Gamestop

This is by far the worst gamestop I’ve ever set foot in. The staff is incredibly rude and any question you ask is met with an annoyed look and tone. I went on September 10^th 2014 at 2:00 PM. One of the employees, a young asian guy, was playing with a customer by punching each other. The other employee didn’t know the answer to a basic question and had to ask the other employee. They don’t pay attention to any real customers, only their friends. If he was the manager on duty, then I’m shocked. I worked at a gamestop in Miami a few years ago and this is NOT how you run one. I live across the street from this place and I will never go in again. I honestly prefer to go to another one that would take a few subway stops if it means I’ll be treated better. Gamestop is known for hiring kids who just want to work around video games and don’t care about customer service or their job at all. This place is a perfect example of that.

I don’t know what everyone’s talking about with these bad reviews. I came in and the guy who worked there helped me get two games for free with trade ins and store promotions from the GameStop app… he hooked me up and made sure the transactions would go through smoothly and I walked outta there happy. so thanks Ted. haters gonna hate I guess.

Worst experience ever. I’ve been to plenty of gamestops all over NYC and even around New York, and across the country, and I had the worst service the other day.
I stopped in to only ask if they have PS3 A/​V Cables and walked around first to see what they had available to look at. Like most gamestops in NYC, everything is behind the counter so I step in line to ask a question but there was someone else «kind of» in line. As the person at the desk asks if they can «help who’s next,» they don’t look at all at me who is in line but the person slightly behind me, but I’m patient and figured how long could this possibly take and there were three people behind the counter and one person who seemed to work there because he was by the opening of the counter area talking with the guys.
As I stand there, the time ticks by and apparently they know the guy in front of me well as they had loooongg conversations about games, games he’s bought, games he should reserve, how he should get the power up card, etc. etc. Three guys back there and no one could help a customer except the guy at the register. Stood there for probably 10 – 15 minutes listening and being ignored so I finally left.
As I said I’ve been to a lot of gamestops and they all have had better service than this. Will not be back again, ebay or amazon is more convenient and have better customer service than these guys.

It’s time for an exposé!
I’m a gamer. A huge gamer, actually. I could work as the curator for the Smithsonian’s video game exhibit. My first game was the Atari Star Wars arcade game from 1983. It was in a movie theater arcade. I had to stand on a wooden box to reach the controls. Man that shit was tight. I mean, yeah it was just green lines on a black background but OH GOD WAS THAT OBI WAN SAYING THE FORCE WILL BE WITH ME WHAAAAAAAAAAAT?
Ahem.
Things have changed since then. Especially my buying habits. Back when I was a wee lad, I had nothing but my allowance to spend on games, so I’d get maybe one or two a year. Nowadays, I have an unending supply of credit! So, you’d think that places like Gamestop would cater to people like me. I mean, it’s pretty much two kinds of people that buy video games: parents and geeks (that’s me!). So why would they alienate half of their customer base?
I say that because this location has gone out of their way to piss me off every time I’ve gone there. The manager (?) is incredibly rude and makes every question I ask seem like it just ruined his day. Twice they’ve given me the wrong game and I had to come all the way back to get the right one. One of those times, they ARGUED with me, saying that they gave me the correct game and accused me that I must have pulled a switcheroo.
The other day I came in, walked to the counter, and said «I’d like to get the new Forza please.» The guy stares at me. «What Forza?» I respond, «the one that came out the other day. I forgot the subtitle.» He stares at me, squinting. «What system?» he asks. Okay, it’s only on one system, Xbox 360, and all of the Forza games have been, and it’s friggin made by Microsoft, and he’s the manager of a Gamestop, but ok… «360,» I respond. He sighs and walks over to the cabinet, fishes around for a few minutes and finally returns with the game. I hand him my card but he doesn’t take it! No… he has to tell me about their membership club!
I bet you’re thinking I’m being harsh. Well get this: when I was 20 years old, I was the assistant manager of the Gamestop at the Chandler Mall in Arizona. I realize that it was a while ago, but I do know the ropes. A video game store should be a fun experience, and I know that first hand. You treat your customers like royalty and they will keep coming even if the prices aren’t competitive. I think we New Yorkers know this better than anyone.
If you go to Gamestop, you get this horrible experience, you get up-​selled, groaned at, and then they try to sell you their magazine subscriptions, useless pre-​orders, and repackaged products (yes, they, or we, would take OPENED games and re-​shrink wrap them and sell them as NEW). On top of all this, you pay full price AND tax.
Or you could go to Amazon or NewEgg, pay no tax, get discounted products, free shipping, and never have to deal with Gamestop again. Well, that’s my choice. I suggest you consider the same.

the deadly combination of a video game store and a bus stop with a bus that rarely comes (m60) but that often takes people to trains that take them to towns where the only thing to do is to play video games.
fine trouble.

Downgraded. Why?
I pre-​ordered Left4Dead 2 because of the promotion they were running. The promotion clearly stated the list price would be brought down from $ 59.99 to $ 54.99. You were expected to put $ 5 down to reserve. That means come release day, the price would be $ 49.99. I went in last night at midnight fully expecting to put $ 50ish down and go away happy. Last night Margot G. and I arrive to pick up the game at 12:01 a.m. (she wanted to see my giddy phase, which doesn’t happen often). After a bit of a wait with some gamers that could really do with a functioning shower and some stronger deodorant, I got to the counter and I was told $ 60.31. I thought that was odd, but at the time I decided to figure it out at home.
On the receipt it had my list price at $ 59.99 (problemo número uno), and applied the $ 5 I put down AFTER the tax was calculated (problemo numero dos). In other words, I still paid full price for the game even though it was advertised EVERYWHERE that those who pre-​ordered it would get it at a discount. The list price should have been $ 54.99 at the very least, and the $ 5 I put down essentially went to the full tax on the full list price I was charged.
Lame. Lame. Lame.
I’ll never reserve a game through Gamestop again. Not like I do on a regular basis anyway, but still…
$ 5-​$ 10 isn’t worth the hassle of fighting a bunch of morons over their own promotion, but come on, basic arithmetic is just NOT that difficult.
EDIT: See! Look! They still have the promotion advertised on their website! I took me a photo as proof!

I am not by any stretch of the imagination, any good at video games. 3-​D games are very confusing to me and in fact make me a little dizzy. I think the last time that I excelled at a video game was when I played Donkey Kong on Super Nintendo about a hundred years ago. Why then, you may ask, did I venture into Gamestop on Broadway? Because Shea D was having a rough day and I was in search of LEGO Batman to cheer her up!
From my *very* limited experience it seems as though this store is your normal video game store. The employees look like they haven’t showered for the past month due to too much D&D but were very helpful and showed me where to find the game I was after. Bonus: when I found a used LEGO Batman and brought it up to the counter I discovered that they were in fact out of it, so they sold me the new one for only a dollar more! woot!