Gramercy MRI and Diagnostic Radiology, PC

*This review is for NYU Langone Radiology Gramercy.
Hm. Not sure why all the negative reviews, but, I had a positive experience here.
The idea of having a mammogram isn’t something most women look forward to doing annually, but, you have to do it. After some research of radiology facilities in NYC, I scheduled an appointment (oh, and I was shocked that I spoke to a real, live person – after one ring – rather than go through the usual phone menu puzzle options! Maybe not a big deal to some, but, hey, I like talking to a human rather than over-​enunciating «representative!!!» into my phone).
So, I came here early one morning for my mammogram and was pleasantly surprised at how little time I waited. The check in and form-​filling out process was quite efficient. Very nice and personable front desk staff and radiologist. Hooray.
**A side note to potential patients/​visitors. I don’t know why, but I’m always amazed at how jerki-​ish people can be. As I sat in the waiting room I witnessed a few people being unnecessarily curt and rude with the two people at the front desk. My message to everyone: sure, no one likes going to a medical facility, but come on, leave your attitude at home and be nice to the staff. How would you like it if someone was a jackass to you at your job? Yea, didn’t think so. We’re all in this together.

fine service for initial MRI but miserable time trying to track down films and get them forwarded to DR and PT. many phone calls, many hours, many excuses, finally tracked them down to be told that the CD burner was not working and did not have an ETA on a fix. nightmare.

I just got MRI’d today. They got me in and out early. Tech had a good bedside manner. Idk. We’ll see. If I get a horror story like everybody else with getting results to my neruo guy I’ll revise obviously, but they doctor seemed to trust that the results would be there in time…

Never going back.
The mammogram tech had acrylic nails that were almost an inch beyond her fingertips. How does the health department allow this? Even though she wore gloves, it was disgusting. How could someone possibly position a person correctly with such limited dexterity? I ended up having an «unclear» reading and had to go back for a sonogram.
The bill for the sonogram was extremely expensive. I would have never gone for that second visit if i knew i would be charged so much. I would have taken my chances (assuming that the unclear read was due to error) and waited for an annual check up at another place.

I had a wonderful experience here! All staff from receptionist to technician were friendly and professional.

I can’t say enough bad things about my experience here. On the plus side, they scheduled my MRI quickly (within a day of my calling) and the MRI experience itself was easy.
On the negative side:
–They told me my insurance authorization was incorrect, which it wasn’t (they had made an error on their side) and sent me on a wild goose chase with both my doctor’s office and my insurance company before I realized they’d mad a mistake.
–The report they sent to my physician was so «vague» (in his words) that he couldn’t make any clinical determination.
–As a result of the vague report, his staff requested the images of the MRI from Gramercy four days ago. When I called his office today, his staff said they still haven’t received them. I called Gramercy and they said they have no record of the request and never sent out the images. I’m now going to take several hours of my day to pick up the images myself and hand-​deliver them to my doctor’s office because I don’t trust a single thing this place does anymore.
Their incompetence has delayed my treatment and rehabilitation from an injury, which is unacceptable.

BE CAREFUL! This place is a total bait and switch. All their billing goes through NYU so expect your bill to be way higher than expected.

First I would like to note that this is the first review I’ve written for anything. I feel compelled to because of the terrible service I received despite paying an exorbitant amount for their services. Honestly would give this facility negative stars if possible. At first I thought I would have a good experience because the actual imaging did not take long. However I quickly found out that this is the worst facility staffed by the most INCOMPETENT people I have ever encountered. BEWARE. First of all I received confirmation multiple times that they took my insurance and they still filed my claim incorrectly — I received a bill for the full amount. Then, I called them to send my MRI CD to my surgeon THREE times and a month after my imaging was done, they still hadn’t sent it. They even had the gall to threaten to charge me a fee for attempting to send it again. I ended up having to physically pick up my CD from their office and drop it off at my surgeons office because of the staff at this facility. STAY AWAY.

This is now part of NYU. The place was not clean. I had two tests. The second, a bone density test, was performed by a technician who had the wrong date of birth and doctor’s name listed for me. When the test was done he directed me to a bathroom that was filthy. I was afraid to put anything down while I changed. I am wondering if the first test I had, a mammogram listed the same wrong date of birth and doctor. What kind of computer system does this place use? I’m now wondering if the tests were even done accurately.

The people at the front desk were super nice and helpful. I liked Jesse the x-​ray tech as well.

I had a very positive experience here. They were very friendly, and made an effort to see me as soon as possible.

The front desk ladies definitely need an attitude make-​over. Just trying to schedule an appointment on the phone and they are just not helpful or friendly. They sound tired and uninterested and impatient.
I live 2 blocks away and would come here for the convenience but I am seriously comtemplating going somewhere more out of my way just to get better service.
I’ve been here 2x already and the technicians are okay. No complains, no raves. They refuse to give you any information during the exam.

I arrived early and was allowed to be tested earlier than the appointment, which I appreciated. However, not having any feedback there presents a major problem. My doctor had closed early for a holiday, I presume, and I am having trouble finding out the results. Go someplace with immediate feedback if you can.

Due to the convenient location, I have had a few diagnostic tests here. In general, the front office staff is rude and abrupt. One time, they were able to get me in the same day, which was helpful.
The serious problems began when my doctor never received my test results. They insisted they had sent them to the doctor. After several phone calls, and being treated poorly by snappy, arrogant, know-​it-​all staff, I was finally required to pay $ 40 ($ 20 X 2) for 2 imaging tests on CD. I have never before been required to pay for copies of tests. I do not understand how a business with such a incompetent and unprofessional staff stays in business.
There was another time when my billing had errors and was unable to resolve it with the clerk, so I asked to talk to management. I was told they would call me, but nobody ever did. The same is true when I had questions on my records. The supervisor never called, although I was told they would.
Each visit the technicians performing the tests have been adequate, so if you can endure the lousy management and administrative staff, you’ll be fine.
I just called again last week to schedule an MRI and was treated so abruptly. Unfortunately, my doctor wants me to have the test done where my others were done, so I’m stuck with these miserable, so-​called professionals.

My Doctor J. Kavet sent me to this place, for an abdominal sonogram.
I asked the Technician, about what was she was seeing on the screen,
she replied, «you’re not supposed to know, ask your doctor».

They saw me TWO HOURS AFTER MY SCHEDULED APPOINTMENT (I was fifteen minutes early, just like they asked), which is outrageous. They didn’t call me at all to tell me how late they were running (they told me that they were only running an hour late when I got there.) How do you run that late at 9:30 in the morning? Then they had nothing except Elle and Shape to read in the waiting room, not even a newspaper. Then one of the other patients was drunk. Next time I need an MRI, there’s no way I’m letting my doctor send me here.

I recently had an appointment for a upper GI series and lower bowel scan, and was told by the by the clerk not to eat red meat, or fatty or greasy food for 48 hours prior to the procedure, to fast the night before after midnight, and to take a laxative prior thereto. However, another clerk called me to confirm the appointment, and told me that all previous restrictions and instructions were not necessary, other than the midnight fast befoe the procedure. She told me that she was 100% sure and confirmed it by saying that she had spoken directly to the technician. Two days later I arrived to get the procedure done, and they took an XRay and then sent me home because I did not follow protocol. I have to go back ten days later now after suffering a big inconvenience. I will let you know how the process goes. and tell you whether this place is competent or a waste of your time AUA

They were able to see me quickly but when I needed a disc of my MRI instead of the films I was given (because a doctor requested the disc) they made it very difficult to obtain. They wanted to charge me $ 20 and wouldn’t even mail it to me — they wanted me to come pick it up or send a messenger. I have no idea why they couldn’t just put it in the mail. I had to have my doctor who originally requested the MRI request the disc, then I had to go get it from him and send to the other doctor. They just made it very difficult after I was already dealing with a trying medical issue.

Fast and Easy — they take same day appointments!
YAYERS!

Aside from the strategic location and proximity to subway stations, I am really disappointed by their services, especially in the front desk. They never seem to be able to find my doctors prescriptions. I had to obtain a similar service three times in a month be each time, they cannot find my prescription and as a result had to wait an hour plus at which point they have to reschedule me. I am now in a packed waiting room, and eeryone here has been waking for more than an hour already. Please invest on a better filing system!