Fox & Jane Lower East Side

Susi did an amazing job on my hair! I have dark brown, almost black Asian hair, and she was able to lift it to blonde in order to dye it purple. I really wanted to keep my roots safe and ombré it and it looks so good. I’m very pleased with the result.
One thing to note: they aren’t able to put gratuity on your credit or debit card. You have to bring that in cash. Keep that in mind when you visit!

Jackie is AMAZING!
I came here for a complete color correction after not absolutely loving the balayage I received a week prior at another Fox & Jane location with a different stylist. After trying to fall in love for a few days, it just wasn’t happening, and I knew this wasn’t what I asked for or wanted, so I called customer service and within minutes, I was scheduled to see someone else at a different location to have my hair fixed for free. There was no arguing, no asking for photos, they were on my side and beyond helpful because they genuinely wanted me to be happy. Hair is tricky, and I understand, but I knew something was off.
I couldn’t be happier that I got Jackie as my stylist. When I walked in, and she looked at my hair, it seemed like a beyond daunting task, I showed her the photos of my final goal and she didn’t think she would be able to get me to that just because of the amount of different things going on with my hair and explained all the different options to me until we found one that was feasible for her and worked for me.
It took a few hours, but WOW was I impressed. She really did it! I left looking way better than I did when I walked in and way better than I thought I would look walking out. She really spent her time on my hair mixing different colors, painting different parts different shades, washing different pieces at different times because everything was already colored differently. She carefully timed everything out and never took her attention off of me, even when I was just sitting with the dye in my hair. She didn’t just put all the color in and wait 20 minutes; she washed different pieces at different times, and I just couldn’t be happier. Walking out a few hours later, Jackie got me 90% of the way to my photos, with the only difference being lightness which I completely understand because she was just trying to protect my hair from damage. My next visit will get me to the perfect desired lightness without damaging my hair. Despite having so much dye in my hair in just a span of the week there’s no damage, I did use Olaplex and purchased shampoo with dye mixed into it, and I just couldn’t be happier.
I can’t wait to go back to her. She truly is incredible and really works magic on hair! If she was able to repair my hair, I’d assume there’s little she can’t do!

So check out my review for Fox & Jane UWS, because I followed my amazing stylist, Jackie to the LES location.
My first review for her is as true as ever. She is amazing with color and cuts. I haven’t always had colorists who I think are the best at cutting my hair and have had to go to a couple of different people to achieve the look I want. Not with Jackie, she colors and cuts perfectly. Plus her blowouts are the best. I never leave there thinking I have to go home and style it differently. I just wish I could have her blowout my hair every 2 days. That’s how awesome she is.
Always look forward to my appointments with her!

Fox and Jane is much more than merely a salon, it is an encounter. The setting is warm and friendly and it exudes well-​being. You’re greeted with a warm smile as well as a glass of wine (or a non-​alcoholic beverage of your choice). I ‘d a trim and colour with Jamielynn and she did a wonderful job. I gave her creative liberty on the colour and she didn’t disappoint.

Let me start off by saying it’s really hard to find someone you can trust with your hair, ESPECIALLY IN NYC. I’ve been coming to this salon for over a year now and I couldn’t be happier! Susi is simply amazing, my balayage is just perfect and totally worth the price! Overall I highly recommend not only the salon but Susi who is just a perfectionist when it comes to hair coloring.

Originally came in for a consultation to fix a lopsided cut by a stylist in another salon. I’d gotten my hair cut in SF and upon my return, realized it was a bit longer on one side. After calling around in NYC, I’d expected to pay for a full-​priced cut even though it would be a «trim» to correct my cut. Matt consulted with me during a break from his client’s color and took initiative to help me out on the spot. He was careful to measure evenness where it once lacked, asking me if there was anything else that needed attention with my hair. Problem solved in a snap. I’ll try Matt for my next cut!

When I first moved to New York it was impossible to find a hairdresser I loved until I went to Fox and Jane and met Nick! He not only always understands exactly what I want every time but makes my color look even better then I imagined — I’m constantly getting compliments on my hair! In addition to making my everyday hair color fab, he was amazing at getting my hair the perfect color for my wedding and always made sure I was beyond happy — if you’re looking for the perfect hair stylist go see Nick! He’s the best!

I’ve been on the hunt for a stylist that will give me the color I’ve been begging for the last 2 years and i’ve finally found her… Chereen! This was my 1^st visit (4÷4÷16) to Fox & Jane LES and my 1^st time meeting Chereen. I came in for a double process, root touch up with lots of highlights. I went in with low expectations, as most hair stylists try to talk me out of adding more blonde highlights and end up just touching up my root color. I was happily surprised when Chereen not only agreed, but was more than happy to try something new on my hair.
Here’s where I have to mention, I have BIG THICK NATURALLY CURLY hair (3C/​4A). The type of hair that takes forever to dye/​style/​wtv. I mentioned that I’d considered flat ironing my hair to make the process easier and Chereen said she liked working with big hair… I almost cried.
She got to work and I walked out with an awesome base color and FINALLY got the mix of blonde/​white blonde highlights every other stylist has been reluctant to give me. It took around 4 hrs and usually by this point stylists just want me out of their chair, but she was just as nice as when i walked in. I immediately made a follow up appointment for 3 months from now to add more white blonde pieces and to touch up the base.
If you’re natural and looking for an awesome stylist to color your hair… Chereen is your girl!

Posting this review after my third visit to Chereen at Fox & Jane LES.
My first visit was great – Chereen cleaned up my bob and helped even out the remnants of an asymmetrical undercut. The experience was pleasant and I felt complete confidence that she’d give me a killer haircut, even though I am very particular.
Most recently, I came in wanting to go platinum blonde, which I had never done before. Chereen was great about making recommendations, walking me through the process, as well as the upkeep and after-​care, which was a big concern for me.
Because I was in the salon for 4 hours getting my hair processed (they have good wifi, thank goodness), I also saw a lot of ladies and gentlemen come in and out of the salon – and let me say – each person left looking amazing. Maybe it was the wine, but I wanted to high five everyone as they made their exit, especially all the ladies leaving with long beachy waves and balayage. F&J LES seems to be particularly good at that.
As for me, the stars aligned. Chereen was patient with my process: I wanted my blonde to be as paper-​white as possible and on the cool side. She did an extra round of toning to make me extra happy. My hair is completely transformed and I love it!
I’ll also add that for NYC, the prices are pretty good for the service and quality. It is a small space and hard to get a walk-​in, but for good reason.

Jackie is a new arrival to the LES locale: lucky for them!
Smart, stylish, and considerate, she listens carefully and
gave me the perfect cut to help my short hair grow out
without looking unkempt.

Such a cute and cozy salon; very welcoming. Susi Lux is awesome! She did such a great job on my cut that I went back to her for color, as well. She added vibrance to my brown hair with blonde/​caramel babylights. I will definitely be going back to her again! :)

I had my appointment with Ronan on a Friday night after work and I LOVE what he did! I got a full head of balayage highlights and couldn’t be happier with the results. The salon itself is very small with great energy. I was immediately seated and asked if I wanted a glass of wine. Ronan was right on time, too.
The whole process takes about 3 hours but everyone in the salon is so friendly it almost felt like a little Friday HH — with a side of hair highlighting. Ronan was so accommodating and we looked over pictures of what I wanted before he began. Once it was complete Ronan not only blew out my hair but gave it a really pretty beach wave. He then took a bunch of pictures on his phone of his masterpiece. haha. love it. I plan to go back in June for a second installment of balayage to really get the blond color going.
Overall, great experience and highly recommend Ronan!

This is my second appointment with Ronan and I absolutely loved it!
I was in desperate need of a haircut. My last haircut was in June and my hair grows really fast. I showed bunch of pictures to Ronan and he went right to work. My hair was also getting really brassy so I asked for a gloss as well.
My hair turned out exactly like the picture and I love it so much. The gloss came out super well too!
Honestly, I cannot recommend Ronan enough!

Matt King is an actual king. I have straight, flat Asian hair and he added some bounce to my otherwise boring strands. Talented stylist and great conversationalist. Fox & Jane has a cool vibe to it as well being on Orchard and all. I highly recommend this salon with its hip NYFW stylists and affordable prices.

This salon came highly recommended so my friend and I booked appointments for double process color. First off, the stylists were extremely condescending when we showed them pictures of what each of us wanted and pretty much laughed to other stylists. I asked for an ashy brown balayage and I understand that with Asian hair, that may be difficult but she went on a 10 minute rant on how she hates the grey/​silvery hair trend and pretty much ridiculed me for even considering. I DID NOT EVEN WANT GREY. Probably should have walked out then but I was still hopeful.
She explained that we wouldn’t be able to get the light brown today but she can try to make it a darker brown to stay on the ashy side. I agreed and told her to just try her best. Bleached and toned and my hair was BRIGHT ORANGE. She asked if I liked it and that it’s a great ‘golden’ tone now… I asked her to tone it again to make it less warm and second time, it came out about the same. She asked me if I liked it and I said it still looked quite warm and off she goes on some rant on grey hair again. I’m sorry but I’m going to tell you honestly if you ask if I like my hair. At this point, I’ve been in this salon for five hours and just wanted to leave so I left it at that.
Also, not sure is the assistant was having a horrible day but when she came to wash my hair, she just pointed at me and said ‘Come.’ And washing and drying my hair consisted of yanking my hair so hard that I was concerned I was going to lose some hair.
As for my friend, she had pretty light hair already and asked to go lighter and add some pink/​blush tones. Well, her hair ended up more of a orange-​y coral?
Maybe my hopes were too high but this was a huge disappointment — primarily based on the service and attitude we were given.

Matt King is the best stylist!!!
I’ve been in New York for 8 years and have yet to
Find a hair stylist as good as Matt.
He knew exactly what I wanted and cut and colored my hair perfectly.
He’s amazing at balayage!!!
I work in fashion with the best stylists in NYC and highly recommend Matt for your next cut and color!
xoxo

Everyone in this salon is so warm and friendly and the salon just gives you this Zen feeling! Love it! I will never go to a local place again and I’m from Queens!
Chereen has a lifetime client! She is a hair goddess! She always seems to work wonders in my hair! We do this purple color balyage and it’s just gorgeous! I always walk out happy and feeling EXTRA sassy! This time around she had help from a young lady named Tara who was wonderful as well! She held great convo and I’m so happy to have been introduced to this place! Thank you so much ladies for making me feel just as sassy as Meg the unofficial Disney princess!

Last year, I searched around to find someone to give me ombré hair with pastel pink streaks. After a lot of searching, I found Fox & Jane. And it was frankly awful.
First of all, my stylist took one look at the photos I’d printed out (of ombré blonde hair and the type of pastel color I wanted added in), and quickly told me that I was actually looking for a balayage color. Not knowing much about hair terminology, I went along, but requested specifically for my hair to look like the photos. Instead, she gave me an extremely subtle balayage that, instead of having the smooth look of ombré or what I’d later discover was a quality balayage, my color ended up looking chunky and uneven.
Near the end, I reminded her that I also wanted the pastel color. She quickly went to the back and came out with a vivid magenta dye and a roll of foil. Since I’ve used over-​the-​counter bright dyes before, and had done research on pastel color, I raised my objection that the color was far too bright. She promised me it would fade to the right color, and slopped it on my hair without any sort of bleach base. In the end, it came out just as bright and magenta as I’d feared.
Overall, it was a huge waste of money. I understand stylists wanting to share their opinions, but maybe Fox & Jane should try listening to their customers.
(I’m only just posting now because I only just made a Unilocal account, but it was honestly such a bad experience I thought people needed to know. My stylist did call to see how I liked my hair after a few days, and when I said I still hated it, she offered to stay late one day to fix it. Too bad I didn’t trust her with it.)

I don’t think I’ve ever had such a horrible experience at a salon before. Fox & Jane was recommended to me from a friend but I did not know they were not good with unique colors. That being said, I had a consultation with the stylist prior and I specifically told her that I would like to keep my silver and perhaps go a little lighter with a tint of lavender.
The day of my appointment, she insisted that she would do a silver lavender and promised that it would come out amazing. I already had my silver hair but I wanted it to be a little lighter and did not mind «a little bit of lavender» and I reiterated this before she began dying my hair. During my session, I became a little antsy because my hair looked super blue-​purple, but I let her continue in hopes that she knew what she was doing. After she dried my hair, I was mortified that my hair had gone from silver to an obnoxious blue purple that was nowhere near lavender or silver. I decided to not say anything because she assured me that it would fade soon with wash.
As I kept washing my hair with clarifying shampoo that the stylist recommended to fade my hair, my hair stubbornly remained purple if not to a dulled blue purple. Luckily she agreed to fade/​fix my hair for me and I set another appointment with her.
The day of my second visit with Fox & Jane salon, she took over and did whatever she thought would work. The purple was gone but now my hair was mossy green. The fact that they let me walk outside like that appalls me because under their lighting in the salon, I could not tell. My boyfriend made a point to complain and the staff defended themselves by saying its because I came in with purple hair from somewhere else when the only reason I had purple hair was because of this same salon. The staff then tried to make me keep the green hair by stating it looks funky and not too bad. They were extremely rude (not the stylist), even throwing me annoyed looks. My hair is green, a disgusting green, i don’t know how anyone would stay still. The stylist saw how upset I was and made me an appointment for the following morning.
Finally, my last appointment took about 4 hours. The stylist tried to convince me to keep the green silver but I did not want any green in my hair. The stylist worked hard and I truly thank her for that as I saw her frustration matched mine in trying to get rid of the green. She even went as far to say she would give me a refund (although it did not happen). My hair still has a tint of green in it but has mostly gone back to the hair color I originally had before dying it at Fox and Jane. I decided to just settle because I really don’t want to go back to Fox and Jane ever again. 3 salon visits just to go back to my original hair color with a tint of green. The three stars only because the stylist was extremely patient and kind to me.

I went to Fox and Jane on the recommendation of several of my co-​workers who have had nothing but great things to say and I was not disappointed! First off you can book online, which I love. I didn’t have to wait a crazy amount of time for something to be available (2 weeks), which was also great. Everyone at the salon is so nice, and they took me right on time. The salon is bright and clean with nice exposed brick walls. I went to Chereen for a cut, highlights, treatment, and lavender color. Chereen is awesome! I showed her a few pictures of what I liked and she was able to come up with a cohesive look for me even though I was a bit all over the place. The color was just what I wanted and I’ve gotten so many compliments so far!

I read the reviews about Matt and I am so glad I met with him. I showed him a picture of the highlights I wanted and he nailed it! It was an exact duplication.
Will be returning to him for sure.

Susi took such good care of me! I love love coming to this salon– it’s so relaxing and an amazing place. I told Susi what I wanted and she worked her magic– I will definitely be coming back!

I booked a spur of the moment appointment with Susi, and I can’t say enough good things about the haircut she gave me!
I had more than 6 inches taken off my long, straight hair – I now have a neat, choppy «lob» (long bob) that looks great straight and wavy!
It’s the first time I’ve ever walked out of a salon with the exact hair that I had pictured in my head.

Ronan is the man. He was so caring and knows his coloring well. Truly an artist! From the moment I walked in I felt right at home — Can’t wait to go back to him.

Staff was very courteous and friendly. They offered me any type of drinks which I opted for coffee. The stylist I consulted with was leaving the country and I wanted to get my hair done ASAP. She made an exception of opening at 9:30 in the morning on a Sunday for me which I am very grateful for.
Now, here is why they get only 2 stars. I’ve never spent more than $ 40 for my hair. I had only colored my hair once early this year with a box dye. I wanted to go different, dramatic, drastic. I have Asian black hair and with the color it was a bit caramel brown. I wanted to go gray/​silver. During consultation I told my stylist what I wanted. She was shocked that I wanted something that drastic. She then recommended doing balayage with gray/​silver that way it will be more natural looking. I loved the idea.
On the day of the appt. she started off with it (I think bleaching). It took about an hour since I had a lot of hair. As she was checking if the color was lifting she was very optimistic. She recommended a darker gray at the top with a lighter gray with the hint of purple at the bottom. When they washed my hair, I think it came out yellow/​orange. I don’t think the stylist knew what to do since she kept referring to other stylists and even the assistant. She toned my hair which brought down the orange color. She put in the gray/​silver. After washing, it came out ash brown. WHAT? She kept saying it was the box dye that I had used and that she told me she’s not sure if I’ll get the results I want. I told her before that I wanted something dramatic, different. But what I got was a shade lighter than what I already had. She said it will get lighter as time goes by. But I wanted it now, that’s why I came there.
After 5 hours and $ 300 (including tips) I left with ash brown when I had come in for gray/​silver. They were nice but I was disappointed that I paid that much for something I could’ve done at home myself. I honestly thought going to a high end salon would give me what I asked for, if not closer to it. They had to tone it again on the top half of my hair because it was still orange.
I had hyped it up so much with my friends that they ask me when I’ll get it done, when I already have :/

As most people that recently graduated from college, my pocket is kind of tight right now. The only exception to curbing my spending is at Fox and Jane, where yes — it can get pricy, but it is unbelievably worth it.
I have now completed 3 balayage sessions with Ronan Dos Santos and could not be happier. He is an excellent professional with a knack at turning brunettes to blondes in the classiest way. He is great to spend time with, and since this process takes time, that is very important.
I recommend him to every friend and will do the same here. Although I’m sure every hair professional at Fox and Jane is excellent, Ronan is exceptional.

Edited my review and re-​posting since Unilocal removed my content for «Privacy concerns»…Yeah OK
I realllyyyyyyyy had the highest hopes for this salon but after my experience today, I will NOT be returning. COMPLETE NIGHTMARE
I got a double-​process color done with ALISON. Everything was going well, I told her I wanted my ends lighter but I liked my base color except I had grey hairs that needed to be covered. I’m 23 so genetic or not greys are not acceptable! She applied color to my ends then had the assistant wash and apply toner on my hair. The assistant starts to dry my hair and I stop her because there must have been a confusion. I NEEDED my roots colored and my greys covered. Allison comes over and tries to tell me I didn’t mention so and just asked for my ends colored. Excuse me what???
She gave me the worst attitude and told me there was no time to apply color to my roots because they were closing. I PANICED and was on the verge of tears. I just booked a $ 250 hair service and she is about to let me leave with greys. I didn’t even know what to say, so I aplogized if it was a miscommunication on my part (which I promise you it wasn’t) and told her my greys were the main reason for my appointment. She told me I would have to go home with my hair undone if she applied color and out of desperation at that point, I didn’t mind.
I left the salon $ 280 short because I STILL tipped her, with my hair wet in a bun and barely any difference in my color to be honest. And there wasn’t really an apology made. I’m sorry but I have gone to many salons and have even worked in a salon and NEVER have I seen this happen. Customer is paying a good dollar and you argue with them because you want to go home? Not acceptable. I went home so incredibly upset, confused and unsatisfied. And I barely get my hair done at the salon because of cost. I really hope no one goes through that kind of experience. In addition, no one followed up to see about my satisfaction with the color. They must truly care about their clients.

I didn’t have any of the booking problems that other reviewers have said. When I checked availability, they had certain stylists available in as little as two days. They stock R+Co products, which is my latest hair obsession, so along with my friend’s recommendation, I made an appointment.
I grow out and donate my hair once every 2 – 3 years, so Cut Day has the potential to be extremely traumatizing. I am also a student, so low maintenance ease is a must for my hairstyle. Marci delivered! She really worked with the natural texture of my hair and gave me a cut that will look great growing out. I’m so sad that she’s leaving in March, but I recommend everyone come here because everyone at the salon was really nice. All the customers seemed to really trust their stylists, especially those there for color corrections. Great salon!

Hands down, Chereen at Fox & Jane is the best in the city. Always knowledgeable, artistic, personable & a guarantee you’ll leave her chair with a fresh look that will get you noticed.

This is my first review on Unilocal,ever! And let me just say Susi is worth the review. I went in for a balayage (incredibly nervous might I add seeing as my hair is my second baby), and the results were exactly what I wanted to a TEE. I went in with one photo, and left with my hair looking exactly how I wanted.
She was very friendly, and ensured I was comfortable with every step of the process. I felt like I was chatting with an old friend.
I’ve had my hair cut here before with Nick, who’s also very lovely and great. Everyone at Fox and Jane is incredibly professional and welcoming!
My new go-​to hair salon, and hair stylist! Thank you Susi!

AMAZING!!! I came to Kelsey this weekend with an absolute mess that I call my hair.
My hair had been highlighted SILVER accidentally instead of blonde by a family friend. As a result, I came into fox and Jane the next day in a panic.
I showed Kelsey a picture of what I had asked for and she went straight to work! She completely transformed my silver headed hair into a gorgeous, highlighted masterpiece. I can’t thank her enough for fixing my hair and making it gorgeous! Will most definitely be back soon!
I’ve also had my hair cut and colored by Marci and she is a rockstar!!! Always gives my hair such gorgeous layers and volume and really listens to what I want. Couldn’t be a happier customer!

In this cold, cruel urban jungle Kelsey is my ultimate hair guru. For many years I bounced salon to salon and wandered outside with poodle hair or the dreaded «soccer mom» look (*shudder*). No one got me. Cool but not *that* cool. Vaguely hip but not high maintenance. With Fox & Jane, my search for good hair is now over. Three years ago I came here after googling «best ombré» and finding this place topped the list. Three years and uncountable haircuts later, I now sally forth confidently with a chic and flattering look that both makes me feel like a million bucks and fits my personality each and every time. And every time I’m at the salon I’m surrounded by folks with damn good hair. That speaks volumes.
And even though hair trends come and go, Kelsey is my go-​to. Here’s why — she is incredibly talented with hair. She is a perfectionist. She will steer you right when you come in with ideas. When you need guidance, she will find something right for you. She always makes the right suggestions. And the styling is always on point. The salon is justifiably well-​renowned with color — especially cutting-​edge techniques. But cute haircuts expertly executed cannot be denied. I always book a follow up when I come in so the fact that this place is booked solid months in advance doesn’t faze me. Do yourself a favor and get a whole new look today with Kelsey.

I’ve been going to Fox and Jane for a few years now and could not be more #blessed to have found not only a great hair salon but an extremely talented hair dresser as Nicole. I came across Fox and Jane as a referral from a friend after I was emotionally damaged from a terrible haircut (thanks Groupon). Haven’t gone anywhere else since!
Nicole not only knows what she’s doing but also gives you the reality of how to achieve the hair style you’d like, which I truly appreciate. I trust Nicole’s input on color and cut because I have yet to be disappointed in her work and the compliments I have received on my hair are proof of her fantastic skills. I highly recommend booking ahead of time and bring pictures of what you’d like done. Thank you Nicole for always making me look like a million bucks!

I will hopefully be changing this review soon. But, my first visit was good while I was there, but the results ugh. I am so unhappy with my hair. Not at all what I envisioned or wanted, and honestly it just doesn’t look like I even had it done. None of my friends even noticed and when I mentioned it the consensus was the same. It’s bad. The highlighting was bad. Chunks here and there colored. I won’t out the stylist name because I did like him, and I’m willing to give him another try. My mom did her hair with Nicholas and he did a good job, she likes the color and so do I, the cut was also good.
So update, I did go back and get my hair fixed. I wasn’t charged. But I did pay a tip to the girl who washed my hair and blow dried it since my guy was working on someone else at that moment.
Anyways, I do like my hair better, it is much lighter at the roots & all around, which is what I was looking for, I am more comfortable with the color this time. Is it a shocking difference, no, was it worth what I paid, I don’t feel it was. But, you’re paying for location, and free beverages they offer lol. Again, I did like my stylist, but, I wasn’t paying for personality. Will I be back, honestly, I don’t think I would. I just wasn’t wowed by my end results. I didn’t like having to go back and I was so sick that day too, but had to keep my appointment because let’s be real, I’m vain.
Overall cute place, a bit small, but no biggie, staff is cool, a bit too expensive but so is every other salon in that area.

Moved to NYC about 2 years ago and I am very happy to say that I’ve found my go to salon! Nicole is the absolute BEST! She is a true artist and truly cares about your hair. I will never let anyone else touch my head! She has magic hands! My hair grows a ton every time she trims it. I also looooove how she does my balayage! The staff is very friendly and professional. They offer you wine, etc. Love the music and the vibe. Look no further, this is your salon!

Impeccable, solid and unpretentious!
The exceptional service has kept me a loyal client and one happy blonde for over 2 years thanks to Nicole … She does magic!

My personal Halloween horror story… as many of the other reviewers, I did my research and waited for 1.5 months for this appointment. I was super excited to finally get my hair done after I grew it out for 9 months. I knew it would be on the pricy side, but I didn’t care after waiting for so long. I have no problem paying a little bit more if the service is great! Well, little did I know…
I arrived around 5pm for my appointment and didn’t have to wait. I am naturally blonde and I had previous highlights with darker roots. I just wanted it to be a little lighter, fresh and up to date. I showed a few pictures of how I wanted my hair to be done. It was probably a little confusing because it was different warm and cold shades, but I was referring to the style. Anyway, my stylist seemed to understand what I wanted and started right away.
Besides introducing each other we did not speak throughout the whole entire process. I mean I am a quiet person and appreciate if my hairdresser is not asking too many questions, but this kind of silence left me kind of awkward. Overall she did not seem interested but rather bored and I was under the impression she just wanted to call it a day and go home. Not surprising that she was finished rather soon because she only set very few highlights. I’m getting my hair done for the past 18 years and it was never that fast.
Well, the outcome of that rushed service was horrible. There were no highlights on the back of my head, she used a dark toner which made the overall appearance of my hair darker instead of lighter and my hair turned PURPLE! Also my natural hair color is a warm tone and she put more ashy cold colors. I felt like I had hundreds of colors on my head. Not natural at all. I said that I didn’t like the outcome and why there are no highlights in the back. She assured me that it just looks like that because the light in the salon is really really shitty and I have to see it in daylight (I think at that point she really wanted to go home and not having to deal with me).
I left sad, confused and $ 240 less in my pocket .
Overall this was by far the worst service I ever got. The miscommunication in the beginning, no communication during the process and leaving me with a purple mess, not cool… I expect more from a salon in that price range.
To her defense, she did text me the next day and asked how I like the color. I texted her pictures, she asked if I washed my hair. Excuse me, but after $ 200+ I expect my hair to be perfect. She asked if I wanted to return so she could fix it. Uhhm, no thank you, you ruined it in the first place why would I trust you??? I did go back to fox and Jane on the upper west side and Ritchie fixed my hair really nicely the way I wanted it to begin with. I am still upset that I had to pay more money (in tip, the fix was free of charge) than necessary and that my hair is now more damaged from the double process not to mention the waste of time…

I don’t want to jinx myself, but I think I found THE ONE. The one who is exceptional, listens to what I want, spends quality time with me, and makes me feel like a trillion bucks! I’m talking about a long-​term hairdresser.
Thus far I’ve had two hair color appointments with Nicholas. The first, was of course, full of hesitation. Will he understand what I want? Will I like what I see?
I have an ombré which needed maintenance. As popular as this color trend is, the prior salons have not delivered. Salon before F&J left me with streaks of bright highlights starting at my dark roots. My dog could have done a better job.
I was sat promptly, handed wine, and sat back letting Nicholas do his magic. He «lifted» (is that the correct term?) the golden fade closer to my roots. Exactly what I wanted. When I mentioned I’d love to chop some length off too (something I did NOT schedule for), he actually stayed later and cut it too. He really went above and beyond my expectation!
I left the salon feeling like a NYFW model. My hair looked beautiful. If only Bill Cunningham was there to photograph it!

Just adding in here —
I want to give some extra props and praise to the customer service here. I came back for re-​colouring /​to add some depth to my locks. To be super transparent and honest, I left not really liking my colour, but not wanting to be difficult, I decided to sleep on it to see if I’d like it more in the morning. Well, I didn’t, and I decided to call and voice my concerns. Not only was the staff super understanding, but they immediately re-​booked me for a colour adjustment that ended up being complimentary.
I just wanted to add this note as an extra special «thank you» for really taking care of me!