Gonsalves Cleaning & Restoration

Yeah I got a response from Groupon within hours and my money was posted into my account in about 4 business days. Guys, I LOVE Groupon and I plan meticulously about with whom I do business, but I think before we buy any more Groupon deals, we should all take a minute to look into the company first. b/​c it was from Groupon, I didn’t research b/​c I thought THEY did it for us. We all made the mistake of buying something from a company that didn’t even have ONE review prior to mine. They shouldn’t have been so atrocious in their provision of services, but still, a lesson learned for us all. Good luck to us all right? :)

This company is a scam, and a waste of time, money, and energy. Let’s hope the NYC Gov’t finds them quickly, as I am publishing a complaint to the BBB this afternoon.
They do not show up, they will take your money, and they will never clean your apartment. This is a scam. Please find their contact information below!
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Good morning, DealFind representative,
We have been trying — for the past 2 months — to schedule a cleaning with Gonsalves Cleaning and Restoration.
After no less than 10 voicemails, 50 phone calls, and 5 emails, we are completed unsatisfied with their customer service, and would like to request the following:
that the Gonsalves Cleaning & Restoration are removed as a DealFind vendor
If there is anything you can do to contact the Gonsalves Cleaning Crew, it would be greatly appreciated. They are simply non-​responsive to our attempts at communication, and it has proved extremely frustrating and time-​consuming to continually reach out to them. Their treatment of customers is irresponsible and completely unprofessional.
Please note that the Gonsalves crew can be reached at the following phone/​email:
Michael Gonsalves
Phone Number 1: 6 465 451 817
Phone Number 2: 800.657.2502

Gonsalves Cleaning was a no show. Made the appointmen for a carpet cleaning over a month ago, confirmed the week of the appointment, and then no one came.
Tried calling to see if they were running late, etc. but couldn’t get through to them via the business number, or the two numbers that the voicemail refers customers to.
Would not recommend this business.

It angers me that I even have to give a single star to this company. Bought the voucher from Dealfind, called to set up an «appointmentt», spoke to the «owner». They never showed. A bunch of calls, voicemails and a week later, I finally get a hold of the same «owner», who after apologizing profusely, sets up another «appointment» and says he will personally come as part of the team.
It’s been a week. No calls, no show. Tried to reach them, to no avail.
Needless to say, if you were thinking about using them, think again!

I bought the same coupon that everyone else did. Talked to «Jason» to make AND reconfirm the appointment. About 45 minutes after they were supposed to show up Jason says he will check and let me know what was going on (of course he didn’t). He stops returning texts and phone calls. Three hours after the appointment time, got a text saying the «team was delayed» at another customer’s house and they want to reschedule. How do you reschedule when this was done so they would clean the day before the event?! I reported them to the BBB and filed a complaint with Dealfind and requested a refund as well.

OMG – this place maybe a TOTAL SCAM. I have called for 2 days and no one has returned my call. Also, they have a generic VM that doesnt even state the name of the business (very odd!!!). Then there was another number I called but they are no longer in serice. I am not sure which coupon I bought this from but I am going to complain!!!

I paid for a Groupon for $ 150 worth of carpet cleaning from Gonsalves, and the company never responded to three voicemails and one online form estimate request to schedule an appointment. I am now contacting Groupon to see if they will credit my purchase. If you call the number for Gonsalves listed on the Groupon or the 800 number on Gonsalves’ website, it goes straight to voicemail — and they don’t call you back.

I bought the groupon. Scheduled the appt for ⁴⁄₂₃. No one showed-​didnt even get a phone call, I got a text from the «owner» yesterday saying he would call back-​still hasn’t called back.
I’ve been reading a ton of bad reviews, and I want my money back.
If Unilocal would let me give them zero stars, they get zero in my book.

We’ve had the same issue three times — rescheduling, calling, rescheduling, calling, rescheduling… each time, they failed to call us to let us know they weren’t going to show, so we just waited around for them. It has been over two weeks since our first «appointment», and they still have not shown up. Now, of course, their voicemail box is full and they are not picking up the phone. We had better be able to get our money back on that Groupon!!!