Giacomo Fine Foods

Peanut allergies are serious! And to the manager – at least pretend to care!!! I’m sorry if YOU do not have time for my allergy but I do not have time to die from a peanut allergy. Rudeness to a customer is not acceptable.

Don’t go here if you have allergies — do go here if you want terrible service or the owner to go off on you and tell you he is not in the mood.
As much as a appreciate, support and write about my experiences with great companies and brands I love (esp on UWS) is as disappointed and shocked I am when businesses (especially the owner) are terrible to customers. We all have bad days, but going off & being beyond rude to a long time customer when you made a mistake should be beyond embarrassing for a business owner.
Giacomo Fine Foods is not the nice neighbor mom and pop shop you think it is Upper West Siders beware (72^nd street near west end)! I noticed in the past the owner Joe had a temper and was mean to dogs even being near his store. I have lived in the neighborhood and have been customer here (supporting a small business instead of the 100 other coffee places on 72^nd street) for last 8 years — talking breakfast, iced coffee everyday and lunch. Always noticed they kept milk in cups (instead of containers) and were a little sloppy and had subpar food prep practices but didn’t think much of it. (Found a string in my ice coffee a few times and random clumpy stuff at the bottom of my iced coffee cup — thought it was a coincidence).
Stopped in before a workout class last week to get iced coffee and they gave me hazelnut coffee (side noteevery time I go there I ask sure not hazelnut because of nut allergy). The lady never seemed to care and always just laughed at me. Didn’t think much of it. I tasted flavor in this cup and was on the phone and didn’t think much about it and brought coffee back.
I went in today to get another ice coffee thinking that they would be at least slightly apologetic or kind since it was a BIG mistake and I asked what happened last week — lady shrugged it off and laughed and said she didn’t know. I asked her what it was and she said she gave me hazelnut coffee — I said that is a big deal for people with severe allergies — I chugged Benadryl when I left and most stores care about this for liability reasons.
I asked the owner Joe (who was always so nice and friendly) who was standing there ignoring the situation if he heard what happened. He said yeah and told me he wasn’t in the mood for this today and said whatever under his breathe. Then he went OFF on me! Couldn’t believe it! He said what do you want from me — and I said maybe to be a little nice to your customer who has been coming here for years and not be so flip and nasty/​mean!
I will be spreading the word on this horrible place — they rely on neighborhood for their customers and shouldn’t be ungrateful and downright mean. You think they would want business since there are many places to get iced coffee on 72^nd street including a deli right next to it — I was just trying to support local small businesses.
They should shut down if they don’t want to be there & be nice to neighborhood people. What a disappointment and shock. The department of health should be on top of this place — since it doesn’t seem right. Much friendlier choices in the neighborhood.

The food is good.
But not worth being treated like your crazy when you ask their preferences about items they sell.
Much friendlier people and places in the area.
Don’t waste your time.

Excellent sandwiches! Great lunch spot. Take out only.

Food good and fresh. Coffee excellent. Service efficient and friendly.

I don’t know why but i was left feeling rather meh about the whole place. OK coffee, pretty decent muffin but service and friendliness almost non existent. They’re across the street from me but with Gigi’s around the corner, I’ll probably stick there.

I’m perplexed by the quality of the Chicken Cutlet Sandwich (on sesame roll) I got from Giacomo’s because they used the microwave to heat up the chicken cutlet and melt the cheese. $ 8 for a huge 10-​inch sandwich had me smiling, and my colleagues experiencing lunch envy. Loved every bite, & I will happily return for more.
Next time, I will make sure to try their hazelnut coffee.

Amazing sandwiches! Way better than Gigi’s pre-​made junk. Get the Italian Combo #S7. For $ 6.95 on the UWS, you can’t beat it.

All the way out in west end yuck
But I lovvvvve this spot for coffee and food!!! ;) egg sandwich with spinach and provolone cheese! Yummy!!!
Great people, great service!!! ;)
Good coffee iced or hot!

Giacomo’s was my go to for my morning coffee (hazelnut!) and bagel along with mid-​afternoon pastries and homemade dinner. The staff is superb! They’re sweet and sincere and add a nice personal touch to this neighborhood. I highly recommend everything here.

Giacomo is my go-​2 spot. I absolutely love their hazelnut coffee.
I am definitely a coffee person and love making coffee, but having Giacomo below me has left my espresso maker, french press and single drip maker to gather dust.
Huge fan of their sugar free, gluten free banana muffin (yes, I’m from California and am a vegetarian who enjoys yoga). My boyfriend loves their bagels.
Cash only, unless you spend $ 10+, but the owner does «IOUs» — love.

fresh and always good choices.

Moved to the area a few months ago, and with all the choices around, this is the place that’s most quickly become part of our regular routine. We’ve been going virtually every weekend to get soup. they always have several choices and are always fantastic, and affordable. They also have really good croissants and other baked goods/​pastries.

Such wonderful food in a smaller shop in a residential neighborhood is a real treat in Manhattan. Their soups are what makes fall even nicer and their Lentil has them calling me
Mr. Lentil man Bob S.

Sweet little prepared food shop with lots of personality, on otherwise nearly all-​residential West End. Small space, handwritten menu, extremely friendly staff, and outstanding food. The peppery minestrone soup is one of the best I’ve had and the turkey meatloaf is delicious.

Moving to NY, I honestly think I was most excited by the idea of being able to walk everywhere. I love the fact that local spots where staff gets to know you and you share banter with fellow patrons actually exist!
Giacomo is one of these small local spots. The staff are there daily, from morning to close and take a friendly interest in every patron. The daily fresh soups and bagels are legit and I love them. The prices are great and it’s definitely become my go-​to lunch spot.
I just love that small spots like this thrive in such a huge metropolis, the atmosphere, the fresh foods and the people make this place one of the many great things about this city

Great food!
the soups and deserts Are fantastic

Nice little store-​front with very tasty salads and sandwiches. The baked goods have more of a homey touch than what you can find at your average deli around the city. Not the prettiest place, but very tasty, which is what counts.

This little take-​out place has great coffee. I was getting my morning coffee at the deli next door, everyday walking by Giacomo’s with their «Best Coffee in the City» sign, so of course I just assumed their coffee sucked. But their coffee is pretty good. Not the best in the city, but a good cup of joe. Their baked goods are always pretty good reliable too. I had a great cranberry scone the other day, and I tried a tea biscuit for the first time, which is like a cross between a scone and a muffin. They also have lunch and dinner catered items. Their presentation case with pre-​made food leaves a bit to be desired, but they do have a special sauce for their Swedish meatballs that involves some worcestershire, and they are pretty tasty.