Gap

These stores are the worst run stores I’ve ever seen !
No stock
No service
A complete mess of a retail store.

This location has good customer service, I find the associates try to help if you need it. The store is not very crowded which I like with good selection. The only reason I am not giving it 5 stars is because there are sometimes long lines for the register but this is one of the best stores that I visited.

This gap sucks. The staff are rude, the music loud and the lines always so long. The clothes aren’t great either. The gap kids is hard to maneuver with a stroller and for some reason the owners don’t realize that the only time a mom can go shopping is when her kid is sleeping– and the loud music only wakes the kids up. Do not recommend.

The store is pretty tidy. It’s really easy to find what I need. The sizing though isn’t so great. I went there to pick up underwear and they didn’t stock up on mediums. I was fixed to get two of the same prints. That was very disappointing. A store that size ran out of medium underwear? What is that possible? Anyway. I also picked up my first gap bra. It’s cute and I tried it in at home. It runs a little small. I think I will keep the bra simply bc the line are crazy ridiculous. The wait on line was over 20 minutes. My back was hurting after standing there for so long. I don’t understand why they don’t open more register when they see a long of more than 10 ppl.

This is by far the best Gap location in Manhattan. The staff are friendly, the store has a pretty good selection of clothes and accessories. And this location is never as crowded as the the other locations that I usually shop at.

I stopped by this Gap store yesterday for a single exchange because the shirt I had purchased didn’t fit right after buying it but this review is geared more towards the customer service. Let’s start off: Walking into the store, the sales associated greeted me with warmest smile, while I was just thinking to myself … «man doesn’t her feet hurt in those green 2 inch heels.» Greeting her shortly, I walked further into the store and I noticed numerous employees walking around the store and helping other customers. Well, the best is yet to come! As I approached the cash register, the cashier working that night was the NICEST of all! I believe her name was Rohanny or something along those lines. She made me feel like a valued customer and I really appreciated the 2 minute conversation (because there were other people waiting on the line) about how my day went.
All in all, this Gap store isn’t as flooded as the flag-​ship store on 34^th street and I would totally recommend this location if you want to get GREAT customer service.

This has become my «go to» Gap, as it’s the most easily accessible one to me, and even more accessible from the beau’s apartment. (SCORE.)
It’s huge, well-​stocked, and the staff is friendly enough when I actually search out for them. (They certainly don’t come up and ask if I look like I’m in shopping peril.) I love their Gap Body section the back, especially, as it isn’t as seemingly bright, noisy, and chaotic as the average Victoria’s Secret store.

Me: Can you check if you have these pants in my size?
Gap Employee: What fit do you need?
Me: Traditional.
Gap Employee: I think you should do relaxed fit.
Me: Why?
Long Awkward Pause…
Me: Because you think I’m fat?
Gap Employee: Well, I was trying not to be rude, but yes.
Never, never again.

Usually this location is great. The staff is friendly, and they seem very helpful most times. I came into there to buy a few items, and they left the sensor on my daughter’s shirt! So, everywhere she went, the alarms would go off. It was embarrassing and humiliating for her to be looked at as having stolen something, due to negligence of the cashier.
I called the customer service line, and they apologized, while offering a $ 25 gift card for our troubles of having to go back to the store. Very happy with the outcome, so I will continue to shop here

The signature GAP style changed minimally for the past 20 years. Same blue jeans and cable knit sweaters can still be found. Though this is a busy location, the store is well-​maintained with associates folding clothes into place while customers rip through the neat piles.
There are two lines, but make sure you stand on the line in the Kid’s section, it goes much faster.

Gap is Gap.
This location was recently renovated so it has the new feel. It doesn’t have that cramped feel like it did before.
The lines go quick, but the sales associates aren’t too helpful. All they do is fold clothes and try to avoid questions.
Oh well.

Gap in general has gone down-​hill in the past 10 years. I feel like the brand doesn’t stand for customer service — or any kind of interaction at all anymore.
This store falls right in line with the rest of the chain as far as the customer service — or complete lack thereof.
However, I will say this location was very clean and organized — everything from the men’s to the women’s and kids/​baby sections were easy to shop, full and impactful.
I was even impressed by the state of their clearance — it was organized.
I just wish you could get some kind of human interaction other than the register.