was memorable. I had no problems getting my insurance info to them, though I had to wait 1 month to get an appointment because they are so busy. I assume it is because of the location and the image brand placement in the neighborhood (easy to see). The Doctor seemed indifferent to the fact that I was a new patient, he was not personable, and he was not particularly polite.
Please do not give them your business. Insurance should not be wasted on this business and on medical professionals who simply do not care about the service they provide.

It is «Winter Storm Hercules» and I just walked out of Gramercy Park Dental. This was my first time here for a cleaning. Back in mid-​October, I experienced severe jaw pain and needed to see a dentist ASAP. Since I walk by this practice every day to the office, they came to mind; even with my insurance calling them that I needed to see a dentist immediately, I couldn’t get an appointment for another 3 days. Fine. Went in, really like the dentist I saw. Then I was told I couldn’t get a cleaning until January. And were we are 2+ months later.
I arrive at the office for my 8am cleaning. The first thing the receptionist said was something to the effect «We just got here… we had to come from afar» (um, OK, make it about you, that’s fine). I just nod and proceed to sit and wait. This receptionist (it could be the same person Althea A mentions below, and it could be the same one who disconnected me twice when I called the first time in October) then is calling patients and telling them the office is closed and the doctor won’t be in. I bide my time, thumbing through gossip rags. After 15 minutes when there appeared to be a lull in his phone calling, I asked whether the office was closed, and if I would be seeing the dentist. He gives me an annoyed look and starts saying that when I walked in there were many problems he’s been trying to fix … yadda yadda … and one of those is trying to get a hold of my dentist. The hygienist was there but she can’t see me without a dentist on site. I said OK, explaining that since I had been sitting there patiently, I just wanted to know what the situation was. The receptionist backpedaled again, going on about how hectic everything is…
You know there’s a time to shut up about your situation and simply apologize to me, the customer. Or don’t. Just shut up. The hygienist comes out and she is very apologetic — when she isn’t the one who needed to be. I get it, I understand about snowstorms and all. In fact, I called twice before I headed to my appointment, figuring if they’re closed, I would just go to the office.
Still, this guy would not shut up with the excuses, the contention of how many things he has to deal with. I said to him that I didn’t need him to be arguing with me; that I only to know the situation, which I was entitled to after sitting and waiting there. He counters back that I am the one arguing and I didn’t need to raise my voice (all the while his voice is reaching epic scales of hysteria). Finally, I said I had enough, and I didn’t need to put up with this. Since I was a new patient, it would be easier for me to find another dentist… and walked out.
Based on some other reviews here, this practice clearly has a front desk issue. Perhaps they don’t care. But I am also glad to take my business elsewhere, since the actual cleanliness of the place has been put into question by some other reviewers. (I miss my dentists in Boston and San Francisco — the best!)

I’ve been a customer at Gramercy Park Dental for about 10 years — not really because they’re so great, but because it’s a pain in the butt to get my records transferred to a new dentist. I can’t say it’s ever been wonderful there, but I’ve never encountered any problems (except for sometimes, a long wait) before today. BUT.
Recently, I switched jobs, and thus, switched insurance companies. I tried to make an appointment for my annual cleaning today, and was informed that before they could confirm an appointment, I had to have Aetna fax them over an «Eligibility Form» confirming that I am «assigned to their office.» OK, I call Aetna, get a very sweet and helpful lady, who confirms that she has faxed over the form. However, I don’t hear back from GPD.
I call them back, and get a receptionist named Christopher (who refused to give his last name). I ask if they’ve received the fax. Mysteriously, Christopher starts giggling in a mocking manner and telling me that, no, they haven’t received a fax. OK, that’s a pain, but why is this guy laughing? «You’re going to have to call them back and ask them to fax it again… snigger…snigger…» I asked if they could possibly call Aetna to get it straightened out, since Aetna already confirmed to me that the fax went through:
«No, that’s your job… snicker, snicker…» I mean, this guy was literally giggling like a little girl.
I asked, «Why on earth are you laughing at me?» He said «I know who you are, [my full name].» It was weird and almost threatening. (I do not know this guy AT ALL and don’t believe I’ve ever encountered him on previous visits — I’ve always dealt with a woman at the front desk).
My coworker that overheard this call said it sounded like he was on something. This Christopher was completely unprofessional and dismissive and acted like he would be absolutely delighted if I was no longer a customer.
So, I am no longer a customer. I already have an appointment at a different dentist.

I had my first cleaning there a few days ago and I can’t rave enough about them! my hygienist Dale was the BEST! in fact, everyone there is top-​notch — I’m THRILLED to be have them so nearby, especially after going to NYU Dental School for years. the prices at NYU may be cheap, but you’re there for HOURS, worked on by students using old equipment and it takes them forever to finish any procedure that requires more than one visit.
At Gramercy Dental, they accept (and have a brochure at the reception desk for) DentalSave — a super-​affordable plan that gives you a deep discount for dental and vision services that I highly recommend. my x-​rays and cleaning was $ 97 TOTAL — even NYU can’t beat that and for the couple hundred bucks you pay to join, it’s worth it! you are treated in a real dental office by a real dentist with great people assisting.
if I could give this place more stars, I definitely would!

Had a root canal yesterday w/​Dr. Cohen. My first one. I was really nervous about it going in, but he did a fantastic job. He was calm, explained everything to me that I asked, was not stingy with the novacaine! Really a great guy. Would recommend anyone to him for a root canal (if unfortunately, you need one).

This is my first Unilocal review ever. I felt compelled to post though, after such a terrible experience.
Do I have to give them even one star? Well, I guess the one star can be for the personality of the dentists and staff — nice people, for sure. And their routine services (cleanings) are fine. But it doesn’t really matter to me if a dentist is nice, if they are incompetent to the extreme. They had to do a simple procedure three times over in order to get it right… and I don’t even know if the third time will actually work. I’m embarrassed for them.

I’m surprised by the reviews. The office staff is pretty nice, the doctors I’ve seen have all been personable. They check all the out of the ordinary procedures with your insurance so you’re not surprised by the bill later. Dr Yen actually saved a tooth that everyone else said was impossible to save.
One of my friends complained that there was one hygenist who was really rough, but since then she’s always asked for a gentler person & have not had a problem since. I’ve been going there for 5 years now & will continue to recommend friends & family.

Location — great (down the block from my apt).
Dentist — good too, but seem to always run late
Receptionist — standard; quick and no-​nonsense
Hygienist — HEINOUS.
The cleanings here are AWFUL. I had someone named Jackie/​Jacqueline twice now (forgot her name the first time) and both times I left with my gums bleeding and cut up for an entire week. When I stopped her because of the pain, she tried to play it off that it was my tooth that was sensitive. Really? Because I thought it had to do with the fact that she actually pierced through my gums. I also didn’t realize that my head was supposed to play double duty as her ARMREST while she cleaned my teeth. There goes the 10 minutes it took to fix my hair that morning.
When she did the fluoride polishing thing that comes at the end, it was like having a 7 year old brush my teeth with with metal scraping up my teeth/​gums/​lips.

I was really surprised to see so many negative reviews. I have been going for about 5 years. It has always been clean and professional. I see Dr. Holloway there. My father is a doctor, so I have high standards and expectations, and Gramercy Park Dental was fine. I have a dental plan with Healthplex, which has saved me a lot of money. A good investment.

I’ve been going to Gramercy Park Dental for three years now and have always had a pleasant experience. I see Dr. Holloway and he’s a very personable, calm guy and he’s gentle and his work is pain free, which is the most important thing. Nothing bad to say about GPD except their receptionist and billing are non-​helpful and incompetent. Avoid them as much as possible.

I must agree with the other 1 and 2 star ratings here. I have been going to Gramercy Park Dental for several years now and the service started out fine, except that you must make separate appointments for an exam and a cleaning, but no one tells you that up front. There’s usually a lengthy wait between cleaning and exam as well.
However, in the last couple of years, the service has deteriorated. The receptionist has an attitude. The hygenist I’ve had a couple times, Jacqueline, is heinous. Let’s just say my root canal was a lot more comfortable than one of her cleanings. She actually made me cry in the chair and then mentioned it the next time I came in over a year later!
Then I needed to have a chip on my front tooth re-​bonded. Dr. T (for some reason, they don’t give me his full name) fixed it but immediately explained that it wouldn’t hold. Didn’t give me alternatives. Didn’t discuss more permanent ways to fix. Nothing. Lo and behold, the bond didn’t hold so I came back in a few weeks later. Waited to be seen for over an hour and finally walked out. Made yet another appointment. I am seen on time, but Dr. T had the nerve to ask why I was back. He said, «Did we charge you last time?» I said no. He said, «So, then why are you back?» Wha??? I want you to fix my tooth and fix it right!
After this last run-​in with them, I will not be going back and I will NOT be recommending this place to anyone. There are a couple of nice people on staff there, but they are completely overshadowed by their rude and imcompetent colleagues.

On the outside, this place looks very fancy and nice. Don’t be fooled by the giant windows or shiny entryway.
The actual rooms are tiny, dark, depressing torture rooms. The puke-​green paint peeling from the walls don’t make you feel very comfortable while you wait forever for the dentist or hygienist. The receptionist staff is rude and disorganized. My hygienist, Jacqueline, terrified me. She was pretty brutal with her cleaning instruments, and while my teeth may not be paragons of cleanliness, I’ve never actively flinched in a cleaning appointment before. There may be nightmares ensuing.
Believe it or not, I actually came back here for a second appointment, hoping for a better experience. At my second appointment, they submitted invoices for x-​rays to my insurance company that I didn’t even get. Either they’re really disorganized, or they just make a practice of ripping off their customers (and their insurance).
I only gave it two stars because my dentist was pretty nice. Although he only spent about 5 minutes with me. It was a nice 5 minutes.

You would think that a dental office in Gramercy Park was going to be a luxury experience, right? But no, when I walked in, the staff was pretty rude and there were bloody instruments in the sink and there was still blood in the spittoon by the dental chair!!! PLus the paint was chipping off the walls.
I thought about walking out of there right then but I thought I would give it a shot. I absolutely regret it. They were rough with my teeth and mouth and even the x-​rays that they did hurt. I have never gone back since.
Run, don’t walk, in the opposite direction.

Do not waste your time here.
They were the only dental office I could find that accepted my new dental plan (DHMO, avoid it if at all possible). I’m a huge germophobe and am normally really anal about the doctors I see. I wasn’t surprised to find that the office is dirtier than I’m comfortable with. Technology was pretty outdated (no screens to show you your teeth). But the worst part? They took me to the dental room and then made me wait an hour to see the dentist. She saw me for 5 minutes, halfheartedly answered my questions, and when I asked about my cleaning, she directed me to reception, where I was told I have to schedule my cleaning separately and 2 weeks in advance. Um seriously? So I took a half day from work to see a dentist for 5 minutes and no cleaning? Perhaps if they had timed it better, they could have cleaned my teeth during the hour I waited in the dirty dentist chair. 1 star is generous.

The whole staff is great. They really made me comfortable as going to the dentist gives me nightmares. Josie the x-​ray technician is very sweet. And I really liked Dr. Fiona Yeung. She offered more than the typical 3-​minute, hand-​on-​the-​door, while-I’m giving-​advice-​diagnosis.