Frank’s Chop Shop

For some reason they are charging $ 40 for a $ 16 haircut??? Nothing great, got the same haircut in any place I’ve been to and never paid more than 15 or $ 16. Only reason I gave two stars is because at least it wasn’t amateur hour.

Gave 2 stars only because I haven’t seen their work so I’ll give them the benefit of the doubt. i walked in one day and asked them for a haircut. Now mind you it was my first time there. the barbers all at once started obnoxiously telling me I need an appointment. looking at me like I have 3 heads! Calm down boys. It’s my first time here! Put a sign on your damn window stating this as I’m sure I’m not the only one! they then said «see the girl over there» meaning at the register. I just thought what obnoxious assholes and left. and maybe just maybe the owner would respond to some of these complaints but I guess he doesn’t care!

Terrible customer service. Made an appointment for 3pm. At 3:30 there was no acknowledgement that I was waiting from the front desk checkin person. The barber who was supposed to cut me did not recognize that I was waiting on him and that he was running over. When I asked about having another barber they were all going on lunch break. There was nothing offered due to my being inconvenienced, except saying oops. I had to leave by 4pm so needless to say I couldn’t get a cut. I’ve been coming to the shop for years as my go to spot when I’m in NY visiting. Will no longer be a patron of this business.

Hit Frank’s for the first time in October and got a great cut from the owner. This guy has been cutting hair since he was a kid and has truly honed his craft. Well worth a visit but make an appointment. One of the best cuts in NYC!

I recently moved to Charleston from NY, and I guess I don’t know how to articulate how I want my hair cut down here. I love a clean-​cut, defined side part with a fade. It’s a bit difficult with my frizzy, Irish hair, but it can be done. I was butchered up by a barber before going home to NY for my engagement party (had to try to look dapper for the family), and I went to Quentin at Frank’s. I don’t know how he was able to salvage what was left for him, but he somehow managed. It’s been a week, and I still get compliments. If his coworkers are on the same level (the amount of handshakes, daps, and high fives I saw suggest they are) I Highly recommend…

I live on Long Island, bout 45mins to an hour away from frank’s, depending on traffic But the trip is worth it every time, these barbers are all extremely professional and very talented at what they do. They always make you feel comfortable and welcomed and always give the perfect cut. For designs or just a regular haircut you gotta go to Hiro! If you can’t get an appointment (which is always required upon all appointments) with him don’t worry, every barber is fantastic every single time!

Place is too bad I don’t even wanna write. Came here because of its popularity. The whole experience was unpleasant and the barber was not professional as u would expect after seeing all the ratings and positive comments. Looks like they don’t care about losing customers anyways. Generally, I was disappointed.

So I went here for like a year and within that time period I’ve setup an appointment at least 5 times there’s someone else there to cut my hair. Either «he doesn’t cut on those days anymore» or «this guy is filling in for him” – no lie, five different barbers along with the one I always try and make an appointment with. I even tried following one of the other barbers who cut my hair, «he was fired.» Started up with a new dude, «they let him go too.» Tried to see this other guy, «he’s taking some time off but he’ll be back.» No one ever gave me a call to tell me my main barber was out, even though there’s always a teenager hanging out at the register listening to music, or outside talking. Like setup an appointment with THAT barber, he’s my guy, not some dude who you think will do a good job.
I wasn’t even mad at it for a while because the guys did a good enough job, until the last guy who said two words to me, «I’m _​_​_​_​» and then just jacked my hair up for $ 30. I just can’t go back here. The place doesn’t have a pulse. It almost seems like barbers aren’t even aware that there are other barbers in the room.

This place is amazing. Great conversation with my barber — he told me everything he was doing with my hair in real time and kept checking with me that it was okay. Showed me exactly how to style it. I won’t go anywhere else in NYC.

Called on a Thursday and got an appointment for that coming Sunday. First time there — my boyfriend got an excellent haircut by Rich. He did a great job and we both love how it came out. He will definitely be returning! I can see a difference in the cut and style compared to other places he has gone. It was quick — maybe twenty minutes. Shop is very very clean and plays nice music. Great cut work with scissors (versus buzzer). Definitely recommend!

This review is from one haircut. I got an extremely uneven whopper-​jawed haircut. I had to go somewhere else to get it fixed. I won’t be going back.

I wanted a slight trim when I came to Frank’s so that I could keep growing my hair out and give it some cleaner texture for the meantime. My hair is medium length, straight and pretty simple. I comb it with my hand to the side or straight back and throw a little gel on sometimes. So when I sat down, one of the barbers with a short buzz cut and a thick beard greeted me. I told him that I wanted a light trim to let my hair follicles grow out more and thin it on the sides to give my hair a cleaner look. Okay, he said, and then began to cut my hair.
He started by chopping at the hair on the sides of my head as if he were cutting weeds. Why I didn’t stop him in the process, I don’t know, I thought there may be a method to this carefree style but there wasn’t. He missed multiple spots.
There was a patch at the bottom right of my neckline that stuck out severely from the rest of my hair. (I didn’t notice this until I got him afterward and my roommate validated my concern). So I went back the same day and asked him to fix that spot. He responded, That’s why I asked you if everything was okay at the end. Really, I thought and then responded, it’s messed up can you fix it. And he did very reluctantly.
My point here is that he rushed my haircut and did a poor job in the process. It’s okay to crack a couple jokes with your customer (me or whoever) and act cool, but if you’re going to act pretentious about having made a mistake and act like it was no big deal, then you shouldn’t be cutting hair in New York City. There are too many other professional barbershops to go to, and even Supercuts does a much better scissor haircut in comparison for a way better value.
To boot, the barber who cut my hair missed a few other spots elsewhere. My haircut is uneven on the sides. In fact, the sides of my scalp are soar from having the hair yanked out while being chopped out with thinning scissors, with no discretion at all.
Keep in mind, my review is based on just one haircut. Only one experience, but it was a bad one. My hair will grow out again and when I get my haircut in the future it won’t be at Frank’s, that’s for sure.

Wanted to love it. Just average. Won’t return.

You know after 8 years of coming here I had stop.
They never return calls when you try to make an appointment so leaving a message is pointless. It’s disheartening to think from one appointment to the next they never know who you are because they never keep any information, so everytime it’s just: whats your name? What’s your number? What barber do you want? After leaving two messages and never getting called back, despite the fact that the answering machines says: «we’ll get back to you shortly» when I finally reached the non responsive zombie girl who answers the phone she was all put out by the fact that I was annoyed and angered at being ignored. And of course there were no appointments for the next 4 days. Obviously they can ignore their customers because they have plenty and from this experience it’s clear they just don’t care.
If however you’re cool with that and can just do a walk in and score an appointment it works. I’ve always loved this place. It has a great vibe and is very chill. Hiro is one of the best barbers in town, I’m sad I won’t see him again. The other guys who have cut my hair over the years have ranged from OK to really good. I just can’t help feel if they bothered to return calls maybe I would have been able to get an appointment. It’s not like the LES is lacking in places to get a hair cut.

Came across this place from all the great Unilocal reviews and decided to give it a try this past Saturday. Made an appointment and was seen right away. I had a cut with Dave who did an amazing job. He did exactly what I asked and you can tell he pays attention to the details. I will definitely be back.

Stopped in for a quick beard trim on Friday night-​excellent service, amazing shave, great conversation. Shop is extremely cool, girl behind the counter is super cute.
Will be back the next time I’m in NY.

I’ve been coming for over a year now and have always got a great cut. The shop is clean and the barbers know what their doing. Mr. B is an awesome barber who always gives great cuts and is a cool guy to chat with. The shop is always playing great music. This shop deserves 5 stars

Yep, 5 stars.
I’ve had my haircut by a few of the guys there — Mr. B, Kevin — both all around excellent, and Hiro, who IMHO nails a shorter cut better than anyone I have seen — ultimate precision.
They are all great — prices are fair — nothing not-​good here…

Great barbershop. Dude nailed my fade and really spend a lot of time to make sure it was totally even. I really appreciated his attention to detail.
Make sure you get an appointment, they technically take walk-​ins but I tried a few times to no avail.

Fresh cuts. Hip hop. Fitted caps. I don’t know what else one needs in life, and you can get all of them at Frank’s. The haircuts are a tad bit on the pricey side but the price is worth it. These stylists take their craft seriously and it shows. I get a very simple fade buzzcut, but my guy B still takes the time to use a combination of high quality products, clippers, scissors, and a sharp razor. The staff is very nice and there is always excellent hip hop blaring through the speakers.
Also, this place is known for their designs cut into their hair. I recently let B freestyle, and couldn’t be happier with the old school 90s-​esque result. This place requires a reservation, so give them a call and get a fresh cut.