General Vision Services

The lady who did my eye exam was very nice & made me feel comfortable throughout the whole procedure. She was very knowledgable, informative… Extremely pleasant. However… When you walk in. The music on the laptop is too loud & the salesman is not too helpful. Didn’t show my any frames other then the ones covered by my insurance. It took 3 calls to get my prescription because they wouldn’t give it up. Overall one of the worst GVS I’ve ever been to.

Customer service was friendly and prompt. Lady at front desk was exceptionally helpful!

This is the worst place to go to buy glasses. Their service is absolutely horrible. I went in today and a middle-​aged saleswoman was the rudest person I have ever met. If you look rich, they will treat you the best. If you look like anything beneath that, you aren’t worth their time. She completely ignored me to flirt with another customer. I asked about several different frames and each time she stated that I probably didn’t have insurance and I couldn’t afford it. When I told her that I got my current pair there, she stated that it was impossible because they don’t sell cheap frames like that. Unless you want your day ruined, go somewhere else.

Horrible service.
I got an eye exam done here two years ago, service was dreadful but I was desperate. They have no consideration for their customers, and I have no idea how they’re still open.
I went to get an eye exam done today, their files were a mess and I can’t believe that every person that works here has a worse attitude than the next.
You don’t want to do business with any store that treats you the way these guys do.
Go to Cohen’s on the corner of 14^th St and 5^th Ave.

I confess if my vision plan didn’t force me to use a GVS, I probably would never have ventured here. Unilocalers panned the customer service here as rude. They were actually polite to me, and perhaps because I had just complained to administration about the Maiden Lane location. However, one lady, who was friendly, was extremely aggressive about hawking expensive frames. The other salesperson there was less annoying. Am I the only Unilocaler who doesn’t want frames that cost a hefty chunk of my MONTHLY salary? I pay into a plan to get the benefits of the plan! And sometimes, I want frames I don’t have to worry about if I drop and get them knocked around. The doctor here is actually efficient, Dr. G, he’s called, though the bulk of the check up was done by a tech who seemed aloof initially but warmed up. He checked her work. Both were professional. My advice, just be firm about what you want to spend. The storefront isn’t much to look at, with tacky signs making it seem like a junky discount glasses store, but inside the place is clean and there is an assortment of expensive designer frames and of course, generic bargain frames.

I was in the market to get a new pair of lenses put into some glasses I had bought from another website. I usually use Moscot who is across the st but more expensive. In hindsight i really should have just paid the extra $ 60 dollars and gotten these the same day from Moscot. So I decided to use GVS as they were slightly cheaper and they said the glasses would be ready in a 5 days and someone would call to update me. Which i thought was reasonable as I wasn’t in a huge hurry. 5 days passed and still not call so I called in and spoke to a lady with some of the worst customer service I have seen in a while. As if somehow I was at fault for even calling them. She said that it would be 7 days and rudely told me that «We will call you!». well another 3 days passed and still no call again I called in and received the same treatment. Its almost been two weeks and I still no glasses. Please take my advice and pay a little extra and save yourselves the stress this place is awful.

Still waiting for my frames from March 11^th. ZZZZzzzzz…

This place is great! The service is excellent and the workers are very attentive with a good doctor. They answered all of my questions when I went in with my family to get serviced. Highly reccomend!

great service, gayle!

DO NOT GO HERE IF YOU NEED CONTACT LENSES. The eye doctor here does not know how to fit for contact lenses. My eyes had been feeiing sore for several weeks and went to a new doctor because my insurance changed. He then told me i had to see a specialist immediately. My contacts were too small for my eyes and it gave me inflamed corneas with vascular damage around my eyes. I’ve been wearing glasses now everyday for the past month waiting for them to heal.

So I called ahead to make an appointment at 5:30. I got there a few minutes early but didn’t get called into my appointment until almost 6. The lady rushed through the whole exam. Barely even looked at my eyes. I may have been in the room 5 minutes tops. All I needed was to get my eyes checked and get a copy of my prescription. Then the lady at the counter kept pressuring me to buy glasses and contacts from them. She even pulled another woman over to harass me. Finally she begrudgingly wrote down my prescription not saying which was for which eye or measuring for the distance between my pupils. The $ 60 I payed was a waste. I regret going here and will definitely never return to this dump.

VERY BAD SERVICE! Stay away from this place. I came iin with a prescription for contact lenses and glasses. I was out of contact lenses and was also looking for a new pair of sunglasses. I have three pairs of transitions but they are not dark enough in bright sunlight so I was looking for a very dark set of lenses for my prescription sunglasses. I asked for the price of contact lenses first. I buy toric which are more expensive than the regular contact lenses. They prices this at $ 100 per box — $ 800 for a year supply. Then they went down in price to $ 75. They they tried to convince me that this is a wonderful deal. Then I asked for a pair of prescription sunglasses. I tried a pair on and after about 35 minutes of bargaining we reached an agreement for $ 600 — both contact lenses and the sunglasses. The sunglasses arrived a week later and 2 problems: 1) not the exact frame I ordered 2) light lenses, exactly the kind I was trying to avoid. I am still waiting to see how this situation is going to be handled. So far — still waiting for the manager to call me back.
PS. — the contact lenses are $ 279 for 8 boxes on
, this place wanted $ 800 originally

I normally don’t leave terrible reviews, but this place has left me so jaded that I would be super happy if the store manager was fired.
Pro’s: the first time that I walked in I was attended to by 3 people and asked if I needed help. I was also able to score a walk-​in eye appointment by a really nice lady doc.
Con’s: All of the above + follow-​up service. Contact lenses that were ordered for me before the eye doc even approved the prescription of which I subsequently paid for. Turns out the Rx was no good for me, wasted some money there. The store manager over the phone was a giant ass about them following all the rules, etc. My insurance wouldn’t cover them because they were a private owned GVS, he said they would. This fight went on for a few months. He wouldn’t call the insurance company back — it was something I had to resolve. he wouldn’t give me the general store number (they had the phone number) so that the insurance could call and verify ownership etc. He was all about selling the product no matter what regardless. Finally when I said eff it, I’m not losing all $ 275 worth of contacts, the doctor told him she didn’t authorize him to sell them to me and that they had to find contacts that «fit» and because they don’t give refunds they had to exchange even everything. Well they couldn’t because toric lenses cost more then regular lenses, so I lost money, time and patience.
I would not in anyway, shape, or form recommend this GVS. I’d rather pay out the wazoo for Lens Crafters then to deal with the BS at GVS.

Bought my glasses here recently and was very satisfied. Staff helped me navigate some complicated insurance issues. Very pleased with my glasses, which are a complicated prescription. Friendly service, convenient hours.

I am kind of surprised at all the bad press GVS gets on Unilocal– I was able to walk in and grab an appointment on the spot for a contact lens exam, and they took my crappy UFT insurance! I always feel getting a yearly check up that results in exactly the same prescription i have had for nearly 10 years is a bit of a scam, but hey, thats a NY law, not GVS’ fault. They price matched 1−800-contacts and handed me my prescription that day –something Cohens refused to do unless you order lenses through them (which is actually illegal to do… i have found a lot of nyc contact places hold the prescription hostage which stinks!). I really appreciated that they weren’t ll shady about it. My lenses came in about 2 weeks later, since they were on back order, but they gave me samples and contact solution to hold me over. Christine was helpful and everyone seemed cheerful there. I can’t complain a bit about the experience!