Gap

Selection is good and some staff is ok but the cashiers especially on the 2^nd floor are ridiculously unorganized and have disgusting attitudes.
The last time I came here on a Saturday afternoon, I was directed that there was 1 line for the 2 registers so I stood on the line. As time went by, a cashier started calling random people to pay saying that I wasn’t standing in the correct place. When I pointed out to that a cashier who just walked away told me where to stand, she told me that it was wrong and proceeded to help other people who came after me.
The cashiers are also extremely slow. When I stood on the «wrong line» they just ignore you and continue what they’re doing.
People complain about not making enough money but this place is a good example as to why they get paid so low.

THE WORST PHONE CUSTOMER SERVICE I HAVE EVER RECEIVED. I called to ask about a pickup. The guy that answered the phone didn’t even say «Gap» — he literally just said «Hello» and I needed to ask what store this was. After I asked a question, this guy literally kept saying «Ummm» so I asked for the manager. Then the manager got on the phone and was extremely rude. Instead of trying to understand my question, he just kept saying «I don’t understand your question». It’s YOUR job to try to understand, not just say «I don’t get it». IDIOTS, INCOMPETENT, and RUDE. Gap should really be more careful about who they hire.

Even though this Gap store was three stories, it had an incredibly disappointing selection of clothes, especially women’s outerwear. The ground floor is menswear, and I thought this section was actually pretty good. There was a nice selection of men’s outwear, but the store didn’t have enough of every size, and it seemed to be low on inventory.
The second floor is womenswear and kidswear, and I was incredibly disappointed with the selection of women’s outerwear. I was looking to buy a nice coat for those chilly California winters (yes, winter in California does exist at least up north in the Bay Area), but this Gap store hardly had anything, and the selection it did have was very lackluster.
The basement is bodywear, including workout gear, pajamas, and intimates, and it was a ghost town, because the selection again was not particularly great.
I would say skip on this Gap store; there are much better stores to shop at in Times Square, and I’m sure there are better Gap stores in NYC than this one.

Weird experience here. I came in because I saw there was a sale and needed new bras /​underwear /​etc. I went down to the lowest level (Gap Body) and was checking out their panties for the 5 for $ 26 deal. In the drawers under the table they often have other sizes and other styles (this goes for all Gap Body stores) so I was checking under there to see if I found anything I liked. This has never been an issue at any Gap store and customers always seem welcome to those drawers, but an employee came up and told me that I need to ask if I want another size and pointed out a different employee to ask. So I did. She looked at me like I was crazy and asked me multiple times, «You want a /​medium/​? In /​that/​?» Um, yes? Then she proceeded to do exactly what I had been doing, only less thoroughly. Later I asked her if they had a certain bra in my size and without checking she just said «No, we don’t.» Then, all the checkout counters on the Gap Body floor were closed and I was told to go upstairs to the Men’s Floor (a bit uncomfortable for me to walk through clutching a fistful of panties and a bra on a hanger). Then I was told 2 of the pairs of underwear didn’t apply for the aforementioned sale (even though the sign just said Panties: 5 for $ 26 and nothing was marked otherwise) so I had to go downstairs to switch them out and back up to checkout. Yikes. This place could do with better customer service and working registers in the Gap Body section.

Gross, like any Gap, save their flagships.
They do have a clean bathroom in the basement, though.

I went in to return an item that I had purchased online from Gap and had a terrible experience with the manager, Paris. I was returning a new and unworn sweater because the fabric was dyed in an uneven manner. Paris wouldn’t issue me a refund and insinuated that I had worn it. He claimed that it was filthy, even though it had been in my bag for three days and was never worn. He even rolled his eyes at me when I tried to explain that it was wrinkled because it was in my bag for several days. He also told me that I should have been a more informed customer because there were signs in the store that explained they dye process that this sweater underwent. I’m appalled at Paris’s inability to provide decent customer service and I would not recommend this location to shop at Gap if you need to make an exchange or return.

For its location in Times Sq this is a pretty good store. It is never crowded, and it is huge. I’ve never seen a bigger Gap. I still prefer the 34^th st location because they have a much nicer collection, but when I’m in Times Sq I’ll drop by here. The staff is really friendly and helpful when you need something which I appreciate.

Well, I’m not gonna give the Gap five stars because basically … It’s just a chain, so let’s not get crazy. But this one IS huge, and when I can’t find my size or color in whatever it is staple wardrobe item I need… This location has it. Saves on shipping from the Internet too. So that’s a plus. But again, so what? Why even 3 stars? Well, if I were rating the staff alone I’d give those folks 5 stars… They are cheerful and helpful and this can’t be easy after dealing with clientele in Times Square all day, including clueless tourists and demanding locals who Unilocal about you from their iPhones. Oh, that would be me!

Ehhhh, Gap is Gap.
This location is fine, nothing out of the ordinary. Staff seemed helpful and it was clean and organized.
Because of it’s location, be prepared to see lots of non English speaking tourists which never seem to move even when you say «excuse me» when looking for a size.
Ah huh…

I stop into this Gap store multiple times only because it’s convenient when I’m hopping on or off the subway.
I must admit this is by far the largest Gap store in the city and their merchandise is neat and orderly compared to the amount of traffic that comes in.
Anyway, Gap is good for your basic, no-​nonsense fashion of basic tees in simple neutral colors of white, beige, gray and black, however, this season is proving to be more fun than the previous seasons.
I found the white, skinny jeans to be interesting and tried on the pair unfortunately, skinny jeans were meant for tall, leggy girls unlike me.
However, this black, chiffon-​type sleeveless blouse caught my eye with the asymmetrical tie and completely fell in love with it. However, it wasn’t on sale yet and opted to wait since stores go through cycles of sales.
I’ve learned my lesson in NYC that never pay full price for items as 2 weeks later it would be 30 — 50% off.
While browsing through more merchandise, the black blazer with chiffon trip caught my eye and thought it would look cute with the pair of dark, skinny denim jeans that I had on. It was the last one and on sale in a size 6.
As usual, the sleeves were a bit long but I folded it in. The cut was simple and straight and the shoulder pads weren’t too overwhelming on my frame.
A male sales associate came by and asked if I needed help and asked what the material was like and if it was dry clean. He said it was cotton and I said really? He double checked again and said, «Oops, I touched the wrong jacket, and he looked inside and told me it was dry clean and polyester.
As I stood in the mirror debating whether or not I should purchase this blazer which was 40% off the retail price, I asked him his honest opinion if I should get this jacket even though it didn’t button right and I could just leave it open.
As I was expecting a sales push, he said no and fell in love with his honesty. I asked him it’s been on sale for awhile and I’m usually a ⁸⁄₁₀ and he said he would check other stores if I liked. WOW — I was impressed by his customer service and that fact he was willing to take the time to look for it as usually I’m brushed off and needed to fend for myself.
He came back a few minutes later with a receipt of the addresses of the gap stores and told me which stores had it in size 8 and 10. I was deeply impressed with his professionalism and decided I’ll come back to pick up the items and specifically ask for him.

I had my concerns of shopping here, mainly because Time Square isn’t known for a lot of good deals. I’m already shaky with Gap to begin with, but any retail store blocks within the southern tip of Times Square is knows the word «upsell» better than most places in Manhattan. But apparently not so at this Gap. And for that I’m eternally grateful.
I was on the hunt for baby clothes for a baby shower I was to attend (#1). The Gap Kids section was crawling with mothers and mothers-​to-​be creating a pigsty of clothing piles of all around the store. Apparently I was in the midst of a sale, and not just any sale, but a children’s clothing sale. I was able to snag three super cute outfits for $ 9.99 (#2) and declare victory for the shopping adventure.
The store was a lot larger than it looked from the outside. There are multi-​level floors of Gap paraphernalia, all in various male /​female collections, most of which look typical and undoubtedly Americana. Customer service here is a bit lackluster, but it’s hard to fault them when they have to deal with Times Square tourists all day long.
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(#1) Laugh it up all you want. It was a hell of a baby shower.
(#2) Regular price? $ 6.95 each. What’s Groupon again?

This Gap is not in my favorite location in the city, but instead of giving into the glitz and glamour of Times Square, it embraces the size of the space by really stocking up well. It has the best selection of jeans, for example. Plus, there are more dispalys to give you wardrobe ideas without feeling cramped or like you’re about to bump into a mannequin. This store was surprisingly not full at 6:30pm, another fun surprise.

As a former employee of Gap (like 9 years ago ok?) I always expect the best from them. I must say I was very impressed with the amount of service I was given while shopping at this location today. The staff did not hesitate to approach me (probably because I had a million items in my hands) and ask me if I needed assistance. My only complaint is that this store seriously should consider remodeling and putting in a escalator. Not because I am a lazy ass who won’t take the stairs but because they have woman’s clothing on two levels, as indecisive as I was today, I must have climbed those stairs at least 10 times with a ton of jeans in my hands… that sucks! Overall the store is clean and well kept… it doesn’t look like a garage sale in there… or like Century 21, which is impressive considering its proximity to Times Square. This is a good Gap to shop in.

Even without an expected crush of turistas, the staff here is totally inept. I wouldn’t go here if I could get my act together to wash some underwears. Instead, I buy new. One star for carrying my panties. One star for having cheap cotton shit.
Pro of working near Times Square = Lunch time shopping.
Con of working near Times Square = Times Square (turistas).

I recently bought a $ 55 pair of pants that ripped down the crotch the first night wearing them. Tried taking them back, and the staff was helpful, but they were out of my size. There’s no way to search online at the store. I’m sorry, is this 2010 or what? An associate did find my size at another store, however, so I was able to make the exchange there. Sooo, Gap loses 1 star for cheaply stitched pants and –1 star for having no connection between their online store and physical store. Their other clothes seemed overpriced and kind of bland.

Even it is on Times Square, the store isn’t crowd. It is a 3 floor store. Has good stock and great staff.

This is a review for the gap on 34^th, 86^th, 42^nd, and 59^th and lex,… prob a whole lot more,
The customer service is superb, always willing to help, and find what you want. I have had to search multiple gaps for items, and they are very helpful in the process.
Gap is becoming a little boring to me though .
Their jeans are never a good fit (ever).
They have cute tops sometimes, but i don’t feel like paying those prices for gap.
You can get cute shoes, and body products from gap. They also have a really good undie selection. But the casual clothes are starting to suck. They have pretty okay dress attire.